update Case for request management menu

add transition to escalated ttr

git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@2520 a333f486-631f-4898-b8df-5754b55c2be0

datamodels/2.x/itop-request-mgmt-itil/datamodel.itop-request-mgmt-itil.xml

@@ -713,6 +713,11 @@
                 <actions/>
               </transition>
               <transition>
+                <stimulus>ev_timeout</stimulus>
+                <target>escalated_ttr</target>
+                <actions/>
+              </transition>
+              <transition>
                 <stimulus>ev_autoresolve</stimulus>
                 <target>resolved</target>
                 <actions>
@@ -804,7 +809,46 @@
                 <hidden/>
               </attribute>
             </flags>
-            <transitions/>
+            <transitions>
+              <transition>
+                <stimulus>ev_pending</stimulus>
+                <target>pending</target>
+                <actions>
+                  <action>
+                    <verb>SetLastPendingDate</verb>
+                  </action>
+                </actions>
+              </transition>
+              <transition>
+                <stimulus>ev_resolve</stimulus>
+                <target>resolved</target>
+                <actions>
+                  <action>
+                    <verb>SetResolveDate</verb>
+                  </action>
+                  <action>
+                    <verb>resolveChilds</verb>
+                  </action>
+                </actions>
+              </transition>
+              <transition>
+                <stimulus>ev_reassign</stimulus>
+                <target>assigned</target>
+                <actions/>
+              </transition>
+              <transition>
+                <stimulus>ev_autoresolve</stimulus>
+                <target>resolved</target>
+                <actions>
+                  <action>
+                    <verb>SetResolveDate</verb>
+                  </action>
+                  <action>
+                    <verb>resolveChilds</verb>
+                  </action>
+                </actions>
+              </transition>
+            </transitions>
           </state>
           <state id="waiting_for_approval">
             <flags>

datamodels/2.x/itop-request-mgmt-itil/en.dict.itop-request-mgmt-itil.php

@@ -33,10 +33,10 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Menu:UserRequest:Provider+' => 'Open request transfered to provider',
 	'Menu:UserRequest:Overview' => 'Overview',
 	'Menu:UserRequest:Overview+' => 'Overview',
-	'Menu:NewUserRequest' => 'New User Request',
-	'Menu:NewUserRequest+' => 'Create a new User Request ticket',
-	'Menu:SearchUserRequests' => 'Search for User Requests',
-	'Menu:SearchUserRequests+' => 'Search for User Request tickets',
+	'Menu:NewUserRequest' => 'New user request',
+	'Menu:NewUserRequest+' => 'Create a new user request ticket',
+	'Menu:SearchUserRequests' => 'Search for user requests',
+	'Menu:SearchUserRequests+' => 'Search for user request tickets',
 	'Menu:UserRequest:Shortcuts' => 'Shortcuts',
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
@@ -45,10 +45,8 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Menu:UserRequest:MySupportRequests+' => "My support calls",
 	'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
 	'Menu:UserRequest:EscalatedRequests+' => 'Hot Requests',
-	'Menu:UserRequest:OpenRequests' => 'All Open Requests',
-	'Menu:UserRequest:OpenRequests+' => 'All Open Requests',
-	'Menu:UserRequest:OpenProblems' => 'All Open Problems',
-	'Menu:UserRequest:OpenProblems+' => 'All Open Problems',
+	'Menu:UserRequest:OpenRequests' => 'All open requests',
+	'Menu:UserRequest:OpenRequests+' => 'All open requests',
 	'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
 	'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Last 14 days request per type',
 	'UI-RequestManagementOverview-Last-14-days' => 'Last 14 days number of requests',

datamodels/2.x/itop-request-mgmt-itil/fr.dict.itop-request-mgmt-itil.php

@@ -220,10 +220,6 @@ Dict::Add('FR FR', 'French', 'Français', array(
 Dict::Add('FR FR', 'French', 'Français', array(
 	'Menu:RequestManagement' => 'Gestion des demandes',
 	'Menu:RequestManagement+' => 'Gestion des demandes utilisateurs',
-	'Menu:RequestManagementProvider' => 'Gestion des demandes fournisseurs',
-	'Menu:RequestManagementProvider+' => 'Gestion des demandes fournisseurs',
-	'Menu:UserRequest:Provider' => 'Demandes transférées à un fournisseur',
-	'Menu:UserRequest:Provider+' => 'Demandes transférées à un fournisseur',
 	'Menu:UserRequest:Overview' => 'Vue d\'ensemble',
 	'Menu:UserRequest:Overview+' => 'Vue d\'ensemble des demandes utilisateurs',
 	'Menu:NewUserRequest' => 'Nouvelle demande utilisateur',
@@ -234,7 +230,7 @@ Dict::Add('FR FR', 'French', 'Français', array(
 	'Menu:UserRequest:Shortcuts+' => '',
 	'Menu:UserRequest:MyRequests' => 'Demandes utilisateurs qui me sont assignées',
 	'Menu:UserRequest:MyRequests+' => 'Demandes utilisateurs qui me sont assignées',
-	'Menu:UserRequest:MySupportRequests' => "Mes appels Support",
+	'Menu:UserRequest:MySupportRequests' => "Mes appels de support",
 	'Menu:UserRequest:MySupportRequests+' => "Les appels que j'ai passés",
 	'Menu:UserRequest:EscalatedRequests' => 'Demandes en escalade',
 	'Menu:UserRequest:EscalatedRequests+' => 'Demandes utilisateurs en escalade',