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@@ -1332,132 +1332,15 @@
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</transition>
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</transitions>
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</state>
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- <state id="validated">
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+ <state id="assigned">
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<flags>
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<attribute id="ref">
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<read_only/>
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</attribute>
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- <attribute id="agent_id">
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- <hidden/>
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- </attribute>
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- <attribute id="title">
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- <mandatory/>
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- </attribute>
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- <attribute id="description">
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- <read_only/>
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- </attribute>
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- <attribute id="start_date">
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- <hidden/>
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- </attribute>
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- <attribute id="end_date">
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- <hidden/>
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- </attribute>
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- <attribute id="last_update">
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- <read_only/>
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- </attribute>
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- <attribute id="close_date">
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- <hidden/>
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- </attribute>
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- <attribute id="reason">
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- <read_only/>
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- </attribute>
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- <attribute id="requestor_id">
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- <read_only/>
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- </attribute>
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- <attribute id="creation_date">
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- <read_only/>
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- </attribute>
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- <attribute id="impact">
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- <hidden/>
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- </attribute>
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<attribute id="team_id">
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- <mandatory/>
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- <must_prompt/>
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- </attribute>
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- <attribute id="supervisor_group_id">
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- <mandatory/>
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- <must_prompt/>
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- </attribute>
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- <attribute id="supervisor_id">
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- <hidden/>
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- </attribute>
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- <attribute id="manager_group_id">
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- <mandatory/>
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<must_prompt/>
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- </attribute>
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- <attribute id="manager_id">
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- <hidden/>
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- </attribute>
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- <attribute id="outage">
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- <hidden/>
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- </attribute>
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- <attribute id="fallback">
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- <hidden/>
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- </attribute>
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- </flags>
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- <transitions/>
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- </state>
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- <state id="rejected">
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- <flags>
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- <attribute id="ref">
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- <read_only/>
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- </attribute>
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- <attribute id="agent_id">
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- <hidden/>
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- </attribute>
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- <attribute id="title">
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- <mandatory/>
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- </attribute>
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- <attribute id="start_date">
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- <hidden/>
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- </attribute>
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- <attribute id="end_date">
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- <hidden/>
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- </attribute>
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- <attribute id="last_update">
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- <read_only/>
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- </attribute>
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- <attribute id="close_date">
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- <hidden/>
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- </attribute>
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- <attribute id="reason">
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- <mandatory/>
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- </attribute>
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- <attribute id="requestor_id">
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<mandatory/>
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</attribute>
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- <attribute id="creation_date">
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- <read_only/>
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- </attribute>
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- <attribute id="impact">
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- <hidden/>
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- </attribute>
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- <attribute id="supervisor_group_id">
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- <hidden/>
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- </attribute>
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- <attribute id="supervisor_id">
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- <hidden/>
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- </attribute>
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- <attribute id="manager_group_id">
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- <hidden/>
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- </attribute>
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- <attribute id="manager_id">
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- <hidden/>
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- </attribute>
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- <attribute id="outage">
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- <hidden/>
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- </attribute>
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- <attribute id="fallback">
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- <hidden/>
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- </attribute>
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- </flags>
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- <transitions/>
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- </state>
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- <state id="assigned">
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- <flags>
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- <attribute id="ref">
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- <read_only/>
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- </attribute>
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<attribute id="agent_id">
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<must_prompt/>
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<mandatory/>
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@@ -1529,6 +1412,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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@@ -1602,6 +1488,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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@@ -1664,6 +1553,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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@@ -1726,6 +1618,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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@@ -1803,6 +1698,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <read_only/>
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+ </attribute>
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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@@ -1884,6 +1782,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <read_only/>
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+ </attribute>
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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@@ -4418,145 +4319,16 @@
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</transition>
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</transitions>
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</state>
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- <state id="validated">
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|
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+ <state id="assigned">
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|
|
<flags>
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|
|
<attribute id="ref">
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|
|
<read_only/>
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|
|
</attribute>
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|
|
<attribute id="agent_id">
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|
|
- <hidden/>
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|
|
- </attribute>
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|
|
- <attribute id="title">
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|
|
- <mandatory/>
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|
|
- </attribute>
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|
|
- <attribute id="description">
|
|
|
- <read_only/>
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|
|
- </attribute>
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|
|
- <attribute id="start_date">
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|
|
- <hidden/>
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|
|
- </attribute>
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|
|
- <attribute id="end_date">
|
|
|
- <hidden/>
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|
|
- </attribute>
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|
|
- <attribute id="last_update">
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|
|
- <read_only/>
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|
|
- </attribute>
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|
|
- <attribute id="close_date">
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|
|
- <hidden/>
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|
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- </attribute>
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|
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- <attribute id="reason">
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|
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- <read_only/>
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- </attribute>
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- <attribute id="requestor_id">
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|
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- <read_only/>
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|
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- </attribute>
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|
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- <attribute id="creation_date">
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|
|
- <read_only/>
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|
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- </attribute>
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|
|
- <attribute id="impact">
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|
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- <hidden/>
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|
|
- </attribute>
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|
|
- <attribute id="team_id">
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|
|
- <mandatory/>
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|
|
- <must_prompt/>
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|
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- </attribute>
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|
|
- <attribute id="supervisor_group_id">
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|
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- <mandatory/>
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|
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- <must_prompt/>
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|
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- </attribute>
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|
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- <attribute id="supervisor_id">
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- <hidden/>
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- </attribute>
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- <attribute id="manager_group_id">
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- <mandatory/>
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<must_prompt/>
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- </attribute>
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- <attribute id="manager_id">
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- <hidden/>
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- </attribute>
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- <attribute id="outage">
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- <hidden/>
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- </attribute>
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- <attribute id="fallback">
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- <hidden/>
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- </attribute>
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- <attribute id="approval_date">
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- <hidden/>
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- </attribute>
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- <attribute id="approval_comment">
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- <hidden/>
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- </attribute>
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- </flags>
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- <transitions/>
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- </state>
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- <state id="rejected">
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- <flags>
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- <attribute id="ref">
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- <read_only/>
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- </attribute>
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- <attribute id="agent_id">
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- <hidden/>
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- </attribute>
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- <attribute id="title">
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<mandatory/>
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</attribute>
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- <attribute id="start_date">
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- <hidden/>
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- </attribute>
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- <attribute id="end_date">
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- <hidden/>
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- </attribute>
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- <attribute id="last_update">
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- <read_only/>
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- </attribute>
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- <attribute id="close_date">
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- <hidden/>
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- </attribute>
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- <attribute id="reason">
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- <mandatory/>
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- </attribute>
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- <attribute id="requestor_id">
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- <mandatory/>
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- </attribute>
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- <attribute id="creation_date">
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- <read_only/>
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- </attribute>
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- <attribute id="impact">
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- <hidden/>
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- </attribute>
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- <attribute id="supervisor_group_id">
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- <hidden/>
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- </attribute>
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- <attribute id="supervisor_id">
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- <hidden/>
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- </attribute>
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- <attribute id="manager_group_id">
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- <hidden/>
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- </attribute>
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- <attribute id="manager_id">
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- <hidden/>
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- </attribute>
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- <attribute id="outage">
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- <hidden/>
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- </attribute>
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- <attribute id="fallback">
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- <hidden/>
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- </attribute>
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- <attribute id="approval_date">
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- <hidden/>
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- </attribute>
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- <attribute id="approval_comment">
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- <hidden/>
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- </attribute>
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- </flags>
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- <transitions/>
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- </state>
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- <state id="assigned">
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- <flags>
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- <attribute id="ref">
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- <read_only/>
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- </attribute>
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- <attribute id="agent_id">
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+ <attribute id="team_id">
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<must_prompt/>
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<mandatory/>
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</attribute>
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@@ -4636,6 +4408,9 @@
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="title">
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<mandatory/>
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</attribute>
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@@ -4720,6 +4495,9 @@
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="title">
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<mandatory/>
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</attribute>
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@@ -4794,6 +4572,9 @@
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="title">
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<mandatory/>
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</attribute>
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@@ -4868,6 +4649,9 @@
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<attribute id="agent_id">
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<mandatory/>
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</attribute>
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+ <attribute id="team_id">
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+ <mandatory/>
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+ </attribute>
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<attribute id="title">
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<read_only/>
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</attribute>
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@@ -4948,6 +4732,9 @@
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<attribute id="org_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <read_only/>
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+ </attribute>
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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@@ -5038,6 +4825,9 @@
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<attribute id="agent_id">
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<read_only/>
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</attribute>
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+ <attribute id="team_id">
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+ <read_only/>
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+ </attribute>
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<attribute id="caller_id">
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<read_only/>
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</attribute>
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