Configuration Manager Person in charge of the documentation of the managed CIs allow allow allow allow allow allow allow allow allow allow allow Service Desk Agent Person in charge of creating incident reports allow allow allow allow allow allow allow allow allow allow allow allow Support Agent Person analyzing and solving the current incidents allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Problem Manager Person analyzing and solving the current problems allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Change Implementor Person executing the changes allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Change Supervisor Person responsible for the overall change execution allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow allow Change Approver Person who could be impacted by some changes allow allow allow allow allow allow allow allow allow allow allow allow allow allow Service Manager Person responsible for the service delivered to the [internal] customer allow allow allow allow allow Document author Any person who could contribute to documentation allow allow allow allow allow Portal user Has the rights to access to the user portal. People having this profile will not be allowed to access the standard application, they will be automatically redirected to the user portal. allow allow allow allow allow allow allow Portal power user Users having this profile will have the rights to see all the tickets for a customer in the portal. Must be used in conjunction with other profiles (e.g. Portal User).