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@@ -1,7 +1,7 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Set>
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<ActionEmail id="1">
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-<name>Incident Notification to a Workgroup</name>
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+<name>Notification to a Workgroup</name>
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<description>This action informs a team that a ticket has been assigned their workgroup</description>
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<status>disabled</status>
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<test_recipient></test_recipient>
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@@ -13,7 +13,7 @@
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<subject>The ticket $this->name()$, priority $this->label(priority)$ has been assigned to the workgroup $this->workgroup_name$</subject>
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<body><html>
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<body>
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-<p>The incident ticket $this->name()$ has been assigned to the workgroup $this->workgroup_name$.</p>
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+<p>The ticket $this->name()$ has been assigned to the workgroup $this->workgroup_name$.</p>
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<p>Description: $this->title$</p>
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<p>Title: $this->title$</p>
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<hr/>
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@@ -23,7 +23,7 @@
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<importance>normal</importance>
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</ActionEmail>
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<ActionEmail id="2">
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-<name>Incident notification to Agent</name>
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+<name>Notification to Agent</name>
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<description>This action informs an agent that a ticket has been assigned to her/him</description>
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<status>disabled</status>
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<test_recipient></test_recipient>
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@@ -35,7 +35,7 @@
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<subject>The ticket $this->name()$, priority $this->label(priority)$ has been assigned to you</subject>
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<body><html>
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<body>
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-<p>The incident ticket $this->name()$ has been assigned to you.</p>
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+<p>The ticket $this->name()$ has been assigned to you.</p>
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<p>Description: $this->title$</p>
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<p>Title: $this->title$</p>
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<hr/>
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@@ -45,7 +45,7 @@
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<importance>normal</importance>
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</ActionEmail>
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<ActionEmail id="3">
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-<name>Incident Notification to caller</name>
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+<name>Notification to caller</name>
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<description>This action is used to inform the caller</description>
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<status>disabled</status>
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<test_recipient></test_recipient>
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@@ -57,7 +57,7 @@
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<subject>Ticket $this->name()$, priority $this->label(priority)$ - $this->status$</subject>
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<body><html>
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<body>
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-<p>The incident ticket $this->name()$ has changed to status $this->status$</p>
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+<p>The ticket $this->name()$ has changed to status $this->status$</p>
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<p>Last update: $this->last_update$</p>
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<hr/>
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<p>for more information on this ticket, click here: $this->hyperlink(portal)$</p>
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romainq