 dflaven
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395ac3182d
Fixed Trac #456: 'contact_list' was considered as read-only on tickets.
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преди 14 години |
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dflaven
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52ab02b9db
Make the 'agent_id' visible in the state "new" to allow the creation and assigment of a ticket in one click.
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преди 14 години |
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dflaven
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dd553ec555
Don't make the case log hidden, since it's not hidden in the portal !
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преди 14 години |
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dflaven
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36a269cedb
Use the SLAComputation utility to allow plug-ins to implement more complex SLA computation schemes.
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преди 14 години |
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dflaven
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f3a9f15672
- Special handling (using some custom code - temporary solution) of the 'ticket_log' attribute: the attribute is displayed at the bottom of the "Properties" page and takes the whole width of the page.
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преди 14 години |
 etaloc
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2c18d2b72a
Update Display for tickets.
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преди 14 години |
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dflaven
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7ecc4fbbd2
- Adjusted the default ITIL profiles definitions
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преди 14 години |
 romainq
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c5eb2d7d0b
Background processes - API ready for periodicity management
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преди 14 години |
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romainq
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85e496dd74
Check SLA for tickets, integrated into the internal CRON architecture (and moved into the Tickets module)
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преди 14 години |
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etaloc
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9d81da2852
review data model
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преди 15 години |
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romainq
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25ee3dfa05
#255 Added the profile "Problem Manager"
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преди 15 години |
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romainq
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3bc0a45aaf
Removed related_change_id/related_problem_id from standard searches because it might slow down the load of search forms when many tickets are in the DB
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преди 15 години |
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etaloc
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acd1cc4a11
Update KEDB and Problem Mgmt Modules
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преди 15 години |
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romainq
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59b80d5f7a
Updated benchmark tool and sample data with new data model names and attributes
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преди 15 години |
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romainq
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4da33b7472
Added a comment...
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преди 15 години |
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romainq
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0d288d205b
#150 Review TTO/TTR computation (generalized to ResponseTicket)
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преди 15 години |
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romainq
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13066c3402
#191 No profile could create links between ticket and ...
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преди 15 години |
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romainq
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ce7f0e512b
#152 Suppress errors reported by the data model consistency check
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преди 15 години |
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romainq
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cf894935fd
Moved the "customer" attribute to the top of tickets edition forms
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преди 15 години |
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dflaven
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d6a3cc3869
Preparing for the 1.0 beta release... final adjustments
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преди 15 години |
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romainq
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8bb10e931a
Updated data model and dictionary (FR)
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преди 15 години |
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romainq
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749be27ce4
Cleaned 80% of errors found in the datamodel validity check
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преди 15 години |
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romainq
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97ce3a0627
Datamodel revised
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преди 15 години |
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romainq
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abaac2564e
Finalized the data model
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преди 15 години |
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dflaven
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ba0a5f2b3a
- Display hilighted lists depending on each object's status
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преди 15 години |
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dflaven
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a57fc472e2
- Enable the French dictionnary at setup
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преди 15 години |
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romainq
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9d4769c1a4
Made some progress on config management
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преди 15 години |
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romainq
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4f80b3dd15
Fixed default value for date/datetime attributes
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преди 15 години |
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romainq
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25a50b34f1
Page to track sleeping tickets (requires testing)
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преди 15 години |
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romainq
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6057e0c066
Created request management module as a clone of incident management (class hierarchy) and fixed an issue revealed by the computed fields of a ticket
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преди 15 години |
