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@@ -23,11 +23,6 @@
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* @license http://www.opensource.org/licenses/gpl-3.0.html LGPL
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*/
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-
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-
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-
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-
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abstract class Ticket extends cmdbAbstractObject
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{
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@@ -39,7 +34,7 @@ abstract class Ticket extends cmdbAbstractObject
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"key_type" => "autoincrement",
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"name_attcode" => "ref",
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"state_attcode" => "",
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- "reconc_keys" => array("name"),
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+ "reconc_keys" => array("ref"),
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"db_table" => "ticket",
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"db_key_field" => "id",
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"db_finalclass_field" => "",
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@@ -157,19 +152,21 @@ class lnkTicketToCI extends cmdbAbstractObject
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MetaModel::Init_SetZListItems('list', array('ticket_id', 'ci_id', 'ci_status'));
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}
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}
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-class Incident extends Ticket
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+
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+
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+abstract class ResponseTicket extends Ticket
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{
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public static function Init()
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{
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$aParams = array
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(
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- "category" => "bizmodel,searchable,incidentmgmt",
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+ "category" => "bizmodel",
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"key_type" => "autoincrement",
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"name_attcode" => "ref",
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"state_attcode" => "status",
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- "reconc_keys" => array("name"),
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- "db_table" => "incident",
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+ "reconc_keys" => array("ref"),
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+ "db_table" => "ticket_response",
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"db_key_field" => "id",
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"db_finalclass_field" => "",
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"display_template" => "",
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@@ -448,214 +445,5 @@ class Incident extends Ticket
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}
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}
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}
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-class Change extends Ticket
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-{
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-
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- public static function Init()
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- {
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- $aParams = array
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- (
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- "category" => "bizmodel,searchable,changemgmt",
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- "key_type" => "autoincrement",
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- "name_attcode" => "ref",
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- "state_attcode" => "",
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- "reconc_keys" => array("name"),
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- "db_table" => "change",
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- "db_key_field" => "id",
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- "db_finalclass_field" => "",
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- "display_template" => "",
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- );
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- MetaModel::Init_Params($aParams);
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- MetaModel::Init_InheritAttributes();
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-
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- MetaModel::Init_AddAttribute(new AttributeString("reason", array("allowed_values"=>null, "sql"=>"reason", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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- MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('Approved,Assigned,Closed,Implemented,Monitored,New,NotApproved,PlannedScheduled,Rejected,Validated'), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>true, "depends_on"=>array())));
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- MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
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- MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
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- MetaModel::Init_AddAttribute(new AttributeDate("start", array("allowed_values"=>null, "sql"=>"start", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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- MetaModel::Init_AddAttribute(new AttributeDate("end", array("allowed_values"=>null, "sql"=>"end", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
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- MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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-
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- MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
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- MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
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- MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
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- MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
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-
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- MetaModel::Init_DefineState(
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- "new",
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- array(
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- "attribute_inherit"=>null,
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- "attribute_list"=>array(
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- 'xxx' => OPT_ATT_READONLY,
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- 'xxx' => OPT_ATT_HIDDEN,
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- 'xxx' => OPT_ATT_MUSTCHANGE,
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- 'xxx' => OPT_ATT_MUSTPROMPT,
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- 'xxx' => OPT_ATT_MANDATORY,
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- ),
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- )
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- );
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- }
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-}
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-class UserRequest extends Ticket
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-{
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-
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- public static function Init()
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- {
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- $aParams = array
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- (
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- "category" => "bizmodel,searchable,callmgmt",
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- "key_type" => "autoincrement",
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- "name_attcode" => "ref",
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- "state_attcode" => "",
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- "reconc_keys" => array("name"),
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- "db_table" => "userrequest",
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- "db_key_field" => "id",
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- "db_finalclass_field" => "",
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- "display_template" => "",
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- );
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- MetaModel::Init_Params($aParams);
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- MetaModel::Init_InheritAttributes();
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-
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- MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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-
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- MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
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- MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- }
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-}
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-class Problem extends Ticket
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-{
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-
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- public static function Init()
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- {
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- $aParams = array
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- (
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- "category" => "bizmodel,searchable,problemmgmt",
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- "key_type" => "autoincrement",
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- "name_attcode" => "ref",
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- "state_attcode" => "",
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- "reconc_keys" => array("name"),
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- "db_table" => "problem",
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- "db_key_field" => "id",
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- "db_finalclass_field" => "",
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- "display_template" => "",
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- );
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- MetaModel::Init_Params($aParams);
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- MetaModel::Init_InheritAttributes();
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-
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- MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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-
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- MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
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- MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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-
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- MetaModel::Init_DefineState(
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- "new",
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- array(
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- "attribute_inherit"=>null,
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- "attribute_list"=>array(
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- 'xxx' => OPT_ATT_READONLY,
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- 'xxx' => OPT_ATT_HIDDEN,
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- 'xxx' => OPT_ATT_MUSTCHANGE,
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- 'xxx' => OPT_ATT_MUSTPROMPT,
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- 'xxx' => OPT_ATT_MANDATORY,
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- ),
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- )
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- );
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- }
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-}
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-class KnownError extends Ticket
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-{
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-
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- public static function Init()
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- {
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- $aParams = array
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- (
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- "category" => "bizmodel,searchable,knownerrormgmt",
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- "key_type" => "autoincrement",
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- "name_attcode" => "ref",
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- "state_attcode" => "",
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- "reconc_keys" => array("name"),
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- "db_table" => "knownerror",
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- "db_key_field" => "id",
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- "db_finalclass_field" => "",
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- "display_template" => "",
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- );
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- MetaModel::Init_Params($aParams);
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- MetaModel::Init_InheritAttributes();
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-
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- MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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-
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- MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
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- MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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-
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- MetaModel::Init_DefineState(
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- "new",
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- array(
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- "attribute_inherit"=>null,
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- "attribute_list"=>array(
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- 'xxx' => OPT_ATT_READONLY,
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- 'xxx' => OPT_ATT_HIDDEN,
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- 'xxx' => OPT_ATT_MUSTCHANGE,
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- 'xxx' => OPT_ATT_MUSTPROMPT,
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- 'xxx' => OPT_ATT_MANDATORY,
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- ),
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- )
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- );
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- }
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-}
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-class lnkKnownErrorToProblem extends Ticket
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-{
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-
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- public static function Init()
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- {
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- $aParams = array
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- (
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- "category" => "bizmodel,searchable,knownerrormgmt",
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- "key_type" => "autoincrement",
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- "name_attcode" => "ref",
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- "state_attcode" => "",
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- "reconc_keys" => array("name"),
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- "db_table" => "lnkknownerrortoproblem",
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- "db_key_field" => "id",
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- "db_finalclass_field" => "",
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- "display_template" => "",
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- );
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- MetaModel::Init_Params($aParams);
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- MetaModel::Init_InheritAttributes();
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-
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- MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
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-
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- MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
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- MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
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- }
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-}
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-
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-
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-
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-
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-//////////////////////////////////////////////////////////////////////////////
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-// Menu:
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-// +----------------------------------------+
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-// | My Module |
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-// +----------------------------------------+
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-// + All items
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-// + ...
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-// + ...
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-////////////////////////////////////////////////////////////////////////////////////
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-// Create the top-level group. fRank = 1, means it will be inserted after the group '0', which is usually 'Welcome'
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-$oMyMenuGroup = new MenuGroup('IncidentManagement', 1 /* fRank */);
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-
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-// By default, one entry per class
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-new OQLMenuNode('Incidents', 'SELECT Incident', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
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-new OQLMenuNode('OpenedIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
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-new OQLMenuNode('ClosedIncidents', 'SELECT Incident WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
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-//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */);
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?>
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