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@@ -38,36 +38,46 @@
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// Class: Ticket
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//
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-//
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-// Class: Ticket
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-//
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-
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-Dict::Add('EN US', 'English', 'English', array(
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- 'Class:Ticket' => 'Ticket',
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- 'Class:Ticket+' => '',
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- 'Class:Ticket/Attribute:ref' => 'Ref',
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- 'Class:Ticket/Attribute:ref+' => '',
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- 'Class:Ticket/Attribute:title' => 'Title',
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- 'Class:Ticket/Attribute:title+' => '',
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- 'Class:Ticket/Attribute:description' => 'Description',
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- 'Class:Ticket/Attribute:description+' => '',
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- 'Class:Ticket/Attribute:ticket_log' => 'Log',
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- 'Class:Ticket/Attribute:ticket_log+' => '',
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- 'Class:Ticket/Attribute:start_date' => 'Started',
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- 'Class:Ticket/Attribute:start_date+' => '',
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- 'Class:Ticket/Attribute:document_list' => 'Documents',
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- 'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
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- 'Class:Ticket/Attribute:ci_list' => 'CIs',
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- 'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
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- 'Class:Ticket/Attribute:contact_list' => 'Contacts',
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- 'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
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- 'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
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- 'Class:Ticket/Attribute:incident_list+' => '',
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- 'Class:Ticket/Attribute:finalclass' => 'Type',
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- 'Class:Ticket/Attribute:finalclass+' => '',
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-));
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-
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+//
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+// Class: Ticket
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+//
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+
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+Dict::Add('EN US', 'English', 'English', array(
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+ 'Class:Ticket' => 'Ticket',
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+ 'Class:Ticket+' => '',
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+ 'Class:Ticket/Attribute:ref' => 'Ref',
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+ 'Class:Ticket/Attribute:ref+' => '',
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+ 'Class:Ticket/Attribute:title' => 'Title',
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+ 'Class:Ticket/Attribute:title+' => '',
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+ 'Class:Ticket/Attribute:description' => 'Description',
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+ 'Class:Ticket/Attribute:description+' => '',
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+ 'Class:Ticket/Attribute:ticket_log' => 'Log',
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+ 'Class:Ticket/Attribute:ticket_log+' => '',
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+ 'Class:Ticket/Attribute:start_date' => 'Started',
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+ 'Class:Ticket/Attribute:start_date+' => '',
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+ 'Class:Ticket/Attribute:document_list' => 'Documents',
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+ 'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket',
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+ 'Class:Ticket/Attribute:ci_list' => 'CIs',
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+ 'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident',
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+ 'Class:Ticket/Attribute:contact_list' => 'Contacts',
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+ 'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved',
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+ 'Class:Ticket/Attribute:incident_list' => 'Related Incidents',
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+ 'Class:Ticket/Attribute:incident_list+' => '',
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+ 'Class:Ticket/Attribute:finalclass' => 'Type',
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+ 'Class:Ticket/Attribute:finalclass+' => '',
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+));
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+
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+// Fieldset translation
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+Dict::Add('EN US', 'English', 'English', array(
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+
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+ 'Ticket:baseinfo' => 'General Information',
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+ 'Ticket:date' => 'Dates',
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+ 'Ticket:contact' => 'Contacts',
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+ 'Ticket:moreinfo' => 'More Information',
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+ 'Ticket:relation' => 'Relations',
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+ 'Ticket:log' => 'Communications',
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+));
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//
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// Class: lnkTicketToDoc
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//
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@@ -110,158 +120,158 @@ Dict::Add('EN US', 'English', 'English', array(
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// Class: lnkTicketToCI
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//
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-Dict::Add('EN US', 'English', 'English', array(
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- 'Class:lnkTicketToCI' => 'Ticket/CI',
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- 'Class:lnkTicketToCI+' => '',
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- 'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
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- 'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
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- 'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
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- 'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
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- 'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
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- 'Class:lnkTicketToCI/Attribute:ci_id+' => '',
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- 'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
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- 'Class:lnkTicketToCI/Attribute:ci_name+' => '',
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- 'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
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- 'Class:lnkTicketToCI/Attribute:ci_status+' => '',
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- 'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
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- 'Class:lnkTicketToCI/Attribute:impact+' => '',
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-));
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-
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+Dict::Add('EN US', 'English', 'English', array(
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+ 'Class:lnkTicketToCI' => 'Ticket/CI',
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+ 'Class:lnkTicketToCI+' => '',
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+ 'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket',
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+ 'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
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+ 'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #',
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+ 'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
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+ 'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
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+ 'Class:lnkTicketToCI/Attribute:ci_id+' => '',
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+ 'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
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+ 'Class:lnkTicketToCI/Attribute:ci_name+' => '',
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+ 'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status',
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+ 'Class:lnkTicketToCI/Attribute:ci_status+' => '',
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+ 'Class:lnkTicketToCI/Attribute:impact' => 'Impact',
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+ 'Class:lnkTicketToCI/Attribute:impact+' => '',
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+));
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+
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//
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// Class: ResponseTicket
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//
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-Dict::Add('EN US', 'English', 'English', array(
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- 'Class:ResponseTicket' => 'ResponseTicket',
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- 'Class:ResponseTicket+' => '',
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- 'Class:ResponseTicket/Attribute:status' => 'Status',
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- 'Class:ResponseTicket/Attribute:status+' => '',
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- 'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
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- 'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
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- 'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
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- 'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
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- 'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
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- 'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
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- 'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
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- 'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
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- 'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
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- 'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
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- 'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
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- 'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
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- 'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
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- 'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
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- 'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
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- 'Class:ResponseTicket/Attribute:caller_id+' => '',
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- 'Class:ResponseTicket/Attribute:caller_email' => 'Email',
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- 'Class:ResponseTicket/Attribute:caller_email+' => '',
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- 'Class:ResponseTicket/Attribute:org_id' => 'Customer',
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- 'Class:ResponseTicket/Attribute:org_id+' => '',
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- 'Class:ResponseTicket/Attribute:org_name' => 'Customer',
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- 'Class:ResponseTicket/Attribute:org_name+' => '',
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- 'Class:ResponseTicket/Attribute:service_id' => 'Service',
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- 'Class:ResponseTicket/Attribute:service_id+' => '',
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- 'Class:ResponseTicket/Attribute:service_name' => 'Name',
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- 'Class:ResponseTicket/Attribute:service_name+' => '',
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- 'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
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- 'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
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- 'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
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- 'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
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- 'Class:ResponseTicket/Attribute:product' => 'Product',
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- 'Class:ResponseTicket/Attribute:product+' => '',
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- 'Class:ResponseTicket/Attribute:impact' => 'Impact',
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- 'Class:ResponseTicket/Attribute:impact+' => '',
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- 'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
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- 'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
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- 'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
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- 'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
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- 'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
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- 'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
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- 'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
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- 'Class:ResponseTicket/Attribute:urgency+' => '',
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- 'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
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- 'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
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- 'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
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- 'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
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- 'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
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- 'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
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- 'Class:ResponseTicket/Attribute:priority' => 'Priority',
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- 'Class:ResponseTicket/Attribute:priority+' => '',
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- 'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
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- 'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
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- 'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
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- 'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
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- 'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
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- 'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
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- 'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
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- 'Class:ResponseTicket/Attribute:workgroup_id+' => '',
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- 'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
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- 'Class:ResponseTicket/Attribute:workgroup_name+' => '',
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- 'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
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- 'Class:ResponseTicket/Attribute:agent_id+' => '',
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- 'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
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- 'Class:ResponseTicket/Attribute:agent_name+' => '',
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- 'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
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- 'Class:ResponseTicket/Attribute:agent_email+' => '',
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- 'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
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- 'Class:ResponseTicket/Attribute:related_problem_id+' => '',
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- 'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
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- 'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
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- 'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
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- 'Class:ResponseTicket/Attribute:related_change_id+' => '',
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- 'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
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- 'Class:ResponseTicket/Attribute:related_change_ref+' => '',
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- 'Class:ResponseTicket/Attribute:close_date' => 'Closed',
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- 'Class:ResponseTicket/Attribute:close_date+' => '',
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- 'Class:ResponseTicket/Attribute:last_update' => 'Last update',
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- 'Class:ResponseTicket/Attribute:last_update+' => '',
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- 'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
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- 'Class:ResponseTicket/Attribute:assignment_date+' => '',
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- 'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
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- 'Class:ResponseTicket/Attribute:resolution_date+' => '',
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- 'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
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- 'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
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- 'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
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- 'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
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- 'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
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- 'Class:ResponseTicket/Attribute:closure_deadline+' => '',
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- 'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
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- 'Class:ResponseTicket/Attribute:resolution_code+' => '',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
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- 'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
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- 'Class:ResponseTicket/Attribute:solution' => 'Solution',
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- 'Class:ResponseTicket/Attribute:solution+' => '',
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- 'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
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- 'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
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- 'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
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- 'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
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- 'Class:ResponseTicket/Attribute:user_commment+' => '',
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- 'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
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- 'Class:ResponseTicket/Stimulus:ev_assign+' => '',
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- 'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
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- 'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
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- 'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
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- 'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
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- 'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
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- 'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
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- 'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
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- 'Class:ResponseTicket/Stimulus:ev_close+' => '',
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-));
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-
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-
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+Dict::Add('EN US', 'English', 'English', array(
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+ 'Class:ResponseTicket' => 'ResponseTicket',
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+ 'Class:ResponseTicket+' => '',
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+ 'Class:ResponseTicket/Attribute:status' => 'Status',
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+ 'Class:ResponseTicket/Attribute:status+' => '',
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+ 'Class:ResponseTicket/Attribute:status/Value:new' => 'New',
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+ 'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened',
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+ 'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO',
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+ 'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
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+ 'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned',
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+ 'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
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+ 'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR',
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+ 'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
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+ 'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending',
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+ 'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
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+ 'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved',
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+ 'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
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+ 'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed',
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+ 'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
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+ 'Class:ResponseTicket/Attribute:caller_id' => 'Caller',
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+ 'Class:ResponseTicket/Attribute:caller_id+' => '',
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+ 'Class:ResponseTicket/Attribute:caller_email' => 'Email',
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+ 'Class:ResponseTicket/Attribute:caller_email+' => '',
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+ 'Class:ResponseTicket/Attribute:org_id' => 'Customer',
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+ 'Class:ResponseTicket/Attribute:org_id+' => '',
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+ 'Class:ResponseTicket/Attribute:org_name' => 'Customer',
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+ 'Class:ResponseTicket/Attribute:org_name+' => '',
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+ 'Class:ResponseTicket/Attribute:service_id' => 'Service',
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+ 'Class:ResponseTicket/Attribute:service_id+' => '',
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+ 'Class:ResponseTicket/Attribute:service_name' => 'Name',
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+ 'Class:ResponseTicket/Attribute:service_name+' => '',
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+ 'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element',
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+ 'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
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+ 'Class:ResponseTicket/Attribute:servicesubcategory_name' => 'Name',
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+ 'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
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+ 'Class:ResponseTicket/Attribute:product' => 'Product',
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+ 'Class:ResponseTicket/Attribute:product+' => '',
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+ 'Class:ResponseTicket/Attribute:impact' => 'Impact',
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+ 'Class:ResponseTicket/Attribute:impact+' => '',
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+ 'Class:ResponseTicket/Attribute:impact/Value:1' => 'A department',
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+ 'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
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+ 'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service',
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+ 'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
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+ 'Class:ResponseTicket/Attribute:impact/Value:3' => 'A person',
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+ 'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
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+ 'Class:ResponseTicket/Attribute:urgency' => 'Urgency',
|
|
|
+ 'Class:ResponseTicket/Attribute:urgency+' => '',
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|
+ 'Class:ResponseTicket/Attribute:urgency/Value:1' => 'High',
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|
|
+ 'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
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|
+ 'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium',
|
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|
+ 'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
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|
+ 'Class:ResponseTicket/Attribute:urgency/Value:3' => 'Low',
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|
+ 'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority' => 'Priority',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority+' => '',
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|
|
+ 'Class:ResponseTicket/Attribute:priority/Value:1' => 'High',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority/Value:3' => 'Low',
|
|
|
+ 'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup',
|
|
|
+ 'Class:ResponseTicket/Attribute:workgroup_id+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup',
|
|
|
+ 'Class:ResponseTicket/Attribute:workgroup_name+' => '',
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|
|
+ 'Class:ResponseTicket/Attribute:agent_id' => 'Agent',
|
|
|
+ 'Class:ResponseTicket/Attribute:agent_id+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:agent_name' => 'Agent',
|
|
|
+ 'Class:ResponseTicket/Attribute:agent_name+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:agent_email' => 'Agent email',
|
|
|
+ 'Class:ResponseTicket/Attribute:agent_email+' => '',
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|
|
+ 'Class:ResponseTicket/Attribute:related_problem_id' => 'Related Problem',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_problem_id+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_problem_ref' => 'Ref',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_change_id' => 'Related change',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_change_id+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change',
|
|
|
+ 'Class:ResponseTicket/Attribute:related_change_ref+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:close_date' => 'Closed',
|
|
|
+ 'Class:ResponseTicket/Attribute:close_date+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:last_update' => 'Last update',
|
|
|
+ 'Class:ResponseTicket/Attribute:last_update+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:assignment_date' => 'Assignment Date ',
|
|
|
+ 'Class:ResponseTicket/Attribute:assignment_date+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_date' => 'Resolution Date',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_date+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO Escalation deadline',
|
|
|
+ 'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR Escalation deadline',
|
|
|
+ 'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline',
|
|
|
+ 'Class:ResponseTicket/Attribute:closure_deadline+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant',
|
|
|
+ 'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:solution' => 'Solution',
|
|
|
+ 'Class:ResponseTicket/Attribute:solution+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => 'Very satisfied',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => 'Very satisfied',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => 'Fairly statisfied',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => 'Fairly statisfied',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => 'Rather Dissatified',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => 'Rather Dissatified',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => 'Very Dissatisfied',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => 'Very Dissatisfied',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_commment' => 'User comment',
|
|
|
+ 'Class:ResponseTicket/Attribute:user_commment+' => '',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_assign+' => '',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_timeout' => 'Escalation',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark as resolved',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_close' => 'Close',
|
|
|
+ 'Class:ResponseTicket/Stimulus:ev_close+' => '',
|
|
|
+));
|
|
|
+
|
|
|
+
|
|
|
|
|
|
|
|
|
?>
|