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@@ -1452,28 +1452,31 @@
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$sUserString = CMDBChange::GetCurrentUserName();
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$oMyChange->Set("userinfo", $sUserString."(automatic resolution)");
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$iChangeId = $oMyChange->DBInsert();
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- $sOQL = "SELECT UserRequest WHERE parent_request_id=:ticket";
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- $oChildRequestSet = new DBObjectSet(DBObjectSearch::FromOQL($sOQL),
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- array(),
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- array(
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- 'ticket' => $this->GetKey(),
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- )
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- );
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- //automatically resolve child requests
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- while($oRequest = $oChildRequestSet->Fetch())
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- {
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- if ( $oRequest->Get('status') != 'resolved')
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- {
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- $oRequest->set('servicesubcategory_id',$this->Get('servicesubcategory_id'));
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- $oRequest->set('service_id',$this->Get('service_id'));
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- $oRequest->set('team_id',$this->Get('team_id'));
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- $oRequest->set('agent_id',$this->Get('agent_id'));
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- $oRequest->set('resolution_code',$this->Get('resolution_code'));
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- $oRequest->set('solution','Automatically resolved by incident:[[Incident:'.$this->Get('ref').']]');
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- $oRequest->ApplyStimulus('ev_autoresolve');
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- $oRequest->DBUpdateTracked($oMyChange);
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- }
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- }
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+ if (MetaModel::IsValidClass('UserRequest'))
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+ {
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+ $sOQL = "SELECT UserRequest WHERE parent_request_id=:ticket";
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+ $oChildRequestSet = new DBObjectSet(DBObjectSearch::FromOQL($sOQL),
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+ array(),
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+ array(
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+ 'ticket' => $this->GetKey(),
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+ )
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+ );
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+ //automatically resolve child requests
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+ while($oRequest = $oChildRequestSet->Fetch())
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+ {
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+ if ( $oRequest->Get('status') != 'resolved')
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+ {
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+ $oRequest->set('servicesubcategory_id',$this->Get('servicesubcategory_id'));
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+ $oRequest->set('service_id',$this->Get('service_id'));
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+ $oRequest->set('team_id',$this->Get('team_id'));
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+ $oRequest->set('agent_id',$this->Get('agent_id'));
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+ $oRequest->set('resolution_code',$this->Get('resolution_code'));
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+ $oRequest->set('solution','Automatically resolved by incident:[[Incident:'.$this->Get('ref').']]');
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+ $oRequest->ApplyStimulus('ev_autoresolve');
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+ $oRequest->DBUpdateTracked($oMyChange);
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+ }
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+ }
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+ }
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//automatically resolve child incidents
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$sOQL = "SELECT Incident WHERE parent_incident_id=:ticket";
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@@ -1507,6 +1510,8 @@
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<type>LifecycleAction</type>
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<code><![CDATA[ public function UpdateChildRequestLog()
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{
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+ if (!MetaModel::IsValidClass('UserRequest')) return true; // Do nothing
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+
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$sLogPublic = utils::ReadPostedParam('attr_public_log', null,false,'raw_data');
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if ( $sLogPublic != null)
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{
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