Ticket
bizmodel,searchable,changemgmt
false
autoincrement
ticket_change
id
images/change.png
new
assigned
planned
approved
closed
rejected
status
new
true
hardware
software
system
network
application
other
category
hardware
true
reject_reason
true
changemanager_id
Person
true
DEL_MANUAL
changemanager_id
email
id]]>
parent_id
Change
true
DEL_MANUAL
parent_id
ref
true
creation_date
true
approval_date
true
fallback_plan
true
yes
no
outage
no
false
UserRequest
parent_change_id
add_remove
0
0
Incident
parent_change_id
add_remove
0
0
Problem
related_change_id
add_remove
0
0
Change
parent_id
add_remove
id]]>
0
0
-
1
HIGHLIGHT_CLASS_NONE
images/change-approved.png
-
2
HIGHLIGHT_CLASS_NONE
images/change-rejected.png
-
3
HIGHLIGHT_CLASS_NONE
images/change-closed.png
status
assigned
new
planned
assigned
rejected
approved
SetCurrentDate
approval_date
Reset
reject_reason
rejected
assigned
assigned
approved
planned
closed
SetCurrentDate
close_date
closed
approved
false
public
LifecycleAction
Set('approval_date', time());
return true;
}]]>
false
public
LifecycleAction
Set('reject_reason', '');
return true;
}]]>
false
public
LifecycleAction
Set('close_date', time());
return true;
}]]>
false
protected
Overload-DBObject
UpdateImpactedItems();
$this->Set('creation_date', time());
$this->Set('last_update', time());
}]]>
false
protected
Overload-DBObject
ListChanges();
if (array_key_exists('functionalcis_list', $aChanges))
{
$this->UpdateImpactedItems();
}
$this->Set('last_update', time());
}]]>
-
10
-
20
-
30
-
40
-
50
-
60
-
70
-
80
-
10
-
10
-
20
-
30
-
40
-
50
-
20
-
10
-
20
-
30
-
40
-
90
-
10
-
10
-
15.1
-
20
-
30
-
20
-
10
-
100
-
10
-
10
-
20
-
30
-
40
-
50
-
60
-
10
-
20
-
30
-
40
-
45
-
50
-
60
-
70
-
80
-
90
-
100
-
110
-
120
-
10
-
20
-
30
-
40
-
50
-
55
-
60
-
70
-
id)]]>
Tickets:Related:OpenChanges
itop-change-mgmt/images/change-ongoing.png
yes
-
id) AND (DATE_ADD(C.end_date, INTERVAL 3 DAY) < NOW())]]>
Tickets:Related:RecentChanges
itop-change-mgmt/images/change-done.png
no
-
id)]]>
Tickets:Related:OpenChanges
itop-change-mgmt/images/change-ongoing.png
yes
-
id) AND (DATE_ADD(C.end_date, INTERVAL 3 DAY) < NOW())]]>
Tickets:Related:RecentChanges
itop-change-mgmt/images/change-done.png
no
-
id)]]>
Tickets:Related:OpenChanges
itop-change-mgmt/images/change-ongoing.png
yes
-
id) AND (DATE_ADD(C.end_date, INTERVAL 3 DAY) < NOW())]]>
Tickets:Related:RecentChanges
itop-change-mgmt/images/change-done.png
no
-
Tickets:Related:OpenChanges
itop-change-mgmt/images/change-ongoing.png
yes
-
Tickets:Related:RecentChanges
itop-change-mgmt/images/change-done.png
no
-
Tickets:Related:OpenChanges
itop-change-mgmt/images/change-ongoing.png
yes
-
Tickets:Related:RecentChanges
itop-change-mgmt/images/change-done.png
no