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@@ -63,7 +63,7 @@ class SLAComputation
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}
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/**
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- * Get the date/time correspnding to a given delay in the future from the present
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+ * Get the date/time corresponding to a given delay in the future from the present
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* considering only the valid (open) hours for a specified ticket
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* @param $oTicket Ticket The ticket for which to compute the deadline
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* @param $iDuration integer The duration (in seconds) in the future
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@@ -78,6 +78,18 @@ class SLAComputation
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}
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return self::$m_oAddOn->GetDeadline($oTicket, $iDuration, $oStartDate);
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}
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+
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+ /**
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+ * Get duration (considering only open hours) elapsed bewteen two given DateTimes
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+ * @param $oTicket Ticket The ticket for which to compute the deadline
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+ * @param $oStartDate DateTime The starting point for the computation (default = now)
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+ * @param $oEndDate DateTime The ending point for the computation (default = now)
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+ * @return integer The duration (number of seconds) of open hours elapsed between the two dates
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+ */
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+ public static function GetOpenDuration($oTicket, DateTime $oStartDate, DateTime $oEndDate)
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+ {
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+ return self::$m_oAddOn->GetOpenDuration($oTicket, $oStartDate, $oEndDate);
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+ }
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}
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/**
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@@ -97,7 +109,7 @@ class SLAComputationAddOnAPI
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}
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/**
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- * Get the date/time correspnding to a given delay in the future from the present
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+ * Get the date/time corresponding to a given delay in the future from the present
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* considering only the valid (open) hours for a specified ticket
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* @param $oTicket Ticket The ticket for which to compute the deadline
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* @param $iDuration integer The duration (in seconds) in the future
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@@ -112,6 +124,18 @@ class SLAComputationAddOnAPI
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$oResult->modify('+'.$iDuration.' seconds');
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return $oResult;
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}
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+
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+ /**
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+ * Get duration (considering only open hours) elapsed bewteen two given DateTimes
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+ * @param $oTicket Ticket The ticket for which to compute the duration
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+ * @param $oStartDate DateTime The starting point for the computation (default = now)
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+ * @param $oEndDate DateTime The ending point for the computation (default = now)
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+ * @return integer The duration (number of seconds) of open hours elapsed between the two dates
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+ */
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+ public static function GetOpenDuration($oTicket, DateTime $oStartDate, DateTime $oEndDate)
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+ {
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+ return abs($oEndDate->format('U') - $oStartDate-format('U'));
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+ }
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}
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SLAComputation::SelectModule('SLAComputationAddOnAPI');
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?>
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