Page to check tickets states periodically

git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@572 a333f486-631f-4898-b8df-5754b55c2be0

webservices/check_sla_for_tickets.php

@@ -0,0 +1,54 @@
+<?php
+// Copyright (C) 2010 Combodo SARL
+//
+//   This program is free software; you can redistribute it and/or modify
+//   it under the terms of the GNU General Public License as published by
+//   the Free Software Foundation; version 3 of the License.
+//
+//   This program is distributed in the hope that it will be useful,
+//   but WITHOUT ANY WARRANTY; without even the implied warranty of
+//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+//   GNU General Public License for more details.
+//
+//   You should have received a copy of the GNU General Public License
+//   along with this program; if not, write to the Free Software
+//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
+
+/**
+ * Export data specified by an OQL
+ *
+ * @author      Erwan Taloc <erwan.taloc@combodo.com>
+ * @author      Romain Quetiez <romain.quetiez@combodo.com>
+ * @author      Denis Flaven <denis.flaven@combodo.com>
+ * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
+ */
+
+require_once('../application/startup.inc.php');
+
+require_once('../application/loginwebpage.class.inc.php');
+LoginWebPage::DoLogin(); // Check user rights and prompt if needed
+
+$oMyChange = new CMDBChange();
+$oMyChange->Set("date", time());
+$oMyChange->Set("userinfo", "Automatic updates");
+$iChangeId = $oMyChange->DBInsertNoReload();
+
+$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE escalation_deadline < NOW()'));
+while ($oToEscalate = $oSet->Fetch())
+{
+	$oToEscalate->ApplyStimulus('ev_timeout');
+	$oToEscalate->Set('escalation_deadline', null);
+	$oToEscalate->DBUpdateTracked($oMyChange);
+	echo "<p>ticket ".$oToEscalate->Get('ref')." reached ESCALATION deadline</p>\n";
+}
+
+$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT Incident WHERE closure_deadline < NOW()'));
+while ($oToEscalate = $oSet->Fetch())
+{
+	$oToEscalate->ApplyStimulus('ev_close');
+	$oToEscalate->Set('closure_deadline', null);
+	$oToEscalate->DBUpdateTracked($oMyChange);
+	echo "<p>ticket ".$oToEscalate->Get('ref')." reached CLOSURE deadline</p>\n";
+}
+
+?>