Update Display for tickets.

Add naming convention for Person and Database Instances

git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@1191 a333f486-631f-4898-b8df-5754b55c2be0

modules/itop-change-mgmt-1.0.0/model.itop-change-mgmt.php

@@ -372,7 +372,19 @@ class RoutineChange extends Change
 		MetaModel::Init_InheritAttributes();
 		MetaModel::Init_InheritLifecycle();
 
-		MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback'));
+		MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
+			'col:col1' => array(
+				'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','reason','impact','description', ),
+				'fieldset:Ticket:moreinfo' => array('outage', 'fallback',),
+				'fieldset:Ticket:log' => array('ticket_log'),),
+			'col:col2' => array(
+				'fieldset:Ticket:date' => array('creation_date','start_date','last_update','close_date',),
+				'fieldset:Ticket:contact' => array('requestor_id','workgroup_id','agent_id','supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id',),
+				)
+
+		));
+
+		//MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'end_date','status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
 		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date','end_date', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
 		MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'requestor_id'));
@@ -460,7 +472,20 @@ class NormalChange extends ApprovedChange
 		MetaModel::Init_AddAttribute(new AttributeDateTime("acceptance_date", array("allowed_values"=>null, "sql"=>"acceptance_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributeString("acceptance_comment", array("allowed_values"=>null, "sql"=>"acceptance_comment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
 
-		MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date','end_date', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update','close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment', 'acceptance_date', 'acceptance_comment'));
+
+		MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
+			'col:col1' => array(
+				'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','reason','impact','description', ),
+				'fieldset:Ticket:moreinfo' => array('acceptance_comment','approval_comment','outage', 'fallback',),
+				'fieldset:Ticket:log' => array('ticket_log'),),
+			'col:col2' => array(
+				'fieldset:Ticket:date' => array('creation_date','start_date','last_update','acceptance_date','approval_date','close_date',),
+				'fieldset:Ticket:contact' => array('requestor_id','workgroup_id','agent_id','supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id',),
+				)
+
+		));
+
+//		MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date','end_date', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update','close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment', 'acceptance_date', 'acceptance_comment'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'end_date','status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
 		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date','end_date', 'status', 'reason', 'requestor_id', 'workgroup_id', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage'));
 		MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'requestor_id'));
@@ -519,7 +544,19 @@ class EmergencyChange extends ApprovedChange
 		MetaModel::Init_InheritAttributes();
 		MetaModel::Init_InheritLifecycle();
 
-		MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment'));
+		MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
+			'col:col1' => array(
+				'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','reason','impact','description', ),
+				'fieldset:Ticket:moreinfo' => array('approval_comment','outage', 'fallback',),
+				'fieldset:Ticket:log' => array('ticket_log'),),
+			'col:col2' => array(
+				'fieldset:Ticket:date' => array('creation_date','start_date','last_update','approval_date','close_date',),
+				'fieldset:Ticket:contact' => array('requestor_id','workgroup_id','agent_id','supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id',),
+				)
+
+		));
+
+//		MetaModel::Init_SetZListItems('details', array('title', 'org_id', 'description','ticket_log', 'start_date', 'end_date','document_list', 'ci_list', 'contact_list','incident_list', 'status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'fallback', 'approval_date', 'approval_comment'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date','end_date', 'status', 'reason', 'requestor_id', 'workgroup_id', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'approval_date'));
 		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'end_date','status', 'reason', 'requestor_id', 'workgroup_id', 'creation_date', 'last_update', 'close_date', 'impact', 'agent_id', 'agent_email', 'supervisor_group_id', 'supervisor_id', 'manager_group_id', 'manager_id', 'outage', 'approval_date'));
 		MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'requestor_id'));

modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php

@@ -165,7 +165,7 @@ class Person extends Contact
 		MetaModel::Init_SetZListItems('details', array('name','first_name', 'org_id', 'status', 'location_id', 'email', 'phone', 'employee_id','team_list', 'contract_list', 'service_list', 'ticket_list', 'ci_list'));
 		MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'org_id', 'email', 'phone', 'location_id', 'first_name', 'employee_id'));
 		MetaModel::Init_SetZListItems('standard_search', array('name', 'status', 'org_id', 'email', 'phone', 'location_id', 'first_name', 'employee_id'));
-		MetaModel::Init_SetZListItems('list', array('first_name','status', 'org_id', 'email', 'phone', 'location_id'));
+		MetaModel::Init_SetZListItems('list', array('name','first_name','status', 'org_id', 'email', 'phone', 'location_id'));
 	}
 }
 class Team extends Contact
@@ -817,7 +817,7 @@ class DatabaseInstance extends FunctionalCI
 		(
 			"category" => "bizmodel,searchable,configmgmt",
 			"key_type" => "autoincrement",
-			"name_attcode" => array('name', 'db_server_instance_name'),
+			"name_attcode" => array('name', 'db_server_instance_id_friendlyname'),
 			"state_attcode" => "",
 			"reconc_keys" => array("name","org_id","owner_name","db_server_instance_id","db_server_instance_name"),
 			"db_table" => "databaseinstance",

modules/itop-incident-mgmt-1.0.0/en.dict.itop-incident-mgmt.php

@@ -43,6 +43,9 @@ Dict::Add('EN US', 'English', 'English', array(
 
 ));
 
+
+
+
 // Dictionnay conventions
 // Class:<class_name>
 // Class:<class_name>+

modules/itop-incident-mgmt-1.0.0/model.itop-incident-mgmt.php

@@ -44,7 +44,22 @@ class Incident extends ResponseTicket
 		MetaModel::Init_InheritAttributes();
 		MetaModel::Init_InheritLifecycle();
 
-		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+
+
+		MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
+			'col:col1' => array(
+				'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','priority','service_id','servicesubcategory_id','product' ),
+				'fieldset:Ticket:moreinfo' => array('impact','urgency','description','resolution_code', 'solution', 'user_satisfaction', 'user_commment',),
+				'fieldset:Ticket:log' => array('ticket_log'),),
+			'col:col2' => array(
+				'fieldset:Ticket:date' => array('start_date','last_update','assignment_date','tto_escalation_deadline', 'ttr_escalation_deadline', 'close_date','closure_deadline',),
+				'fieldset:Ticket:contact' => array('caller_id','workgroup_id','agent_id',),
+				'fieldset:Ticket:relation' => array('related_problem_id', 'related_change_id',),
+				)
+
+		));
+
+//		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment','ticket_log',));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));

modules/itop-problem-mgmt-1.0.0/model.itop-problem-mgmt.php

@@ -68,8 +68,21 @@ class Problem extends Ticket
                 MetaModel::Init_AddAttribute(new AttributeDateTime("resolution_date", array("allowed_values"=>null, "sql"=>"resolution_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
                 MetaModel::Init_AddAttribute(new AttributeLinkedSet("knownerrors_list", array("linked_class"=>"KnownError", "ext_key_to_me"=>"problem_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
 
+		MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
+			'col:col1' => array(
+				'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','priority','service_id','servicesubcategory_id','product' ),
+				'fieldset:Ticket:moreinfo' => array('impact','urgency','description',),
+				'fieldset:Ticket:log' => array('ticket_log'),),
+			'col:col2' => array(
+				'fieldset:Ticket:date' => array('start_date','last_update','assignment_date','close_date',),
+				'fieldset:Ticket:contact' => array('workgroup_id','agent_id',),
+				'fieldset:Ticket:relation' => array('related_change_id',),
+				)
 
-		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date','knownerrors_list', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'service_id', 'servicesubcategory_id','product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date', 'last_update', 'assignment_date'));
+		));
+
+
+//		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date','knownerrors_list', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'service_id', 'servicesubcategory_id','product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date', 'last_update', 'assignment_date'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date'));
 		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date'));
 		MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'service_id', 'priority'));
@@ -111,6 +124,7 @@ class Problem extends Ticket
                                         'title' => OPT_ATT_READONLY,
                                         'org_id' => OPT_ATT_READONLY,
                                         'ticket_log' => OPT_ATT_NORMAL,
+					'assignment_date' => OPT_ATT_READONLY,
                                         'description' => OPT_ATT_READONLY,
                                         'agent_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
                                         'agent_email' => OPT_ATT_READONLY,

modules/itop-request-mgmt-1.0.0/model.itop-request-mgmt.php

@@ -47,7 +47,21 @@ class UserRequest extends ResponseTicket
 		MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributeString("freeze_reason", array("allowed_values"=>null, "sql"=>"freeze_reason", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
 
-		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
+
+		MetaModel::Init_SetZListItems('details', array('document_list', 'ci_list', 'contact_list','incident_list',
+			'col:col1' => array(
+				'fieldset:Ticket:baseinfo' => array('ref','title','org_id','status','priority','service_id','servicesubcategory_id','product' ),
+				'fieldset:Ticket:moreinfo' => array('impact','urgency','description','resolution_code', 'solution', 'user_satisfaction', 'user_commment','freeze_reason'),
+				'fieldset:Ticket:log' => array('ticket_log'),),
+			'col:col2' => array(
+				'fieldset:Ticket:date' => array('start_date','last_update','assignment_date','tto_escalation_deadline', 'ttr_escalation_deadline', 'close_date',  'closure_deadline',),
+				'fieldset:Ticket:contact' => array('caller_id','workgroup_id','agent_id',),
+				'fieldset:Ticket:relation' => array('related_problem_id', 'related_change_id',),
+				)
+
+		));
+
+//		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'request_type','start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('list', array('title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));

modules/itop-tickets-1.0.0/en.dict.itop-tickets.php

@@ -38,36 +38,46 @@
 // Class: Ticket
 //
 
-//
-// Class: Ticket
-//
-
-Dict::Add('EN US', 'English', 'English', array(
-	'Class:Ticket' => 'Ticket',
-	'Class:Ticket+' => '',
-	'Class:Ticket/Attribute:ref' => 'Ref',
-	'Class:Ticket/Attribute:ref+' => '',
-	'Class:Ticket/Attribute:title' => 'Title',
-	'Class:Ticket/Attribute:title+' => '',
-	'Class:Ticket/Attribute:description' => 'Description',
-	'Class:Ticket/Attribute:description+' => '',
-	'Class:Ticket/Attribute:ticket_log' => 'Log',
-	'Class:Ticket/Attribute:ticket_log+' => '',
-	'Class:Ticket/Attribute:start_date' => 'Started',
-	'Class:Ticket/Attribute:start_date+' => '',
-	'Class:Ticket/Attribute:document_list' => 'Documents',
-	'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
-	'Class:Ticket/Attribute:ci_list' => 'CIs',
-	'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
-	'Class:Ticket/Attribute:contact_list' => 'Contacts',
-	'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
-	'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
-	'Class:Ticket/Attribute:incident_list+' => '',
-	'Class:Ticket/Attribute:finalclass' => 'Type',
-	'Class:Ticket/Attribute:finalclass+' => '',
-));
-
+//
+// Class: Ticket
+//
+
+Dict::Add('EN US', 'English', 'English', array(
+	'Class:Ticket' => 'Ticket',
+	'Class:Ticket+' => '',
+	'Class:Ticket/Attribute:ref' => 'Ref',
+	'Class:Ticket/Attribute:ref+' => '',
+	'Class:Ticket/Attribute:title' => 'Title',
+	'Class:Ticket/Attribute:title+' => '',
+	'Class:Ticket/Attribute:description' => 'Description',
+	'Class:Ticket/Attribute:description+' => '',
+	'Class:Ticket/Attribute:ticket_log' => 'Log',
+	'Class:Ticket/Attribute:ticket_log+' => '',
+	'Class:Ticket/Attribute:start_date' => 'Started',
+	'Class:Ticket/Attribute:start_date+' => '',
+	'Class:Ticket/Attribute:document_list' => 'Documents',
+	'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
+	'Class:Ticket/Attribute:ci_list' => 'CIs',
+	'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
+	'Class:Ticket/Attribute:contact_list' => 'Contacts',
+	'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
+	'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
+	'Class:Ticket/Attribute:incident_list+' => '',
+	'Class:Ticket/Attribute:finalclass' => 'Type',
+	'Class:Ticket/Attribute:finalclass+' => '',
+));
+
+// Fieldset translation
+Dict::Add('EN US', 'English', 'English', array(
+
+	'Ticket:baseinfo' => 'General Information',
+	'Ticket:date' => 'Dates',
+	'Ticket:contact' => 'Contacts',
+	'Ticket:moreinfo' => 'More Information',
+	'Ticket:relation' => 'Relations',
+	'Ticket:log' => 'Communications',
 
+));
 //
 // Class: lnkTicketToDoc
 //
@@ -110,158 +120,158 @@ Dict::Add('EN US', 'English', 'English', array(
 // Class: lnkTicketToCI
 //
 
-Dict::Add('EN US', 'English', 'English', array(
-	'Class:lnkTicketToCI' => 'Ticket/CI',
-	'Class:lnkTicketToCI+' => '',
-	'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
-	'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
-	'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
-	'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
-	'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
-	'Class:lnkTicketToCI/Attribute:ci_id+' => '',
-	'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
-	'Class:lnkTicketToCI/Attribute:ci_name+' => '',
-	'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
-	'Class:lnkTicketToCI/Attribute:ci_status+' => '',
-	'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
-	'Class:lnkTicketToCI/Attribute:impact+' => '',
-));
-
+Dict::Add('EN US', 'English', 'English', array(
+	'Class:lnkTicketToCI' => 'Ticket/CI',
+	'Class:lnkTicketToCI+' => '',
+	'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
+	'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
+	'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
+	'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
+	'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
+	'Class:lnkTicketToCI/Attribute:ci_id+' => '',
+	'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
+	'Class:lnkTicketToCI/Attribute:ci_name+' => '',
+	'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
+	'Class:lnkTicketToCI/Attribute:ci_status+' => '',
+	'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
+	'Class:lnkTicketToCI/Attribute:impact+' => '',
+));
+
 
 //
 // Class: ResponseTicket
 //
 
-Dict::Add('EN US', 'English', 'English', array(
-	'Class:ResponseTicket' => 'ResponseTicket',
-	'Class:ResponseTicket+' => '',
-	'Class:ResponseTicket/Attribute:status' => 'Status',
-	'Class:ResponseTicket/Attribute:status+' => '',
-	'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
-	'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
-	'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
-	'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
-	'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
-	'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
-	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
-	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
-	'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
-	'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
-	'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
-	'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
-	'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
-	'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
-	'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
-	'Class:ResponseTicket/Attribute:caller_id+' => '',
-	'Class:ResponseTicket/Attribute:caller_email' => 'Email',
-	'Class:ResponseTicket/Attribute:caller_email+' => '',
-	'Class:ResponseTicket/Attribute:org_id' => 'Customer',
-	'Class:ResponseTicket/Attribute:org_id+' => '',
-	'Class:ResponseTicket/Attribute:org_name' => 'Customer',
-	'Class:ResponseTicket/Attribute:org_name+' => '',
-	'Class:ResponseTicket/Attribute:service_id' => 'Service',
-	'Class:ResponseTicket/Attribute:service_id+' => '',
-	'Class:ResponseTicket/Attribute:service_name' => 'Name',
-	'Class:ResponseTicket/Attribute:service_name+' => '',
-	'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
-	'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
-	'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
-	'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
-	'Class:ResponseTicket/Attribute:product' => 'Product',
-	'Class:ResponseTicket/Attribute:product+' => '',
-	'Class:ResponseTicket/Attribute:impact' => 'Impact',
-	'Class:ResponseTicket/Attribute:impact+' => '',
-	'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
-	'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
-	'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
-	'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
-	'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
-	'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
-	'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
-	'Class:ResponseTicket/Attribute:urgency+' => '',
-	'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
-	'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
-	'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
-	'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
-	'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
-	'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
-	'Class:ResponseTicket/Attribute:priority' => 'Priority',
-	'Class:ResponseTicket/Attribute:priority+' => '',
-	'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
-	'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
-	'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
-	'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
-	'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
-	'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
-	'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
-	'Class:ResponseTicket/Attribute:workgroup_id+' => '',
-	'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
-	'Class:ResponseTicket/Attribute:workgroup_name+' => '',
-	'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
-	'Class:ResponseTicket/Attribute:agent_id+' => '',
-	'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
-	'Class:ResponseTicket/Attribute:agent_name+' => '',
-	'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
-	'Class:ResponseTicket/Attribute:agent_email+' => '',
-	'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
-	'Class:ResponseTicket/Attribute:related_problem_id+' => '',
-	'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
-	'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
-	'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
-	'Class:ResponseTicket/Attribute:related_change_id+' => '',
-	'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
-	'Class:ResponseTicket/Attribute:related_change_ref+' => '',
-	'Class:ResponseTicket/Attribute:close_date' => 'Closed',
-	'Class:ResponseTicket/Attribute:close_date+' => '',
-	'Class:ResponseTicket/Attribute:last_update' => 'Last update',
-	'Class:ResponseTicket/Attribute:last_update+' => '',
-	'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
-	'Class:ResponseTicket/Attribute:assignment_date+' => '',
-	'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
-	'Class:ResponseTicket/Attribute:resolution_date+' => '',
-	'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
-	'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
-	'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
-	'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
-	'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
-	'Class:ResponseTicket/Attribute:closure_deadline+' => '',
-	'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
-	'Class:ResponseTicket/Attribute:resolution_code+' => '',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
-	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
-	'Class:ResponseTicket/Attribute:solution' => 'Solution',
-	'Class:ResponseTicket/Attribute:solution+' => '',
-	'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
-	'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
-	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
-	'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
-	'Class:ResponseTicket/Attribute:user_commment+' => '',
-	'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
-	'Class:ResponseTicket/Stimulus:ev_assign+' => '',
-	'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
-	'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
-	'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
-	'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
-	'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
-	'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
-	'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
-	'Class:ResponseTicket/Stimulus:ev_close+' => '',
-));
-
-
+Dict::Add('EN US', 'English', 'English', array(
+	'Class:ResponseTicket' => 'ResponseTicket',
+	'Class:ResponseTicket+' => '',
+	'Class:ResponseTicket/Attribute:status' => 'Status',
+	'Class:ResponseTicket/Attribute:status+' => '',
+	'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
+	'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
+	'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
+	'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
+	'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
+	'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
+	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
+	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
+	'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
+	'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
+	'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
+	'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
+	'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
+	'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
+	'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
+	'Class:ResponseTicket/Attribute:caller_id+' => '',
+	'Class:ResponseTicket/Attribute:caller_email' => 'Email',
+	'Class:ResponseTicket/Attribute:caller_email+' => '',
+	'Class:ResponseTicket/Attribute:org_id' => 'Customer',
+	'Class:ResponseTicket/Attribute:org_id+' => '',
+	'Class:ResponseTicket/Attribute:org_name' => 'Customer',
+	'Class:ResponseTicket/Attribute:org_name+' => '',
+	'Class:ResponseTicket/Attribute:service_id' => 'Service',
+	'Class:ResponseTicket/Attribute:service_id+' => '',
+	'Class:ResponseTicket/Attribute:service_name' => 'Name',
+	'Class:ResponseTicket/Attribute:service_name+' => '',
+	'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
+	'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
+	'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
+	'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
+	'Class:ResponseTicket/Attribute:product' => 'Product',
+	'Class:ResponseTicket/Attribute:product+' => '',
+	'Class:ResponseTicket/Attribute:impact' => 'Impact',
+	'Class:ResponseTicket/Attribute:impact+' => '',
+	'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
+	'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
+	'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
+	'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
+	'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
+	'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
+	'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
+	'Class:ResponseTicket/Attribute:urgency+' => '',
+	'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
+	'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
+	'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
+	'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
+	'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
+	'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
+	'Class:ResponseTicket/Attribute:priority' => 'Priority',
+	'Class:ResponseTicket/Attribute:priority+' => '',
+	'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
+	'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
+	'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
+	'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
+	'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
+	'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
+	'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
+	'Class:ResponseTicket/Attribute:workgroup_id+' => '',
+	'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
+	'Class:ResponseTicket/Attribute:workgroup_name+' => '',
+	'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
+	'Class:ResponseTicket/Attribute:agent_id+' => '',
+	'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
+	'Class:ResponseTicket/Attribute:agent_name+' => '',
+	'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
+	'Class:ResponseTicket/Attribute:agent_email+' => '',
+	'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
+	'Class:ResponseTicket/Attribute:related_problem_id+' => '',
+	'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
+	'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
+	'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
+	'Class:ResponseTicket/Attribute:related_change_id+' => '',
+	'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
+	'Class:ResponseTicket/Attribute:related_change_ref+' => '',
+	'Class:ResponseTicket/Attribute:close_date' => 'Closed',
+	'Class:ResponseTicket/Attribute:close_date+' => '',
+	'Class:ResponseTicket/Attribute:last_update' => 'Last update',
+	'Class:ResponseTicket/Attribute:last_update+' => '',
+	'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
+	'Class:ResponseTicket/Attribute:assignment_date+' => '',
+	'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
+	'Class:ResponseTicket/Attribute:resolution_date+' => '',
+	'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
+	'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
+	'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
+	'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
+	'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
+	'Class:ResponseTicket/Attribute:closure_deadline+' => '',
+	'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
+	'Class:ResponseTicket/Attribute:resolution_code+' => '',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
+	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
+	'Class:ResponseTicket/Attribute:solution' => 'Solution',
+	'Class:ResponseTicket/Attribute:solution+' => '',
+	'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
+	'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
+	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
+	'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
+	'Class:ResponseTicket/Attribute:user_commment+' => '',
+	'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
+	'Class:ResponseTicket/Stimulus:ev_assign+' => '',
+	'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
+	'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
+	'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
+	'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
+	'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
+	'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
+	'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
+	'Class:ResponseTicket/Stimulus:ev_close+' => '',
+));
+
+
 
 
 ?>

modules/itop-tickets-1.0.0/model.itop-tickets.php

@@ -53,9 +53,9 @@ abstract class Ticket extends cmdbAbstractObject
 		MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("contact_list", array("linked_class"=>"lnkTicketToContact", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"contact_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("incident_list", array("linked_class"=>"lnkTicketToIncident", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"incident_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
 
-		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'description', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list','incident_list'));
-		MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date'));
-		MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date'));
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'description',  'start_date','ticket_log', 'document_list', 'ci_list', 'contact_list','incident_list'));
+		MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title',  'start_date'));
+		MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title',  'start_date'));
 		MetaModel::Init_SetZListItems('list', array('finalclass', 'ref', 'title', 'ticket_log', 'start_date'));
 	}
 }
@@ -581,6 +581,7 @@ abstract class ResponseTicket extends Ticket
 		// $oFirstContact = MetaModel::GetObject('bizPerson', 6);
 		// $oNewLink = new lnkContactTicket();
 		// $oNewLink->Set('contact_id', 6);
+
 		// $oNewLink->Set('role', 'created before');
 		// $oToNotify->AddObject($oNewLink);