Portal adapted to datamodels 1.x, 2.x (simple tickets, or ITIL tickets)

git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@2299 a333f486-631f-4898-b8df-5754b55c2be0

datamodels/1.x/itop-request-mgmt-1.0.0/main.itop-request-mgmt.php

@@ -14,4 +14,19 @@
 //   along with this program; if not, write to the Free Software
 //   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
 
+define('PORTAL_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id = :org_id');
+define('PORTAL_SERVICE_SUBCATEGORY_QUERY', 'SELECT ServiceSubcategory WHERE service_id = :svc_id');
+
+define('PORTAL_VALIDATE_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id = :org_id AND s.id = :id');
+define('PORTAL_VALIDATE_SERVICESUBCATEGORY_QUERY', 'SELECT ServiceSubcategory AS Sub JOIN Service AS Svc ON Sub.service_id = Svc.id WHERE Sub.id=:id');
+
+define('PORTAL_ALL_PARAMS', 'from_service_id,org_id,caller_id,service_id,servicesubcategory_id,title,description,impact,urgency,workgroup_id,moreinfo,caller_id,start_date,end_date,duration,impact_duration');
+
+define('PORTAL_ATTCODE_LOG', 'ticket_log');
+define('PORTAL_ATTCODE_COMMENT', 'user_commment');
+define('PORTAL_REQUEST_FORM_ATTRIBUTES', 'title,description,impact,urgency,workgroup_id');
+
+define('PORTAL_ATTCODE_TYPE', ''); // optional if the type has to be set
+define('PORTAL_SET_TYPE_FROM', ''); // The attribute to get the type from (Subcategory)
+
 ?>

datamodels/2.x/itop-request-mgmt-itil/main.itop-request-mgmt-itil.php

@@ -14,7 +14,19 @@
 //   along with this program; if not, write to the Free Software
 //   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
 
+define('PORTAL_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id');
+define('PORTAL_SERVICE_SUBCATEGORY_QUERY', 'SELECT ServiceSubcategory WHERE service_id = :svc_id');
 
+define('PORTAL_VALIDATE_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id AND s.id = :id');
+define('PORTAL_VALIDATE_SERVICESUBCATEGORY_QUERY', 'SELECT ServiceSubcategory AS Sub JOIN Service AS Svc ON Sub.service_id = Svc.id WHERE Sub.id=:id');
 
+define('PORTAL_ALL_PARAMS', 'from_service_id,org_id,caller_id,service_id,servicesubcategory_id,title,description,impact,emergency,moreinfo,caller_id,start_date,end_date,duration,impact_duration');
+
+define('PORTAL_ATTCODE_LOG', 'public_log');
+define('PORTAL_ATTCODE_COMMENT', 'user_comment');
+define('PORTAL_REQUEST_FORM_ATTRIBUTES', 'title,description,impact,emergency');
+
+define('PORTAL_ATTCODE_TYPE', ''); // optional if the type has to be set
+define('PORTAL_SET_TYPE_FROM', ''); // The attribute to get the type from (Subcategory)
 
 ?>

datamodels/2.x/itop-request-mgmt-itil/module.itop-request-mgmt-itil.php

@@ -23,6 +23,7 @@ SetupWebPage::AddModule(
 		//
 		'datamodel' => array(
 			'model.itop-request-mgmt-itil.php',
+			'main.itop-request-mgmt-itil.php',
 		),
 		'data.struct' => array(
 

datamodels/2.x/itop-request-mgmt/main.itop-request-mgmt.php

@@ -14,6 +14,19 @@
 //   along with this program; if not, write to the Free Software
 //   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
 
+define('PORTAL_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id');
+define('PORTAL_SERVICE_SUBCATEGORY_QUERY', 'SELECT ServiceSubcategory WHERE service_id = :svc_id');
 
+define('PORTAL_VALIDATE_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN lnkCustomerContractToService AS l1 ON l1.service_id=s.id JOIN CustomerContract AS cc ON l1.customercontract_id=cc.id WHERE cc.org_id = :org_id AND s.id = :id');
+define('PORTAL_VALIDATE_SERVICESUBCATEGORY_QUERY', 'SELECT ServiceSubcategory AS Sub JOIN Service AS Svc ON Sub.service_id = Svc.id WHERE Sub.id=:id');
+
+define('PORTAL_ALL_PARAMS', 'from_service_id,org_id,caller_id,service_id,servicesubcategory_id,title,description,impact,emergency,moreinfo,caller_id,start_date,end_date,duration,impact_duration');
+
+define('PORTAL_ATTCODE_LOG', 'public_log');
+define('PORTAL_ATTCODE_COMMENT', 'user_comment');
+define('PORTAL_REQUEST_FORM_ATTRIBUTES', 'title,description,impact,emergency');
+
+define('PORTAL_ATTCODE_TYPE', 'request_type'); // optional if the type has to be set
+define('PORTAL_SET_TYPE_FROM', 'request_type'); // The attribute to get the type from (Subcategory)
 
 ?>

datamodels/2.x/itop-request-mgmt/module.itop-request-mgmt.php

@@ -23,6 +23,7 @@ SetupWebPage::AddModule(
 		//
 		'datamodel' => array(
 			'model.itop-request-mgmt.php',
+			'main.itop-request-mgmt.php',
 		),
 		'data.struct' => array(
 

dictionaries/dictionary.itop.ui.php

@@ -933,6 +933,7 @@ When associated with a trigger, each action is given an "order" number, specifyi
 	'UI:ElementsDisplayed' => 'Filtering',
 
 	'Portal:Title' => 'iTop user portal',
+	'Portal:NoRequestMgmt' => 'Dear %1$s, you have been redirected to this page because your account is configured with the profile \'Portal user\'. Unfortunately, iTop has not been installed with the feature \'Request Management\'. Please contact your administrator.',
 	'Portal:Refresh' => 'Refresh',
 	'Portal:Back' => 'Back',
 	'Portal:WelcomeUserOrg' => 'Welcome %1$s, from %2$s',

dictionaries/fr.dictionary.itop.ui.php

@@ -778,6 +778,7 @@ Lors de l\'association à un déclencheur, on attribue à chaque action un numé
 	'UI:ElementsDisplayed' => 'Filtrage',
 	'UI:OperationCancelled' => 'Opération Annulée',
 	'Portal:Title' => 'Portail utilisateur iTop',
+	'Portal:NoRequestMgmt' => 'Chèr(e) %1$s, vous avez été redirigé(e) vers cette page car votre compte utilisateur est configuré avec le profil \'Utilisateur du Portail\'. Malheureusement, iTop n\'a pas été installé avec le module de \'Gestion des Demandes\'. Merci de contacter votre administrateur iTop.',
 	'Portal:Refresh' => 'Rafraîchir',
 	'Portal:Back' => 'Retour',
 	'Portal:WelcomeUserOrg' => 'Bienvenue %1$s (%2$s)',

portal/index.php

@@ -1,881 +1,880 @@
-<?php
-// Copyright (C) 2010 Combodo SARL
-//
-//   This program is free software; you can redistribute it and/or modify
-//   it under the terms of the GNU General Public License as published by
-//   the Free Software Foundation; version 3 of the License.
-//
-//   This program is distributed in the hope that it will be useful,
-//   but WITHOUT ANY WARRANTY; without even the implied warranty of
-//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
-//   GNU General Public License for more details.
-//
-//   You should have received a copy of the GNU General Public License
-//   along with this program; if not, write to the Free Software
-//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
-
-/**
- * iTop User Portal main page
- *
- * @author      Erwan Taloc <erwan.taloc@combodo.com>
- * @author      Romain Quetiez <romain.quetiez@combodo.com>
- * @author      Denis Flaven <denis.flaven@combodo.com>
- * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
- */
-require_once('../approot.inc.php');
-require_once(APPROOT.'/application/application.inc.php');
-require_once(APPROOT.'/application/nicewebpage.class.inc.php');
-require_once(APPROOT.'/application/wizardhelper.class.inc.php');
-
-
-
-define('SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id = :org_id');
-define('SERVICE_SUBCATEGORY_QUERY', 'SELECT ServiceSubcategory WHERE service_id = :svc_id');
-
-define('VALIDATE_SERVICECATEGORY_QUERY', 'SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id = :org_id AND s.id = :id');
-define('VALIDATE_SERVICESUBCATEGORY_QUERY', 'SELECT ServiceSubcategory AS Sub JOIN Service AS Svc ON Sub.service_id = Svc.id WHERE Sub.id=:id');
-
-define('ALL_PARAMS', 'from_service_id,org_id,caller_id,service_id,servicesubcategory_id,title,description,impact,urgency,workgroup_id,moreinfo,caller_id,start_date,end_date,duration,impact_duration');
-
-
-
-/**
- * Displays the portal main menu
- * @param WebPage $oP The current web page
- * @return void
- */
-function DisplayMainMenu(WebPage $oP)
-{
-	$oP->AddMenuButton('showongoing', 'Portal:ShowOngoing', '../portal/index.php?operation=show_ongoing');
-	$oP->AddMenuButton('newrequest', 'Portal:CreateNewRequest', '../portal/index.php?operation=create_request');
-	$oP->AddMenuButton('showclosed', 'Portal:ShowClosed', '../portal/index.php?operation=show_closed');
-	if (UserRights::CanChangePassword())
-	{
-		$oP->AddMenuButton('change_pwd', 'Portal:ChangeMyPassword', '../portal/index.php?loginop=change_pwd');
-	}
-}
-
-/**
- * Displays the current tickets
- * @param WebPage $oP The current web page
- * @return void
- */
-function ShowOngoingTickets(WebPage $oP)
-{
-	$oP->add("<div id=\"open_requests\">\n");
-	$oP->add("<h1 id=\"title_open_requests\">".Dict::S('Portal:OpenRequests')."</h1>\n");
-	ListOpenRequests($oP);
-	$oP->add("</div>\n");
-
-	$oP->add("<div id=\"#div_resolved_requests\">\n");
-	$oP->add("<h1 id=\"#resolved_requests\">".Dict::S('Portal:ResolvedRequests')."</h1>\n");
-	ListResolvedRequests($oP);
-	$oP->add("</div>\n");
-}
-
-/**
- * Displays the closed tickets
- * @param WebPage $oP The current web page
- * @return void
- */
-function ShowClosedTickets(WebPage $oP)
-{
-	$oP->add("<div id=\"#closed_tickets\">\n");
-	//$oP->add("<h1 id=\"#closed_tickets\">".Dict::S('Portal:ListClosedTickets')."</h1>\n");
-	ListClosedTickets($oP);
-	$oP->add("</div>\n");
-}
-
-/**
- * Displays the form to select a Service Category Id (among the valid ones for the specified user Organization)
- * @param WebPage $oP Web page for the form output
- * @param Organization $oUserOrg The organization of the current user
- * @return void
- */
-function SelectServiceCategory($oP, $oUserOrg)
-{
-	$aParameters = $oP->ReadAllParams(ALL_PARAMS);
-	
-	$oP->add("<div class=\"wizContainer\" id=\"form_select_service\">\n");
-	$oP->WizardFormStart('request_wizard', 1);
-
-	$oP->add("<h1 id=\"select_category\">".Dict::S('Portal:SelectService')."</h1>\n");
-	$oP->add("<table>\n");
-	$oSearch = DBObjectSearch::FromOQL(SERVICECATEGORY_QUERY);
-	$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
-	while($oService = $oSet->Fetch())
-	{
-		$id = $oService->GetKey();
-		$sChecked = "";
-		if (isset($aParameters['service_id']) && ($id == $aParameters['service_id']))
-		{
-			$sChecked = "checked";
-		}
-		$oP->p("<tr><td style=\"vertical-align:top\"><p><input name=\"attr_service_id\" $sChecked type=\"radio\" id=\"service_$id\" value=\"$id\"></p></td><td style=\"vertical-align:top\"><p><b><label for=\"service_$id\">".$oService->GetName()."</label></b></p>");
-		$oP->p("<p>".$oService->GetAsHTML('description')."</p></td></tr>");		
-	}
-	$oP->add("</table>\n");	
-
-	$oP->DumpHiddenParams($aParameters, array('service_id'));
-	$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
-	$oP->WizardFormButtons(BUTTON_BACK | BUTTON_NEXT | BUTTON_CANCEL);
-	$oP->WizardFormEnd();
-	$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectOneService'));
-	$oP->add("</div>\n");
-}
-
-/**
- * Displays the form to select a Service Subcategory Id (among the valid ones for the specified user Organization)
- * and based on the page's parameter 'service_id'
- * @param WebPage $oP Web page for the form output
- * @param Organization $oUserOrg The organization of the current user
- * @return void
- */
-
-function SelectServiceSubCategory($oP, $oUserOrg)
-{
-	$aParameters = $oP->ReadAllParams(ALL_PARAMS);
-
-	$iSvcId = $aParameters['service_id'];
-	$iDefaultSubSvcId = isset($aParameters['servicesubcategory_id']) ? $aParameters['servicesubcategory_id'] : 0;
-
-	$iDefaultWizNext = 2;
-
-	$oSearch = DBObjectSearch::FromOQL(SERVICE_SUBCATEGORY_QUERY);
-	$oSet = new CMDBObjectSet($oSearch, array(), array('svc_id' => $iSvcId, 'org_id' => $oUserOrg->GetKey()));
-	$oServiceCategory = MetaModel::GetObject('Service', $iSvcId, false);
-	if (is_object($oServiceCategory))
-	{
-		$oP->add("<div class=\"wizContainer\" id=\"form_select_servicesubcategory\">\n");
-		$oP->add("<h1 id=\"select_subcategory\">".Dict::Format('Portal:SelectSubcategoryFrom_Service', $oServiceCategory->GetName())."</h1>\n");
-		$oP->WizardFormStart('request_wizard', $iDefaultWizNext);
-		$oP->add("<table>\n");
-		while($oSubService = $oSet->Fetch())
-		{
-			$id = $oSubService->GetKey();
-			$sChecked = "";
-			if ($id == $iDefaultSubSvcId)
-			{
-				$sChecked = "checked";
-			}
-
-			$oP->add("<tr>");
-
-			$oP->add("<td style=\"vertical-align:top\">");
-			$oP->add("<p><input name=\"attr_servicesubcategory_id\" $sChecked type=\"radio\" id=\"servicesubcategory_$id\" value=\"$id\"></p>");
-			$oP->add("</td>");
-
-			$oP->add("<td style=\"vertical-align:top\">");
-			$oP->add("<p><b><label for=\"servicesubcategory_$id\">".$oSubService->GetName()."</label></b></p>");
-			$oP->add("<p>".$oSubService->GetAsHTML('description')."</p>");
-			$oP->add("</td>");
-			$oP->add("</tr>");
-		}
-		$oP->add("</table>\n");	
-		$oP->DumpHiddenParams($aParameters, array('servicesubcategory_id'));
-		$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
-		$oP->WizardFormButtons(BUTTON_BACK | BUTTON_NEXT | BUTTON_CANCEL);
-		$oP->WizardFormEnd();
-		$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectAServiceSubCategory'));
-		$oP->add("</div>\n");
-	}
-	else
-	{
-		$oP->p("Error: Invalid Service: id = $iSvcId");
-	}
-}
-
-/**
- * Displays the form for the final step of the UserRequest creation
- * @param WebPage $oP The current web page for the form output
- * @param Organization $oUserOrg The organization of the current user
- * @return void
- */
-function RequestCreationForm($oP, $oUserOrg)
-{
-		$oP->add_script(
-<<<EOF
-		// Create the object once at the beginning of the page...
-		var oWizardHelper = new WizardHelper('UserRequest', '');
-EOF
-);
-	$aParameters = $oP->ReadAllParams(ALL_PARAMS);
-
-	$aList = array('title', 'description', 'impact', 'urgency', 'workgroup_id');
-
-	$sDescription = '';
-	if (isset($aParameters['template_id']))
-	{
-		$oTemplate = MetaModel::GetObject('Template', $aParameters['template_id'], false);
-		if (is_object($oTemplate))
-		{
-			$sDescription = htmlentities($oTemplate->Get('template'), ENT_QUOTES, 'UTF-8');
-		}
-	}
-
-	$oServiceCategory = MetaModel::GetObject('Service', $aParameters['service_id'], false);
-	$oServiceSubCategory = MetaModel::GetObject('ServiceSubcategory', $aParameters['servicesubcategory_id'], false);
-	if (is_object($oServiceCategory) && is_object($oServiceSubCategory))
-	{
-		$oRequest = new UserRequest();
-		$oRequest->Set('org_id', $oUserOrg->GetKey());
-		$oRequest->Set('caller_id', UserRights::GetContactId());
-		$oRequest->Set('service_id', $aParameters['service_id']);
-		$oRequest->Set('servicesubcategory_id', $aParameters['servicesubcategory_id']);
-		
-		$oAttDef = MetaModel::GetAttributeDef('UserRequest', 'service_id');
-		$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $oServiceCategory->GetName());
-		$oAttDef = MetaModel::GetAttributeDef('UserRequest', 'servicesubcategory_id');
-		$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $oServiceSubCategory->GetName());
-
-		$iFlags = 0;
-		foreach($aList as $sAttCode)
-		{
-			$value = '';
-			if (isset($aParameters[$sAttCode]))
-			{
-				$value = $aParameters[$sAttCode];
-				$oRequest->Set($sAttCode, $value);
-			}
-		}
-		$aFieldsMap = array();
-		foreach($aList as $sAttCode)
-		{
-			$value = '';
-			$oAttDef = MetaModel::GetAttributeDef(get_class($oRequest), $sAttCode);
-			$iFlags = $oRequest->GetAttributeFlags($sAttCode);
-			if (isset($aParameters[$sAttCode]))
-			{
-				$value = $aParameters[$sAttCode];
-			}
-			$aArgs = array('this' => $oRequest);
-				
-			$sInputId = 'attr_'.$sAttCode;
-			$aFieldsMap[$sAttCode] = $sInputId;
-			$sValue = "<span id=\"field_{$sInputId}\">".$oRequest->GetFormElementForField($oP, get_class($oRequest), $sAttCode, $oAttDef, $value, '', 'attr_'.$sAttCode, '', $iFlags, $aArgs).'</span>';
-			$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $sValue);
-		}
-		$aDetails[] = array('label' => Dict::S('Class:Ticket/Attribute:ticket_log'), 'value' => '<textarea id="attr_moreinfo" class="resizable ui-resizable" cols="40" rows="8" name="attr_moreinfo" title="" style="margin: 0px; resize: none; position: static; display: block; height: 145px; width: 339px;">'.$sDescription.'</textarea>');
-
-		$oP->add_linked_script("../js/json.js");
-		$oP->add_linked_script("../js/forms-json-utils.js");
-		$oP->add_linked_script("../js/wizardhelper.js");
-		$oP->add_linked_script("../js/wizard.utils.js");
-		$oP->add_linked_script("../js/linkswidget.js");
-		$oP->add_linked_script("../js/extkeywidget.js");
-		$oP->add_linked_script("../js/jquery.blockUI.js");
-		$oP->add("<div class=\"wizContainer\" id=\"form_request_description\">\n");
-		$oP->add("<h1 id=\"title_request_form\">".Dict::S('Portal:DescriptionOfTheRequest')."</h1>\n");
-		$oP->WizardFormStart('request_form', 3);
-		//$oP->add("<table>\n");
-		$oP->details($aDetails);
-
-		$oAttPlugin = new AttachmentPlugIn();
-		$oAttPlugin->OnDisplayRelations($oRequest, $oP, true /* edit */);
-
-		$oP->DumpHiddenParams($aParameters, $aList);
-		$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
-		$oP->WizardFormButtons(BUTTON_BACK | BUTTON_FINISH | BUTTON_CANCEL);
-		$oP->WizardFormEnd();
-		$oP->add("</div>\n");
-		$iFieldsCount = count($aFieldsMap);
-		$sJsonFieldsMap = json_encode($aFieldsMap);
-
-		$oP->add_ready_script(
-<<<EOF
-		oWizardHelper.SetFieldsMap($sJsonFieldsMap);
-		oWizardHelper.SetFieldsCount($iFieldsCount);
-
-		// Starts the validation when the page is ready
-		CheckFields('request_form', false);
-		$('#request_form').submit( function() {
-			return OnSubmit('request_form');
-		});
-EOF
-);
-	}
-	else
-	{
-		// User not authorized to use this service ?
-		//ShowOngoingTickets($oP);
-	}
-}
-
-/**
- * Validate the parameters and create the UserRequest object (based on the page's POSTed parameters)
- * @param WebPage $oP The current web page for the  output
- * @param Organization $oUserOrg The organization of the current user
- * @return void
- */
-function DoCreateRequest($oP, $oUserOrg)
-{
-	$aParameters = $oP->ReadAllParams(ALL_PARAMS);
-	$sTransactionId = utils::ReadPostedParam('transaction_id', '');
-	if (!utils::IsTransactionValid($sTransactionId))
-	{
-		$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyCreated')."</h1>\n");
-		//ShowOngoingTickets($oP);
-		return;
-	}
-		
-	// Validate the parameters
-	// 1) ServiceCategory
-	$oSearch = DBObjectSearch::FromOQL(VALIDATE_SERVICECATEGORY_QUERY);
-	$oSet = new CMDBObjectSet($oSearch, array(), array('id' => $aParameters['service_id'], 'org_id' => $oUserOrg->GetKey()));
-	if ($oSet->Count() != 1)
-	{
-		// Invalid service for the current user !
-		throw new Exception("Invalid Service Category: id={$aParameters['service_id']} - count: ".$oSet->Count());
-	}
-	$oServiceCategory = $oSet->Fetch();
-	
-	// 2) Service Subcategory
-	$oSearch = DBObjectSearch::FromOQL(VALIDATE_SERVICESUBCATEGORY_QUERY);
-	$oSet = new CMDBObjectSet($oSearch, array(), array('service_id' => $aParameters['service_id'], 'id' =>$aParameters['servicesubcategory_id'],'org_id' => $oUserOrg->GetKey() ));
-	if ($oSet->Count() != 1)
-	{
-		// Invalid subcategory
-		throw new Exception("Invalid ServiceSubcategory: id={$aParameters['servicesubcategory_id']} for service category ".$oServiceCategory->GetName()."({$aParameters['service_id']}) - count: ".$oSet->Count());
-	}
-	$oServiceSubCategory = $oSet->Fetch();
-	
-	$oRequest = new UserRequest();
-	$oRequest->Set('org_id', $oUserOrg->GetKey());
-	$oRequest->Set('caller_id', UserRights::GetContactId());
-	$aList = array('service_id', 'servicesubcategory_id', 'title', 'description', 'impact');
-	$oRequest->UpdateObjectFromPostedForm();
-	if (isset($aParameters['moreinfo']))
-	{
-		// There is a template, insert it into the description
-		$oRequest->Set('ticket_log', $aParameters['moreinfo']);
-	}
-
-	/////$oP->DoUpdateObjectFromPostedForm($oObj);
-	$oAttPlugin = new AttachmentPlugIn();
-	$oAttPlugin->OnFormSubmit($oRequest);
-
-	list($bRes, $aIssues) = $oRequest->CheckToWrite();
-	if ($bRes)
-	{
-		$oRequest->DBInsert();
-		$oP->add("<h1>".Dict::Format('UI:Title:Object_Of_Class_Created', $oRequest->GetName(), MetaModel::GetName(get_class($oRequest)))."</h1>\n");
-
-		//DisplayObject($oP, $oRequest, $oUserOrg);
-		ShowOngoingTickets($oP);
-	}
-	else
-	{
-		RequestCreationForm($oP, $oUserOrg);
-		$sIssueDesc = Dict::Format('UI:ObjectCouldNotBeWritten', implode(', ', $aIssues));
-		$oP->add_ready_script("alert('".addslashes($sIssueDesc)."');");
-	}	
-}
-
-/**
- * Prompts the user for creating a new request
- * @param WebPage $oP The current web page
- * @return void
- */
-function CreateRequest(WebPage $oP, Organization $oUserOrg)
-{
-	switch($oP->GetWizardStep())
-	{
-		case 0:
-		default:
-		SelectServiceCategory($oP, $oUserOrg);
-		break;
-		
-		case 1:
-		SelectServiceSubCategory($oP, $oUserOrg);
-		break;
-		
-		case 2:
-		RequestCreationForm($oP, $oUserOrg);
-		break;
-
-		case 3:
-		DoCreateRequest($oP, $oUserOrg);
-		break;
-	}
-}
-
-/**
- * Lists all the currently opened User Requests for the current user
- * @param WebPage $oP The current web page
- * @return void
- */
-function ListOpenRequests(WebPage $oP)
-{
-	$oUserOrg = GetUserOrg();
-
-	$sOQL = 'SELECT UserRequest WHERE org_id = :org_id AND status NOT IN ("closed")';
-	$oSearch = DBObjectSearch::FromOQL($sOQL);
-	$iUser = UserRights::GetContactId();
-	if ($iUser > 0)
-	{
-		$oSearch->AddCondition('caller_id', $iUser);
-	}
-	$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
-	$aZList =  array('finalclass', 'title', 'start_date', 'status', 'servicesubcategory_id', 'priority', 'caller_id');
-	$oP->DisplaySet($oSet, $aZList, Dict::S('Portal:NoOpenRequest'));
-}
-
-/**
- * Lists all the currently resolved (not yet closed) User Requests for the current user
- * @param WebPage $oP The current web page
- * @return void
- */
-function ListResolvedRequests(WebPage $oP)
-{
-	$oUserOrg = GetUserOrg();
-
-	$sOQL = 'SELECT UserRequest WHERE org_id = :org_id AND status = "resolved"';
-	$oSearch = DBObjectSearch::FromOQL($sOQL);
-	$iUser = UserRights::GetContactId();
-	if ($iUser > 0)
-	{
-		$oSearch->AddCondition('caller_id', $iUser);
-	}
-	$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
-	$aZList =  array('finalclass', 'title', 'start_date', 'status', 'servicesubcategory_id', 'priority', 'caller_id');
-	$oP->DisplaySet($oSet, $aZList, Dict::S('Portal:NoOpenRequest'));
-}
-
-/**
- * Lists all the currently closed tickets
- * @param WebPage $oP The current web page
- * @return void
- */
-function ListClosedTickets(WebPage $oP)
-{
-	$aAttSpecs = array('ref', 'start_date', 'close_date', 'service_id', 'caller_id');
-	$aZList =  array('title', 'start_date', 'close_date', 'servicesubcategory_id');
-
-	$oP->DisplaySearchForm('UserRequest', $aAttSpecs, array('operation' => 'show_closed'), 'search_', false /* => not closed */);
-
-	$oUserOrg = GetUserOrg();
-
-	// UserRequest
-	$oSearch = $oP->PostedParamsToFilter('UserRequest', $aAttSpecs, 'search_');
-	if(is_null($oSearch))
-	{
-		$oSearch = new DBObjectSearch('UserRequest');
-	}
-	$oSearch->AddCondition('org_id', $oUserOrg->GetKey());
-	$oSearch->AddCondition('status', 'closed');
-	$iUser = UserRights::GetContactId();
-	if ($iUser > 0)
-	{
-		$oSearch->AddCondition('caller_id', $iUser);
-	}
-	$oSet1 = new CMDBObjectSet($oSearch);
-	$oP->add("<p>\n");
-	$oP->add("<h1>".Dict::S('Portal:ClosedRequests')."</h1>\n");
-	$oP->DisplaySet($oSet1, $aZList, Dict::S('Portal:NoClosedRequest'));
-	$oP->add("</p>\n");
-}
-
-
-/**
- * Display an object - to be customized
- * @param WebPage $oP The current web page
- * @param Object $oObj Any kind of object
- * @param Object $oUserOrg The organization of the logged in user 
- * @return void
- */
-function DisplayObject($oP, $oObj, $oUserOrg)
-{
-	switch(get_class($oObj))
-	{
-		case 'UserRequest':
-		ShowDetailsRequest($oP, $oObj);
-		break;
-
-		default:
-		throw new Exception("The class ".get_class($oObj)." is not handled through the portal");
-	}
-}
-
-/**
- * Displays the details of a request
- * @param WebPage $oP The current web page
- * @param Object $oObj The target object
- * @return void
- */
-function ShowDetailsRequest(WebPage $oP, $oObj)
-{
-	$sClass = get_class($oObj);
-
-	$bIsEscalateButton = false;
-	$bIsCloseButton = false;
-	$bEditAttachments = false;
-	switch($oObj->GetState())
-	{
-		case 'new':
-		case 'assigned':
-		case 'frozen':
-		$aEditAtt = array(
-			'ticket_log' => '????'
-		);
-		$bEditAttachments = true;
-		// disabled - $bIsEscalateButton = true;
-		break;
-
-		case 'escalated_tto':
-		case 'escalated_ttr':
-		$aEditAtt = array(
-			'ticket_log' => '????'
-		);
-		$bEditAttachments = true;
-		break;
-
-		case 'resolved':
-		$aEditAtt = array(
-			// non, read-only dans cet etat - 'ticket_log' => '????',
-			'user_satisfaction' => '????',
-			'user_commment' => '????',
-		);
-		$bIsCloseButton = true;
-		break;
-
-		case 'closed':
-		case 'closure_requested':
-		default:
-		$aEditAtt = array();
-		break;
-	}
-
-// REFACTORISER LA MISE EN FORME
-	$oP->add("<h1 id=\"title_request_details\">".$oObj->GetIcon()."&nbsp;".Dict::Format('Portal:TitleRequestDetailsFor_Request', $oObj->GetName())."</h1>\n");
-
-	switch($sClass)
-	{
-		case 'UserIssue':
-		//$aAttList = array('ref', 'status', 'title', 'description', 'start_date', 'caller_id', 'servicesubcategory_id', 'impact', 'priority', 'agent_id', 'close_date', 'last_update', 'assignment_date', 'resolution_code', 'solution', 'origin', 'time_spent', 'respected_gtr', 'gtr_overdue', 'user_satisfaction', 'user_commment', 'freeze_reason', 'ticket_log');
-		$aAttList = array('col:0'=> array('ref','caller_id','impact','perimeter','servicesubcategory_id','title'),'col:1'=> array('status','priority','start_date','resolution_date','last_update','agent_id'));
-		break;
-
-		case 'UserRequest':
-		//$aAttList = array('ref', 'status', 'title', 'description', 'requesttype', 'start_date', 'caller_id', 'servicesubcategory_id', 'priority', 'agent_id', 'close_date', 'last_update', 'assignment_date', 'user_satisfaction', 'user_commment', 'freeze_reason', 'ticket_log');
-		$aAttList = array('col:0'=> array('ref','caller_id','servicesubcategory_id','title'),'col:1'=> array('status','priority','start_date','resolution_date','last_update','agent_id'));
-		break;
-
-		default:
-		//$aAttList = array('ref');
-		array('col:0'=> array('ref','service_id','servicesubcategory_id','title'),'col:1'=> array('status','start_date'));
-		break;
-	}
-
-	// Remove the edited attribute from the shown attributes
-	//
-	foreach($aEditAtt as $sAttCode => $foo)
-	{
-		foreach($aAttList as $col => $aColumn)
-		{
-			if (in_array($sAttCode, $aColumn))
-			{
-				if(($index = array_search($sAttCode, $aColumn)) !== false)
-				{
-					unset($aAttList[$col][$index]);
-				}
-			}
-		}
-	}
-
-	$oP->add("<div class=\"wizContainer\" id=\"form_commment_request\">\n");
-	$oP->WizardFormStart('request_form', null);
-
-	$oP->add('<div id="request_details">');
-	$oP->add('<table id="request_details_table">');
-
-	$oP->add('<tr>');
-	$oP->add('<td style="vertical-align:top;">');
-	$oP->DisplayObjectDetails($oObj, $aAttList['col:0']);
-	$oP->add('</td>');
-	$oP->add('<td style="vertical-align:top;">');
-	$oP->DisplayObjectDetails($oObj, $aAttList['col:1']);
-	$oP->add('</td>');
-	$oP->add('</tr>');
-
-// REFACTORISER
-	$oP->add('<tr>');
-	$oP->add('<td colspan="2" style="vertical-align:top;">');
-	$oAttPlugin = new AttachmentPlugIn();
-	if ($bEditAttachments)
-	{
-		$oAttPlugin->EnableDelete(false);
-		$oAttPlugin->OnDisplayRelations($oObj, $oP, true /* edit */);
-	}
-	else
-	{
-		$oAttPlugin->OnDisplayRelations($oObj, $oP, false /* read */);
-	}
-	$oP->add('</td>');
-	$oP->add('</tr>');
-
-	if (count($aEditAtt) > 0)
-	{
-		$oP->add('<tr>');
-		$oP->add('<td colspan="2" style="vertical-align:top;">');
-
-		//$oP->add("<form action=\"../portal/index.php\" id=\"request_form\" method=\"post\">\n");
-		//$oP->add('<table id=""><tr><td style="vertical-align:top;">');
-		//$oP->add("<h1 id=\"title_request_details\">".Dict::Format('Portal:CommentsFor_Request', $oObj->GetName())."</h1>\n");
-		$oP->add("<input type=\"hidden\" name=\"class\" value=\"$sClass\">");
-		$oP->add("<input type=\"hidden\" name=\"id\" value=\"".$oObj->GetKey()."\">");
-		$oP->add("<input type=\"hidden\" name=\"operation\" value=\"update_request\">");
-		$oP->add("<input type=\"hidden\" id=\"stimulus_to_apply\" name=\"apply_stimulus\" value=\"\">\n");
-		$oP->add_script(
-<<<EOF
-		function SetStimulusToApply(sStimulusCode)
-		{
-			$('#stimulus_to_apply').val(sStimulusCode);
-		}
-EOF
-);
-		$aEditFields = array(); // Intermediate array to avoid code duplication while splitting btw ticket_log and the rest
-		foreach($aEditAtt as $sAttCode => $foo)
-		{
-			$sValue = $oObj->Get($sAttCode);
-			$sDisplayValue = $oObj->GetEditValue($sAttCode);
-			$aArgs = array('this' => $oObj, 'formPrefix' => '');
-			$oAttDef = MetaModel::GetAttributeDef($sClass, $sAttCode);
-			$sInputId = 'input_'.$sAttCode;
-			$sHTMLValue = "<span id=\"field_{$sInputId}\">".cmdbAbstractObject::GetFormElementForField($oP, $sClass, $sAttCode, $oAttDef, $sValue, $sDisplayValue, $sInputId, '', 0 /*$iFlags*/, $aArgs).'</span>';
-
-			$aEditFields[$sAttCode] = array(
-				'label' => MetaModel::GetLabel($sClass, $sAttCode),
-				'value' => $sHTMLValue
-			);
-		}
-		foreach($aEditFields as $sAttCode => $aFieldSpec)
-		{
-			if ($sAttCode == 'ticket_log')
-			{
-				// Skip, the public log will be displayed below the buttons
-				continue;
-			}
-			$oP->add("<div class=\"edit_item\">");
-			$oP->add('<h1>'.$aFieldSpec['label'].'</h1>');
-			$oP->add($aFieldSpec['value']);
-			$oP->add('</div>');
-		}
-	//	$oP->p('<textarea id="user_request_commment" name="commment"></textarea>');
-		if($bIsCloseButton)
-		{
-			$sStimulusCode = 'ev_close';
-			$oP->p('<input type="submit" onClick="SetStimulusToApply(\''.$sStimulusCode.'\');" value="'.Dict::S('Portal:Button:CloseTicket').'">');
-		}
-		else
-		{
-			$oP->p('<input type="submit" value="'.Dict::S('Portal:Button:UpdateRequest').'">');
-		}
-		
-		if ($bIsEscalateButton)
-		{
-			$sStimulusCode = 'ev_timeout';
-			$oP->p('<input type="submit" onClick="SetStimulusToApply(\''.$sStimulusCode.'\');" value="'.Dict::S('Portal:ButtonEscalate').'">');
-		}
-
-		$oP->add('</td>');
-		$oP->add('</tr>');
-	}
-
-	$oP->add('<tr>');
-	$oP->add('<td colspan="2" style="vertical-align:top;">');
-	if (isset($aEditFields['ticket_log']))
-	{
-		$oP->add("<div class=\"edit_item\">");
-		$oP->add('<h1>'.$aEditFields['ticket_log']['label'].'</h1>');
-		$oP->add($aEditFields['ticket_log']['value']);
-		$oP->add('</div>');
-	}
-	else
-	{
-		$oP->add('<h1>'.MetaModel::GetLabel($sClass, 'ticket_log').'</h1>');
-		$oP->add($oObj->GetAsHTML('ticket_log'));
-	}
-	$oP->add('</td>');
-	$oP->add('</tr>');
-
-	$oP->add('</table>');
-	$oP->add('</div>');
-
-	$oP->WizardFormEnd();
-	$oP->add('</div>');
-}
-
-/**
- * Get The organization of the current user (i.e. the organization of its contact)
- * @param WebPage $oP The current page, for errors output
- * @return Organization The user's org or null in case of problem...
- */
-function GetUserOrg()
-{
-	$oOrg = null;
-	$iContactId = UserRights::GetContactId();
-	$oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail
-	if (is_object($oContact))
-	{
-		$oOrg = MetaModel::GetObject('Organization', $oContact->Get('org_id'), false); // false => can fail
-	}
-	else
-	{
-		throw new Exception(Dict::S('Portal:ErrorNoContactForThisUser'));
-	}
-	return $oOrg;
-}
-
-///////////////////////////////////////////////////////////////////////////////
-//
-// Main program
-//
-///////////////////////////////////////////////////////////////////////////////
-
-try
-{
-	require_once(APPROOT.'/application/startup.inc.php');
-	require_once(APPROOT.'/application/portalwebpage.class.inc.php');
-	$oAppContext = new ApplicationContext();
-	$sOperation = utils::ReadParam('operation', '');
-	
-	require_once(APPROOT.'/application/loginwebpage.class.inc.php');
-	LoginWebPage::DoLogin(false /* bMustBeAdmin */, true /* IsAllowedToPortalUsers */); // Check user rights and prompt if needed
-
-   ApplicationContext::SetUrlMakerClass('MyPortalURLMaker');
-
-	$oUserOrg = GetUserOrg();
-
-	$sCode = $oUserOrg->Get('code');
-	$sAlternateStylesheet = '';
-	if (@file_exists("./$sCode/portal.css"))
-	{
-		$sAlternateStylesheet = "$sCode";
-	}
-
-	$oP = new PortalWebPage(Dict::S('Portal:Title'), $sAlternateStylesheet);
-
-   $oP->EnableDisconnectButton(utils::CanLogOff());
-   $oP->SetWelcomeMessage(Dict::Format('Portal:WelcomeUserOrg', UserRights::GetUserFriendlyName(), $oUserOrg->GetName()));
-
-	if (is_object($oUserOrg))
-	{
-		switch($sOperation)
-		{
-			case 'show_closed':
-			DisplayMainMenu($oP);
-			ShowClosedTickets($oP);
-			break;
-					
-			case 'create_request':
-			DisplayMainMenu($oP);
-			CreateRequest($oP, $oUserOrg);
-			break;
-					
-			case 'details':
-			DisplayMainMenu($oP);
-			$oObj = $oP->FindObjectFromArgs(array('UserRequest'));
-			DisplayObject($oP, $oObj, $oUserOrg);
-			break;
-			
-			case 'update_request':
-			DisplayMainMenu($oP);
-			$oObj = $oP->FindObjectFromArgs(array('UserRequest'));
-			switch(get_class($oObj))
-			{
-			case 'UserRequest':
-				$aAttList = array('ticket_log', 'user_satisfaction', 'user_commment');
-				break;
-
-			default:
-				throw new Exception("Implementation issue: unexpected class '".get_class($oObj)."'");
-			}
-			try
-			{
-				$oP->DoUpdateObjectFromPostedForm($oObj, $aAttList);
-			}
-			catch(TransactionException $e)
-			{
-				$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyUpdated')."</h1>\n");
-			}
-			DisplayObject($oP, $oObj, $oUserOrg);
-			break;
-
-			case 'show_ongoing':
-			default:
-			DisplayMainMenu($oP);
-			ShowOngoingTickets($oP);
-		} 
-	}
-	$oP->output();
-}
-catch(CoreException $e)
-{
-	require_once(APPROOT.'/setup/setuppage.class.inc.php');
-	$oP = new SetupPage(Dict::S('UI:PageTitle:FatalError'));
-	$oP->add("<h1>".Dict::S('UI:FatalErrorMessage')."</h1>\n");	
-	$oP->error(Dict::Format('UI:Error_Details', $e->getHtmlDesc()));	
-	$oP->output();
-
-	if (MetaModel::IsLogEnabledIssue())
-	{
-		if (MetaModel::IsValidClass('EventIssue'))
-		{
-			try
-			{
-				$oLog = new EventIssue();
-	
-				$oLog->Set('message', $e->getMessage());
-				$oLog->Set('userinfo', '');
-				$oLog->Set('issue', $e->GetIssue());
-				$oLog->Set('impact', 'Page could not be displayed');
-				$oLog->Set('callstack', $e->getTrace());
-				$oLog->Set('data', $e->getContextData());
-				$oLog->DBInsertNoReload();
-			}
-			catch(Exception $e)
-			{
-				IssueLog::Error("Failed to log issue into the DB");
-			}
-		}
-
-		IssueLog::Error($e->getMessage());
-	}
-
-	// For debugging only
-	//throw $e;
-}
-catch(Exception $e)
-{
-	require_once(APPROOT.'/setup/setuppage.class.inc.php');
-	$oP = new SetupPage(Dict::S('UI:PageTitle:FatalError'));
-	$oP->add("<h1>".Dict::S('UI:FatalErrorMessage')."</h1>\n");	
-	$oP->error(Dict::Format('UI:Error_Details', $e->getMessage()));	
-	$oP->output();
-
-	if (MetaModel::IsLogEnabledIssue())
-	{
-		if (MetaModel::IsValidClass('EventIssue'))
-		{
-			try
-			{
-				$oLog = new EventIssue();
-	
-				$oLog->Set('message', $e->getMessage());
-				$oLog->Set('userinfo', '');
-				$oLog->Set('issue', 'PHP Exception');
-				$oLog->Set('impact', 'Page could not be displayed');
-				$oLog->Set('callstack', $e->getTrace());
-				$oLog->Set('data', array());
-				$oLog->DBInsertNoReload();
-			}
-			catch(Exception $e)
-			{
-				IssueLog::Error("Failed to log issue into the DB");
-			}
-		}
-
-		IssueLog::Error($e->getMessage());
-	}
-}
-?>
+<?php
+// Copyright (C) 2010 Combodo SARL
+//
+//   This program is free software; you can redistribute it and/or modify
+//   it under the terms of the GNU General Public License as published by
+//   the Free Software Foundation; version 3 of the License.
+//
+//   This program is distributed in the hope that it will be useful,
+//   but WITHOUT ANY WARRANTY; without even the implied warranty of
+//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+//   GNU General Public License for more details.
+//
+//   You should have received a copy of the GNU General Public License
+//   along with this program; if not, write to the Free Software
+//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
+
+/**
+ * iTop User Portal main page
+ *
+ * @author      Erwan Taloc <erwan.taloc@combodo.com>
+ * @author      Romain Quetiez <romain.quetiez@combodo.com>
+ * @author      Denis Flaven <denis.flaven@combodo.com>
+ * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
+ */
+require_once('../approot.inc.php');
+require_once(APPROOT.'/application/application.inc.php');
+require_once(APPROOT.'/application/nicewebpage.class.inc.php');
+require_once(APPROOT.'/application/wizardhelper.class.inc.php');
+
+/**
+ * Displays the portal main menu
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function DisplayMainMenu(WebPage $oP)
+{
+	$oP->AddMenuButton('showongoing', 'Portal:ShowOngoing', '../portal/index.php?operation=show_ongoing');
+	$oP->AddMenuButton('newrequest', 'Portal:CreateNewRequest', '../portal/index.php?operation=create_request');
+	$oP->AddMenuButton('showclosed', 'Portal:ShowClosed', '../portal/index.php?operation=show_closed');
+	if (UserRights::CanChangePassword())
+	{
+		$oP->AddMenuButton('change_pwd', 'Portal:ChangeMyPassword', '../portal/index.php?loginop=change_pwd');
+	}
+}
+
+/**
+ * Displays the current tickets
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function ShowOngoingTickets(WebPage $oP)
+{
+	$oP->add("<div id=\"open_requests\">\n");
+	$oP->add("<h1 id=\"title_open_requests\">".Dict::S('Portal:OpenRequests')."</h1>\n");
+	ListOpenRequests($oP);
+	$oP->add("</div>\n");
+
+	$oP->add("<div id=\"#div_resolved_requests\">\n");
+	$oP->add("<h1 id=\"#resolved_requests\">".Dict::S('Portal:ResolvedRequests')."</h1>\n");
+	ListResolvedRequests($oP);
+	$oP->add("</div>\n");
+}
+
+/**
+ * Displays the closed tickets
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function ShowClosedTickets(WebPage $oP)
+{
+	$oP->add("<div id=\"#closed_tickets\">\n");
+	//$oP->add("<h1 id=\"#closed_tickets\">".Dict::S('Portal:ListClosedTickets')."</h1>\n");
+	ListClosedTickets($oP);
+	$oP->add("</div>\n");
+}
+
+/**
+ * Displays the form to select a Service Category Id (among the valid ones for the specified user Organization)
+ * @param WebPage $oP Web page for the form output
+ * @param Organization $oUserOrg The organization of the current user
+ * @return void
+ */
+function SelectServiceCategory($oP, $oUserOrg)
+{
+	$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS);
+	
+	$oP->add("<div class=\"wizContainer\" id=\"form_select_service\">\n");
+	$oP->WizardFormStart('request_wizard', 1);
+
+	$oP->add("<h1 id=\"select_category\">".Dict::S('Portal:SelectService')."</h1>\n");
+	$oP->add("<table>\n");
+	$oSearch = DBObjectSearch::FromOQL(PORTAL_SERVICECATEGORY_QUERY);
+	$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
+	while($oService = $oSet->Fetch())
+	{
+		$id = $oService->GetKey();
+		$sChecked = "";
+		if (isset($aParameters['service_id']) && ($id == $aParameters['service_id']))
+		{
+			$sChecked = "checked";
+		}
+		$oP->p("<tr><td style=\"vertical-align:top\"><p><input name=\"attr_service_id\" $sChecked type=\"radio\" id=\"service_$id\" value=\"$id\"></p></td><td style=\"vertical-align:top\"><p><b><label for=\"service_$id\">".$oService->GetName()."</label></b></p>");
+		$oP->p("<p>".$oService->GetAsHTML('description')."</p></td></tr>");		
+	}
+	$oP->add("</table>\n");	
+
+	$oP->DumpHiddenParams($aParameters, array('service_id'));
+	$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
+	$oP->WizardFormButtons(BUTTON_BACK | BUTTON_NEXT | BUTTON_CANCEL);
+	$oP->WizardFormEnd();
+	$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectOneService'));
+	$oP->add("</div>\n");
+}
+
+/**
+ * Displays the form to select a Service Subcategory Id (among the valid ones for the specified user Organization)
+ * and based on the page's parameter 'service_id'
+ * @param WebPage $oP Web page for the form output
+ * @param Organization $oUserOrg The organization of the current user
+ * @return void
+ */
+
+function SelectServiceSubCategory($oP, $oUserOrg)
+{
+	$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS);
+
+	$iSvcId = $aParameters['service_id'];
+	$iDefaultSubSvcId = isset($aParameters['servicesubcategory_id']) ? $aParameters['servicesubcategory_id'] : 0;
+
+	$iDefaultWizNext = 2;
+
+	$oSearch = DBObjectSearch::FromOQL(PORTAL_SERVICE_SUBCATEGORY_QUERY);
+	$oSet = new CMDBObjectSet($oSearch, array(), array('svc_id' => $iSvcId, 'org_id' => $oUserOrg->GetKey()));
+	$oServiceCategory = MetaModel::GetObject('Service', $iSvcId, false);
+	if (is_object($oServiceCategory))
+	{
+		$oP->add("<div class=\"wizContainer\" id=\"form_select_servicesubcategory\">\n");
+		$oP->add("<h1 id=\"select_subcategory\">".Dict::Format('Portal:SelectSubcategoryFrom_Service', $oServiceCategory->GetName())."</h1>\n");
+		$oP->WizardFormStart('request_wizard', $iDefaultWizNext);
+		$oP->add("<table>\n");
+		while($oSubService = $oSet->Fetch())
+		{
+			$id = $oSubService->GetKey();
+			$sChecked = "";
+			if ($id == $iDefaultSubSvcId)
+			{
+				$sChecked = "checked";
+			}
+
+			$oP->add("<tr>");
+
+			$oP->add("<td style=\"vertical-align:top\">");
+			$oP->add("<p><input name=\"attr_servicesubcategory_id\" $sChecked type=\"radio\" id=\"servicesubcategory_$id\" value=\"$id\"></p>");
+			$oP->add("</td>");
+
+			$oP->add("<td style=\"vertical-align:top\">");
+			$oP->add("<p><b><label for=\"servicesubcategory_$id\">".$oSubService->GetName()."</label></b></p>");
+			$oP->add("<p>".$oSubService->GetAsHTML('description')."</p>");
+			$oP->add("</td>");
+			$oP->add("</tr>");
+		}
+		$oP->add("</table>\n");	
+		$oP->DumpHiddenParams($aParameters, array('servicesubcategory_id'));
+		$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
+		$oP->WizardFormButtons(BUTTON_BACK | BUTTON_NEXT | BUTTON_CANCEL);
+		$oP->WizardFormEnd();
+		$oP->WizardCheckSelectionOnSubmit(Dict::S('Portal:PleaseSelectAServiceSubCategory'));
+		$oP->add("</div>\n");
+	}
+	else
+	{
+		$oP->p("Error: Invalid Service: id = $iSvcId");
+	}
+}
+
+/**
+ * Displays the form for the final step of the UserRequest creation
+ * @param WebPage $oP The current web page for the form output
+ * @param Organization $oUserOrg The organization of the current user
+ * @return void
+ */
+function RequestCreationForm($oP, $oUserOrg)
+{
+		$oP->add_script(
+<<<EOF
+		// Create the object once at the beginning of the page...
+		var oWizardHelper = new WizardHelper('UserRequest', '');
+EOF
+);
+	$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS);
+
+	// Example: $aList = array('title', 'description', 'impact', 'emergency');
+	$aList = explode(',', PORTAL_REQUEST_FORM_ATTRIBUTES);
+
+	$sDescription = '';
+	if (isset($aParameters['template_id']))
+	{
+		$oTemplate = MetaModel::GetObject('Template', $aParameters['template_id'], false);
+		if (is_object($oTemplate))
+		{
+			$sDescription = htmlentities($oTemplate->Get('template'), ENT_QUOTES, 'UTF-8');
+		}
+	}
+
+	$oServiceCategory = MetaModel::GetObject('Service', $aParameters['service_id'], false);
+	$oServiceSubCategory = MetaModel::GetObject('ServiceSubcategory', $aParameters['servicesubcategory_id'], false);
+	if (is_object($oServiceCategory) && is_object($oServiceSubCategory))
+	{
+		$oRequest = new UserRequest();
+		$oRequest->Set('org_id', $oUserOrg->GetKey());
+		$oRequest->Set('caller_id', UserRights::GetContactId());
+		$oRequest->Set('service_id', $aParameters['service_id']);
+		$oRequest->Set('servicesubcategory_id', $aParameters['servicesubcategory_id']);
+		
+		$oAttDef = MetaModel::GetAttributeDef('UserRequest', 'service_id');
+		$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $oServiceCategory->GetName());
+		$oAttDef = MetaModel::GetAttributeDef('UserRequest', 'servicesubcategory_id');
+		$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $oServiceSubCategory->GetName());
+
+		$iFlags = 0;
+		foreach($aList as $sAttCode)
+		{
+			$value = '';
+			if (isset($aParameters[$sAttCode]))
+			{
+				$value = $aParameters[$sAttCode];
+				$oRequest->Set($sAttCode, $value);
+			}
+		}
+		$aFieldsMap = array();
+		foreach($aList as $sAttCode)
+		{
+			$value = '';
+			$oAttDef = MetaModel::GetAttributeDef(get_class($oRequest), $sAttCode);
+			$iFlags = $oRequest->GetAttributeFlags($sAttCode);
+			if (isset($aParameters[$sAttCode]))
+			{
+				$value = $aParameters[$sAttCode];
+			}
+			$aArgs = array('this' => $oRequest);
+				
+			$sInputId = 'attr_'.$sAttCode;
+			$aFieldsMap[$sAttCode] = $sInputId;
+			$sValue = "<span id=\"field_{$sInputId}\">".$oRequest->GetFormElementForField($oP, get_class($oRequest), $sAttCode, $oAttDef, $value, '', 'attr_'.$sAttCode, '', $iFlags, $aArgs).'</span>';
+			$aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $sValue);
+		}
+		$aDetails[] = array('label' => MetaModel::GetLabel('UserRequest', PORTAL_ATTCODE_LOG), 'value' => '<textarea id="attr_moreinfo" class="resizable ui-resizable" cols="40" rows="8" name="attr_moreinfo" title="" style="margin: 0px; resize: none; position: static; display: block; height: 145px; width: 339px;">'.$sDescription.'</textarea>');
+
+		$oP->add_linked_script("../js/json.js");
+		$oP->add_linked_script("../js/forms-json-utils.js");
+		$oP->add_linked_script("../js/wizardhelper.js");
+		$oP->add_linked_script("../js/wizard.utils.js");
+		$oP->add_linked_script("../js/linkswidget.js");
+		$oP->add_linked_script("../js/extkeywidget.js");
+		$oP->add_linked_script("../js/jquery.blockUI.js");
+		$oP->add("<div class=\"wizContainer\" id=\"form_request_description\">\n");
+		$oP->add("<h1 id=\"title_request_form\">".Dict::S('Portal:DescriptionOfTheRequest')."</h1>\n");
+		$oP->WizardFormStart('request_form', 3);
+		//$oP->add("<table>\n");
+		$oP->details($aDetails);
+
+		$oAttPlugin = new AttachmentPlugIn();
+		$oAttPlugin->OnDisplayRelations($oRequest, $oP, true /* edit */);
+
+		$oP->DumpHiddenParams($aParameters, $aList);
+		$oP->add("<input type=\"hidden\" name=\"operation\" value=\"create_request\">");
+		$oP->WizardFormButtons(BUTTON_BACK | BUTTON_FINISH | BUTTON_CANCEL);
+		$oP->WizardFormEnd();
+		$oP->add("</div>\n");
+		$iFieldsCount = count($aFieldsMap);
+		$sJsonFieldsMap = json_encode($aFieldsMap);
+
+		$oP->add_ready_script(
+<<<EOF
+		oWizardHelper.SetFieldsMap($sJsonFieldsMap);
+		oWizardHelper.SetFieldsCount($iFieldsCount);
+
+		// Starts the validation when the page is ready
+		CheckFields('request_form', false);
+		$('#request_form').submit( function() {
+			return OnSubmit('request_form');
+		});
+EOF
+);
+	}
+	else
+	{
+		// User not authorized to use this service ?
+		//ShowOngoingTickets($oP);
+	}
+}
+
+/**
+ * Validate the parameters and create the UserRequest object (based on the page's POSTed parameters)
+ * @param WebPage $oP The current web page for the  output
+ * @param Organization $oUserOrg The organization of the current user
+ * @return void
+ */
+function DoCreateRequest($oP, $oUserOrg)
+{
+	$aParameters = $oP->ReadAllParams(PORTAL_ALL_PARAMS);
+	$sTransactionId = utils::ReadPostedParam('transaction_id', '');
+	if (!utils::IsTransactionValid($sTransactionId))
+	{
+		$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyCreated')."</h1>\n");
+		//ShowOngoingTickets($oP);
+		return;
+	}
+		
+	// Validate the parameters
+	// 1) ServiceCategory
+	$oSearch = DBObjectSearch::FromOQL(PORTAL_VALIDATE_SERVICECATEGORY_QUERY);
+	$oSet = new CMDBObjectSet($oSearch, array(), array('id' => $aParameters['service_id'], 'org_id' => $oUserOrg->GetKey()));
+	if ($oSet->Count() != 1)
+	{
+		// Invalid service for the current user !
+		throw new Exception("Invalid Service Category: id={$aParameters['service_id']} - count: ".$oSet->Count());
+	}
+	$oServiceCategory = $oSet->Fetch();
+	
+	// 2) Service Subcategory
+	$oSearch = DBObjectSearch::FromOQL(PORTAL_VALIDATE_SERVICESUBCATEGORY_QUERY);
+	$oSet = new CMDBObjectSet($oSearch, array(), array('service_id' => $aParameters['service_id'], 'id' =>$aParameters['servicesubcategory_id'],'org_id' => $oUserOrg->GetKey() ));
+	if ($oSet->Count() != 1)
+	{
+		// Invalid subcategory
+		throw new Exception("Invalid ServiceSubcategory: id={$aParameters['servicesubcategory_id']} for service category ".$oServiceCategory->GetName()."({$aParameters['service_id']}) - count: ".$oSet->Count());
+	}
+	$oServiceSubCategory = $oSet->Fetch();
+
+	$oRequest = new UserRequest();
+	$oRequest->Set('org_id', $oUserOrg->GetKey());
+	$oRequest->Set('caller_id', UserRights::GetContactId());
+	$aList = array('service_id', 'servicesubcategory_id', 'title', 'description', 'impact');
+	$oRequest->UpdateObjectFromPostedForm();
+	if (isset($aParameters['moreinfo']))
+	{
+		// There is a template, insert it into the description
+		$oRequest->Set(PORTAL_ATTCODE_LOG, $aParameters['moreinfo']);
+	}
+
+	if ((PORTAL_ATTCODE_TYPE != '') && (PORTAL_SET_TYPE_FROM != ''))
+	{
+		$oRequest->Set(PORTAL_ATTCODE_TYPE, $oServiceSubCategory->Get(PORTAL_SET_TYPE_FROM));
+	}
+
+	/////$oP->DoUpdateObjectFromPostedForm($oObj);
+	$oAttPlugin = new AttachmentPlugIn();
+	$oAttPlugin->OnFormSubmit($oRequest);
+
+	list($bRes, $aIssues) = $oRequest->CheckToWrite();
+	if ($bRes)
+	{
+		$oRequest->DBInsert();
+		$oP->add("<h1>".Dict::Format('UI:Title:Object_Of_Class_Created', $oRequest->GetName(), MetaModel::GetName(get_class($oRequest)))."</h1>\n");
+
+		//DisplayObject($oP, $oRequest, $oUserOrg);
+		ShowOngoingTickets($oP);
+	}
+	else
+	{
+		RequestCreationForm($oP, $oUserOrg);
+		$sIssueDesc = Dict::Format('UI:ObjectCouldNotBeWritten', implode(', ', $aIssues));
+		$oP->add_ready_script("alert('".addslashes($sIssueDesc)."');");
+	}	
+}
+
+/**
+ * Prompts the user for creating a new request
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function CreateRequest(WebPage $oP, Organization $oUserOrg)
+{
+	switch($oP->GetWizardStep())
+	{
+		case 0:
+		default:
+		SelectServiceCategory($oP, $oUserOrg);
+		break;
+		
+		case 1:
+		SelectServiceSubCategory($oP, $oUserOrg);
+		break;
+		
+		case 2:
+		RequestCreationForm($oP, $oUserOrg);
+		break;
+
+		case 3:
+		DoCreateRequest($oP, $oUserOrg);
+		break;
+	}
+}
+
+/**
+ * Lists all the currently opened User Requests for the current user
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function ListOpenRequests(WebPage $oP)
+{
+	$oUserOrg = GetUserOrg();
+
+	$sOQL = 'SELECT UserRequest WHERE org_id = :org_id AND status NOT IN ("closed")';
+	$oSearch = DBObjectSearch::FromOQL($sOQL);
+	$iUser = UserRights::GetContactId();
+	if ($iUser > 0)
+	{
+		$oSearch->AddCondition('caller_id', $iUser);
+	}
+	$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
+	$aZList =  array('finalclass', 'title', 'start_date', 'status', 'servicesubcategory_id', 'priority', 'caller_id');
+	$oP->DisplaySet($oSet, $aZList, Dict::S('Portal:NoOpenRequest'));
+}
+
+/**
+ * Lists all the currently resolved (not yet closed) User Requests for the current user
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function ListResolvedRequests(WebPage $oP)
+{
+	$oUserOrg = GetUserOrg();
+
+	$sOQL = 'SELECT UserRequest WHERE org_id = :org_id AND status = "resolved"';
+	$oSearch = DBObjectSearch::FromOQL($sOQL);
+	$iUser = UserRights::GetContactId();
+	if ($iUser > 0)
+	{
+		$oSearch->AddCondition('caller_id', $iUser);
+	}
+	$oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey()));
+	$aZList =  array('finalclass', 'title', 'start_date', 'status', 'servicesubcategory_id', 'priority', 'caller_id');
+	$oP->DisplaySet($oSet, $aZList, Dict::S('Portal:NoOpenRequest'));
+}
+
+/**
+ * Lists all the currently closed tickets
+ * @param WebPage $oP The current web page
+ * @return void
+ */
+function ListClosedTickets(WebPage $oP)
+{
+	$aAttSpecs = array('ref', 'start_date', 'close_date', 'service_id', 'caller_id');
+	$aZList =  array('title', 'start_date', 'close_date', 'servicesubcategory_id');
+
+	$oP->DisplaySearchForm('UserRequest', $aAttSpecs, array('operation' => 'show_closed'), 'search_', false /* => not closed */);
+
+	$oUserOrg = GetUserOrg();
+
+	// UserRequest
+	$oSearch = $oP->PostedParamsToFilter('UserRequest', $aAttSpecs, 'search_');
+	if(is_null($oSearch))
+	{
+		$oSearch = new DBObjectSearch('UserRequest');
+	}
+	$oSearch->AddCondition('org_id', $oUserOrg->GetKey());
+	$oSearch->AddCondition('status', 'closed');
+	$iUser = UserRights::GetContactId();
+	if ($iUser > 0)
+	{
+		$oSearch->AddCondition('caller_id', $iUser);
+	}
+	$oSet1 = new CMDBObjectSet($oSearch);
+	$oP->add("<p>\n");
+	$oP->add("<h1>".Dict::S('Portal:ClosedRequests')."</h1>\n");
+	$oP->DisplaySet($oSet1, $aZList, Dict::S('Portal:NoClosedRequest'));
+	$oP->add("</p>\n");
+}
+
+
+/**
+ * Display an object - to be customized
+ * @param WebPage $oP The current web page
+ * @param Object $oObj Any kind of object
+ * @param Object $oUserOrg The organization of the logged in user 
+ * @return void
+ */
+function DisplayObject($oP, $oObj, $oUserOrg)
+{
+	switch(get_class($oObj))
+	{
+		case 'UserRequest':
+		ShowDetailsRequest($oP, $oObj);
+		break;
+
+		default:
+		throw new Exception("The class ".get_class($oObj)." is not handled through the portal");
+	}
+}
+
+/**
+ * Displays the details of a request
+ * @param WebPage $oP The current web page
+ * @param Object $oObj The target object
+ * @return void
+ */
+function ShowDetailsRequest(WebPage $oP, $oObj)
+{
+	$sClass = get_class($oObj);
+
+	$bIsEscalateButton = false;
+	$bIsCloseButton = false;
+	$bEditAttachments = false;
+	switch($oObj->GetState())
+	{
+		case 'new':
+		case 'assigned':
+		case 'frozen':
+		$aEditAtt = array(
+			PORTAL_ATTCODE_LOG => '????'
+		);
+		$bEditAttachments = true;
+		// disabled - $bIsEscalateButton = true;
+		break;
+
+		case 'escalated_tto':
+		case 'escalated_ttr':
+		$aEditAtt = array(
+			PORTAL_ATTCODE_LOG => '????'
+		);
+		$bEditAttachments = true;
+		break;
+
+		case 'resolved':
+		$aEditAtt = array(
+			// non, read-only dans cet etat - 'ticket_log' => '????',
+			'user_satisfaction' => '????',
+			PORTAL_ATTCODE_COMMENT => '????',
+		);
+		$bIsCloseButton = true;
+		break;
+
+		case 'closed':
+		case 'closure_requested':
+		default:
+		$aEditAtt = array();
+		break;
+	}
+
+// REFACTORISER LA MISE EN FORME
+	$oP->add("<h1 id=\"title_request_details\">".$oObj->GetIcon()."&nbsp;".Dict::Format('Portal:TitleRequestDetailsFor_Request', $oObj->GetName())."</h1>\n");
+
+	switch($sClass)
+	{
+		case 'UserIssue':
+		$aAttList = array('col:0'=> array('ref','caller_id','impact','perimeter','servicesubcategory_id','title'),'col:1'=> array('status','priority','start_date','resolution_date','last_update','agent_id'));
+		break;
+
+		case 'UserRequest':
+		$aAttList = array('col:0'=> array('ref','caller_id','servicesubcategory_id','title'),'col:1'=> array('status','priority','start_date','resolution_date','last_update','agent_id'));
+		break;
+
+		default:
+		array('col:0'=> array('ref','service_id','servicesubcategory_id','title'),'col:1'=> array('status','start_date'));
+		break;
+	}
+
+	// Remove the edited attribute from the shown attributes
+	//
+	foreach($aEditAtt as $sAttCode => $foo)
+	{
+		foreach($aAttList as $col => $aColumn)
+		{
+			if (in_array($sAttCode, $aColumn))
+			{
+				if(($index = array_search($sAttCode, $aColumn)) !== false)
+				{
+					unset($aAttList[$col][$index]);
+				}
+			}
+		}
+	}
+
+	$oP->add("<div class=\"wizContainer\" id=\"form_commment_request\">\n");
+	$oP->WizardFormStart('request_form', null);
+
+	$oP->add('<div id="request_details">');
+	$oP->add('<table id="request_details_table">');
+
+	$oP->add('<tr>');
+	$oP->add('<td style="vertical-align:top;">');
+	$oP->DisplayObjectDetails($oObj, $aAttList['col:0']);
+	$oP->add('</td>');
+	$oP->add('<td style="vertical-align:top;">');
+	$oP->DisplayObjectDetails($oObj, $aAttList['col:1']);
+	$oP->add('</td>');
+	$oP->add('</tr>');
+
+// REFACTORISER
+	$oP->add('<tr>');
+	$oP->add('<td colspan="2" style="vertical-align:top;">');
+	$oAttPlugin = new AttachmentPlugIn();
+	if ($bEditAttachments)
+	{
+		$oAttPlugin->EnableDelete(false);
+		$oAttPlugin->OnDisplayRelations($oObj, $oP, true /* edit */);
+	}
+	else
+	{
+		$oAttPlugin->OnDisplayRelations($oObj, $oP, false /* read */);
+	}
+	$oP->add('</td>');
+	$oP->add('</tr>');
+
+	if (count($aEditAtt) > 0)
+	{
+		$oP->add('<tr>');
+		$oP->add('<td colspan="2" style="vertical-align:top;">');
+
+		//$oP->add("<form action=\"../portal/index.php\" id=\"request_form\" method=\"post\">\n");
+		//$oP->add('<table id=""><tr><td style="vertical-align:top;">');
+		//$oP->add("<h1 id=\"title_request_details\">".Dict::Format('Portal:CommentsFor_Request', $oObj->GetName())."</h1>\n");
+		$oP->add("<input type=\"hidden\" name=\"class\" value=\"$sClass\">");
+		$oP->add("<input type=\"hidden\" name=\"id\" value=\"".$oObj->GetKey()."\">");
+		$oP->add("<input type=\"hidden\" name=\"operation\" value=\"update_request\">");
+		$oP->add("<input type=\"hidden\" id=\"stimulus_to_apply\" name=\"apply_stimulus\" value=\"\">\n");
+		$oP->add_script(
+<<<EOF
+		function SetStimulusToApply(sStimulusCode)
+		{
+			$('#stimulus_to_apply').val(sStimulusCode);
+		}
+EOF
+);
+		$aEditFields = array(); // Intermediate array to avoid code duplication while splitting btw ticket_log and the rest
+		foreach($aEditAtt as $sAttCode => $foo)
+		{
+			$sValue = $oObj->Get($sAttCode);
+			$sDisplayValue = $oObj->GetEditValue($sAttCode);
+			$aArgs = array('this' => $oObj, 'formPrefix' => '');
+			$oAttDef = MetaModel::GetAttributeDef($sClass, $sAttCode);
+			$sInputId = 'input_'.$sAttCode;
+			$sHTMLValue = "<span id=\"field_{$sInputId}\">".cmdbAbstractObject::GetFormElementForField($oP, $sClass, $sAttCode, $oAttDef, $sValue, $sDisplayValue, $sInputId, '', 0 /*$iFlags*/, $aArgs).'</span>';
+
+			$aEditFields[$sAttCode] = array(
+				'label' => MetaModel::GetLabel($sClass, $sAttCode),
+				'value' => $sHTMLValue
+			);
+		}
+		foreach($aEditFields as $sAttCode => $aFieldSpec)
+		{
+			if ($sAttCode == PORTAL_ATTCODE_LOG)
+			{
+				// Skip, the public log will be displayed below the buttons
+				continue;
+			}
+			$oP->add("<div class=\"edit_item\">");
+			$oP->add('<h1>'.$aFieldSpec['label'].'</h1>');
+			$oP->add($aFieldSpec['value']);
+			$oP->add('</div>');
+		}
+	//	$oP->p('<textarea id="user_request_commment" name="commment"></textarea>');
+		if($bIsCloseButton)
+		{
+			$sStimulusCode = 'ev_close';
+			$oP->p('<input type="submit" onClick="SetStimulusToApply(\''.$sStimulusCode.'\');" value="'.Dict::S('Portal:Button:CloseTicket').'">');
+		}
+		else
+		{
+			$oP->p('<input type="submit" value="'.Dict::S('Portal:Button:UpdateRequest').'">');
+		}
+		
+		if ($bIsEscalateButton)
+		{
+			$sStimulusCode = 'ev_timeout';
+			$oP->p('<input type="submit" onClick="SetStimulusToApply(\''.$sStimulusCode.'\');" value="'.Dict::S('Portal:ButtonEscalate').'">');
+		}
+
+		$oP->add('</td>');
+		$oP->add('</tr>');
+	}
+
+	$oP->add('<tr>');
+	$oP->add('<td colspan="2" style="vertical-align:top;">');
+	if (isset($aEditFields[PORTAL_ATTCODE_LOG]))
+	{
+		$oP->add("<div class=\"edit_item\">");
+		$oP->add('<h1>'.$aEditFields[PORTAL_ATTCODE_LOG]['label'].'</h1>');
+		$oP->add($aEditFields[PORTAL_ATTCODE_LOG]['value']);
+		$oP->add('</div>');
+	}
+	else
+	{
+		$oP->add('<h1>'.MetaModel::GetLabel($sClass, PORTAL_ATTCODE_LOG).'</h1>');
+		$oP->add($oObj->GetAsHTML(PORTAL_ATTCODE_LOG));
+	}
+	$oP->add('</td>');
+	$oP->add('</tr>');
+
+	$oP->add('</table>');
+	$oP->add('</div>');
+
+	$oP->WizardFormEnd();
+	$oP->add('</div>');
+}
+
+/**
+ * Get The organization of the current user (i.e. the organization of its contact)
+ * @param WebPage $oP The current page, for errors output
+ * @return Organization The user's org or null in case of problem...
+ */
+function GetUserOrg()
+{
+	$oOrg = null;
+	$iContactId = UserRights::GetContactId();
+	$oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail
+	if (is_object($oContact))
+	{
+		$oOrg = MetaModel::GetObject('Organization', $oContact->Get('org_id'), false); // false => can fail
+	}
+	else
+	{
+		throw new Exception(Dict::S('Portal:ErrorNoContactForThisUser'));
+	}
+	return $oOrg;
+}
+
+///////////////////////////////////////////////////////////////////////////////
+//
+// Main program
+//
+///////////////////////////////////////////////////////////////////////////////
+
+try
+{
+	require_once(APPROOT.'/application/startup.inc.php');
+	require_once(APPROOT.'/application/portalwebpage.class.inc.php');
+	$oAppContext = new ApplicationContext();
+	$sOperation = utils::ReadParam('operation', '');
+
+	require_once(APPROOT.'/application/loginwebpage.class.inc.php');
+	LoginWebPage::DoLogin(false /* bMustBeAdmin */, true /* IsAllowedToPortalUsers */); // Check user rights and prompt if needed
+
+   ApplicationContext::SetUrlMakerClass('MyPortalURLMaker');
+
+	if (!class_exists('UserRequest'))
+	{
+		$oP = new WebPage(Dict::S('Portal:Title'));
+		$oP->p(dict::Format('Portal:NoRequestMgmt', UserRights::GetUserFriendlyName()));
+	}
+	else
+	{
+		$oUserOrg = GetUserOrg();
+	
+		$sCode = $oUserOrg->Get('code');
+		$sAlternateStylesheet = '';
+		if (@file_exists("./$sCode/portal.css"))
+		{
+			$sAlternateStylesheet = "$sCode";
+		}
+	
+		$oP = new PortalWebPage(Dict::S('Portal:Title'), $sAlternateStylesheet);
+	
+	   $oP->EnableDisconnectButton(utils::CanLogOff());
+	   $oP->SetWelcomeMessage(Dict::Format('Portal:WelcomeUserOrg', UserRights::GetUserFriendlyName(), $oUserOrg->GetName()));
+	
+		if (is_object($oUserOrg))
+		{
+			switch($sOperation)
+			{
+				case 'show_closed':
+				DisplayMainMenu($oP);
+				ShowClosedTickets($oP);
+				break;
+						
+				case 'create_request':
+				DisplayMainMenu($oP);
+				CreateRequest($oP, $oUserOrg);
+				break;
+						
+				case 'details':
+				DisplayMainMenu($oP);
+				$oObj = $oP->FindObjectFromArgs(array('UserRequest'));
+				DisplayObject($oP, $oObj, $oUserOrg);
+				break;
+				
+				case 'update_request':
+				DisplayMainMenu($oP);
+				$oObj = $oP->FindObjectFromArgs(array('UserRequest'));
+				switch(get_class($oObj))
+				{
+				case 'UserRequest':
+					$aAttList = array(PORTAL_ATTCODE_LOG, 'user_satisfaction', PORTAL_ATTCODE_COMMENT);
+					break;
+	
+				default:
+					throw new Exception("Implementation issue: unexpected class '".get_class($oObj)."'");
+				}
+				try
+				{
+					$oP->DoUpdateObjectFromPostedForm($oObj, $aAttList);
+				}
+				catch(TransactionException $e)
+				{
+					$oP->add("<h1>".Dict::S('UI:Error:ObjectAlreadyUpdated')."</h1>\n");
+				}
+				DisplayObject($oP, $oObj, $oUserOrg);
+				break;
+	
+				case 'show_ongoing':
+				default:
+				DisplayMainMenu($oP);
+				ShowOngoingTickets($oP);
+			} 
+		}
+	}
+	$oP->output();
+}
+catch(CoreException $e)
+{
+	require_once(APPROOT.'/setup/setuppage.class.inc.php');
+	$oP = new SetupPage(Dict::S('UI:PageTitle:FatalError'));
+	$oP->add("<h1>".Dict::S('UI:FatalErrorMessage')."</h1>\n");	
+	$oP->error(Dict::Format('UI:Error_Details', $e->getHtmlDesc()));	
+	$oP->output();
+
+	if (MetaModel::IsLogEnabledIssue())
+	{
+		if (MetaModel::IsValidClass('EventIssue'))
+		{
+			try
+			{
+				$oLog = new EventIssue();
+	
+				$oLog->Set('message', $e->getMessage());
+				$oLog->Set('userinfo', '');
+				$oLog->Set('issue', $e->GetIssue());
+				$oLog->Set('impact', 'Page could not be displayed');
+				$oLog->Set('callstack', $e->getTrace());
+				$oLog->Set('data', $e->getContextData());
+				$oLog->DBInsertNoReload();
+			}
+			catch(Exception $e)
+			{
+				IssueLog::Error("Failed to log issue into the DB");
+			}
+		}
+
+		IssueLog::Error($e->getMessage());
+	}
+
+	// For debugging only
+	//throw $e;
+}
+catch(Exception $e)
+{
+	require_once(APPROOT.'/setup/setuppage.class.inc.php');
+	$oP = new SetupPage(Dict::S('UI:PageTitle:FatalError'));
+	$oP->add("<h1>".Dict::S('UI:FatalErrorMessage')."</h1>\n");	
+	$oP->error(Dict::Format('UI:Error_Details', $e->getMessage()));	
+	$oP->output();
+
+	if (MetaModel::IsLogEnabledIssue())
+	{
+		if (MetaModel::IsValidClass('EventIssue'))
+		{
+			try
+			{
+				$oLog = new EventIssue();
+	
+				$oLog->Set('message', $e->getMessage());
+				$oLog->Set('userinfo', '');
+				$oLog->Set('issue', 'PHP Exception');
+				$oLog->Set('impact', 'Page could not be displayed');
+				$oLog->Set('callstack', $e->getTrace());
+				$oLog->Set('data', array());
+				$oLog->DBInsertNoReload();
+			}
+			catch(Exception $e)
+			{
+				IssueLog::Error("Failed to log issue into the DB");
+			}
+		}
+
+		IssueLog::Error($e->getMessage());
+	}
+}
+?>