<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
  <classes>
    <class id="Change" _delta="define">
      <parent>Ticket</parent>
      <properties>
        <comment><![CDATA[/**
 * Persistent classes for a CMDB
 *
 * @copyright   Copyright (C) 2010-2012 Combodo SARL
 * @license     http://opensource.org/licenses/AGPL-3.0
 */]]></comment>
        <category>bizmodel,searchable,changemgmt</category>
        <abstract>true</abstract>
        <key_type>autoincrement</key_type>
        <db_table>change</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/change.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="status" xsi:type="AttributeEnum">
          <values>
            <value>approved</value>
            <value>assigned</value>
            <value>closed</value>
            <value>implemented</value>
            <value>monitored</value>
            <value>new</value>
            <value>notapproved</value>
            <value>plannedscheduled</value>
            <value>rejected</value>
            <value>validated</value>
          </values>
          <sql>status</sql>
          <default_value>new</default_value>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="reason" xsi:type="AttributeString">
          <sql>reason</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="requestor_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person AS p WHERE p.org_id = :this->org_id]]></filter>
          <dependencies>
            <attribute id="org_id"/>
          </dependencies>
          <sql>requestor_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="requestor_email" xsi:type="AttributeExternalField">
          <extkey_attcode>requestor_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="org_id" xsi:type="AttributeExternalKey">
          <sql>org_id</sql>
          <target_class>Organization</target_class>
          <is_null_allowed>false</is_null_allowed>
          <on_target_delete>DEL_AUTO</on_target_delete>
          <jointype/>
        </field>
        <field id="org_name" xsi:type="AttributeExternalField">
          <extkey_attcode>org_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="workgroup_id" xsi:type="AttributeExternalKey">
          <sql>workgroup_id</sql>
          <target_class>Team</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="workgroup_name" xsi:type="AttributeExternalField">
          <extkey_attcode>workgroup_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="creation_date" xsi:type="AttributeDateTime">
          <sql>creation_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="last_update" xsi:type="AttributeDateTime">
          <sql>last_update</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="end_date" xsi:type="AttributeDateTime">
          <sql>end_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="close_date" xsi:type="AttributeDateTime">
          <sql>close_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="impact" xsi:type="AttributeString">
          <sql>impact</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="agent_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id]]></filter>
          <dependencies>
            <attribute id="workgroup_id"/>
          </dependencies>
          <sql>agent_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="agent_name" xsi:type="AttributeExternalField">
          <extkey_attcode>agent_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="agent_email" xsi:type="AttributeExternalField">
          <extkey_attcode>agent_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="supervisor_group_id" xsi:type="AttributeExternalKey">
          <sql>supervisor_group_id</sql>
          <target_class>Team</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="supervisor_group_name" xsi:type="AttributeExternalField">
          <extkey_attcode>supervisor_group_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="supervisor_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->supervisor_group_id]]></filter>
          <dependencies>
            <attribute id="supervisor_group_id"/>
          </dependencies>
          <sql>supervisor_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="supervisor_email" xsi:type="AttributeExternalField">
          <extkey_attcode>supervisor_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="manager_group_id" xsi:type="AttributeExternalKey">
          <sql>manager_group_id</sql>
          <target_class>Team</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="manager_group_name" xsi:type="AttributeExternalField">
          <extkey_attcode>manager_group_id</extkey_attcode>
          <target_attcode>name</target_attcode>
        </field>
        <field id="manager_id" xsi:type="AttributeExternalKey">
          <filter><![CDATA[SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->manager_group_id]]></filter>
          <dependencies>
            <attribute id="manager_group_id"/>
          </dependencies>
          <sql>manager_id</sql>
          <target_class>Person</target_class>
          <is_null_allowed>true</is_null_allowed>
          <on_target_delete>DEL_MANUAL</on_target_delete>
          <jointype/>
        </field>
        <field id="manager_email" xsi:type="AttributeExternalField">
          <extkey_attcode>manager_id</extkey_attcode>
          <target_attcode>email</target_attcode>
        </field>
        <field id="outage" xsi:type="AttributeEnum">
          <values>
            <value>yes</value>
            <value>no</value>
          </values>
          <sql>outage</sql>
          <default_value>no</default_value>
          <is_null_allowed>false</is_null_allowed>
        </field>
        <field id="fallback" xsi:type="AttributeText">
          <sql>fallback</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <lifecycle>
        <attribute>status</attribute>
        <stimuli>
          <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
        </stimuli>
        <states>
          <state id="new">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="validated">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="rejected">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="assigned">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <must_prompt/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <must_prompt/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <must_prompt/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="plannedscheduled">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <mandatory/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <mandatory/>
              </attribute>
              <attribute id="outage">
                <must_prompt/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="approved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="notapproved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="implemented">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="monitored">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="closed">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <read_only/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
        </states>
      </lifecycle>
      <methods>
        <method id="SetClosureDate">
          <static>false</static>
          <access>public</access>
          <type>StimulusUserAction</type>
          <code><![CDATA[	public function SetClosureDate($sStimulusCode)
	{
		$this->Set('close_date', time());
		return true;
	}]]></code>
        </method>
        <method id="OnInsert">
          <static>false</static>
          <access>protected</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[	protected function OnInsert()
	{
		$oToNotify = $this->Get('contact_list');
		$oToImpact = $this->Get('ci_list');

		$oImpactedInfras = DBObjectSet::FromLinkSet($this, 'ci_list', 'ci_id');
	
		$aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
	
		if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
		{
			foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
			{
				$oNewLink = new lnkTicketToCI();
				$oNewLink->Set('ci_id', $iKey);
				$oToImpact->AddObject($oNewLink);
			}
		}
		if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
		{
			foreach($aComputed['Contact'] as $iKey => $oObject)
			{
				$oNewLink = new lnkTicketToContact();
				$oNewLink->Set('contact_id', $iKey);
				$oNewLink->Set('role', 'contact automatically computed');
				$oToNotify->AddObject($oNewLink);
			}
		}

		$this->Set('creation_date', time());
		$this->Set('last_update', time());
	}]]></code>
        </method>
        <method id="OnUpdate">
          <static>false</static>
          <access>protected</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[	protected function OnUpdate()
	{
		$this->Set('last_update', time());
	}]]></code>
        </method>
        <method id="ComputeValues">
          <static>false</static>
          <access>public</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[	public function ComputeValues()
	{
		$sCurrRef = $this->Get('ref');
		if (strlen($sCurrRef) == 0)
		{
			$iKey = $this->GetKey();
			if ($iKey < 0)
			{
				// Object not yet in the Database
				$iKey = MetaModel::GetNextKey(get_class($this));
			}
			$sName = sprintf('C-%06d', $iKey);
			$this->Set('ref', $sName);
		}
	}]]></code>
        </method>
        <method id="GetIcon">
          <comment>/**
	 * Get the icon representing this object
	 * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)
	 * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file
	 */</comment>
          <static>false</static>
          <access>public</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[	public function GetIcon($bImgTag = true)
	{
		$sStatus = $this->Get('status');
		switch($this->GetState())
		{
			case 'approved':
			case 'implemented':
			case 'monitored':
			$sIcon = self::MakeIconFromName('change-approved.png');
			break;
			
			case 'rejected':
			case 'notapproved':
			$sIcon = self::MakeIconFromName('change-rejected.png');
			break;

			case 'closed':
			$sIcon = self::MakeIconFromName('change-closed.png');
			break;

			default:
			$sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
		}
		return $sIcon;
	}]]></code>
        </method>
        <method id="MakeIconFromName">
          <static>true</static>
          <access>protected</access>
          <type>Overload-DBObject</type>
          <code><![CDATA[	protected static function MakeIconFromName($sIconName, $bImgTag = true)
	{
		$sIcon = '';
		if ($sIconName != '')
		{
			$sPath = utils::GetAbsoluteUrlModulesRoot().'itop-change-mgmt-1.0.0/images/'.$sIconName;
			if ($bImgTag)
			{
				$sIcon = "<img src=\"$sPath\" style=\"vertical-align:middle;\"/>";
			}
			else
			{
				$sIcon  = $sPath;
			}
		}
		return $sIcon;
	}]]></code>
        </method>
      </methods>
      <presentation>
        <details>
          <items>
            <item id="title">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="ticket_log">
              <rank>40</rank>
            </item>
            <item id="start_date">
              <rank>50</rank>
            </item>
            <item id="end_date">
              <rank>60</rank>
            </item>
            <item id="document_list">
              <rank>70</rank>
            </item>
            <item id="ci_list">
              <rank>80</rank>
            </item>
            <item id="contact_list">
              <rank>90</rank>
            </item>
            <item id="incident_list">
              <rank>100</rank>
            </item>
            <item id="status">
              <rank>110</rank>
            </item>
            <item id="reason">
              <rank>120</rank>
            </item>
            <item id="requestor_id">
              <rank>130</rank>
            </item>
            <item id="workgroup_id">
              <rank>140</rank>
            </item>
            <item id="creation_date">
              <rank>150</rank>
            </item>
            <item id="last_update">
              <rank>160</rank>
            </item>
            <item id="close_date">
              <rank>170</rank>
            </item>
            <item id="impact">
              <rank>180</rank>
            </item>
            <item id="agent_id">
              <rank>190</rank>
            </item>
            <item id="agent_email">
              <rank>200</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>210</rank>
            </item>
            <item id="supervisor_id">
              <rank>220</rank>
            </item>
            <item id="manager_group_id">
              <rank>230</rank>
            </item>
            <item id="manager_id">
              <rank>240</rank>
            </item>
            <item id="outage">
              <rank>250</rank>
            </item>
            <item id="fallback">
              <rank>260</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="finalclass">
              <rank>10</rank>
            </item>
            <item id="ref">
              <rank>20</rank>
            </item>
            <item id="title">
              <rank>30</rank>
            </item>
            <item id="org_id">
              <rank>40</rank>
            </item>
            <item id="start_date">
              <rank>50</rank>
            </item>
            <item id="end_date">
              <rank>60</rank>
            </item>
            <item id="status">
              <rank>70</rank>
            </item>
            <item id="reason">
              <rank>80</rank>
            </item>
            <item id="requestor_id">
              <rank>90</rank>
            </item>
            <item id="workgroup_id">
              <rank>100</rank>
            </item>
            <item id="creation_date">
              <rank>110</rank>
            </item>
            <item id="close_date">
              <rank>120</rank>
            </item>
            <item id="impact">
              <rank>130</rank>
            </item>
            <item id="agent_id">
              <rank>140</rank>
            </item>
            <item id="agent_email">
              <rank>150</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>160</rank>
            </item>
            <item id="supervisor_id">
              <rank>170</rank>
            </item>
            <item id="manager_group_id">
              <rank>180</rank>
            </item>
            <item id="manager_id">
              <rank>190</rank>
            </item>
            <item id="outage">
              <rank>200</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="finalclass">
              <rank>10</rank>
            </item>
            <item id="title">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="RoutineChange" _delta="define">
      <parent>Change</parent>
      <properties>
        <category>bizmodel,searchable,changemgmt</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>change_routine</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/change.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </reconciliation>
        <order>
          <columns>
            <column id="ref" order="0">
              <ascending>false</ascending>
            </column>
          </columns>
        </order>
      </properties>
      <fields/>
      <lifecycle>
        <attribute>status</attribute>
        <stimuli>
          <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
        </stimuli>
        <states>
          <state id="new">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_assign">
                <stimulus>ev_assign</stimulus>
                <target>assigned</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="validated">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="rejected">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="assigned">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <must_prompt/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <must_prompt/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <must_prompt/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_plan">
                <stimulus>ev_plan</stimulus>
                <target>plannedscheduled</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="plannedscheduled">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <mandatory/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <mandatory/>
              </attribute>
              <attribute id="outage">
                <must_prompt/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_implement">
                <stimulus>ev_implement</stimulus>
                <target>implemented</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="approved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="notapproved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="implemented">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_monitor">
                <stimulus>ev_monitor</stimulus>
                <target>monitored</target>
                <actions/>
              </transition>
              <transition id="ev_finish">
                <stimulus>ev_finish</stimulus>
                <target>closed</target>
                <actions>
                  <action>
                    <verb>SetClosureDate</verb>
                  </action>
                </actions>
              </transition>
            </transitions>
          </state>
          <state id="monitored">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_finish">
                <stimulus>ev_finish</stimulus>
                <target>closed</target>
                <actions>
                  <action>
                    <verb>SetClosureDate</verb>
                  </action>
                </actions>
              </transition>
            </transitions>
          </state>
          <state id="closed">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <read_only/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
        </states>
      </lifecycle>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="document_list">
              <rank>10</rank>
            </item>
            <item id="ci_list">
              <rank>20</rank>
            </item>
            <item id="contact_list">
              <rank>30</rank>
            </item>
            <item id="incident_list">
              <rank>40</rank>
            </item>
            <item id="col:col1">
              <rank>50</rank>
              <items>
                <item id="fieldset:Ticket:baseinfo">
                  <rank>10</rank>
                  <items>
                    <item id="ref">
                      <rank>10</rank>
                    </item>
                    <item id="title">
                      <rank>20</rank>
                    </item>
                    <item id="org_id">
                      <rank>30</rank>
                    </item>
                    <item id="status">
                      <rank>40</rank>
                    </item>
                    <item id="reason">
                      <rank>50</rank>
                    </item>
                    <item id="impact">
                      <rank>60</rank>
                    </item>
                    <item id="description">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Ticket:moreinfo">
                  <rank>20</rank>
                  <items>
                    <item id="outage">
                      <rank>10</rank>
                    </item>
                    <item id="fallback">
                      <rank>20</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
            <item id="col:col2">
              <rank>60</rank>
              <items>
                <item id="fieldset:Ticket:date">
                  <rank>10</rank>
                  <items>
                    <item id="creation_date">
                      <rank>10</rank>
                    </item>
                    <item id="start_date">
                      <rank>20</rank>
                    </item>
                    <item id="last_update">
                      <rank>30</rank>
                    </item>
                    <item id="close_date">
                      <rank>40</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Ticket:contact">
                  <rank>20</rank>
                  <items>
                    <item id="requestor_id">
                      <rank>10</rank>
                    </item>
                    <item id="workgroup_id">
                      <rank>20</rank>
                    </item>
                    <item id="agent_id">
                      <rank>30</rank>
                    </item>
                    <item id="supervisor_group_id">
                      <rank>40</rank>
                    </item>
                    <item id="supervisor_id">
                      <rank>50</rank>
                    </item>
                    <item id="manager_group_id">
                      <rank>60</rank>
                    </item>
                    <item id="manager_id">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="title">
              <rank>20</rank>
            </item>
            <item id="org_id">
              <rank>30</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="status">
              <rank>60</rank>
            </item>
            <item id="reason">
              <rank>70</rank>
            </item>
            <item id="requestor_id">
              <rank>80</rank>
            </item>
            <item id="workgroup_id">
              <rank>90</rank>
            </item>
            <item id="creation_date">
              <rank>100</rank>
            </item>
            <item id="last_update">
              <rank>110</rank>
            </item>
            <item id="close_date">
              <rank>120</rank>
            </item>
            <item id="impact">
              <rank>130</rank>
            </item>
            <item id="agent_id">
              <rank>140</rank>
            </item>
            <item id="agent_email">
              <rank>150</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>160</rank>
            </item>
            <item id="supervisor_id">
              <rank>170</rank>
            </item>
            <item id="manager_group_id">
              <rank>180</rank>
            </item>
            <item id="manager_id">
              <rank>190</rank>
            </item>
            <item id="outage">
              <rank>200</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="title">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
            <item id="requestor_id">
              <rank>50</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="ApprovedChange" _delta="define">
      <parent>Change</parent>
      <properties>
        <category>bizmodel,searchable,changemgmt</category>
        <abstract>true</abstract>
        <key_type>autoincrement</key_type>
        <db_table>change_approved</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/change.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </reconciliation>
      </properties>
      <fields>
        <field id="approval_date" xsi:type="AttributeDateTime">
          <sql>approval_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="approval_comment" xsi:type="AttributeString">
          <sql>approval_comment</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <lifecycle>
        <attribute>status</attribute>
        <stimuli>
          <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
        </stimuli>
        <states>
          <state id="new">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="validated">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="rejected">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="assigned">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <must_prompt/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <must_prompt/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <must_prompt/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="plannedscheduled">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <mandatory/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <mandatory/>
              </attribute>
              <attribute id="outage">
                <must_prompt/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="approved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <mandatory/>
              </attribute>
              <attribute id="approval_comment">
                <mandatory/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="notapproved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="implemented">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="monitored">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="closed">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <read_only/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
        </states>
      </lifecycle>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="title">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="description">
              <rank>30</rank>
            </item>
            <item id="ticket_log">
              <rank>40</rank>
            </item>
            <item id="start_date">
              <rank>50</rank>
            </item>
            <item id="end_date">
              <rank>60</rank>
            </item>
            <item id="document_list">
              <rank>70</rank>
            </item>
            <item id="ci_list">
              <rank>80</rank>
            </item>
            <item id="contact_list">
              <rank>90</rank>
            </item>
            <item id="incident_list">
              <rank>100</rank>
            </item>
            <item id="status">
              <rank>110</rank>
            </item>
            <item id="reason">
              <rank>120</rank>
            </item>
            <item id="requestor_id">
              <rank>130</rank>
            </item>
            <item id="workgroup_id">
              <rank>140</rank>
            </item>
            <item id="creation_date">
              <rank>150</rank>
            </item>
            <item id="last_update">
              <rank>160</rank>
            </item>
            <item id="close_date">
              <rank>170</rank>
            </item>
            <item id="impact">
              <rank>180</rank>
            </item>
            <item id="agent_id">
              <rank>190</rank>
            </item>
            <item id="agent_email">
              <rank>200</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>210</rank>
            </item>
            <item id="supervisor_id">
              <rank>220</rank>
            </item>
            <item id="manager_group_id">
              <rank>230</rank>
            </item>
            <item id="manager_id">
              <rank>240</rank>
            </item>
            <item id="outage">
              <rank>250</rank>
            </item>
            <item id="fallback">
              <rank>260</rank>
            </item>
            <item id="approval_date">
              <rank>270</rank>
            </item>
            <item id="approval_comment">
              <rank>280</rank>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="title">
              <rank>20</rank>
            </item>
            <item id="org_id">
              <rank>30</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="status">
              <rank>60</rank>
            </item>
            <item id="reason">
              <rank>70</rank>
            </item>
            <item id="requestor_id">
              <rank>80</rank>
            </item>
            <item id="workgroup_id">
              <rank>90</rank>
            </item>
            <item id="impact">
              <rank>100</rank>
            </item>
            <item id="agent_id">
              <rank>110</rank>
            </item>
            <item id="agent_email">
              <rank>120</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>130</rank>
            </item>
            <item id="supervisor_id">
              <rank>140</rank>
            </item>
            <item id="manager_group_id">
              <rank>150</rank>
            </item>
            <item id="manager_id">
              <rank>160</rank>
            </item>
            <item id="outage">
              <rank>170</rank>
            </item>
            <item id="approval_date">
              <rank>180</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="title">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
            <item id="requestor_id">
              <rank>50</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="NormalChange" _delta="define">
      <parent>ApprovedChange</parent>
      <properties>
        <category>bizmodel,searchable,changemgmt</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>change_normal</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/change.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </reconciliation>
        <order>
          <columns>
            <column id="ref" order="0">
              <ascending>false</ascending>
            </column>
          </columns>
        </order>
      </properties>
      <fields>
        <field id="acceptance_date" xsi:type="AttributeDateTime">
          <sql>acceptance_date</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
        <field id="acceptance_comment" xsi:type="AttributeString">
          <sql>acceptance_comment</sql>
          <default_value/>
          <is_null_allowed>true</is_null_allowed>
        </field>
      </fields>
      <lifecycle>
        <attribute>status</attribute>
        <stimuli>
          <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
        </stimuli>
        <states>
          <state id="new">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
              <attribute id="acceptance_date">
                <hidden/>
              </attribute>
              <attribute id="acceptance_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_validate">
                <stimulus>ev_validate</stimulus>
                <target>validated</target>
                <actions/>
              </transition>
              <transition id="ev_reject">
                <stimulus>ev_reject</stimulus>
                <target>rejected</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="validated">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
              <attribute id="acceptance_date">
                <mandatory/>
              </attribute>
              <attribute id="acceptance_comment">
                <mandatory/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_assign">
                <stimulus>ev_assign</stimulus>
                <target>assigned</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="rejected">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
              <attribute id="acceptance_date">
                <hidden/>
              </attribute>
              <attribute id="acceptance_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_reopen">
                <stimulus>ev_reopen</stimulus>
                <target>new</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="assigned">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <must_prompt/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <must_prompt/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <must_prompt/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_plan">
                <stimulus>ev_plan</stimulus>
                <target>plannedscheduled</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="plannedscheduled">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <mandatory/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <mandatory/>
              </attribute>
              <attribute id="outage">
                <must_prompt/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
              <attribute id="acceptance_date">
                <read_only/>
              </attribute>
              <attribute id="acceptance_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_approve">
                <stimulus>ev_approve</stimulus>
                <target>approved</target>
                <actions/>
              </transition>
              <transition id="ev_notapprove">
                <stimulus>ev_notapprove</stimulus>
                <target>notapproved</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="approved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <mandatory/>
              </attribute>
              <attribute id="approval_comment">
                <mandatory/>
              </attribute>
              <attribute id="acceptance_date">
                <read_only/>
              </attribute>
              <attribute id="acceptance_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_implement">
                <stimulus>ev_implement</stimulus>
                <target>implemented</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="notapproved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
              <attribute id="acceptance_date">
                <read_only/>
              </attribute>
              <attribute id="acceptance_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_replan">
                <stimulus>ev_replan</stimulus>
                <target>plannedscheduled</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="implemented">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
              <attribute id="acceptance_date">
                <read_only/>
              </attribute>
              <attribute id="acceptance_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_monitor">
                <stimulus>ev_monitor</stimulus>
                <target>monitored</target>
                <actions/>
              </transition>
              <transition id="ev_finish">
                <stimulus>ev_finish</stimulus>
                <target>closed</target>
                <actions>
                  <action>
                    <verb>SetClosureDate</verb>
                  </action>
                </actions>
              </transition>
            </transitions>
          </state>
          <state id="monitored">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
              <attribute id="acceptance_date">
                <read_only/>
              </attribute>
              <attribute id="acceptance_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_finish">
                <stimulus>ev_finish</stimulus>
                <target>closed</target>
                <actions>
                  <action>
                    <verb>SetClosureDate</verb>
                  </action>
                </actions>
              </transition>
            </transitions>
          </state>
          <state id="closed">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <read_only/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
              <attribute id="acceptance_date">
                <read_only/>
              </attribute>
              <attribute id="acceptance_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
        </states>
      </lifecycle>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="document_list">
              <rank>10</rank>
            </item>
            <item id="ci_list">
              <rank>20</rank>
            </item>
            <item id="contact_list">
              <rank>30</rank>
            </item>
            <item id="incident_list">
              <rank>40</rank>
            </item>
            <item id="col:col1">
              <rank>50</rank>
              <items>
                <item id="fieldset:Ticket:baseinfo">
                  <rank>10</rank>
                  <items>
                    <item id="ref">
                      <rank>10</rank>
                    </item>
                    <item id="title">
                      <rank>20</rank>
                    </item>
                    <item id="org_id">
                      <rank>30</rank>
                    </item>
                    <item id="status">
                      <rank>40</rank>
                    </item>
                    <item id="reason">
                      <rank>50</rank>
                    </item>
                    <item id="impact">
                      <rank>60</rank>
                    </item>
                    <item id="description">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Ticket:moreinfo">
                  <rank>20</rank>
                  <items>
                    <item id="acceptance_comment">
                      <rank>10</rank>
                    </item>
                    <item id="approval_comment">
                      <rank>20</rank>
                    </item>
                    <item id="outage">
                      <rank>30</rank>
                    </item>
                    <item id="fallback">
                      <rank>40</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
            <item id="col:col2">
              <rank>60</rank>
              <items>
                <item id="fieldset:Ticket:date">
                  <rank>10</rank>
                  <items>
                    <item id="creation_date">
                      <rank>10</rank>
                    </item>
                    <item id="start_date">
                      <rank>20</rank>
                    </item>
                    <item id="last_update">
                      <rank>30</rank>
                    </item>
                    <item id="acceptance_date">
                      <rank>40</rank>
                    </item>
                    <item id="approval_date">
                      <rank>50</rank>
                    </item>
                    <item id="close_date">
                      <rank>60</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Ticket:contact">
                  <rank>20</rank>
                  <items>
                    <item id="requestor_id">
                      <rank>10</rank>
                    </item>
                    <item id="workgroup_id">
                      <rank>20</rank>
                    </item>
                    <item id="agent_id">
                      <rank>30</rank>
                    </item>
                    <item id="supervisor_group_id">
                      <rank>40</rank>
                    </item>
                    <item id="supervisor_id">
                      <rank>50</rank>
                    </item>
                    <item id="manager_group_id">
                      <rank>60</rank>
                    </item>
                    <item id="manager_id">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="title">
              <rank>20</rank>
            </item>
            <item id="org_id">
              <rank>30</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="status">
              <rank>60</rank>
            </item>
            <item id="reason">
              <rank>70</rank>
            </item>
            <item id="requestor_id">
              <rank>80</rank>
            </item>
            <item id="workgroup_id">
              <rank>90</rank>
            </item>
            <item id="impact">
              <rank>100</rank>
            </item>
            <item id="agent_id">
              <rank>110</rank>
            </item>
            <item id="agent_email">
              <rank>120</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>130</rank>
            </item>
            <item id="supervisor_id">
              <rank>140</rank>
            </item>
            <item id="manager_group_id">
              <rank>150</rank>
            </item>
            <item id="manager_id">
              <rank>160</rank>
            </item>
            <item id="outage">
              <rank>170</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="title">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
            <item id="requestor_id">
              <rank>50</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
    <class id="EmergencyChange" _delta="define">
      <parent>ApprovedChange</parent>
      <properties>
        <category>bizmodel,searchable,changemgmt</category>
        <abstract>false</abstract>
        <key_type>autoincrement</key_type>
        <db_table>change_emergency</db_table>
        <db_key_field>id</db_key_field>
        <db_final_class_field/>
        <naming>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </naming>
        <display_template/>
        <icon>images/change.png</icon>
        <reconciliation>
          <attributes>
            <attribute id="ref"/>
          </attributes>
        </reconciliation>
        <order>
          <columns>
            <column id="ref" order="0">
              <ascending>false</ascending>
            </column>
          </columns>
        </order>
      </properties>
      <fields/>
      <lifecycle>
        <attribute>status</attribute>
        <stimuli>
          <stimulus id="ev_validate" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reject" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_assign" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_reopen" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_plan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_approve" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_replan" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_notapprove" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_implement" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_monitor" xsi:type="StimulusUserAction"/>
          <stimulus id="ev_finish" xsi:type="StimulusUserAction"/>
        </stimuli>
        <states>
          <state id="new">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_assign">
                <stimulus>ev_assign</stimulus>
                <target>assigned</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="validated">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="rejected">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <mandatory/>
              </attribute>
              <attribute id="requestor_id">
                <mandatory/>
              </attribute>
              <attribute id="workgroup_id">
                <hidden/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <hidden/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <hidden/>
              </attribute>
              <attribute id="supervisor_id">
                <hidden/>
              </attribute>
              <attribute id="manager_group_id">
                <hidden/>
              </attribute>
              <attribute id="manager_id">
                <hidden/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions/>
          </state>
          <state id="assigned">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <hidden/>
              </attribute>
              <attribute id="start_date">
                <hidden/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <mandatory/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <hidden/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <hidden/>
              </attribute>
              <attribute id="agent_id">
                <must_prompt/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <must_prompt/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <must_prompt/>
              </attribute>
              <attribute id="outage">
                <hidden/>
              </attribute>
              <attribute id="fallback">
                <hidden/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_plan">
                <stimulus>ev_plan</stimulus>
                <target>plannedscheduled</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="plannedscheduled">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <mandatory/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <mandatory/>
              </attribute>
              <attribute id="supervisor_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_group_id">
                <mandatory/>
              </attribute>
              <attribute id="manager_id">
                <mandatory/>
              </attribute>
              <attribute id="outage">
                <must_prompt/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_approve">
                <stimulus>ev_approve</stimulus>
                <target>approved</target>
                <actions/>
              </transition>
              <transition id="ev_notapprove">
                <stimulus>ev_notapprove</stimulus>
                <target>notapproved</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="approved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <mandatory/>
                <must_prompt/>
              </attribute>
              <attribute id="approval_comment">
                <mandatory/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_implement">
                <stimulus>ev_implement</stimulus>
                <target>implemented</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="notapproved">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <mandatory/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <hidden/>
              </attribute>
              <attribute id="approval_comment">
                <hidden/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_replan">
                <stimulus>ev_replan</stimulus>
                <target>plannedscheduled</target>
                <actions/>
              </transition>
            </transitions>
          </state>
          <state id="implemented">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <mandatory/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <mandatory/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <mandatory/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_monitor">
                <stimulus>ev_monitor</stimulus>
                <target>monitored</target>
                <actions/>
              </transition>
              <transition id="ev_finish">
                <stimulus>ev_finish</stimulus>
                <target>closed</target>
                <actions>
                  <action>
                    <verb>SetClosureDate</verb>
                  </action>
                </actions>
              </transition>
            </transitions>
          </state>
          <state id="monitored">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <hidden/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions>
              <transition id="ev_finish">
                <stimulus>ev_finish</stimulus>
                <target>closed</target>
                <actions>
                  <action>
                    <verb>SetClosureDate</verb>
                  </action>
                </actions>
              </transition>
            </transitions>
          </state>
          <state id="closed">
            <flags>
              <attribute id="ref">
                <read_only/>
              </attribute>
              <attribute id="title">
                <mandatory/>
              </attribute>
              <attribute id="description">
                <read_only/>
              </attribute>
              <attribute id="ticket_log">
                <read_only/>
              </attribute>
              <attribute id="start_date">
                <read_only/>
              </attribute>
              <attribute id="reason">
                <read_only/>
              </attribute>
              <attribute id="requestor_id">
                <read_only/>
              </attribute>
              <attribute id="org_id">
                <read_only/>
              </attribute>
              <attribute id="workgroup_id">
                <read_only/>
              </attribute>
              <attribute id="creation_date">
                <read_only/>
              </attribute>
              <attribute id="last_update">
                <read_only/>
              </attribute>
              <attribute id="end_date">
                <read_only/>
              </attribute>
              <attribute id="close_date">
                <read_only/>
              </attribute>
              <attribute id="impact">
                <read_only/>
              </attribute>
              <attribute id="agent_id">
                <read_only/>
              </attribute>
              <attribute id="agent_email">
                <hidden/>
              </attribute>
              <attribute id="supervisor_group_id">
                <read_only/>
              </attribute>
              <attribute id="supervisor_id">
                <read_only/>
              </attribute>
              <attribute id="manager_group_id">
                <read_only/>
              </attribute>
              <attribute id="manager_id">
                <read_only/>
              </attribute>
              <attribute id="outage">
                <read_only/>
              </attribute>
              <attribute id="fallback">
                <read_only/>
              </attribute>
              <attribute id="approval_date">
                <read_only/>
              </attribute>
              <attribute id="approval_comment">
                <read_only/>
              </attribute>
            </flags>
            <transitions/>
          </state>
        </states>
      </lifecycle>
      <methods/>
      <presentation>
        <details>
          <items>
            <item id="document_list">
              <rank>10</rank>
            </item>
            <item id="ci_list">
              <rank>20</rank>
            </item>
            <item id="contact_list">
              <rank>30</rank>
            </item>
            <item id="incident_list">
              <rank>40</rank>
            </item>
            <item id="col:col1">
              <rank>50</rank>
              <items>
                <item id="fieldset:Ticket:baseinfo">
                  <rank>10</rank>
                  <items>
                    <item id="ref">
                      <rank>10</rank>
                    </item>
                    <item id="title">
                      <rank>20</rank>
                    </item>
                    <item id="org_id">
                      <rank>30</rank>
                    </item>
                    <item id="status">
                      <rank>40</rank>
                    </item>
                    <item id="reason">
                      <rank>50</rank>
                    </item>
                    <item id="impact">
                      <rank>60</rank>
                    </item>
                    <item id="description">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Ticket:moreinfo">
                  <rank>20</rank>
                  <items>
                    <item id="approval_comment">
                      <rank>10</rank>
                    </item>
                    <item id="outage">
                      <rank>20</rank>
                    </item>
                    <item id="fallback">
                      <rank>30</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
            <item id="col:col2">
              <rank>60</rank>
              <items>
                <item id="fieldset:Ticket:date">
                  <rank>10</rank>
                  <items>
                    <item id="creation_date">
                      <rank>10</rank>
                    </item>
                    <item id="start_date">
                      <rank>20</rank>
                    </item>
                    <item id="last_update">
                      <rank>30</rank>
                    </item>
                    <item id="approval_date">
                      <rank>40</rank>
                    </item>
                    <item id="close_date">
                      <rank>50</rank>
                    </item>
                  </items>
                </item>
                <item id="fieldset:Ticket:contact">
                  <rank>20</rank>
                  <items>
                    <item id="requestor_id">
                      <rank>10</rank>
                    </item>
                    <item id="workgroup_id">
                      <rank>20</rank>
                    </item>
                    <item id="agent_id">
                      <rank>30</rank>
                    </item>
                    <item id="supervisor_group_id">
                      <rank>40</rank>
                    </item>
                    <item id="supervisor_id">
                      <rank>50</rank>
                    </item>
                    <item id="manager_group_id">
                      <rank>60</rank>
                    </item>
                    <item id="manager_id">
                      <rank>70</rank>
                    </item>
                  </items>
                </item>
              </items>
            </item>
          </items>
        </details>
        <search>
          <items>
            <item id="ref">
              <rank>10</rank>
            </item>
            <item id="title">
              <rank>20</rank>
            </item>
            <item id="org_id">
              <rank>30</rank>
            </item>
            <item id="start_date">
              <rank>40</rank>
            </item>
            <item id="end_date">
              <rank>50</rank>
            </item>
            <item id="status">
              <rank>60</rank>
            </item>
            <item id="reason">
              <rank>70</rank>
            </item>
            <item id="requestor_id">
              <rank>80</rank>
            </item>
            <item id="workgroup_id">
              <rank>90</rank>
            </item>
            <item id="creation_date">
              <rank>100</rank>
            </item>
            <item id="last_update">
              <rank>110</rank>
            </item>
            <item id="close_date">
              <rank>120</rank>
            </item>
            <item id="impact">
              <rank>130</rank>
            </item>
            <item id="agent_id">
              <rank>140</rank>
            </item>
            <item id="agent_email">
              <rank>150</rank>
            </item>
            <item id="supervisor_group_id">
              <rank>160</rank>
            </item>
            <item id="supervisor_id">
              <rank>170</rank>
            </item>
            <item id="manager_group_id">
              <rank>180</rank>
            </item>
            <item id="manager_id">
              <rank>190</rank>
            </item>
            <item id="outage">
              <rank>200</rank>
            </item>
            <item id="approval_date">
              <rank>210</rank>
            </item>
          </items>
        </search>
        <list>
          <items>
            <item id="title">
              <rank>10</rank>
            </item>
            <item id="org_id">
              <rank>20</rank>
            </item>
            <item id="start_date">
              <rank>30</rank>
            </item>
            <item id="status">
              <rank>40</rank>
            </item>
            <item id="requestor_id">
              <rank>50</rank>
            </item>
          </items>
        </list>
      </presentation>
    </class>
  </classes>
  <menus>
    <menu id="ChangeManagement" xsi:type="MenuGroup" _delta="define">
      <rank>50</rank>
    </menu>
    <menu id="Change:Overview" xsi:type="DashboardMenuNode" _delta="define">
      <rank>0</rank>
      <parent>ChangeManagement</parent>
      <definition>
        <layout>DashboardLayoutTwoCols</layout>
        <title></title>
        <cells>
          <cell id="0">
            <rank>0</rank>
            <dashlets>
              <dashlet id="1" xsi:type="DashletGroupByBars">
                <rank>0</rank>
                <title>UI-ChangeManagementOverview-ChangeByType</title>
                <query>SELECT Change</query>
                <group_by>finalclass</group_by>
                <style>bars</style>
              </dashlet>
            </dashlets>
          </cell>
          <cell id="1">
            <rank>1</rank>
            <dashlets>
              <dashlet id="2" xsi:type="DashletObjectList">
                <rank>0</rank>
                <title>UI-ChangeManagementOverview-ChangeUnassigned</title>
                <query>SELECT Change WHERE status = 'new'</query>
                <menu>false</menu>
              </dashlet>
            </dashlets>
          </cell>
          <cell id="2">
            <rank>2</rank>
            <dashlets>
              <dashlet id="3" xsi:type="DashletObjectList">
                <rank>0</rank>
                <title>UI-ChangeManagementOverview-ChangeWithOutage</title>
                <query>SELECT Change WHERE outage = 'yes'</query>
                <menu>false</menu>
              </dashlet>
            </dashlets>
          </cell>
        </cells>
      </definition>
    </menu>
    <menu id="NewChange" xsi:type="NewObjectMenuNode" _delta="define">
      <rank>1</rank>
      <parent>ChangeManagement</parent>
      <class>Change</class>
    </menu>
    <menu id="SearchChanges" xsi:type="SearchMenuNode" _delta="define">
      <rank>2</rank>
      <parent>ChangeManagement</parent>
      <class>Change</class>
    </menu>
    <menu id="Change:Shortcuts" xsi:type="TemplateMenuNode" _delta="define">
      <rank>3</rank>
      <parent>ChangeManagement</parent>
      <template_file/>
    </menu>
    <menu id="MyChanges" xsi:type="OQLMenuNode" _delta="define">
      <rank>1</rank>
      <parent>Change:Shortcuts</parent>
      <oql><![CDATA[SELECT Change WHERE agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")]]></oql>
      <do_search/>
      <auto_reload>fast</auto_reload>
    </menu>
    <menu id="Changes" xsi:type="OQLMenuNode" _delta="define">
      <rank>2</rank>
      <parent>Change:Shortcuts</parent>
      <oql><![CDATA[SELECT Change WHERE status != "closed"]]></oql>
      <do_search/>
      <auto_reload>fast</auto_reload>
    </menu>
    <menu id="WaitingApproval" xsi:type="OQLMenuNode" _delta="define">
      <rank>3</rank>
      <parent>Change:Shortcuts</parent>
      <oql><![CDATA[SELECT ApprovedChange WHERE status IN ("plannedscheduled")]]></oql>
      <do_search/>
      <auto_reload>fast</auto_reload>
    </menu>
    <menu id="WaitingAcceptance" xsi:type="OQLMenuNode" _delta="define">
      <rank>4</rank>
      <parent>Change:Shortcuts</parent>
      <oql><![CDATA[SELECT NormalChange WHERE status IN ("new")]]></oql>
      <do_search/>
      <auto_reload>fast</auto_reload>
    </menu>
  </menus>
</itop_design>
