* @author Romain Quetiez * @author Denis Flaven * @license http://www.opensource.org/licenses/gpl-3.0.html LGPL */ // Dictionnay conventions // Class: // Class:+ // Class:/Attribute: // Class:/Attribute:+ // Class:/Attribute:/Value: // Class:/Attribute:/Value:+ // Class:/Stimulus: // Class:/Stimulus:+ // // Class: Ticket // Dict::Add('EN US', 'English', 'English', array( 'Class:Ticket' => 'Ticket', 'Class:Ticket+' => '', 'Class:Ticket/Attribute:ref' => 'Ref', 'Class:Ticket/Attribute:ref+' => '', 'Class:Ticket/Attribute:title' => 'Title', 'Class:Ticket/Attribute:title+' => '', 'Class:Ticket/Attribute:ticket_log' => 'Log', 'Class:Ticket/Attribute:ticket_log+' => '', 'Class:Ticket/Attribute:start_date' => 'Started', 'Class:Ticket/Attribute:start_date+' => '', 'Class:Ticket/Attribute:document_list' => 'Documents', 'Class:Ticket/Attribute:document_list+' => 'Documents related to the ticket', 'Class:Ticket/Attribute:ci_list' => 'CIs', 'Class:Ticket/Attribute:ci_list+' => 'CIs concerned by the incident', 'Class:Ticket/Attribute:contact_list' => 'Contacts', 'Class:Ticket/Attribute:contact_list+' => 'Team and persons involved', 'Class:Ticket/Attribute:finalclass' => 'Type', 'Class:Ticket/Attribute:finalclass+' => '', )); // // Class: lnkTicketToDoc // Dict::Add('EN US', 'English', 'English', array( 'Class:lnkTicketToDoc' => 'Ticket/Document', 'Class:lnkTicketToDoc+' => '', 'Class:lnkTicketToDoc/Attribute:ticket_id' => 'ticket_id', 'Class:lnkTicketToDoc/Attribute:ticket_id+' => '', 'Class:lnkTicketToDoc/Attribute:ticket_ref' => 'Ticket #', 'Class:lnkTicketToDoc/Attribute:ticket_ref+' => '', 'Class:lnkTicketToDoc/Attribute:document_id' => 'Document', 'Class:lnkTicketToDoc/Attribute:document_id+' => '', 'Class:lnkTicketToDoc/Attribute:document_name' => 'Document', 'Class:lnkTicketToDoc/Attribute:document_name+' => '', )); // // Class: lnkTicketToContact // Dict::Add('EN US', 'English', 'English', array( 'Class:lnkTicketToContact' => 'Ticket/Contact', 'Class:lnkTicketToContact+' => '', 'Class:lnkTicketToContact/Attribute:ticket_id' => 'Ticket', 'Class:lnkTicketToContact/Attribute:ticket_id+' => '', 'Class:lnkTicketToContact/Attribute:ticket_ref' => 'Ticket #', 'Class:lnkTicketToContact/Attribute:ticket_ref+' => '', 'Class:lnkTicketToContact/Attribute:contact_id' => 'Contact', 'Class:lnkTicketToContact/Attribute:contact_id+' => '', 'Class:lnkTicketToContact/Attribute:contact_name' => 'Contact', 'Class:lnkTicketToContact/Attribute:contact_name+' => '', 'Class:lnkTicketToContact/Attribute:contact_email' => 'Email', 'Class:lnkTicketToContact/Attribute:contact_email+' => '', 'Class:lnkTicketToContact/Attribute:role' => 'Role', 'Class:lnkTicketToContact/Attribute:role+' => '', )); // // Class: lnkTicketToCI // Dict::Add('EN US', 'English', 'English', array( 'Class:lnkTicketToCI' => 'Ticket/CI', 'Class:lnkTicketToCI+' => '', 'Class:lnkTicketToCI/Attribute:ticket_id' => 'Ticket', 'Class:lnkTicketToCI/Attribute:ticket_id+' => '', 'Class:lnkTicketToCI/Attribute:ticket_ref' => 'Ticket #', 'Class:lnkTicketToCI/Attribute:ticket_ref+' => '', 'Class:lnkTicketToCI/Attribute:ci_id' => 'CI', 'Class:lnkTicketToCI/Attribute:ci_id+' => '', 'Class:lnkTicketToCI/Attribute:ci_name' => 'CI', 'Class:lnkTicketToCI/Attribute:ci_name+' => '', 'Class:lnkTicketToCI/Attribute:ci_status' => 'CI status', 'Class:lnkTicketToCI/Attribute:ci_status+' => '', )); // // Class: ResponseTicket // Dict::Add('EN US', 'English', 'English', array( 'Class:ResponseTicket' => 'ResponseTicket', 'Class:ResponseTicket+' => '', 'Class:ResponseTicket/Attribute:status' => 'Status', 'Class:ResponseTicket/Attribute:status+' => '', 'Class:ResponseTicket/Attribute:status/Value:new' => 'New', 'Class:ResponseTicket/Attribute:status/Value:new+' => 'newly opened', 'Class:ResponseTicket/Attribute:status/Value:frozen' => 'Pending', 'Class:ResponseTicket/Attribute:status/Value:frozen+' => '', 'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => 'Escalation/TTO', 'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '', 'Class:ResponseTicket/Attribute:status/Value:assigned' => 'Assigned', 'Class:ResponseTicket/Attribute:status/Value:assigned+' => '', 'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => 'Escalation/TTR', 'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '', 'Class:ResponseTicket/Attribute:status/Value:resolved' => 'Resolved', 'Class:ResponseTicket/Attribute:status/Value:resolved+' => '', 'Class:ResponseTicket/Attribute:status/Value:closed' => 'Closed', 'Class:ResponseTicket/Attribute:status/Value:closed+' => '', 'Class:ResponseTicket/Attribute:caller_id' => 'Caller', 'Class:ResponseTicket/Attribute:caller_id+' => '', 'Class:ResponseTicket/Attribute:workgroup_name' => 'Workgroup', 'Class:ResponseTicket/Attribute:workgroup_name+' => '', 'Class:ResponseTicket/Attribute:org_id' => 'Customer', 'Class:ResponseTicket/Attribute:org_id+' => '', 'Class:ResponseTicket/Attribute:org_name' => 'Customer', 'Class:ResponseTicket/Attribute:org_name+' => '', 'Class:ResponseTicket/Attribute:service_id' => 'Service', 'Class:ResponseTicket/Attribute:service_id+' => '', 'Class:ResponseTicket/Attribute:servicesubcategory_id' => 'Service element', 'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '', 'Class:ResponseTicket/Attribute:product' => 'Product', 'Class:ResponseTicket/Attribute:product+' => '', 'Class:ResponseTicket/Attribute:impact' => 'Impact', 'Class:ResponseTicket/Attribute:impact+' => '', 'Class:ResponseTicket/Attribute:impact/Value:1' => 'A person', 'Class:ResponseTicket/Attribute:impact/Value:1+' => '', 'Class:ResponseTicket/Attribute:impact/Value:2' => 'A service', 'Class:ResponseTicket/Attribute:impact/Value:2+' => '', 'Class:ResponseTicket/Attribute:impact/Value:3' => 'A department', 'Class:ResponseTicket/Attribute:impact/Value:3+' => '', 'Class:ResponseTicket/Attribute:urgency' => 'Urgency', 'Class:ResponseTicket/Attribute:urgency+' => '', 'Class:ResponseTicket/Attribute:urgency/Value:1' => 'Low', 'Class:ResponseTicket/Attribute:urgency/Value:1+' => '', 'Class:ResponseTicket/Attribute:urgency/Value:2' => 'Medium', 'Class:ResponseTicket/Attribute:urgency/Value:2+' => '', 'Class:ResponseTicket/Attribute:urgency/Value:3' => 'High', 'Class:ResponseTicket/Attribute:urgency/Value:3+' => '', 'Class:ResponseTicket/Attribute:priority' => 'priority', 'Class:ResponseTicket/Attribute:priority+' => '', 'Class:ResponseTicket/Attribute:priority/Value:1' => 'Low', 'Class:ResponseTicket/Attribute:priority/Value:1+' => '', 'Class:ResponseTicket/Attribute:priority/Value:2' => 'Medium', 'Class:ResponseTicket/Attribute:priority/Value:2+' => '', 'Class:ResponseTicket/Attribute:priority/Value:3' => 'High', 'Class:ResponseTicket/Attribute:priority/Value:3+' => '', 'Class:ResponseTicket/Attribute:workgroup_id' => 'Workgroup', 'Class:ResponseTicket/Attribute:workgroup_id+' => '', 'Class:ResponseTicket/Attribute:agent_id' => 'Agent', 'Class:ResponseTicket/Attribute:agent_id+' => '', 'Class:ResponseTicket/Attribute:agent_name' => 'Agent', 'Class:ResponseTicket/Attribute:agent_name+' => '', 'Class:ResponseTicket/Attribute:agent_email' => 'Agent email', 'Class:ResponseTicket/Attribute:agent_email+' => '', 'Class:ResponseTicket/Attribute:related_change_id' => 'Related change', 'Class:ResponseTicket/Attribute:related_change_id+' => '', 'Class:ResponseTicket/Attribute:related_change_ref' => 'Related change', 'Class:ResponseTicket/Attribute:related_change_ref+' => '', 'Class:ResponseTicket/Attribute:close_date' => 'Closed', 'Class:ResponseTicket/Attribute:close_date+' => '', 'Class:ResponseTicket/Attribute:last_update' => 'Last update', 'Class:ResponseTicket/Attribute:last_update+' => '', 'Class:ResponseTicket/Attribute:assignment_date' => 'Assigned', 'Class:ResponseTicket/Attribute:assignment_date+' => '', 'Class:ResponseTicket/Attribute:escalation_deadline' => 'Escalation deadline', 'Class:ResponseTicket/Attribute:escalation_deadline+' => '', 'Class:ResponseTicket/Attribute:closure_deadline' => 'Closure deadline', 'Class:ResponseTicket/Attribute:closure_deadline+' => '', 'Class:ResponseTicket/Attribute:resolution_code' => 'Resolution code', 'Class:ResponseTicket/Attribute:resolution_code+' => '', 'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => 'Could not be reproduced', 'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '', 'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => 'Duplicate ticket', 'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '', 'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => 'Fixed', 'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '', 'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => 'Irrelevant', 'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '', 'Class:ResponseTicket/Attribute:solution' => 'Solution', 'Class:ResponseTicket/Attribute:solution+' => '', 'Class:ResponseTicket/Attribute:user_satisfaction' => 'User satisfaction', 'Class:ResponseTicket/Attribute:user_satisfaction+' => '', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => '1', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => '1', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => '2', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => '2', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => '3', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => '3', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => '4', 'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => '4', 'Class:ResponseTicket/Attribute:user_commment' => 'User comment', 'Class:ResponseTicket/Attribute:user_commment+' => '', 'Class:ResponseTicket/Stimulus:ev_assign' => 'Assign', 'Class:ResponseTicket/Stimulus:ev_assign+' => '', 'Class:ResponseTicket/Stimulus:ev_reassign' => 'Reassign', 'Class:ResponseTicket/Stimulus:ev_reassign+' => '', 'Class:ResponseTicket/Stimulus:ev_timeout' => 'ev_timeout', 'Class:ResponseTicket/Stimulus:ev_timeout+' => '', 'Class:ResponseTicket/Stimulus:ev_resolve' => 'Mark a resolved', 'Class:ResponseTicket/Stimulus:ev_resolve+' => '', 'Class:ResponseTicket/Stimulus:ev_close' => 'Close', 'Class:ResponseTicket/Stimulus:ev_close+' => '', )); ?>