|
@@ -0,0 +1,24 @@
|
|
|
|
|
+<html>
|
|
|
|
|
+<head>
|
|
|
|
|
+<title>iTop Documentation</title>
|
|
|
|
|
+</head>
|
|
|
|
|
+<h1>Installation</h1>
|
|
|
|
|
+<h2><a name="ConfigMgmt">Configuration Management</a></h2>
|
|
|
|
|
+<p>This module is the basis of iTop: it allows you to manage the assets of your company (devices, software) and to relate them to each other in order
|
|
|
|
|
+to express their dependencies. In this module you'll also manage contacts (persons or teams), groups of CIs (Solutions) and define the Business Processes they may impact.</p>
|
|
|
|
|
+<h2><a name="ServiceMgmt">Service Management</a></h2>
|
|
|
|
|
+<p>In this moduel you define the services provided by your organization, the contracts with your customers and providers and define the available Service Levels for each of Service.</p>
|
|
|
|
|
+<h2><a name="RequestMgmt">Request Management / Helpdesk</a></h2>
|
|
|
|
|
+<p>This module manages User Request tickets, to track the end-user request. The service levels (i.e. response times) for the tickets are defined in the Service Management module.</p>
|
|
|
|
|
+<h2><a name="IncidentMgmt">Incident Management</a></h2>
|
|
|
|
|
+<p>This module manages Incident tickets, created in response to incidents occurring on the infrastructure. The service levels (i.e. response times) for the tickets are defined in the Service Management module.</p>
|
|
|
|
|
+<h2><a name="ChangeMgmt">Change Management</a></h2>
|
|
|
|
|
+<p>TBD</p>
|
|
|
|
|
+<h2><a name="ProblemMgmt">Problem Management</a></h2>
|
|
|
|
|
+<p>TBD</p>
|
|
|
|
|
+<h2><a name="KnowErrorsDB">Known Errors Database</a></h2>
|
|
|
|
|
+<p>TBD</p>
|
|
|
|
|
+
|
|
|
|
|
+<body>
|
|
|
|
|
+</body>
|
|
|
|
|
+</html>
|
dflaven