 dflaven
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2f7fd1d1c9
Aligned the display of the case log (and properties) of a ticket in the User Portal to what is done in the normal UI: better look (multi-column, fieldsets, wider case log at the bottom).
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%!s(int64=14) %!d(string=hai) anos |
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dflaven
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f3a9f15672
- Special handling (using some custom code - temporary solution) of the 'ticket_log' attribute: the attribute is displayed at the bottom of the "Properties" page and takes the whole width of the page.
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%!s(int64=14) %!d(string=hai) anos |
 etaloc
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2c18d2b72a
Update Display for tickets.
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%!s(int64=14) %!d(string=hai) anos |
 romainq
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05dc7e47dc
Clarified the states / attributes flags for the user requests
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%!s(int64=14) %!d(string=hai) anos |
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romainq
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097815a06a
Fixed #302, Ticket icons were not always displayed (+ error message on some installations)
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%!s(int64=14) %!d(string=hai) anos |
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romainq
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0c03ed2da1
Fixed limitation: tickets named automatically even if a name is specified (attribute : ref) ; this is stopper when importing tickets from an existing workflow tool
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%!s(int64=14) %!d(string=hai) anos |
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etaloc
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9d81da2852
review data model
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%!s(int64=14) %!d(string=hai) anos |
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romainq
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3bc0a45aaf
Removed related_change_id/related_problem_id from standard searches because it might slow down the load of search forms when many tickets are in the DB
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%!s(int64=14) %!d(string=hai) anos |
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dflaven
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02ba356ea2
- Fixed bug #243. OQLMenuNodes can now auto-refresh. I've enabled this by default for the "shortcuts" of Helpdesk, Incident Management and Change Management
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%!s(int64=14) %!d(string=hai) anos |
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dflaven
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7fd72b85a4
- Fixed Trac #177: Icons for everything ! For Incidents, User Requests and Changes the icon depends on the state of the object.
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%!s(int64=14) %!d(string=hai) anos |
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dflaven
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7f7e071cba
- Fix: the menu "Helpdesk / Requests assigned to me" no longer shows the resolved or closed requests assigned to me.
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%!s(int64=14) %!d(string=hai) anos |
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etaloc
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acd1cc4a11
Update KEDB and Problem Mgmt Modules
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%!s(int64=14) %!d(string=hai) anos |
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dflaven
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ba4d40f9e0
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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0d288d205b
#150 Review TTO/TTR computation (generalized to ResponseTicket)
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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ce7f0e512b
#152 Suppress errors reported by the data model consistency check
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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326b55201f
Cleaned up the old data model directory (no reference to the default template)
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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cf894935fd
Moved the "customer" attribute to the top of tickets edition forms
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%!s(int64=15) %!d(string=hai) anos |
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dflaven
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bc208f31ac
Updated menu entries and relations definitions
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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97ce3a0627
Datamodel revised
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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96a45340fd
Datamodel: declared explicitely the linked sets
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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abaac2564e
Finalized the data model
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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6057e0c066
Created request management module as a clone of incident management (class hierarchy) and fixed an issue revealed by the computed fields of a ticket
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%!s(int64=15) %!d(string=hai) anos |
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romainq
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bd86c1220b
Introduced the modules (model, dicionnary, menus, etc.)
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%!s(int64=15) %!d(string=hai) anos |
