|
@@ -1623,71 +1623,59 @@ class SetupProfiles
|
|
|
'description' => 'Person in charge of the documentation of the managed CIs',
|
|
|
'write_modules' => 'General,Documentation,Configuration',
|
|
|
'stimuli' => array(
|
|
|
- //'bizServer' => 'any',
|
|
|
- //'bizServer' => 'ev_store,ev_ship,ev_plug,ev_configuration_finished,ev_val_failed,ev_mtp,ev_start_change,ev_end_change,ev_decomission,ev_obsolete,ev_recycle',
|
|
|
+ //'bizServer' => 'none',
|
|
|
//'bizContract' => 'none',
|
|
|
//'bizIncidentTicket' => 'none',
|
|
|
- //'bizChangeTicket' => 'none',
|
|
|
+ //'bizChangeTicket' => 'any',
|
|
|
),
|
|
|
),
|
|
|
'Service Desk Agent' => array(
|
|
|
'description' => 'Person in charge of creating incident reports',
|
|
|
'write_modules' => 'Incident,Call',
|
|
|
'stimuli' => array(
|
|
|
- //'bizServer' => 'none',
|
|
|
- //'bizContract' => 'none',
|
|
|
- //'bizIncidentTicket' => 'ev_assign',
|
|
|
- //'bizChangeTicket' => 'none',
|
|
|
- //'bizServiceCall' => 'any',
|
|
|
+ 'Incident' => 'ev_assign',
|
|
|
+ 'UserRequest' => 'ev_assign',
|
|
|
),
|
|
|
),
|
|
|
'Support Agent' => array(
|
|
|
'description' => 'Person analyzing and solving the current incidents or problems',
|
|
|
'write_modules' => 'Incident,Problem,KnownError',
|
|
|
'stimuli' => array(
|
|
|
- //'bizIncidentTicket' => 'any',
|
|
|
- //'bizIncidentTicket' => 'ev_assign,ev_reassign,ev_start_working,ev_close',
|
|
|
+ 'Incident' => 'ev_assign,ev_reassign,ev_resolve,ev_close',
|
|
|
+ 'UserRequest' => 'ev_assign,ev_reassign,ev_resolve,ev_close,ev_freeze',
|
|
|
),
|
|
|
),
|
|
|
'Change Implementor' => array(
|
|
|
'description' => 'Person executing the changes',
|
|
|
'write_modules' => 'Change',
|
|
|
'stimuli' => array(
|
|
|
- //'bizServer' => 'none',
|
|
|
- //'bizContract' => 'none',
|
|
|
- //'bizIncidentTicket' => 'none',
|
|
|
- //'bizChangeTicket' => 'ev_plan,ev_replan,ev_implement,ev_monitor',
|
|
|
+ 'NormalChange' => 'ev_plan,ev_replan,ev_implement,ev_monitor',
|
|
|
+ 'EmergencyChange' => 'ev_plan,ev_replan,ev_implement,ev_monitor',
|
|
|
+ 'RoutineChange' => 'ev_plan,ev_replan,ev_implement,ev_monitor',
|
|
|
),
|
|
|
),
|
|
|
'Change Supervisor' => array(
|
|
|
'description' => 'Person responsible for the overall change execution',
|
|
|
'write_modules' => 'Change',
|
|
|
'stimuli' => array(
|
|
|
- //'bizServer' => 'none',
|
|
|
- //'bizContract' => 'none',
|
|
|
- //'bizIncidentTicket' => 'none',
|
|
|
- //'bizChangeTicket' => 'ev_assign,ev_validate,ev_reject,ev_reopen,ev_finish',
|
|
|
+ 'NormalChange' => 'ev_validate,ev_reject,ev_assign,ev_reopen,ev_finish',
|
|
|
+ 'EmergencyChange' => 'ev_assign,ev_reopen,ev_finish',
|
|
|
+ 'RoutineChange' => 'ev_assign,ev_reopen,ev_finish',
|
|
|
),
|
|
|
),
|
|
|
'Change Approver' => array(
|
|
|
'description' => 'Person who could be impacted by some changes',
|
|
|
'write_modules' => 'Change',
|
|
|
'stimuli' => array(
|
|
|
- //'bizServer' => 'none',
|
|
|
- //'bizContract' => 'none',
|
|
|
- //'bizIncidentTicket' => 'none',
|
|
|
- //'bizChangeTicket' => 'ev_approve,ev_notapprove',
|
|
|
+ 'NormalChange' => 'ev_approve,ev_notapprove',
|
|
|
+ 'EmergencyChange' => 'ev_approve,ev_notapprove',
|
|
|
+ 'RoutineChange' => 'none',
|
|
|
),
|
|
|
),
|
|
|
'Service Manager' => array(
|
|
|
'description' => 'Person responsible for the service delivered to the [internal] customer',
|
|
|
'write_modules' => 'Service',
|
|
|
'stimuli' => array(
|
|
|
- //'bizServer' => 'none',
|
|
|
- //'bizContract' => 'any',
|
|
|
- //'bizContract' => 'ev_freeze_version,ev_sign,ev_begin,ev_notice,ev_terminate,ev_elapsed',
|
|
|
- //'bizIncidentTicket' => 'none',
|
|
|
- //'bizChangeTicket' => 'none',
|
|
|
),
|
|
|
),
|
|
|
'Document author' => array(
|