|
@@ -0,0 +1,129 @@
|
|
|
|
+<?xml version="1.0" encoding="UTF-8"?>
|
|
|
|
+<Set>
|
|
|
|
+<SLT alias="SLT" id="13">
|
|
|
|
+<name>Bronze-TTO prio1</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>1</ticket_priority>
|
|
|
|
+<value>2</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="15">
|
|
|
|
+<name>Bronze-TTO prio2</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>2</ticket_priority>
|
|
|
|
+<value>4</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="17">
|
|
|
|
+<name>Bronze-TTO prio3</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>3</ticket_priority>
|
|
|
|
+<value>8</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="14">
|
|
|
|
+<name>Bronze-TTR prio1</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>1</ticket_priority>
|
|
|
|
+<value>1</value>
|
|
|
|
+<value_unit>days</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="16">
|
|
|
|
+<name>Bronze-TTR prio2</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>2</ticket_priority>
|
|
|
|
+<value>2</value>
|
|
|
|
+<value_unit>days</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="18">
|
|
|
|
+<name>Bronze-TTR prio3</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>3</ticket_priority>
|
|
|
|
+<value>3</value>
|
|
|
|
+<value_unit>days</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="1">
|
|
|
|
+<name>Gold-TTO prio1</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>1</ticket_priority>
|
|
|
|
+<value>30</value>
|
|
|
|
+<value_unit>minutes</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="3">
|
|
|
|
+<name>Gold-TTO prio2</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>2</ticket_priority>
|
|
|
|
+<value>1</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="5">
|
|
|
|
+<name>Gold-TTO prio3</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>3</ticket_priority>
|
|
|
|
+<value>2</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="2">
|
|
|
|
+<name>Gold-TTR prio1</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>1</ticket_priority>
|
|
|
|
+<value>2</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="4">
|
|
|
|
+<name>Gold-TTR prio2</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>2</ticket_priority>
|
|
|
|
+<value>4</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="6">
|
|
|
|
+<name>Gold-TTR prio3</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>3</ticket_priority>
|
|
|
|
+<value>1</value>
|
|
|
|
+<value_unit>days</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="7">
|
|
|
|
+<name>Silver-TTO prio1</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>1</ticket_priority>
|
|
|
|
+<value>1</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="9">
|
|
|
|
+<name>Silver-TTO prio2</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>2</ticket_priority>
|
|
|
|
+<value>2</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="11">
|
|
|
|
+<name>Silver-TTO prio3</name>
|
|
|
|
+<metric>TTO</metric>
|
|
|
|
+<ticket_priority>3</ticket_priority>
|
|
|
|
+<value>4</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="8">
|
|
|
|
+<name>Silver-TTR prio1</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>1</ticket_priority>
|
|
|
|
+<value>4</value>
|
|
|
|
+<value_unit>hours</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="10">
|
|
|
|
+<name>Silver-TTR prio2</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>2</ticket_priority>
|
|
|
|
+<value>1</value>
|
|
|
|
+<value_unit>days</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+<SLT alias="SLT" id="12">
|
|
|
|
+<name>Silver-TTR prio3</name>
|
|
|
|
+<metric>TTR</metric>
|
|
|
|
+<ticket_priority>3</ticket_priority>
|
|
|
|
+<value>2</value>
|
|
|
|
+<value_unit>days</value_unit>
|
|
|
|
+</SLT>
|
|
|
|
+</Set>
|