Datamodel: draft for the tickets (integration of StimulusInternal)

git-svn-id: http://svn.code.sf.net/p/itop/code/trunk@534 a333f486-631f-4898-b8df-5754b55c2be0

core/attributedef.class.inc.php

@@ -632,6 +632,7 @@ class AttributeString extends AttributeDBField
 
 	public function MakeRealValue($proposedValue)
 	{
+		if (is_null($proposedValue)) return null;
 		return (string)$proposedValue;
 		// if (!settype($proposedValue, "string"))
 		// {

core/metamodel.class.php

@@ -49,6 +49,12 @@ define('ENUM_CHILD_CLASSES_EXCLUDETOP', 1);
 define('ENUM_CHILD_CLASSES_ALL', 2);
 
 /**
+ * Specifies that this attribute is visible/editable.... normal (default config) 
+ *
+ * @package     iTopORM
+ */
+define('OPT_ATT_NORMAL', 0);
+/**
  * Specifies that this attribute is hidden in that state 
  *
  * @package     iTopORM
@@ -774,8 +780,8 @@ abstract class MetaModel
 	//
 	// Object lifecycle model
 	//
-	private static $m_aStates = array(); // array of ("classname" => array of "statecode"=>array('label'=>..., 'description'=>..., attribute_inherit=> attribute_list=>...))
-	private static $m_aStimuli = array(); // array of ("classname" => array of ("stimuluscode"=>array('label'=>..., 'description'=>...)))
+	private static $m_aStates = array(); // array of ("classname" => array of "statecode"=>array('label'=>..., attribute_inherit=> attribute_list=>...))
+	private static $m_aStimuli = array(); // array of ("classname" => array of ("stimuluscode"=>array('label'=>...)))
 	private static $m_aTransitions = array(); // array of ("classname" => array of ("statcode_from"=>array of ("stimuluscode" => array('target_state'=>..., 'actions'=>array of handlers procs, 'user_restriction'=>TBD)))
 
 	public static function EnumStates($sClass)
@@ -1223,9 +1229,20 @@ abstract class MetaModel
 		if (!empty($sParentState))
 		{
 			// Inherit from the given state (must be defined !)
+			//
 			$aToInherit = self::$m_aStates[$sTargetClass][$sParentState];
+
+			// Reset the constraint when it was mandatory to set the value at the previous state
+			//
+			foreach ($aToInherit['attribute_list'] as $sState => $iFlags)
+			{
+				$iFlags = $iFlags & ~OPT_ATT_MUSTPROMPT;
+				$iFlags = $iFlags & ~OPT_ATT_MUSTCHANGE;
+				$aToInherit['attribute_list'][$sState] = $iFlags;
+			}
+			
 			// The inherited configuration could be overriden
-			$aStateDef['attribute_list'] = array_merge($aToInherit, $aStateDef['attribute_list']);
+			$aStateDef['attribute_list'] = array_merge($aToInherit['attribute_list'], $aStateDef['attribute_list']);
 		}
 		self::$m_aStates[$sTargetClass][$sStateCode] = $aStateDef;
 

core/stimulus.class.inc.php

@@ -126,6 +126,12 @@ class ObjectStimulus
 
 class StimulusUserAction extends ObjectStimulus
 {
+	// Entry in the menus
+}
+
+class StimulusInternal extends ObjectStimulus
+{
+	// Applied from page xxxx
 }
 
 ?>

modules/itop-config-mgmt-1.0.0/en.dict.itop-config-mgmt.php

@@ -645,8 +645,8 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:NetworkDevice+' => '',
 	'Class:NetworkDevice/Attribute:type' => 'Type',
 	'Class:NetworkDevice/Attribute:type+' => '',
-	'Class:NetworkDevice/Attribute:type/Value:WANaccelerator' => 'WAN Accelerator',
-	'Class:NetworkDevice/Attribute:type/Value:WANaccelerator+' => '',
+	'Class:NetworkDevice/Attribute:type/Value:wanaccelerator' => 'WAN Accelerator',
+	'Class:NetworkDevice/Attribute:type/Value:wanaccelerator+' => '',
 	'Class:NetworkDevice/Attribute:type/Value:firewall' => 'Firewall',
 	'Class:NetworkDevice/Attribute:type/Value:firewall+' => '',
 	'Class:NetworkDevice/Attribute:type/Value:hub' => 'Hub',
@@ -699,18 +699,18 @@ Dict::Add('EN US', 'English', 'English', array(
 	'Class:Printer+' => '',
 	'Class:Printer/Attribute:type' => 'Type',
 	'Class:Printer/Attribute:type+' => '',
-	'Class:Printer/Attribute:type/Value:Mopier' => 'Mopier',
-	'Class:Printer/Attribute:type/Value:Mopier+' => '',
-	'Class:Printer/Attribute:type/Value:Printer' => 'Printer',
-	'Class:Printer/Attribute:type/Value:Printer+' => '',
+	'Class:Printer/Attribute:type/Value:mopier' => 'Mopier',
+	'Class:Printer/Attribute:type/Value:mopier+' => '',
+	'Class:Printer/Attribute:type/Value:printer' => 'Printer',
+	'Class:Printer/Attribute:type/Value:printer+' => '',
 	'Class:Printer/Attribute:technology' => 'Technology',
 	'Class:Printer/Attribute:technology+' => '',
-	'Class:Printer/Attribute:technology/Value:Inkjet' => 'Inkjet',
-	'Class:Printer/Attribute:technology/Value:Inkjet+' => '',
-	'Class:Printer/Attribute:technology/Value:Laser' => 'Laser',
-	'Class:Printer/Attribute:technology/Value:Laser+' => '',
-	'Class:Printer/Attribute:technology/Value:Tracer' => 'Tracer',
-	'Class:Printer/Attribute:technology/Value:Tracer+' => '',
+	'Class:Printer/Attribute:technology/Value:inkjet' => 'Inkjet',
+	'Class:Printer/Attribute:technology/Value:inkjet+' => '',
+	'Class:Printer/Attribute:technology/Value:laser' => 'Laser',
+	'Class:Printer/Attribute:technology/Value:laser+' => '',
+	'Class:Printer/Attribute:technology/Value:tracer' => 'Tracer',
+	'Class:Printer/Attribute:technology/Value:tracer+' => '',
 ));
 
 //

modules/itop-config-mgmt-1.0.0/model.itop-config-mgmt.php

@@ -1018,7 +1018,7 @@ class NetworkDevice extends InfrastructureCI
 		MetaModel::Init_Params($aParams);
 		MetaModel::Init_InheritAttributes();
 
-		MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('WANaccelerator,firewall,hub,loadbalancer,router,switch'), "sql"=>"type", "default_value"=>"switch", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('wanaccelerator,firewall,hub,loadbalancer,router,switch'), "sql"=>"type", "default_value"=>"switch", "is_null_allowed"=>true, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributeString("ios_version", array("allowed_values"=>null, "sql"=>"ios_version", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributeString("ram", array("allowed_values"=>null, "sql"=>"ram", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
 		MetaModel::Init_AddAttribute(new AttributePassword("snmp_read", array("allowed_values"=>null, "sql"=>"snmp_read", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
@@ -1084,8 +1084,8 @@ class Printer extends InfrastructureCI
 		MetaModel::Init_Params($aParams);
 		MetaModel::Init_InheritAttributes();
 
-		MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('Mopier,Printer'), "sql"=>"type", "default_value"=>"Printer", "is_null_allowed"=>true, "depends_on"=>array())));
-		MetaModel::Init_AddAttribute(new AttributeEnum("technology", array("allowed_values"=>new ValueSetEnum('Laser,Inkjet,Tracer'), "sql"=>"technology", "default_value"=>"Laser", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("type", array("allowed_values"=>new ValueSetEnum('mopier,printer'), "sql"=>"type", "default_value"=>"printer", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("technology", array("allowed_values"=>new ValueSetEnum('laser,inkjet,tracer'), "sql"=>"technology", "default_value"=>"laser", "is_null_allowed"=>true, "depends_on"=>array())));
 
 		MetaModel::Init_SetZListItems('details', array('name', 'status', 'owner_id', 'importance', 'brand', 'model', 'serial_number', 'asset_ref', 'description', 'location_id', 'location_details', 'management_ip', 'default_gateway', 'type', 'technology'));
 		MetaModel::Init_SetZListItems('advanced_search', array('name', 'status', 'owner_id', 'importance', 'brand', 'model', 'serial_number', 'asset_ref', 'description', 'location_id', 'location_details', 'management_ip', 'default_gateway', 'type', 'technology'));

modules/itop-incident-mgmt-1.0.0/module.itop-incident-mgmt.php

@@ -13,6 +13,7 @@ SetupWebPage::AddModule(
 		//
 		'dependencies' => array(
 			'itop-config-mgmt/1.0.0',
+			'itop-service-mgmt/1.0.0',
 			'itop-tickets/1.0.0',
 		),
 		'mandatory' => false,

modules/itop-tickets-1.0.0/en.dict.itop-tickets.php

@@ -0,0 +1,51 @@
+<?php
+// Copyright (C) 2010 Combodo SARL
+//
+//   This program is free software; you can redistribute it and/or modify
+//   it under the terms of the GNU General Public License as published by
+//   the Free Software Foundation; version 3 of the License.
+//
+//   This program is distributed in the hope that it will be useful,
+//   but WITHOUT ANY WARRANTY; without even the implied warranty of
+//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+//   GNU General Public License for more details.
+//
+//   You should have received a copy of the GNU General Public License
+//   along with this program; if not, write to the Free Software
+//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
+
+/**
+ * Localized data
+ *
+ * @author      Erwan Taloc <erwan.taloc@combodo.com>
+ * @author      Romain Quetiez <romain.quetiez@combodo.com>
+ * @author      Denis Flaven <denis.flaven@combodo.com>
+ * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
+ */
+
+// Dictionnay conventions
+// Class:<class_name>
+// Class:<class_name>+
+// Class:<class_name>/Attribute:<attribute_code>
+// Class:<class_name>/Attribute:<attribute_code>+
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
+// Class:<class_name>/Stimulus:<stimulus_code>
+// Class:<class_name>/Stimulus:<stimulus_code>+
+
+//////////////////////////////////////////////////////////////////////
+// Classes in 'bizmodel'
+//////////////////////////////////////////////////////////////////////
+//
+
+// Dictionnay conventions
+// Class:<class_name>
+// Class:<class_name>+
+// Class:<class_name>/Attribute:<attribute_code>
+// Class:<class_name>/Attribute:<attribute_code>+
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
+// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
+// Class:<class_name>/Stimulus:<stimulus_code>
+// Class:<class_name>/Stimulus:<stimulus_code>+
+
+?>

modules/itop-tickets-1.0.0/model.itop-tickets.php

@@ -0,0 +1,551 @@
+<?php
+// Copyright (C) 2010 Combodo SARL
+//
+//   This program is free software; you can redistribute it and/or modify
+//   it under the terms of the GNU General Public License as published by
+//   the Free Software Foundation; version 3 of the License.
+//
+//   This program is distributed in the hope that it will be useful,
+//   but WITHOUT ANY WARRANTY; without even the implied warranty of
+//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+//   GNU General Public License for more details.
+//
+//   You should have received a copy of the GNU General Public License
+//   along with this program; if not, write to the Free Software
+//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
+
+/**
+ * Persistent classes for a CMDB
+ *
+ * @author      Erwan Taloc <erwan.taloc@combodo.com>
+ * @author      Romain Quetiez <romain.quetiez@combodo.com>
+ * @author      Denis Flaven <denis.flaven@combodo.com>
+ * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
+ */
+
+
+
+
+
+
+abstract class Ticket extends cmdbAbstractObject
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,ticketing",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "ticket",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeString("ref", array("allowed_values"=>null, "sql"=>"ref", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeString("title", array("allowed_values"=>null, "sql"=>"title", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeText("ticket_log", array("allowed_values"=>null, "sql"=>"ticket_log", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDateTime("start_date", array("allowed_values"=>null, "sql"=>"start_date", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("document_list", array("linked_class"=>"lnkTicketToDoc", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"document_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("ci_list", array("linked_class"=>"lnkTicketToCI", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"ci_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeLinkedSetIndirect("contact_list", array("linked_class"=>"lnkTicketToContact", "ext_key_to_me"=>"ticket_id", "ext_key_to_remote"=>"contact_id", "allowed_values"=>null, "count_min"=>0, "count_max"=>0, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date'));
+	}
+}
+class lnkTicketToDoc extends cmdbAbstractObject
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,ticketing",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ticket_id",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "lnktickettodoc",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("document_id", array("targetclass"=>"Document", "jointype"=>null, "allowed_values"=>null, "sql"=>"document_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("document_name", array("allowed_values"=>null, "extkey_attcode"=>"document_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ticket_id', 'document_id'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'document_id'));
+		MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'document_id'));
+		MetaModel::Init_SetZListItems('list', array('ticket_id', 'document_id'));
+	}
+}
+class lnkTicketToContact extends cmdbAbstractObject
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,ticketing",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ticket_id",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "lnktickettocontact",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("contact_id", array("targetclass"=>"Contact", "jointype"=>null, "allowed_values"=>null, "sql"=>"contact_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("contact_name", array("allowed_values"=>null, "extkey_attcode"=>"contact_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("contact_email", array("allowed_values"=>null, "extkey_attcode"=>"contact_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ticket_id', 'contact_id', 'contact_email'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'contact_id', 'contact_email'));
+		MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'contact_id', 'contact_email'));
+		MetaModel::Init_SetZListItems('list', array('ticket_id', 'contact_id', 'contact_email'));
+	}
+}
+class lnkTicketToCI extends cmdbAbstractObject
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,ticketing",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ticket_id",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "lnktickettoci",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("ticket_id", array("targetclass"=>"Ticket", "jointype"=>null, "allowed_values"=>null, "sql"=>"ticket_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("ticket_ref", array("allowed_values"=>null, "extkey_attcode"=>"ticket_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("ci_id", array("targetclass"=>"FunctionalCI", "jointype"=>null, "allowed_values"=>null, "sql"=>"ci_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("ci_name", array("allowed_values"=>null, "extkey_attcode"=>"ci_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("ci_status", array("allowed_values"=>null, "extkey_attcode"=>"ci_id", "target_attcode"=>"status", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ticket_id', 'ci_id', 'ci_status'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ticket_id', 'ci_id', 'ci_status'));
+		MetaModel::Init_SetZListItems('standard_search', array('ticket_id', 'ci_id', 'ci_status'));
+		MetaModel::Init_SetZListItems('list', array('ticket_id', 'ci_id', 'ci_status'));
+	}
+}
+class Incident extends Ticket
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,incidentmgmt",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "status",
+			"reconc_keys" => array("name"),
+			"db_table" => "incident",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('new,assigned,escalated_tto,escalated_ttr,resolved,closed'), "sql"=>"status", "default_value"=>"new", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("customer_id", array("targetclass"=>"Organization", "jointype"=>null, "allowed_values"=>null, "sql"=>"customer_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_AUTO, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("customer_name", array("allowed_values"=>null, "extkey_attcode"=>"customer_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("service_id", array("targetclass"=>"Service", "jointype"=>null, "allowed_values"=>null, "sql"=>"service_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("service_name", array("allowed_values"=>null, "extkey_attcode"=>"service_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("servicesubcategory_id", array("targetclass"=>"ServiceSubcategory", "jointype"=>null, "allowed_values"=>null, "sql"=>"servicesubcategory_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("servicesubcategory_name", array("allowed_values"=>null, "extkey_attcode"=>"servicesubcategory_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeString("product", array("allowed_values"=>null, "sql"=>"product", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("impact", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"impact", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("urgency", array("allowed_values"=>new ValueSetEnum('1,2,3'), "sql"=>"urgency", "default_value"=>"1", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("priority", array("allowed_values"=>new ValueSetEnum('low,medium,high'), "sql"=>"priority", "default_value"=>"low", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("workgroup_id", array("targetclass"=>"Team", "jointype"=>null, "allowed_values"=>null, "sql"=>"workgroup_id", "is_null_allowed"=>false, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"workgroup_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("agent_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"agent_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("agent_name", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("agent_email", array("allowed_values"=>null, "extkey_attcode"=>"agent_id", "target_attcode"=>"email", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("related_problem_id", array("targetclass"=>"Problem", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_problem_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("related_problem_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_problem_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("related_change_id", array("targetclass"=>"Change", "jointype"=>null, "allowed_values"=>null, "sql"=>"related_change_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("related_change_ref", array("allowed_values"=>null, "extkey_attcode"=>"related_change_id", "target_attcode"=>"ref", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDateTime("closure_date", array("allowed_values"=>null, "sql"=>"closure_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDateTime("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDateTime("assignment_date", array("allowed_values"=>null, "sql"=>"assignment_date", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDateTime("escalation_deadline", array("allowed_values"=>null, "sql"=>"escalation_deadline", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDateTime("closure_deadline", array("allowed_values"=>null, "sql"=>"closure_deadline", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("resolution_code", array("allowed_values"=>new ValueSetEnum('fixed,duplicate,couldnotreproduce,irrelevant'), "sql"=>"resolution_code", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeText("solution", array("allowed_values"=>null, "sql"=>"solution", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("user_satisfaction", array("allowed_values"=>new ValueSetEnum('1,2,3,4'), "sql"=>"user_satisfaction", "default_value"=>null, "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeText("user_commment", array("allowed_values"=>null, "sql"=>"user_commment", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'status', 'caller_id', 'customer_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'agent_email', 'related_problem_id', 'related_change_id', 'closure_date', 'last_update', 'assignment_date', 'escalation_deadline', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment'));
+
+		// Lifecycle
+		MetaModel::Init_DefineState(
+			"new",
+			array(
+				"attribute_inherit" => null,
+				"attribute_list" => array(
+					'ref' => OPT_ATT_READONLY,
+					'contact_list' => OPT_ATT_READONLY,
+					'start_date' => OPT_ATT_READONLY,
+					'last_update' => OPT_ATT_READONLY,
+					'assignment_date' => OPT_ATT_HIDDEN,
+					'escalation_deadline' => OPT_ATT_HIDDEN,
+					'closure_deadline' => OPT_ATT_HIDDEN,
+					'closure_date' => OPT_ATT_HIDDEN,
+					'customer_id' => OPT_ATT_MUSTCHANGE,
+					'service_id' => OPT_ATT_MUSTCHANGE,
+					'servicesubcategory_id' => OPT_ATT_MUSTCHANGE,
+					'product' => OPT_ATT_MUSTPROMPT,
+					'impact' => OPT_ATT_MUSTCHANGE,
+					'urgency' => OPT_ATT_MUSTCHANGE,
+					'priority' => OPT_ATT_READONLY,
+					'workgroup_id' => OPT_ATT_MUSTCHANGE,
+					'agent_id' => OPT_ATT_HIDDEN,
+					'related_problem_id' => OPT_ATT_HIDDEN,
+					'related_change_id' => OPT_ATT_HIDDEN,
+					'resolution_code' => OPT_ATT_HIDDEN,
+					'solution' => OPT_ATT_HIDDEN,
+					'user_satisfaction' => OPT_ATT_HIDDEN,
+					'user_commment' => OPT_ATT_HIDDEN,
+				),
+			)
+		);
+		MetaModel::Init_DefineState(
+			"escalated_tto",
+			array(
+				"attribute_inherit" => 'new',
+				"attribute_list" => array(
+				),
+			)
+		);
+		MetaModel::Init_DefineState(
+			"assigned",
+			array(
+				"attribute_inherit" => 'new',
+				"attribute_list" => array(
+					'agent_id' => OPT_ATT_MUSTCHANGE,
+					'related_problem_id' => OPT_ATT_NORMAL,
+					'related_change_id' => OPT_ATT_NORMAL,
+				),
+			)
+		);
+		MetaModel::Init_DefineState(
+			"escalated_ttr",
+			array(
+				"attribute_inherit" => 'assigned',
+				"attribute_list" => array(
+				),
+			)
+		);
+		MetaModel::Init_DefineState(
+			"resolved",
+			array(
+				"attribute_inherit" => 'assigned',
+				"attribute_list" => array(
+					'resolution_code' => OPT_ATT_MUSTCHANGE,
+					'solution' => OPT_ATT_MUSTPROMPT,
+				),
+			)
+		);
+		MetaModel::Init_DefineState(
+			"closed",
+			array(
+				"attribute_inherit" => 'resolved',
+				"attribute_list" => array(
+					'user_satisfaction' => OPT_ATT_MUSTCHANGE,
+					'user_commment' => OPT_ATT_MUSTPROMPT,
+				),
+			)
+		);
+
+		MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_assign", array()));
+		MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_reassign", array()));
+		MetaModel::Init_DefineStimulus(new StimulusInternal("ev_timeout", array()));
+		MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_resolve", array()));
+		MetaModel::Init_DefineStimulus(new StimulusUserAction("ev_close", array()));
+
+		MetaModel::Init_DefineTransition("new", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
+		MetaModel::Init_DefineTransition("new", "ev_timeout", array("target_state"=>"escalated_tto", "actions"=>array(), "user_restriction"=>null));
+
+		MetaModel::Init_DefineTransition("escalated_tto", "ev_assign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
+
+		MetaModel::Init_DefineTransition("assigned", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
+		MetaModel::Init_DefineTransition("assigned", "ev_timeout", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null));
+		MetaModel::Init_DefineTransition("assigned", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null));
+
+		MetaModel::Init_DefineTransition("escalated_ttr", "ev_reassign", array("target_state"=>"escalated_ttr", "actions"=>array(), "user_restriction"=>null));
+		MetaModel::Init_DefineTransition("escalated_ttr", "ev_resolve", array("target_state"=>"resolved", "actions"=>array(), "user_restriction"=>null));
+
+		MetaModel::Init_DefineTransition("resolved", "ev_reassign", array("target_state"=>"assigned", "actions"=>array(), "user_restriction"=>null));
+		MetaModel::Init_DefineTransition("resolved", "ev_close", array("target_state"=>"closed", "actions"=>array(), "user_restriction"=>null));
+	}
+
+	public function ComputeValues()
+	{
+		$iKey = $this->GetKey();
+		if ($iKey < 0)
+		{
+			// Object not yet in the Database
+			$iKey = MetaModel::GetNextKey(get_class($this));
+		}
+		$sName = sprintf('I-%06d', $iKey);
+		$this->Set('ref', $sName);
+
+		$iPriority = $this->Get('impact') * $this->Get('urgency');
+		if ($iPriority > 5)
+		{
+			$this->Set('priority', 'high');
+		}
+		else
+		{
+			$this->Set('priority', 'low');
+		}
+	}
+}
+class Change extends Ticket
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,changemgmt",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "change",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeString("reason", array("allowed_values"=>null, "sql"=>"reason", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeEnum("status", array("allowed_values"=>new ValueSetEnum('Approved,Assigned,Closed,Implemented,Monitored,New,NotApproved,PlannedScheduled,Rejected,Validated'), "sql"=>"status", "default_value"=>"New", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalKey("caller_id", array("targetclass"=>"Person", "jointype"=>null, "allowed_values"=>null, "sql"=>"caller_id", "is_null_allowed"=>true, "on_target_delete"=>DEL_MANUAL, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeExternalField("workgroup_name", array("allowed_values"=>null, "extkey_attcode"=>"caller_id", "target_attcode"=>"name", "is_null_allowed"=>true, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDate("start", array("allowed_values"=>null, "sql"=>"start", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDate("end", array("allowed_values"=>null, "sql"=>"end", "default_value"=>"", "is_null_allowed"=>false, "depends_on"=>array())));
+		MetaModel::Init_AddAttribute(new AttributeDate("last_update", array("allowed_values"=>null, "sql"=>"last_update", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'reason', 'status', 'caller_id', 'start', 'end', 'last_update'));
+
+		MetaModel::Init_DefineState(
+			"new",
+			array(
+				"attribute_inherit"=>null,
+				"attribute_list"=>array(
+					'xxx' => OPT_ATT_READONLY,
+					'xxx' => OPT_ATT_HIDDEN,
+					'xxx' => OPT_ATT_MUSTCHANGE,
+					'xxx' => OPT_ATT_MUSTPROMPT,
+					'xxx' => OPT_ATT_MANDATORY,
+				),
+			)
+		);
+	}
+}
+class UserRequest extends Ticket
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,callmgmt",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "userrequest",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+	}
+}
+class Problem extends Ticket
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,problemmgmt",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "problem",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+
+		MetaModel::Init_DefineState(
+			"new",
+			array(
+				"attribute_inherit"=>null,
+				"attribute_list"=>array(
+					'xxx' => OPT_ATT_READONLY,
+					'xxx' => OPT_ATT_HIDDEN,
+					'xxx' => OPT_ATT_MUSTCHANGE,
+					'xxx' => OPT_ATT_MUSTPROMPT,
+					'xxx' => OPT_ATT_MANDATORY,
+				),
+			)
+		);
+	}
+}
+class KnownError extends Ticket
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,knownerrormgmt",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "knownerror",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+
+		MetaModel::Init_DefineState(
+			"new",
+			array(
+				"attribute_inherit"=>null,
+				"attribute_list"=>array(
+					'xxx' => OPT_ATT_READONLY,
+					'xxx' => OPT_ATT_HIDDEN,
+					'xxx' => OPT_ATT_MUSTCHANGE,
+					'xxx' => OPT_ATT_MUSTPROMPT,
+					'xxx' => OPT_ATT_MANDATORY,
+				),
+			)
+		);
+	}
+}
+class lnkKnownErrorToProblem extends Ticket
+{
+
+	public static function Init()
+	{
+		$aParams = array
+		(
+			"category" => "bizmodel,searchable,knownerrormgmt",
+			"key_type" => "autoincrement",
+			"name_attcode" => "ref",
+			"state_attcode" => "",
+			"reconc_keys" => array("name"),
+			"db_table" => "lnkknownerrortoproblem",
+			"db_key_field" => "id",
+			"db_finalclass_field" => "",
+			"display_template" => "",
+		);
+		MetaModel::Init_Params($aParams);
+		MetaModel::Init_InheritAttributes();
+
+		MetaModel::Init_AddAttribute(new AttributeString("foo", array("allowed_values"=>null, "sql"=>"foo", "default_value"=>"", "is_null_allowed"=>true, "depends_on"=>array())));
+
+		MetaModel::Init_SetZListItems('details', array('ref', 'title', 'ticket_log', 'start_date', 'document_list', 'ci_list', 'contact_list', 'foo'));
+		MetaModel::Init_SetZListItems('advanced_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('standard_search', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+		MetaModel::Init_SetZListItems('list', array('ref', 'title', 'ticket_log', 'start_date', 'foo'));
+	}
+}
+
+
+
+
+//////////////////////////////////////////////////////////////////////////////
+// Menu:
+//   +----------------------------------------+
+//   | My Module                              |
+//   +----------------------------------------+
+//		+ All items
+//			+ ...
+//			+ ...
+////////////////////////////////////////////////////////////////////////////////////
+// Create the top-level group. fRank = 1, means it will be inserted after the group '0', which is usually 'Welcome'
+$oMyMenuGroup = new MenuGroup('IncidentManagement', 1 /* fRank */);
+
+// By default, one entry per class
+new OQLMenuNode('Incidents', 'SELECT Incident', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
+new OQLMenuNode('OpenedIncidents', 'SELECT Incident WHERE status IN ("new", "assigned", "escalation")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
+new OQLMenuNode('ClosedIncidents', 'SELECT Incident WHERE status IN ("resolved", "closed")', $oMyMenuGroup->GetIndex(), 0 /* fRank */);
+//new TemplateMenuNode('WelcomeMenuPage', '../business/templates/welcome_menu.html', $oWelcomeMenu->GetIndex() /* oParent */, 1 /* fRank */);
+
+?>

modules/itop-tickets-1.0.0/module.itop-tickets.php

@@ -0,0 +1,39 @@
+<?php
+
+
+SetupWebPage::AddModule(
+	__FILE__,
+	'itop-tickets/1.0.0',
+	array(
+		// Identification
+		//
+		'label' => 'Tickets - prerequisite for ticket modules',
+
+		// Setup
+		//
+		'dependencies' => array(
+		),
+		'mandatory' => true,
+		'visible' => false,
+
+		// Components
+		//
+		'datamodel' => array(
+			'model.itop-ticket.php',
+		),
+		'dictionary' => array(
+			'en.dict.itop-ticket.php',
+		),
+		'data.struct' => array(
+		),
+		'data.sample' => array(
+		),
+		
+		// Documentation
+		//
+		'doc.manual_setup' => 'aaa',
+		'doc.more_information' => 'aaa',
+	)
+);
+
+?>