|
@@ -4,21 +4,21 @@
|
|
|
<name>Microsoft Office Support</name>
|
|
<name>Microsoft Office Support</name>
|
|
|
<description>Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint.</description>
|
|
<description>Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint.</description>
|
|
|
<service_id>3</service_id>
|
|
<service_id>3</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="3">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="3">
|
|
|
<name>Mobile phone/SIM locking</name>
|
|
<name>Mobile phone/SIM locking</name>
|
|
|
<description>Request for locking the SIM when a mobile phone has been lost or stolen.</description>
|
|
<description>Request for locking the SIM when a mobile phone has been lost or stolen.</description>
|
|
|
<service_id>4</service_id>
|
|
<service_id>4</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="4">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="4">
|
|
|
<name>Mobile phone/SIM unlocking</name>
|
|
<name>Mobile phone/SIM unlocking</name>
|
|
|
<description>Request for unlocking the SIM of your mobile phone.</description>
|
|
<description>Request for unlocking the SIM of your mobile phone.</description>
|
|
|
<service_id>4</service_id>
|
|
<service_id>4</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>incident</request_type>
|
|
<request_type>incident</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="5">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="5">
|
|
@@ -32,90 +32,91 @@
|
|
|
<name>New desktop ordering</name>
|
|
<name>New desktop ordering</name>
|
|
|
<description>Order a new desktop computer, for a new employee or for replacing an old system.</description>
|
|
<description>Order a new desktop computer, for a new employee or for replacing an old system.</description>
|
|
|
<service_id>2</service_id>
|
|
<service_id>2</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="7">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="7">
|
|
|
<name>New DNS name</name>
|
|
<name>New DNS name</name>
|
|
|
<description>Request a new DNS name for a fixed system (Desktop computer or server).</description>
|
|
<description>Request a new DNS name for a fixed system (Desktop computer or server).</description>
|
|
|
<service_id>4</service_id>
|
|
<service_id>4</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="8">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="8">
|
|
|
<name>New IP address</name>
|
|
<name>New IP address</name>
|
|
|
<description>Request a new IP address for a fixed system (Desktop computer or server)</description>
|
|
<description>Request a new IP address for a fixed system (Desktop computer or server)</description>
|
|
|
<service_id>4</service_id>
|
|
<service_id>4</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="9">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="9">
|
|
|
<name>New laptop ordering</name>
|
|
<name>New laptop ordering</name>
|
|
|
<description>Order a new laptop computer, for a new mobile employee or for replacing an old laptop.</description>
|
|
<description>Order a new laptop computer, for a new mobile employee or for replacing an old laptop.</description>
|
|
|
<service_id>2</service_id>
|
|
<service_id>2</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
|
|
+<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="10">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="10">
|
|
|
<name>New LCD monitor ordering</name>
|
|
<name>New LCD monitor ordering</name>
|
|
|
<description>Order a new LCD monitor, for a new employee or for replacing an old monitor.</description>
|
|
<description>Order a new LCD monitor, for a new employee or for replacing an old monitor.</description>
|
|
|
<service_id>2</service_id>
|
|
<service_id>2</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="11">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="11">
|
|
|
<name>New mobile phone ordering</name>
|
|
<name>New mobile phone ordering</name>
|
|
|
<description>Order a new mobile phone, for a new employee or for replacing a broken phone.</description>
|
|
<description>Order a new mobile phone, for a new employee or for replacing a broken phone.</description>
|
|
|
<service_id>4</service_id>
|
|
<service_id>4</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="12">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="12">
|
|
|
<name>New peripheral</name>
|
|
<name>New peripheral</name>
|
|
|
<description>Order a peripheral: keyboard, mouse, personal printer...</description>
|
|
<description>Order a peripheral: keyboard, mouse, personal printer...</description>
|
|
|
<service_id>2</service_id>
|
|
<service_id>2</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="13">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="13">
|
|
|
<name>Repair</name>
|
|
<name>Repair</name>
|
|
|
<description>Ask for assistance about a hardware failure.</description>
|
|
<description>Ask for assistance about a hardware failure.</description>
|
|
|
<service_id>2</service_id>
|
|
<service_id>2</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>incident</request_type>
|
|
<request_type>incident</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="14">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="14">
|
|
|
<name>Software Installation / Upgrade</name>
|
|
<name>Software Installation / Upgrade</name>
|
|
|
<description>Ask for installing or upgrading software on a computer.</description>
|
|
<description>Ask for installing or upgrading software on a computer.</description>
|
|
|
<service_id>3</service_id>
|
|
<service_id>3</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="15">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="15">
|
|
|
<name>Software removal</name>
|
|
<name>Software removal</name>
|
|
|
<description>Ask for removing software from your computer.</description>
|
|
<description>Ask for removing software from your computer.</description>
|
|
|
<service_id>3</service_id>
|
|
<service_id>3</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="16">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="16">
|
|
|
<name>Troubleshooting</name>
|
|
<name>Troubleshooting</name>
|
|
|
<description>Ask for assistance about a software related issue.</description>
|
|
<description>Ask for assistance about a software related issue.</description>
|
|
|
<service_id>3</service_id>
|
|
<service_id>3</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>incident</request_type>
|
|
<request_type>incident</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="17">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="17">
|
|
|
<name>Troubleshooting</name>
|
|
<name>Troubleshooting</name>
|
|
|
<description>Ask for help troubleshooting a hardware issue.</description>
|
|
<description>Ask for help troubleshooting a hardware issue.</description>
|
|
|
<service_id>2</service_id>
|
|
<service_id>2</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>incident</request_type>
|
|
<request_type>incident</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="18">
|
|
<ServiceSubcategory alias="ServiceSubcategory" id="18">
|
|
|
<name>Windows installation/upgrade</name>
|
|
<name>Windows installation/upgrade</name>
|
|
|
<description>Ask for installing or upgrading Windows on a computer.</description>
|
|
<description>Ask for installing or upgrading Windows on a computer.</description>
|
|
|
<service_id>3</service_id>
|
|
<service_id>3</service_id>
|
|
|
-<status></status>
|
|
|
|
|
|
|
+<status>production</status>
|
|
|
<request_type>service_request</request_type>
|
|
<request_type>service_request</request_type>
|
|
|
</ServiceSubcategory>
|
|
</ServiceSubcategory>
|
|
|
</Set>
|
|
</Set>
|
etaloc