Removed related_change_id/related_problem_id from standard searches because it might slow down the load of search forms when many tickets are in the DB

git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@777 a333f486-631f-4898-b8df-5754b55c2be0

modules/itop-incident-mgmt-1.0.0/model.itop-incident-mgmt.php

@@ -46,7 +46,7 @@ class Incident extends ResponseTicket
 
 		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
-		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
 	}
 

modules/itop-problem-mgmt-1.0.0/model.itop-problem-mgmt.php

@@ -23,7 +23,7 @@
  * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
  */
 
-class Problem extends Ticket
+class Problem extends Ticket
 {
 	public static function Init()
 	{
@@ -44,174 +44,174 @@ class Problem extends Ticket
 		MetaModel::Init_InheritAttributes();
 //		MetaModel::Init_InheritLifecycle();
 
-                MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("allowed_values"=>null, "extkey_attcode"=>"org_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this->org_id'), "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT ServiceSubcategory WHERE service_id = :this->service_id'), "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("service_id"))));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"priority", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this->service_id AND cc.org_id = :this->org_id'), "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id","service_id"))));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
-               MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id'), "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeDateTime("close_date", array("allowed_values"=>null, "sql"=>"close_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeDateTime("resolution_date", array("allowed_values"=>null, "sql"=>"resolution_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
-                MetaModel::Init_AddAttribute(new AttributeLinkedSet("knownerrors_list", array("linked_class"=>"KnownError", "ext_key_to_me"=>"problem_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
-
-
+                MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalKey("org_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"org_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("org_name", array("allowed_values"=>null, "extkey_attcode"=>"org_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id =:this->org_id'), "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id"))));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT ServiceSubcategory WHERE service_id = :this->service_id'), "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("service_id"))));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"priority", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Team AS t JOIN CustomerContract AS cc ON cc.support_team_id=t.id JOIN lnkContractToSLA AS ln ON ln.contract_id=cc.id JOIN SLA AS sla ON ln.sla_id=sla.id WHERE sla.service_id = :this->service_id AND cc.org_id = :this->org_id'), "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("org_id","service_id"))));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+               MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>new ValueSetObjects('SELECT Person AS p JOIN lnkTeamToContact AS l ON l.contact_id=p.id JOIN Team AS t ON l.team_id=t.id WHERE t.id = :this->workgroup_id'), "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array("workgroup_id"))));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeDateTime("close_date", array("allowed_values"=>null, "sql"=>"close_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeDateTime("resolution_date", array("allowed_values"=>null, "sql"=>"resolution_date", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
+                MetaModel::Init_AddAttribute(new AttributeLinkedSet("knownerrors_list", array("linked_class"=>"KnownError", "ext_key_to_me"=>"problem_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
+
+
 		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'ticket_log', 'start_date','knownerrors_list', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'service_id', 'servicesubcategory_id','product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date', 'last_update', 'assignment_date'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date'));
-		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_change_id', 'close_date'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date'));
 		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority'));
 
-                // Lifecycle
-                MetaModel::Init_DefineState(
-                        "new",
-                        array(
-                                "attribute_inherit" => null,
-                                "attribute_list" => array(
-                                        'ref' => OPT_ATT_READONLY,
-                                        'ticket_log' => OPT_ATT_HIDDEN,
-                                        'related_change_id' => OPT_ATT_HIDDEN,
-                                        'description' => OPT_ATT_MUSTCHANGE,
-                                        'contact_list' => OPT_ATT_READONLY,
-                                        'start_date' => OPT_ATT_READONLY,
-                                        'last_update' => OPT_ATT_READONLY,
-                                        'assignment_date' => OPT_ATT_HIDDEN,
-                                        'resolution_date' => OPT_ATT_HIDDEN,
-                                        'close_date' => OPT_ATT_HIDDEN,
-                                        'org_id' => OPT_ATT_MUSTCHANGE,
-                                        'service_id' => OPT_ATT_MUSTCHANGE,
-                                        'servicesubcategory_id' => OPT_ATT_MUSTCHANGE,
-                                        'product' => OPT_ATT_MUSTPROMPT,
-                                        'impact' => OPT_ATT_MUSTCHANGE,
-                                        'urgency' => OPT_ATT_MUSTCHANGE,
-                                        'priority' => OPT_ATT_READONLY,
-                                        'workgroup_id' => OPT_ATT_MUSTCHANGE,
-                                        'agent_id' => OPT_ATT_HIDDEN,
-                                        'agent_email' => OPT_ATT_HIDDEN,
-                                ),
-                        )
-                );
-                MetaModel::Init_DefineState(
-                        "assigned",
-                        array(
-                                "attribute_inherit" => 'new',
-                                "attribute_list" => array(
-                                        'title' => OPT_ATT_READONLY,
-                                        'org_id' => OPT_ATT_READONLY,
-                                        'ticket_log' => OPT_ATT_NORMAL,
-                                        'description' => OPT_ATT_READONLY,
-                                        'agent_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
-                                        'agent_email' => OPT_ATT_READONLY,
-                                        'workgroup_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
-//                                      'related_change_id' => OPT_ATT_NORMAL,
-                                ),
-                        )
-                );
-               MetaModel::Init_DefineState(
-                        "resolved",
-                        array(
-                                "attribute_inherit" => 'assigned',
-                                "attribute_list" => array(
-                                        'service_id' => OPT_ATT_READONLY,
-                                        'servicesubcategory_id' => OPT_ATT_READONLY,
-                                        'product' => OPT_ATT_READONLY,
-                                        'impact' => OPT_ATT_READONLY,
-                                        'workgroup_id' => OPT_ATT_READONLY,
-                                        'agent_id' => OPT_ATT_READONLY,
-                                        'urgency' => OPT_ATT_READONLY,
-                                ),
-                        )
-                );
-                MetaModel::Init_DefineState(
-                        "closed",
-                        array(
-                                "attribute_inherit" => 'resolved',
-                                "attribute_list" => array(
-                                        'ticket_log' => OPT_ATT_READONLY,
-                                        'close_date' => OPT_ATT_READONLY,
-                                ),
-                        )
-                );
-
-                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
-                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
-                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
-                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
-
-                MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array('SetAssignedDate'), "user_restriction"=>null));
-                MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
-                MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array('SetResolveDate'), "user_restriction"=>null));
-
-                MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
-                MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null));
-        }
-
-        // Lifecycle actions
-        //
-        public function SetAssignedDate($sStimulusCode)
-        {
-                $this->Set('assignment_date', time());
-                return true;
-        }
-        public function SetResolveDate($sStimulusCode)
-        {
-                $this->Set('resolution_date', time());
-                return true;
-        }
-        public function SetClosureDate($sStimulusCode)
-        {
-                $this->Set('close_date', time());
-                return true;
-        }
-
-       /** Compute the priority of the ticket based on its impact and urgency
-         * @return integer The priority of the ticket 1(high) .. 3(low)
-         */
-        public function ComputePriority()
-        {
-                // priority[impact][urgency]
-                $aPriorities = array(
-                        // single person
-                        1 => array(
-                                        1 => 1,
-                                        2 => 1,
-                                        3 => 2,
-                        ),
-                        // a group
-                        2 => array(
-                                1 => 1,
-                                2 => 2,
-                                3 => 3,
-                        ),
-                        // a departement!
-                        3 => array(
-                                        1 => 2,
-                                        2 => 3,
-                                        3 => 3,
-                        ),
-                );
-                $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
-                return $iPriority;              
-        }
-
-
+                // Lifecycle
+                MetaModel::Init_DefineState(
+                        "new",
+                        array(
+                                "attribute_inherit" => null,
+                                "attribute_list" => array(
+                                        'ref' => OPT_ATT_READONLY,
+                                        'ticket_log' => OPT_ATT_HIDDEN,
+                                        'related_change_id' => OPT_ATT_HIDDEN,
+                                        'description' => OPT_ATT_MUSTCHANGE,
+                                        'contact_list' => OPT_ATT_READONLY,
+                                        'start_date' => OPT_ATT_READONLY,
+                                        'last_update' => OPT_ATT_READONLY,
+                                        'assignment_date' => OPT_ATT_HIDDEN,
+                                        'resolution_date' => OPT_ATT_HIDDEN,
+                                        'close_date' => OPT_ATT_HIDDEN,
+                                        'org_id' => OPT_ATT_MUSTCHANGE,
+                                        'service_id' => OPT_ATT_MUSTCHANGE,
+                                        'servicesubcategory_id' => OPT_ATT_MUSTCHANGE,
+                                        'product' => OPT_ATT_MUSTPROMPT,
+                                        'impact' => OPT_ATT_MUSTCHANGE,
+                                        'urgency' => OPT_ATT_MUSTCHANGE,
+                                        'priority' => OPT_ATT_READONLY,
+                                        'workgroup_id' => OPT_ATT_MUSTCHANGE,
+                                        'agent_id' => OPT_ATT_HIDDEN,
+                                        'agent_email' => OPT_ATT_HIDDEN,
+                                ),
+                        )
+                );
+                MetaModel::Init_DefineState(
+                        "assigned",
+                        array(
+                                "attribute_inherit" => 'new',
+                                "attribute_list" => array(
+                                        'title' => OPT_ATT_READONLY,
+                                        'org_id' => OPT_ATT_READONLY,
+                                        'ticket_log' => OPT_ATT_NORMAL,
+                                        'description' => OPT_ATT_READONLY,
+                                        'agent_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
+                                        'agent_email' => OPT_ATT_READONLY,
+                                        'workgroup_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
+//                                      'related_change_id' => OPT_ATT_NORMAL,
+                                ),
+                        )
+                );
+               MetaModel::Init_DefineState(
+                        "resolved",
+                        array(
+                                "attribute_inherit" => 'assigned',
+                                "attribute_list" => array(
+                                        'service_id' => OPT_ATT_READONLY,
+                                        'servicesubcategory_id' => OPT_ATT_READONLY,
+                                        'product' => OPT_ATT_READONLY,
+                                        'impact' => OPT_ATT_READONLY,
+                                        'workgroup_id' => OPT_ATT_READONLY,
+                                        'agent_id' => OPT_ATT_READONLY,
+                                        'urgency' => OPT_ATT_READONLY,
+                                ),
+                        )
+                );
+                MetaModel::Init_DefineState(
+                        "closed",
+                        array(
+                                "attribute_inherit" => 'resolved',
+                                "attribute_list" => array(
+                                        'ticket_log' => OPT_ATT_READONLY,
+                                        'close_date' => OPT_ATT_READONLY,
+                                ),
+                        )
+                );
+
+                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
+                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
+                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
+                MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
+
+                MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array('SetAssignedDate'), "user_restriction"=>null));
+                MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
+                MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array('SetResolveDate'), "user_restriction"=>null));
+
+                MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
+                MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array('SetClosureDate'), "user_restriction"=>null));
+        }
+
+        // Lifecycle actions
+        //
+        public function SetAssignedDate($sStimulusCode)
+        {
+                $this->Set('assignment_date', time());
+                return true;
+        }
+        public function SetResolveDate($sStimulusCode)
+        {
+                $this->Set('resolution_date', time());
+                return true;
+        }
+        public function SetClosureDate($sStimulusCode)
+        {
+                $this->Set('close_date', time());
+                return true;
+        }
+
+       /** Compute the priority of the ticket based on its impact and urgency
+         * @return integer The priority of the ticket 1(high) .. 3(low)
+         */
+        public function ComputePriority()
+        {
+                // priority[impact][urgency]
+                $aPriorities = array(
+                        // single person
+                        1 => array(
+                                        1 => 1,
+                                        2 => 1,
+                                        3 => 2,
+                        ),
+                        // a group
+                        2 => array(
+                                1 => 1,
+                                2 => 2,
+                                3 => 3,
+                        ),
+                        // a departement!
+                        3 => array(
+                                        1 => 2,
+                                        2 => 3,
+                                        3 => 3,
+                        ),
+                );
+                $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')];
+                return $iPriority;              
+        }
+
+
 	public function ComputeValues()
 	{
-                // Compute the priority of the ticket
-                $this->Set('priority', $this->ComputePriority());
-
+                // Compute the priority of the ticket
+                $this->Set('priority', $this->ComputePriority());
+
 		$iKey = $this->GetKey();
 		if ($iKey < 0)
 		{

modules/itop-request-mgmt-1.0.0/model.itop-request-mgmt.php

@@ -44,12 +44,12 @@ class UserRequest extends ResponseTicket
 		MetaModel::Init_InheritAttributes();
 		MetaModel::Init_InheritLifecycle();
 
-		MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("request_type", array("allowed_values"=>new ValueSetEnum('service request,issue,information'), "sql"=>"request_type", "default_value"=>"service request", "is_null_allowed"=>false, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributeString("freeze_reason", array("allowed_values"=>null, "sql"=>"freeze_reason", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
 
 		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'document_list', 'ci_list', 'contact_list','incident_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'));
 		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
-		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'request_type','start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'org_id', 'request_type','start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'org_id', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'));
 
 		MetaModel::Init_OverloadStateAttribute('frozen', 'freeze_reason', OPT_ATT_MANDATORY);

modules/itop-tickets-1.0.0/model.itop-tickets.php

@@ -214,7 +214,7 @@ abstract class ResponseTicket extends Ticket
 
 		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'org_id', 'ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'closure_deadline', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('advanced_search', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
-		MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+		MetaModel::Init_SetZListItems('standard_search', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'close_date', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
 		MetaModel::Init_SetZListItems('list', array('finalclass', 'ref', 'title', 'org_id', 'start_date', 'status', 'caller_id', 'service_id', 'priority', 'workgroup_id', 'agent_id', 'last_update'));
 
 		// Lifecycle
@@ -277,8 +277,8 @@ abstract class ResponseTicket extends Ticket
 					'workgroup_id' => OPT_ATT_MUSTPROMPT | OPT_ATT_MANDATORY,
 					'tto_escalation_deadline' => OPT_ATT_HIDDEN,
 					'ttr_escalation_deadline' => OPT_ATT_READONLY,
-					'related_problem_id' => OPT_ATT_MUSTPROMPT,
-//					'related_change_id' => OPT_ATT_MUSTPROMPT,
+					'related_problem_id' => OPT_ATT_MUSTPROMPT,
+//					'related_change_id' => OPT_ATT_MUSTPROMPT,
 				),
 			)
 		);