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@@ -89,30 +89,34 @@ The same page shows a report of ongoing requests.
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SLA Management
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--------------
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SLAs can be defined in the service management module.
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-When a SLA is not met (and just before it gest too late), the corresponding
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-ticket is higlighted in the dashboard.
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-When the deadline is reached, tickets automatically switch to an "escalation"
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+An escalation deadline is automatically computed upon ticket creation.
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+In the tickets dashboard, tickets close to reach the deadline are highlighted.
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+When the deadline is reached, the ticket automatically switches to an "escalation"
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state. An acknowledgement is required before returning to normal operations on
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that ticket.
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Modular setup
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-------------
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It is now possible to select ITIL modules you would like to use.
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+For instance, you might want to install only the configuration management
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+along with incident management.
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Major changes
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-------------
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-- A brand new data model has been designed to make iTop ITIL compliant.
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-- Graphical views have been developed to represent releation between CIS. Two views are available today: "impact"
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- in order to view what CIs are impacted by a given one, and "depends on" to view what CIs impact a given one.
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-- Relations for computing impacts can be customized.
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-- Those relations are used as well to compute impacted CIs and contacts to notify when an incident occurs.
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-- UI look and feel has been reviewed to make the application more professional.
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+- A brand new data model has been designed to make iTop more compliant to ITIL.
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+- Graphical views have been developed to represent the relations between CIS.
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+ Two views are available today.
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+ * "impact" defines the CIs that are impacted by a given CI.
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+ * "depends on" defines the CIs that are a threat to a given CI.
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+ When creating an incident ticket, the impacted CIs and contacts to notify are
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+ automatically computed, and attached to the ticket.
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+- The UI has been reviewed to make the application more professional.
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- The CSV import tool has been improved to make it easier to use.
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-- A Web service has been developed to allow tickets to be created automatically from emails. This feature simplifies
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- ticket creation for end-users.
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+- A Web service has been developed to allow tickets to be created automatically
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+ from emails. This feature simplifies ticket creation for end-users.
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- User management: Finalized the UI to create new users and manage their profiles
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-- Authentication: added the possibility to rely on an LDAP authentication, or
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+- Authentication: Added the possibility to rely on an LDAP authentication, or
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and external authentication (e.g. Web Server single sign-on, relying on a .htaccess file)
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@@ -141,16 +145,16 @@ Bugs fixed
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----------
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The complete list can be reviewed on http://sourceforge.net/apps/trac/itop/report/1
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-#182 Setup fails with mysql error 1046 or 1146
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-#144 Could not create a workgroup
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-#97 Issue when removing an organization
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-#105 Issue in exporting a given class of object
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-#106 Importing data using import CSV
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-#116 When modifying a user, the link with the profile(s) is lost.
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-#98 Computation of free IPs in a subnet is wrong
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-#126 'magic_quotes_gpc' test issue during setup
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-#128 Issue when using AttributeBlob not mandatory
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-#136 Context menus
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+#182 Setup fails with mysql error 1046 or 1146
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+#144 Could not create a workgroup
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+#97 Issue when removing an organization
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+#105 Issue in exporting a given class of object
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+#106 Importing data using import CSV
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+#116 When modifying a user, the link with the profile(s) is lost.
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+#98 Computation of free IPs in a subnet is wrong
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+#126 'magic_quotes_gpc' test issue during setup
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+#128 Issue when using AttributeBlob not mandatory
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+#136 Context menus
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#102 Allow users to change their password.
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#210 Error message when trying to uploading a big file
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#139 mysSQL error: "truncated column", or truncated string
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romainq