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git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@640 a333f486-631f-4898-b8df-5754b55c2be0

dflaven 15 年之前
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      doc/itop-documentation.htm

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+<html>
+<head>
+<title>iTop Documentation</title>
+</head>
+<h1>Installation</h1>
+<h2><a name="ConfigMgmt">Configuration Management</a></h2>
+<p>This module is the basis of iTop: it allows you to manage the assets of your company (devices, software) and to relate them to each other in order
+to express their dependencies. In this module you'll also manage contacts (persons or teams), groups of CIs (Solutions) and define the Business Processes they may impact.</p>
+<h2><a name="ServiceMgmt">Service Management</a></h2>
+<p>In this moduel you define the services provided by your organization, the contracts with your customers and providers and define the available Service Levels for each of Service.</p>
+<h2><a name="RequestMgmt">Request Management / Helpdesk</a></h2>
+<p>This module manages  User Request tickets, to track the end-user request. The service levels (i.e. response times) for the tickets are defined in the Service Management module.</p>
+<h2><a name="IncidentMgmt">Incident Management</a></h2>
+<p>This module manages  Incident tickets, created in response to incidents occurring on the infrastructure. The service levels (i.e. response times) for the tickets are defined in the Service Management module.</p>
+<h2><a name="ChangeMgmt">Change Management</a></h2>
+<p>TBD</p>
+<h2><a name="ProblemMgmt">Problem Management</a></h2>
+<p>TBD</p>
+<h2><a name="KnowErrorsDB">Known Errors Database</a></h2>
+<p>TBD</p>
+
+<body>
+</body>
+</html>