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@@ -1,132 +1,132 @@
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-<?xml version="1.0" encoding="UTF-8"?>
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-<Set>
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-<bizIncidentTicket id="1">
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-<name>I-000001</name>
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-<title>PC issue</title>
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-<type>Desktop</type>
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-<customer_id>3</customer_id>
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-<ticket_status>WorkInProgress</ticket_status>
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-<initial_situation>there is an issue with my PC</initial_situation>
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-<current_situation></current_situation>
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-<start_date>2009-02-10 21:30:55</start_date>
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-<last_update></last_update>
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-<next_update></next_update>
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-<end_date></end_date>
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-<caller_id>21</caller_id>
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-<impact>not able to start IE</impact>
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-<workgroup_id>19</workgroup_id>
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-<agent_id>7</agent_id>
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+<?xml version="1.0" encoding="UTF-8"?>
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+<Set>
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+<bizIncidentTicket id="1">
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+<name>I-000001</name>
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+<title>PC issue</title>
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+<type>Desktop</type>
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+<org_id>3</org_id>
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+<ticket_status>WorkInProgress</ticket_status>
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+<initial_situation>there is an issue with my PC</initial_situation>
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+<current_situation></current_situation>
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+<start_date>2009-02-10 21:30:55</start_date>
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+<last_update></last_update>
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+<next_update></next_update>
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+<end_date></end_date>
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+<caller_id>21</caller_id>
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+<impact>not able to start IE</impact>
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+<workgroup_id>19</workgroup_id>
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+<agent_id>7</agent_id>
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<action_log>We are about to connect to your PC via Netmeeting and troubleshoot what's up.
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<action_log>We are about to connect to your PC via Netmeeting and troubleshoot what's up.
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-Then we will try to contact Microsoft to understand if it is a known issue</action_log>
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-<severity>critical</severity>
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-<assignment_count>1</assignment_count>
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-<resolution></resolution>
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-</bizIncidentTicket>
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-<bizIncidentTicket id="2">
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-<name>I-000002</name>
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-<title>Network issue</title>
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-<type>Network</type>
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-<customer_id>3</customer_id>
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-<ticket_status>Assigned</ticket_status>
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-<initial_situation>No more access to the network</initial_situation>
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-<current_situation>Network connectivity lost</current_situation>
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-<start_date>2009-02-19 19:07:25</start_date>
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-<last_update>0000-00-00 00:00:00</last_update>
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-<next_update>0000-00-00 00:00:00</next_update>
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-<end_date>0000-00-00 00:00:00</end_date>
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-<caller_id>7</caller_id>
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-<impact>high</impact>
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-<workgroup_id>24</workgroup_id>
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-<agent_id>21</agent_id>
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-<action_log>need to investigate the network</action_log>
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-<severity>low</severity>
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-<assignment_count>2</assignment_count>
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-<resolution></resolution>
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-</bizIncidentTicket>
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-<bizIncidentTicket id="3">
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-<name>I-000003</name>
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-<title>Disk Failure on Server01</title>
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-<type>Server</type>
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-<customer_id>3</customer_id>
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-<ticket_status>WorkInProgress</ticket_status>
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-<initial_situation>Partition /var is no more accessible.
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-It seems that hard disk is broken</initial_situation>
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-<current_situation>Filesystem is full</current_situation>
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-<start_date>2009-03-21 08:27:46</start_date>
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-<last_update>2009-02-10 22:25:00</last_update>
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-<next_update>2009-02-10 00:25:00</next_update>
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-<end_date>0000-00-00 00:00:00</end_date>
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-<caller_id>20</caller_id>
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-<impact>Really important for the business</impact>
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-<workgroup_id>19</workgroup_id>
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-<agent_id>7</agent_id>
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-<action_log>There are lot of logs file to be trimed</action_log>
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-<severity>medium</severity>
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-<assignment_count>2</assignment_count>
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-<resolution></resolution>
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-</bizIncidentTicket>
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-<bizIncidentTicket id="4">
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-<name>I-000004</name>
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-<title>Oracle Database down on domino</title>
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-<type>Server</type>
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-<customer_id>3</customer_id>
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-<ticket_status>New</ticket_status>
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-<initial_situation>Database Oracle is no more accessible on Server01</initial_situation>
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-<current_situation>Customer cannot access Order web site.</current_situation>
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-<start_date>2009-03-17 09:31:09</start_date>
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-<last_update>0000-00-00 00:00:00</last_update>
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-<next_update>0000-00-00 00:00:00</next_update>
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-<end_date>0000-00-00 00:00:00</end_date>
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-<caller_id>7</caller_id>
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-<impact>Very critical</impact>
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-<workgroup_id>19</workgroup_id>
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-<agent_id>0</agent_id>
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-<action_log></action_log>
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-<severity>low</severity>
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-<assignment_count>0</assignment_count>
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-<resolution></resolution>
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-</bizIncidentTicket>
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-<bizIncidentTicket id="5">
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-<name>I-000005</name>
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-<title>Issue with my pc</title>
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-<type>Desktop</type>
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-<customer_id>3</customer_id>
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-<ticket_status>Assigned</ticket_status>
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-<initial_situation>My PC is locked</initial_situation>
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-<current_situation>We have to analyze</current_situation>
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-<start_date>2009-03-01 23:22:38</start_date>
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-<last_update>0000-00-00 00:00:00</last_update>
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-<next_update>0000-00-00 00:00:00</next_update>
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-<end_date>0000-00-00 00:00:00</end_date>
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-<caller_id>7</caller_id>
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-<impact></impact>
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-<workgroup_id>19</workgroup_id>
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-<agent_id>20</agent_id>
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-<action_log></action_log>
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-<severity>medium</severity>
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-<assignment_count>1</assignment_count>
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-<resolution></resolution>
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-</bizIncidentTicket>
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-<bizIncidentTicket id="6">
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-<name>I-000006</name>
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-<title>Demo</title>
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-<type>Server</type>
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-<customer_id>3</customer_id>
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-<ticket_status>New</ticket_status>
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-<initial_situation>gdfgl</initial_situation>
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-<current_situation></current_situation>
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-<start_date>2009-03-18 22:00:00</start_date>
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-<last_update>0000-00-00 00:00:00</last_update>
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-<next_update>0000-00-00 00:00:00</next_update>
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-<end_date>0000-00-00 00:00:00</end_date>
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-<caller_id>20</caller_id>
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-<impact>personne ne peut acceder au site de paris</impact>
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-<workgroup_id>19</workgroup_id>
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-<agent_id>0</agent_id>
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-<action_log></action_log>
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-<severity>low</severity>
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-<assignment_count>0</assignment_count>
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-<resolution></resolution>
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-</bizIncidentTicket>
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-</Set>
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+Then we will try to contact Microsoft to understand if it is a known issue</action_log>
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+<severity>critical</severity>
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+<assignment_count>1</assignment_count>
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+<resolution></resolution>
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+</bizIncidentTicket>
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+<bizIncidentTicket id="2">
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+<name>I-000002</name>
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+<title>Network issue</title>
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+<type>Network</type>
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+<org_id>3</org_id>
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+<ticket_status>Assigned</ticket_status>
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+<initial_situation>No more access to the network</initial_situation>
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+<current_situation>Network connectivity lost</current_situation>
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+<start_date>2009-02-19 19:07:25</start_date>
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+<last_update>0000-00-00 00:00:00</last_update>
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+<next_update>0000-00-00 00:00:00</next_update>
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+<end_date>0000-00-00 00:00:00</end_date>
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+<caller_id>7</caller_id>
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+<impact>high</impact>
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+<workgroup_id>24</workgroup_id>
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+<agent_id>21</agent_id>
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+<action_log>need to investigate the network</action_log>
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+<severity>low</severity>
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+<assignment_count>2</assignment_count>
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+<resolution></resolution>
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+</bizIncidentTicket>
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+<bizIncidentTicket id="3">
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+<name>I-000003</name>
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+<title>Disk Failure on Server01</title>
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+<type>Server</type>
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+<org_id>3</org_id>
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+<ticket_status>WorkInProgress</ticket_status>
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+<initial_situation>Partition /var is no more accessible.
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+It seems that hard disk is broken</initial_situation>
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+<current_situation>Filesystem is full</current_situation>
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+<start_date>2009-03-21 08:27:46</start_date>
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+<last_update>2009-02-10 22:25:00</last_update>
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+<next_update>2009-02-10 00:25:00</next_update>
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+<end_date>0000-00-00 00:00:00</end_date>
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+<caller_id>20</caller_id>
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+<impact>Really important for the business</impact>
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+<workgroup_id>19</workgroup_id>
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+<agent_id>7</agent_id>
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+<action_log>There are lot of logs file to be trimed</action_log>
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+<severity>medium</severity>
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+<assignment_count>2</assignment_count>
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+<resolution></resolution>
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+</bizIncidentTicket>
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+<bizIncidentTicket id="4">
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+<name>I-000004</name>
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+<title>Oracle Database down on domino</title>
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+<type>Server</type>
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+<org_id>3</org_id>
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+<ticket_status>New</ticket_status>
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+<initial_situation>Database Oracle is no more accessible on Server01</initial_situation>
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+<current_situation>Customer cannot access Order web site.</current_situation>
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+<start_date>2009-03-17 09:31:09</start_date>
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+<last_update>0000-00-00 00:00:00</last_update>
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+<next_update>0000-00-00 00:00:00</next_update>
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+<end_date>0000-00-00 00:00:00</end_date>
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+<caller_id>7</caller_id>
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+<impact>Very critical</impact>
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+<workgroup_id>19</workgroup_id>
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+<agent_id>0</agent_id>
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+<action_log></action_log>
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+<severity>low</severity>
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+<assignment_count>0</assignment_count>
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+<resolution></resolution>
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+</bizIncidentTicket>
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+<bizIncidentTicket id="5">
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+<name>I-000005</name>
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+<title>Issue with my pc</title>
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+<type>Desktop</type>
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+<org_id>3</org_id>
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+<ticket_status>Assigned</ticket_status>
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+<initial_situation>My PC is locked</initial_situation>
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+<current_situation>We have to analyze</current_situation>
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+<start_date>2009-03-01 23:22:38</start_date>
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+<last_update>0000-00-00 00:00:00</last_update>
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+<next_update>0000-00-00 00:00:00</next_update>
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+<end_date>0000-00-00 00:00:00</end_date>
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+<caller_id>7</caller_id>
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+<impact></impact>
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+<workgroup_id>19</workgroup_id>
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+<agent_id>20</agent_id>
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+<action_log></action_log>
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+<severity>medium</severity>
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+<assignment_count>1</assignment_count>
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+<resolution></resolution>
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+</bizIncidentTicket>
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+<bizIncidentTicket id="6">
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+<name>I-000006</name>
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+<title>Demo</title>
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+<type>Server</type>
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+<org_id>3</org_id>
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+<ticket_status>New</ticket_status>
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+<initial_situation>gdfgl</initial_situation>
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+<current_situation></current_situation>
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+<start_date>2009-03-18 22:00:00</start_date>
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+<last_update>0000-00-00 00:00:00</last_update>
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+<next_update>0000-00-00 00:00:00</next_update>
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+<end_date>0000-00-00 00:00:00</end_date>
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+<caller_id>20</caller_id>
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+<impact>personne ne peut acceder au site de paris</impact>
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+<workgroup_id>19</workgroup_id>
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+<agent_id>0</agent_id>
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+<action_log></action_log>
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+<severity>low</severity>
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+<assignment_count>0</assignment_count>
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+<resolution></resolution>
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+</bizIncidentTicket>
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+</Set>
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