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@@ -48,6 +48,7 @@ define('DEFAULT_URGENCY', '2');
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define('DEFAULT_SERVICE_ID', 2);
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define('DEFAULT_SUBSERVICE_ID', 12);
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define('DEFAULT_PRODUCT', 'Request via eMail');
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+define('DEFAULT_WORKGROUP_ID', 5);
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require_once('../application/application.inc.php');
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require_once('../application/startup.inc.php');
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@@ -93,7 +94,8 @@ function CreateTicket($sSenderEmail, $sSubject, $sBody)
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$oTicket->Set('product', DEFAULT_PRODUCT);
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$oTicket->Set('service_id', DEFAULT_SERVICE_ID); // Can be replaced by a search for a valid service for this 'org_id'
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$oTicket->Set('servicesubcategory_id', DEFAULT_SUBSERVICE_ID); // Same as above...
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-
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+ $oTicket->Set('workgroup_id', DEFAULT_WORKGROUP_ID); // Same as above...
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+
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// Record the change information about the object
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$oMyChange = MetaModel::NewObject("CMDBChange");
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$oMyChange->Set("date", time());
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@@ -181,6 +183,10 @@ for($index = 1; $index <= $iNbMessages; $index++)
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}
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}
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+ // Bug: depending on the email, the email address could be found in :
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+ // email => 'john.foo@combodo.com'
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+ // name => 'john foo <john.foo@combodo.com>
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+
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$oTicket = CreateTicket($aSender['email'], $sSubject, $sTextBody);
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if ($oTicket != null)
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{
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romainq