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@@ -3,6 +3,8 @@
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<ActionEmail id="4">
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<ActionEmail id="4">
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<name>Incident Notification to a Workgroup</name>
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<name>Incident Notification to a Workgroup</name>
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<description>This action informs a team that a ticket has been assigned their workgroup</description>
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<description>This action informs a team that a ticket has been assigned their workgroup</description>
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+<status>enabled</status>
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+<test_recipient></test_recipient>
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<from></from>
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<from></from>
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<reply_to></reply_to>
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<reply_to></reply_to>
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<to>SELECT bizTeam AS t JOIN bizWorkgroup AS w ON w.team_id = t.id WHERE w.id=:this->workgroup_id</to>
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<to>SELECT bizTeam AS t JOIN bizWorkgroup AS w ON w.team_id = t.id WHERE w.id=:this->workgroup_id</to>
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@@ -23,6 +25,8 @@
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<ActionEmail id="2">
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<ActionEmail id="2">
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<name>Incident notification to Agent</name>
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<name>Incident notification to Agent</name>
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<description>This action informs an agent that a ticket has been assigned to her/him</description>
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<description>This action informs an agent that a ticket has been assigned to her/him</description>
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+<status>enabled</status>
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+<test_recipient></test_recipient>
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<from></from>
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<from></from>
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<reply_to></reply_to>
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<reply_to></reply_to>
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<to>SELECT bizPerson WHERE id=:this->agent_id</to>
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<to>SELECT bizPerson WHERE id=:this->agent_id</to>
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@@ -43,6 +47,8 @@
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<ActionEmail id="3">
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<ActionEmail id="3">
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<name>Incident Notification to caller</name>
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<name>Incident Notification to caller</name>
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<description>This action is used to inform the caller</description>
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<description>This action is used to inform the caller</description>
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+<status>enabled</status>
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+<test_recipient></test_recipient>
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<from></from>
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<from></from>
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<reply_to></reply_to>
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<reply_to></reply_to>
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<to>SELECT bizPerson WHERE id=:this->caller_id</to>
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<to>SELECT bizPerson WHERE id=:this->caller_id</to>
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