<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizServiceCall id="1">
<name>S-000001</name>
<title>new call</title>
<type>Desktop</type>
<org_id>2</org_id>
<call_status>Closed</call_status>
<call_description>gsgwg
wrgwerg
wrgtwer
gt</call_description>
<creation_date>2009-09-18 10:21:00</creation_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>2009-09-22 21:34:35</end_date>
<caller_id>5</caller_id>
<impact>issue</impact>
<workgroup_id>317</workgroup_id>
<agent_id>6</agent_id>
<action_log>et blabla</action_log>
<severity>low</severity>
<resolution>et zouzou</resolution>
<source>phone</source>
</bizServiceCall>
<bizServiceCall id="4">
<name>S-000004</name>
<title>Need a new PC</title>
<type>Desktop</type>
<org_id>2</org_id>
<call_status>WorkInProgress</call_status>
<call_description>Hello

i need a new laptop for working
Could you send me a new one</call_description>
<creation_date>2009-09-23 21:20:00</creation_date>
<last_update>2009-09-23 21:22:09</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>6</caller_id>
<impact>user cannot work anymore</impact>
<workgroup_id>317</workgroup_id>
<agent_id>327</agent_id>
<action_log>we are looking into our store</action_log>
<severity>low</severity>
<resolution></resolution>
<source>phone</source>
</bizServiceCall>
<bizServiceCall id="5">
<name>S-000005</name>
<title>Need help for iTop</title>
<type>Server</type>
<org_id>1</org_id>
<call_status>New</call_status>
<call_description>I would like a demo for iTop</call_description>
<creation_date>2009-09-25 22:11:00</creation_date>
<last_update>0000-00-00 00:00:00</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>1</caller_id>
<impact>Not urgent</impact>
<workgroup_id>317</workgroup_id>
<agent_id>0</agent_id>
<action_log></action_log>
<severity>low</severity>
<resolution></resolution>
<source>phone</source>
</bizServiceCall>
<bizServiceCall id="6">
<name>S-000006</name>
<title>New service call</title>
<type>Server</type>
<org_id>2</org_id>
<call_status>WorkInProgress</call_status>
<call_description>My request</call_description>
<creation_date>2009-09-25 23:24:00</creation_date>
<last_update>2009-09-25 23:33:43</last_update>
<next_update>0000-00-00 00:00:00</next_update>
<end_date>0000-00-00 00:00:00</end_date>
<caller_id>5</caller_id>
<impact>test</impact>
<workgroup_id>317</workgroup_id>
<agent_id>327</agent_id>
<action_log></action_log>
<severity>low</severity>
<resolution></resolution>
<source>phone</source>
</bizServiceCall>
</Set>