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@@ -33,22 +33,20 @@ Dict::Add('EN US', 'English', 'English', array(
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'Menu:UserRequest:Provider+' => 'Open requests transfered to provider',
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'Menu:UserRequest:Provider+' => 'Open requests transfered to provider',
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'Menu:UserRequest:Overview' => 'Overview',
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'Menu:UserRequest:Overview' => 'Overview',
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'Menu:UserRequest:Overview+' => 'Overview',
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'Menu:UserRequest:Overview+' => 'Overview',
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- 'Menu:NewUserRequest' => 'New User Request',
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- 'Menu:NewUserRequest+' => 'Create a new User Request ticket',
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- 'Menu:SearchUserRequests' => 'Search for User Requests',
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- 'Menu:SearchUserRequests+' => 'Search for User Request tickets',
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+ 'Menu:NewUserRequest' => 'New user request',
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+ 'Menu:NewUserRequest+' => 'Create a new user request ticket',
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+ 'Menu:SearchUserRequests' => 'Search for user requests',
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+ 'Menu:SearchUserRequests+' => 'Search for user request tickets',
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'Menu:UserRequest:Shortcuts' => 'Shortcuts',
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'Menu:UserRequest:Shortcuts' => 'Shortcuts',
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'Menu:UserRequest:Shortcuts+' => '',
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'Menu:UserRequest:Shortcuts+' => '',
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'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
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'Menu:UserRequest:MyRequests' => 'Requests assigned to me',
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'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
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'Menu:UserRequest:MyRequests+' => 'Requests assigned to me (as Agent)',
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'Menu:UserRequest:MySupportRequests' => "My support calls",
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'Menu:UserRequest:MySupportRequests' => "My support calls",
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'Menu:UserRequest:MySupportRequests+' => "My support calls",
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'Menu:UserRequest:MySupportRequests+' => "My support calls",
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- 'Menu:UserRequest:EscalatedRequests' => 'Hot Requests',
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- 'Menu:UserRequest:EscalatedRequests+' => 'Hot Requests',
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- 'Menu:UserRequest:OpenRequests' => 'All Open Requests',
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- 'Menu:UserRequest:OpenRequests+' => 'All Open Requests',
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- 'Menu:UserRequest:OpenProblems' => 'All Open Problems',
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- 'Menu:UserRequest:OpenProblems+' => 'All Open Problems',
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+ 'Menu:UserRequest:EscalatedRequests' => 'Hot requests',
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+ 'Menu:UserRequest:EscalatedRequests+' => 'Hot requests',
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+ 'Menu:UserRequest:OpenRequests' => 'All open requests',
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+ 'Menu:UserRequest:OpenRequests+' => 'All open requests',
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'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
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'UI:WelcomeMenu:MyAssignedCalls' => 'Requests assigned to me',
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'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
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'UI-RequestManagementOverview-RequestByType-last-14-days' => 'Requests of the last 14 days (per type)',
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'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
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'UI-RequestManagementOverview-Last-14-days' => 'Requests of the last 14 days (per day)',
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