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@@ -0,0 +1,21 @@
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+<?xml version="1.0" encoding="UTF-8"?>
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+<Set>
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+<ActionEmail id="1">
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+<name>Simple eMail</name>
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+<description>Default eMail action, tailor it to fit your needs</description>
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+<from></from>
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+<reply_to></reply_to>
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+<to>SELECT bizContact AS C WHERE C.id = :this->caller_id</to>
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+<cc></cc>
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+<bcc></bcc>
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+<subject>New iTop ticket [$this->severity$]: $this->name$, $this->title$</subject>
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+<body><h1>A new iTop incident has been created: $this->name$</h1>
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+<p>Description: $this->title$</p>
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+<p>Initial situation: <pre>$this->initial_situation$</pre></p>
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+<p>Ticket Type: $this->type$</p>
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+<p>Ticket assigned to: $this->workgroup_name$</p>
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+<hr/>
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+<p>More information: $this->hyperlink()$</p></body>
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+<importance>normal</importance>
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+</ActionEmail>
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+</Set>
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dflaven