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@@ -38,7 +38,7 @@ padding:0;
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<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;"><itopstring>Request Management</itopstring></p>
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<itopblock BlockClass="DisplayBlock" type="actions" asynchronous="false" encoding="text/oql">SELECT UserRequest</itopblock>
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<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:14px;"><itopstring>UI:WelcomeMenu:MyCalls</itopstring></p>
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-<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql" parameters="menu:0">SELECT UserRequest AS i WHERE i.caller_id = :current_contact_id</itopblock>
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+<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql" parameters="menu:0">SELECT UserRequest AS i WHERE i.caller_id = :current_contact_id AND status NOT IN ("closed", "resolved")</itopblock>
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</itopcheck>
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</td>
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<td class="dashboard2">
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@@ -47,7 +47,7 @@ padding:0;
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<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;"><itopstring>Incident Management</itopstring></p>
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<itopblock BlockClass="DisplayBlock" type="actions" asynchronous="false" encoding="text/oql">SELECT Incident</itopblock>
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<p style="text-align:left; font-family:Verdana, Arial, sans-serif; font-size:14px;"><itopstring>UI:WelcomeMenu:MyIncidents</itopstring></p>
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-<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql" parameters="menu:0">SELECT Incident AS i WHERE i.agent_id = :current_contact_id</itopblock>
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+<itopblock BlockClass="DisplayBlock" type="list" asynchronous="false" encoding="text/oql" parameters="menu:0">SELECT Incident AS i WHERE i.agent_id = :current_contact_id AND status NOT IN ("closed", "resolved")</itopblock>
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</itopcheck>
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</td>
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</tr>
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