|
@@ -5,7 +5,7 @@
|
|
|
<description>This action informs a team that a ticket has been assigned their workgroup</description>
|
|
|
<status>disabled</status>
|
|
|
<test_recipient></test_recipient>
|
|
|
-<from></from>
|
|
|
+<from>test@test.com</from>
|
|
|
<reply_to></reply_to>
|
|
|
<to>SELECT Team WHERE id=:this->workgroup_id</to>
|
|
|
<cc></cc>
|
|
@@ -27,7 +27,7 @@
|
|
|
<description>This action informs an agent that a ticket has been assigned to her/him</description>
|
|
|
<status>disabled</status>
|
|
|
<test_recipient></test_recipient>
|
|
|
-<from></from>
|
|
|
+<from>test@test.com</from>
|
|
|
<reply_to></reply_to>
|
|
|
<to>SELECT Person WHERE id=:this->agent_id</to>
|
|
|
<cc></cc>
|
|
@@ -49,7 +49,7 @@
|
|
|
<description>This action is used to inform the caller</description>
|
|
|
<status>disabled</status>
|
|
|
<test_recipient></test_recipient>
|
|
|
-<from></from>
|
|
|
+<from>test@test.com</from>
|
|
|
<reply_to></reply_to>
|
|
|
<to>SELECT Person WHERE id=:this->caller_id</to>
|
|
|
<cc></cc>
|