/** * Localized data * * @copyright Copyright (C) 2010-2012 Combodo SARL * @license http://opensource.org/licenses/AGPL-3.0 */ // Dictionnay conventions // Class: // Class:+ // Class:/Attribute: // Class:/Attribute:+ // Class:/Attribute:/Value: // Class:/Attribute:/Value:+ // Class:/Stimulus: // Class:/Stimulus:+ Dict::Add('IT IT', 'Italian' ,'Italiano' ,array( 'Menu:ServiceManagement' => 'Gestione del Servizio', 'Menu:ServiceManagement+' => 'Panoramica della Gestione del Servizio', 'Menu:Service:Overview' => 'Panoramica', 'Menu:Service:Overview+' => '', 'UI-ServiceManagementMenu-ContractsBySrvLevel' => 'Contratti per livello di servizio', 'UI-ServiceManagementMenu-ContractsByStatus' => 'Contratti per stato', 'UI-ServiceManagementMenu-ContractsEndingIn30Days' => 'Contratti che terminano in meno di 30 giorni', 'Menu:ProviderContract' => 'Contratti con Provider', 'Menu:ProviderContract+' => 'Contratti con Provider', 'Menu:CustomerContract' => 'Contratti con Clienti', 'Menu:CustomerContract+' => 'Contratti con Clienti', 'Menu:ServiceSubcategory' => 'Sottocategorie di Servizio', 'Menu:ServiceSubcategory+' => 'Sottocategorie di Servizio', 'Menu:Service' => 'Servizi', 'Menu:Service+' => 'Servizi', 'Menu:SLA' => 'SLAs', 'Menu:SLA+' => 'Service Level Agreements', 'Menu:SLT' => 'SLTs', 'Menu:SLT+' => 'Service Level Targets', )); /* 'UI:ServiceManagementMenu' => 'Gestion des Services', 'UI:ServiceManagementMenu+' => 'Gestion des Services', 'UI:ServiceManagementMenu:Title' => 'Résumé des services & contrats', 'UI-ServiceManagementMenu-ContractsBySrvLevel' => 'Contrats par niveau de service', 'UI-ServiceManagementMenu-ContractsByStatus' => 'Contrats par état', 'UI-ServiceManagementMenu-ContractsEndingIn30Days' => 'Contrats se terminant dans moins de 30 jours', */ // // Class: Contract // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:Contract' => 'Contratto', 'Class:Contract+' => '', 'Class:Contract/Attribute:name' => 'Nome', 'Class:Contract/Attribute:name+' => '', 'Class:Contract/Attribute:description' => 'Descrizione', 'Class:Contract/Attribute:description+' => '', 'Class:Contract/Attribute:start_date' => 'Data di inzio', 'Class:Contract/Attribute:start_date+' => '', 'Class:Contract/Attribute:end_date' => 'Data di fine', 'Class:Contract/Attribute:end_date+' => '', 'Class:Contract/Attribute:cost' => 'Costo', 'Class:Contract/Attribute:cost+' => '', 'Class:Contract/Attribute:cost_currency' => 'Valuta', 'Class:Contract/Attribute:cost_currency+' => '', 'Class:Contract/Attribute:cost_currency/Value:dollars' => 'Dollari', 'Class:Contract/Attribute:cost_currency/Value:dollars+' => '', 'Class:Contract/Attribute:cost_currency/Value:euros' => 'Euro', 'Class:Contract/Attribute:cost_currency/Value:euros+' => '', 'Class:Contract/Attribute:cost_unit' => 'Costo unitario', 'Class:Contract/Attribute:cost_unit+' => '', 'Class:Contract/Attribute:billing_frequency' => 'Frequenza di fatturazione', 'Class:Contract/Attribute:billing_frequency+' => '', 'Class:Contract/Attribute:contact_list' => 'Contatti', 'Class:Contract/Attribute:contact_list+' => 'Contatti correlati al contratto', 'Class:Contract/Attribute:document_list' => 'Documenti', 'Class:Contract/Attribute:document_list+' => 'Documenti allegati al contratto', 'Class:Contract/Attribute:ci_list' => 'CIs', 'Class:Contract/Attribute:ci_list+' => 'CI supportate dal contratto', 'Class:Contract/Attribute:finalclass' => 'Tipo', 'Class:Contract/Attribute:finalclass+' => '', )); // // Class: ProviderContract // Dict::Add('IT IT', 'Italian', 'Italian', array( 'Class:ProviderContract' => 'Contratto con Provider', 'Class:ProviderContract+' => '', 'Class:ProviderContract/Attribute:provider_id' => 'Provider', 'Class:ProviderContract/Attribute:provider_id+' => '', 'Class:ProviderContract/Attribute:provider_name' => 'Nome del Provider', 'Class:ProviderContract/Attribute:provider_name+' => '', 'Class:ProviderContract/Attribute:sla' => 'SLA', 'Class:ProviderContract/Attribute:sla+' => 'Service Level Agreement', 'Class:ProviderContract/Attribute:coverage' => 'Ore di servizio', 'Class:ProviderContract/Attribute:coverage+' => '', )); // // Class: CustomerContract // Dict::Add('IT IT', 'Italian' ,'Italian', array( 'Class:CustomerContract' => 'Contratto con cliente', 'Class:CustomerContract+' => '', 'Class:CustomerContract/Attribute:org_id' => 'Cliente', 'Class:CustomerContract/Attribute:org_id+' => '', 'Class:CustomerContract/Attribute:org_name' => 'Nome Cliente', 'Class:CustomerContract/Attribute:org_name+' => '', 'Class:CustomerContract/Attribute:provider_id' => 'Provider', 'Class:CustomerContract/Attribute:provider_id+' => '', 'Class:CustomerContract/Attribute:provider_name' => 'Nome Provider', 'Class:CustomerContract/Attribute:provider_name+' => '', 'Class:CustomerContract/Attribute:support_team_id' => 'Team di supporto', 'Class:CustomerContract/Attribute:support_team_id+' => '', 'Class:CustomerContract/Attribute:support_team_name' => 'Team di supporto', 'Class:CustomerContract/Attribute:support_team_name+' => '', 'Class:CustomerContract/Attribute:provider_list' => 'Providers', 'Class:CustomerContract/Attribute:provider_list+' => '', 'Class:CustomerContract/Attribute:sla_list' => 'SLAs', 'Class:CustomerContract/Attribute:sla_list+' => 'Lista delle SLA correlate con il contratto', 'Class:CustomerContract/Attribute:provider_list' => 'Contratti di sostegno', 'Class:CustomerContract/Attribute:sla_list+' => '', )); // // Class: lnkCustomerContractToProviderContract // Dict::Add('IT IT', 'Italian','Italiano', array( 'Class:lnkCustomerContractToProviderContract' => 'lnkCustomerContractToProviderContract', 'Class:lnkCustomerContractToProviderContract+' => '', 'Class:lnkCustomerContractToProviderContract/Attribute:customer_contract_id' => 'Contratto con Cliente', 'Class:lnkCustomerContractToProviderContract/Attribute:customer_contract_id+' => '', 'Class:lnkCustomerContractToProviderContract/Attribute:customer_contract_name' => 'Nome', 'Class:lnkCustomerContractToProviderContract/Attribute:customer_contract_name+' => '', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_contract_id' => 'Contratto con Provider', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_contract_id+' => '', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_contract_name' => 'Nome', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_contract_name+' => '', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_sla' => 'Provider SLA', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_sla+' => 'Service Level Agreement', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_coverage' => 'Ore di Servizio', 'Class:lnkCustomerContractToProviderContract/Attribute:provider_coverage+' => '', )); // // Class: lnkContractToSLA // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:lnkContractToSLA' => 'Contratto/SLA', 'Class:lnkContractToSLA+' => '', 'Class:lnkContractToSLA/Attribute:contract_id' => 'Contratto', 'Class:lnkContractToSLA/Attribute:contract_id+' => '', 'Class:lnkContractToSLA/Attribute:contract_name' => 'Contratto', 'Class:lnkContractToSLA/Attribute:contract_name+' => '', 'Class:lnkContractToSLA/Attribute:sla_id' => 'SLA', 'Class:lnkContractToSLA/Attribute:sla_id+' => '', 'Class:lnkContractToSLA/Attribute:sla_name' => 'SLA', 'Class:lnkContractToSLA/Attribute:sla_name+' => '', 'Class:lnkContractToSLA/Attribute:coverage' => 'Ore di servizio', 'Class:lnkContractToSLA/Attribute:coverage+' => '', )); // // Class: lnkContractToDoc // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:lnkContractToDoc' => 'Contratto/Doc', 'Class:lnkContractToDoc+' => '', 'Class:lnkContractToDoc/Attribute:contract_id' => 'Contratto', 'Class:lnkContractToDoc/Attribute:contract_id+' => '', 'Class:lnkContractToDoc/Attribute:contract_name' => 'Contratto', 'Class:lnkContractToDoc/Attribute:contract_name+' => '', 'Class:lnkContractToDoc/Attribute:document_id' => 'Documento', 'Class:lnkContractToDoc/Attribute:document_id+' => '', 'Class:lnkContractToDoc/Attribute:document_name' => 'Documento', 'Class:lnkContractToDoc/Attribute:document_name+' => '', 'Class:lnkContractToDoc/Attribute:document_type' => 'Tipo di Documento', 'Class:lnkContractToDoc/Attribute:document_type+' => '', 'Class:lnkContractToDoc/Attribute:document_status' => 'Stato del documento', 'Class:lnkContractToDoc/Attribute:document_status+' => '', )); // // Class: lnkContractToContact // Dict::Add('IT IT', 'Italian', 'Italian', array( 'Class:lnkContractToContact' => 'Contratto/Contatto', 'Class:lnkContractToContact+' => '', 'Class:lnkContractToContact/Attribute:contract_id' => 'Contratto', 'Class:lnkContractToContact/Attribute:contract_id+' => '', 'Class:lnkContractToContact/Attribute:contract_name' => 'Contratto', 'Class:lnkContractToContact/Attribute:contract_name+' => '', 'Class:lnkContractToContact/Attribute:contact_id' => 'Contatto', 'Class:lnkContractToContact/Attribute:contact_id+' => '', 'Class:lnkContractToContact/Attribute:contact_name' => 'Contatto', 'Class:lnkContractToContact/Attribute:contact_name+' => '', 'Class:lnkContractToContact/Attribute:contact_email' => 'Contatto email', 'Class:lnkContractToContact/Attribute:contact_email+' => '', 'Class:lnkContractToContact/Attribute:role' => 'Ruolo', 'Class:lnkContractToContact/Attribute:role+' => '', )); // // Class: lnkContractToCI // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:lnkContractToCI' => 'Contratto/CI', 'Class:lnkContractToCI+' => '', 'Class:lnkContractToCI/Attribute:contract_id' => 'Contratto', 'Class:lnkContractToCI/Attribute:contract_id+' => '', 'Class:lnkContractToCI/Attribute:contract_name' => 'Contratto', 'Class:lnkContractToCI/Attribute:contract_name+' => '', 'Class:lnkContractToCI/Attribute:ci_id' => 'CI', 'Class:lnkContractToCI/Attribute:ci_id+' => '', 'Class:lnkContractToCI/Attribute:ci_name' => 'CI', 'Class:lnkContractToCI/Attribute:ci_name+' => '', 'Class:lnkContractToCI/Attribute:ci_status' => 'CI stato', 'Class:lnkContractToCI/Attribute:ci_status+' => '', )); // // Class: Service // Dict::Add('IT IT', 'Italian','Italiano', array( 'Class:Service' => 'Servizio', 'Class:Service+' => '', 'Class:Service/Attribute:org_id' => 'Provider', 'Class:Service/Attribute:org_id+' => '', 'Class:Service/Attribute:provider_name' => 'Provider', 'Class:Service/Attribute:provider_name+' => '', 'Class:Service/Attribute:name' => 'Nome', 'Class:Service/Attribute:name+' => '', 'Class:Service/Attribute:description' => 'Descrizione', 'Class:Service/Attribute:description+' => '', 'Class:Service/Attribute:type' => 'Tipo', 'Class:Service/Attribute:type+' => '', 'Class:Service/Attribute:type/Value:IncidentManagement' => 'Gestione Incidente', 'Class:Service/Attribute:type/Value:IncidentManagement+' => 'Gestione Incidente', 'Class:Service/Attribute:type/Value:RequestManagement' => 'Gestione Richieste', 'Class:Service/Attribute:type/Value:RequestManagement+' => 'Gestione Richieste', 'Class:Service/Attribute:status' => 'Stato', 'Class:Service/Attribute:status+' => '', 'Class:Service/Attribute:status/Value:design' => 'Progettazione', 'Class:Service/Attribute:status/Value:design+' => '', 'Class:Service/Attribute:status/Value:obsolete' => 'Obsoleto', 'Class:Service/Attribute:status/Value:obsolete+' => '', 'Class:Service/Attribute:status/Value:production' => 'Produzione', 'Class:Service/Attribute:status/Value:production+' => '', 'Class:Service/Attribute:subcategory_list' => 'Sottocategorie di servizio', 'Class:Service/Attribute:subcategory_list+' => '', 'Class:Service/Attribute:sla_list' => 'SLAs', 'Class:Service/Attribute:sla_list+' => '', 'Class:Service/Attribute:document_list' => 'Documenti', 'Class:Service/Attribute:document_list+' => 'Documenti allegati al servizio', 'Class:Service/Attribute:contact_list' => 'Contatti', 'Class:Service/Attribute:contact_list+' => 'Contatti che hanno un ruolo per questo servizio', 'Class:Service/Tab:Related_Contracts' => 'Contratti correlati', 'Class:Service/Tab:Related_Contracts+' => 'Contratti siglati per questo servizio', )); // // Class: ServiceSubcategory // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:ServiceSubcategory' => 'Sottocategorie del servizio', 'Class:ServiceSubcategory+' => '', 'Class:ServiceSubcategory/Attribute:name' => 'Nome', 'Class:ServiceSubcategory/Attribute:name+' => '', 'Class:ServiceSubcategory/Attribute:description' => 'Descrizione', 'Class:ServiceSubcategory/Attribute:description+' => '', 'Class:ServiceSubcategory/Attribute:service_id' => 'Servizio', 'Class:ServiceSubcategory/Attribute:service_id+' => '', 'Class:ServiceSubcategory/Attribute:service_name' => 'Servizio', 'Class:ServiceSubcategory/Attribute:service_name+' => '', )); // // Class: SLA // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:SLA' => 'SLA', 'Class:SLA+' => '', 'Class:SLA/Attribute:name' => 'Name', 'Class:SLA/Attribute:name+' => '', 'Class:SLA/Attribute:service_id' => 'Servizio', 'Class:SLA/Attribute:service_id+' => '', 'Class:SLA/Attribute:service_name' => 'Servizio', 'Class:SLA/Attribute:service_name+' => '', 'Class:SLA/Attribute:slt_list' => 'SLTs', 'Class:SLA/Attribute:slt_list+' => 'Lista delle soglie dei libelli di servizio', )); // // Class: SLT // Dict::Add('IT IT', 'Italian' ,'Italiano', array( 'Class:SLT' => 'SLT', 'Class:SLT+' => '', 'Class:SLT/Attribute:name' => 'Nome', 'Class:SLT/Attribute:name+' => '', 'Class:SLT/Attribute:metric' => 'Metrica', 'Class:SLT/Attribute:metric+' => '', 'Class:SLT/Attribute:metric/Value:TTO' => 'TTO', 'Class:SLT/Attribute:metric/Value:TTO+' => 'TTO', 'Class:SLT/Attribute:metric/Value:TTR' => 'TTR', 'Class:SLT/Attribute:metric/Value:TTR+' => 'TTR', 'Class:SLT/Attribute:ticket_priority' => 'Priorità del ticket', 'Class:SLT/Attribute:ticket_priority+' => '', 'Class:SLT/Attribute:ticket_priority/Value:1' => '1', 'Class:SLT/Attribute:ticket_priority/Value:1+' => '1', 'Class:SLT/Attribute:ticket_priority/Value:2' => '2', 'Class:SLT/Attribute:ticket_priority/Value:2+' => '2', 'Class:SLT/Attribute:ticket_priority/Value:3' => '3', 'Class:SLT/Attribute:ticket_priority/Value:3+' => '3', 'Class:SLT/Attribute:value' => 'Valore', 'Class:SLT/Attribute:value+' => '', 'Class:SLT/Attribute:value_unit' => 'Unità', 'Class:SLT/Attribute:value_unit+' => '', 'Class:SLT/Attribute:value_unit/Value:days' => 'giorni', 'Class:SLT/Attribute:value_unit/Value:days+' => 'giorni', 'Class:SLT/Attribute:value_unit/Value:hours' => 'ore', 'Class:SLT/Attribute:value_unit/Value:hours+' => 'ore', 'Class:SLT/Attribute:value_unit/Value:minutes' => 'minuti', 'Class:SLT/Attribute:value_unit/Value:minutes+' => 'minuti', 'Class:SLT/Attribute:sla_list' => 'SLAs', 'Class:SLT/Attribute:sla_list+' => 'SLAs che usano i SLT', )); // // Class: lnkSLTToSLA // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:lnkSLTToSLA' => 'SLT/SLA', 'Class:lnkSLTToSLA+' => '', 'Class:lnkSLTToSLA/Attribute:sla_id' => 'SLA', 'Class:lnkSLTToSLA/Attribute:sla_id+' => '', 'Class:lnkSLTToSLA/Attribute:sla_name' => 'SLA', 'Class:lnkSLTToSLA/Attribute:sla_name+' => '', 'Class:lnkSLTToSLA/Attribute:slt_id' => 'SLT', 'Class:lnkSLTToSLA/Attribute:slt_id+' => '', 'Class:lnkSLTToSLA/Attribute:slt_name' => 'SLT', 'Class:lnkSLTToSLA/Attribute:slt_name+' => '', 'Class:lnkSLTToSLA/Attribute:slt_metric' => 'Metrica', 'Class:lnkSLTToSLA/Attribute:slt_metric+' => '', 'Class:lnkSLTToSLA/Attribute:slt_ticket_priority' => 'Priorità del ticket', 'Class:lnkSLTToSLA/Attribute:slt_ticket_priority+' => '', 'Class:lnkSLTToSLA/Attribute:slt_value' => 'Valore', 'Class:lnkSLTToSLA/Attribute:slt_value+' => '', 'Class:lnkSLTToSLA/Attribute:slt_value_unit' => 'Unità', 'Class:lnkSLTToSLA/Attribute:slt_value_unit+' => '', )); // // Class: lnkServiceToDoc // Dict::Add('IT IT', 'Italian', 'Italian', array( 'Class:lnkServiceToDoc' => 'Servizio/Doc', 'Class:lnkServiceToDoc+' => '', 'Class:lnkServiceToDoc/Attribute:service_id' => 'Servizio', 'Class:lnkServiceToDoc/Attribute:service_id+' => '', 'Class:lnkServiceToDoc/Attribute:service_name' => 'Servizio', 'Class:lnkServiceToDoc/Attribute:service_name+' => '', 'Class:lnkServiceToDoc/Attribute:document_id' => 'Documento', 'Class:lnkServiceToDoc/Attribute:document_id+' => '', 'Class:lnkServiceToDoc/Attribute:document_name' => 'Documento', 'Class:lnkServiceToDoc/Attribute:document_name+' => '', 'Class:lnkServiceToDoc/Attribute:document_type' => 'Tipo documento', 'Class:lnkServiceToDoc/Attribute:document_type+' => '', 'Class:lnkServiceToDoc/Attribute:document_status' => 'Stato del documento', 'Class:lnkServiceToDoc/Attribute:document_status+' => '', )); // // Class: lnkServiceToContact // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:lnkServiceToContact' => 'Service/Contatto', 'Class:lnkServiceToContact+' => '', 'Class:lnkServiceToContact/Attribute:service_id' => 'Servizio', 'Class:lnkServiceToContact/Attribute:service_id+' => '', 'Class:lnkServiceToContact/Attribute:service_name' => 'Servizio', 'Class:lnkServiceToContact/Attribute:service_name+' => '', 'Class:lnkServiceToContact/Attribute:contact_id' => 'Contatto', 'Class:lnkServiceToContact/Attribute:contact_id+' => '', 'Class:lnkServiceToContact/Attribute:contact_name' => 'Contatto', 'Class:lnkServiceToContact/Attribute:contact_name+' => '', 'Class:lnkServiceToContact/Attribute:contact_email' => 'Email del contatto', 'Class:lnkServiceToContact/Attribute:contact_email+' => '', 'Class:lnkServiceToContact/Attribute:role' => 'Ruolo', 'Class:lnkServiceToContact/Attribute:role+' => '', )); // // Class: lnkServiceToCI // Dict::Add('IT IT', 'Italian', 'Italiano', array( 'Class:lnkServiceToCI' => 'Servizio/CI', 'Class:lnkServiceToCI+' => '', 'Class:lnkServiceToCI/Attribute:service_id' => 'Servizio', 'Class:lnkServiceToCI/Attribute:service_id+' => '', 'Class:lnkServiceToCI/Attribute:service_name' => 'Servizio', 'Class:lnkServiceToCI/Attribute:service_name+' => '', 'Class:lnkServiceToCI/Attribute:ci_id' => 'CI', 'Class:lnkServiceToCI/Attribute:ci_id+' => '', 'Class:lnkServiceToCI/Attribute:ci_name' => 'CI', 'Class:lnkServiceToCI/Attribute:ci_name+' => '', 'Class:lnkServiceToCI/Attribute:ci_status' => 'CI stato', 'Class:lnkServiceToCI/Attribute:ci_status+' => '', 'Menu:ServiceElement' => 'Sevice elements~~', 'Menu:ServiceElement+' => 'Sevice elements~~', 'Menu:DeliveryModel' => 'Delivery models~~', 'Menu:DeliveryModel+' => 'Delivery models~~', 'Menu:ServiceFamily' => 'Service families~~', 'Menu:ServiceFamily+' => 'Service families~~', 'Menu:Procedure' => 'Procedures catalog~~', 'Menu:Procedure+' => 'All procedures catalog~~', 'Class:Organization/Attribute:deliverymodel_id' => 'Delivery model~~', 'Class:Organization/Attribute:deliverymodel_name' => 'Delivery model name~~', 'Class:ContractType' => 'Contract Type~~', 'Class:Contract/Attribute:org_id' => 'Customer~~', 'Class:Contract/Attribute:organization_name' => 'Customer Name~~', 'Class:Contract/Attribute:organization_name+' => 'Common name~~', 'Class:Contract/Attribute:contacts_list' => 'Contacts~~', 'Class:Contract/Attribute:contacts_list+' => 'All the contacts for this customer contract~~', 'Class:Contract/Attribute:documents_list' => 'Documents~~', 'Class:Contract/Attribute:documents_list+' => 'All the documents for this customer contract~~', 'Class:Contract/Attribute:contracttype_id' => 'Contract type~~', 'Class:Contract/Attribute:contracttype_name' => 'Contract type Name~~', 'Class:Contract/Attribute:provider_id' => 'Provider~~', 'Class:Contract/Attribute:provider_name' => 'Provider Name~~', 'Class:Contract/Attribute:provider_name+' => 'Common name~~', 'Class:Contract/Attribute:status' => 'Status~~', 'Class:Contract/Attribute:status/Value:implementation' => 'implementation~~', 'Class:Contract/Attribute:status/Value:implementation+' => 'implementation~~', 'Class:Contract/Attribute:status/Value:obsolete' => 'obsolete~~', 'Class:Contract/Attribute:status/Value:obsolete+' => 'obsolete~~', 'Class:Contract/Attribute:status/Value:production' => 'production~~', 'Class:Contract/Attribute:status/Value:production+' => 'production~~', 'Class:CustomerContract/Attribute:services_list' => 'Services~~', 'Class:CustomerContract/Attribute:services_list+' => 'All the services purchased for this contract~~', 'Class:ProviderContract/Attribute:functionalcis_list' => 'CIs~~', 'Class:ProviderContract/Attribute:functionalcis_list+' => 'All the configuration items covered by this provider contract~~', 'Class:ProviderContract/Attribute:contracttype_id' => 'Contract type~~', 'Class:ProviderContract/Attribute:contracttype_name' => 'Contract type name~~', 'Class:lnkContactToContract' => 'Link Contact / Contract~~', 'Class:lnkContactToContract/Attribute:contract_id' => 'Contract~~', 'Class:lnkContactToContract/Attribute:contract_name' => 'Contract Name~~', 'Class:lnkContactToContract/Attribute:contact_id' => 'Contact~~', 'Class:lnkContactToContract/Attribute:contact_name' => 'Contact Name~~', 'Class:lnkContractToDocument' => 'Link Contract / Document~~', 'Class:lnkContractToDocument/Attribute:contract_id' => 'Contract~~', 'Class:lnkContractToDocument/Attribute:contract_name' => 'Contract Name~~', 'Class:lnkContractToDocument/Attribute:document_id' => 'Document~~', 'Class:lnkContractToDocument/Attribute:document_name' => 'Document Name~~', 'Class:lnkFunctionalCIToProviderContract' => 'Link FunctionalCI / ProviderContract~~', 'Class:lnkFunctionalCIToProviderContract/Attribute:providercontract_id' => 'Provider contract~~', 'Class:lnkFunctionalCIToProviderContract/Attribute:providercontract_name' => 'Provider contract Name~~', 'Class:lnkFunctionalCIToProviderContract/Attribute:functionalci_id' => 'CI~~', 'Class:lnkFunctionalCIToProviderContract/Attribute:functionalci_name' => 'CI Name~~', 'Class:ServiceFamily' => 'Service Family~~', 'Class:ServiceFamily/Attribute:name' => 'Name~~', 'Class:ServiceFamily/Attribute:services_list' => 'Services~~', 'Class:ServiceFamily/Attribute:services_list+' => 'All the services in this category~~', 'Class:Service/Attribute:organization_name' => 'Provider Name~~', 'Class:Service/Attribute:servicefamily_id' => 'Service Family~~', 'Class:Service/Attribute:servicefamily_name' => 'Service Family Name~~', 'Class:Service/Attribute:documents_list' => 'Documents~~', 'Class:Service/Attribute:documents_list+' => 'All the documents linked to the service~~', 'Class:Service/Attribute:contacts_list' => 'Contacts~~', 'Class:Service/Attribute:contacts_list+' => 'All the contacts for this service~~', 'Class:Service/Attribute:status/Value:implementation' => 'implementation~~', 'Class:Service/Attribute:status/Value:implementation+' => 'implementation~~', 'Class:Service/Attribute:customercontracts_list' => 'Customer contracts~~', 'Class:Service/Attribute:customercontracts_list+' => 'All the customer contracts that have purchased this service~~', 'Class:Service/Attribute:providercontracts_list' => 'Provider contracts~~', 'Class:Service/Attribute:providercontracts_list+' => 'All the provider contracts to support this service~~', 'Class:Service/Attribute:functionalcis_list' => 'Depends on CIs~~', 'Class:Service/Attribute:functionalcis_list+' => 'All the configuration items that are used to provide this service~~', 'Class:Service/Attribute:servicesubcategories_list' => 'Service sub categories~~', 'Class:Service/Attribute:servicesubcategories_list+' => 'All the sub categories for this service~~', 'Class:lnkDocumentToService' => 'Link Document / Service~~', 'Class:lnkDocumentToService/Attribute:service_id' => 'Service~~', 'Class:lnkDocumentToService/Attribute:service_name' => 'Service Name~~', 'Class:lnkDocumentToService/Attribute:document_id' => 'Document~~', 'Class:lnkDocumentToService/Attribute:document_name' => 'Document Name~~', 'Class:lnkContactToService' => 'Link Contact / Service~~', 'Class:lnkContactToService/Attribute:service_id' => 'Service~~', 'Class:lnkContactToService/Attribute:service_name' => 'Service Name~~', 'Class:lnkContactToService/Attribute:contact_id' => 'Contact~~', 'Class:lnkContactToService/Attribute:contact_name' => 'Contact Name~~', 'Class:ServiceSubcategory/Attribute:request_type' => 'Request type~~', 'Class:ServiceSubcategory/Attribute:request_type/Value:incident' => 'incident~~', 'Class:ServiceSubcategory/Attribute:request_type/Value:incident+' => 'incident~~', 'Class:ServiceSubcategory/Attribute:request_type/Value:service_request' => 'service request~~', 'Class:ServiceSubcategory/Attribute:request_type/Value:service_request+' => 'service request~~', 'Class:ServiceSubcategory/Attribute:status' => 'Status~~', 'Class:ServiceSubcategory/Attribute:status/Value:implementation' => 'implementation~~', 'Class:ServiceSubcategory/Attribute:status/Value:implementation+' => 'implementation~~', 'Class:ServiceSubcategory/Attribute:status/Value:obsolete' => 'obsolete~~', 'Class:ServiceSubcategory/Attribute:status/Value:obsolete+' => 'obsolete~~', 'Class:ServiceSubcategory/Attribute:status/Value:production' => 'production~~', 'Class:ServiceSubcategory/Attribute:status/Value:production+' => 'production~~', 'Class:SLA/Attribute:description' => 'description~~', 'Class:SLA/Attribute:org_id' => 'Provider~~', 'Class:SLA/Attribute:organization_name' => 'Provider Name~~', 'Class:SLA/Attribute:organization_name+' => 'Common name~~', 'Class:SLA/Attribute:slts_list' => 'SLTs~~', 'Class:SLA/Attribute:slts_list+' => 'All the service level targets for this SLA~~', 'Class:SLA/Attribute:customercontracts_list' => 'Customer contracts~~', 'Class:SLA/Attribute:customercontracts_list+' => 'All the customer contracts using this SLA~~', 'Class:SLT/Attribute:priority' => 'Priority~~', 'Class:SLT/Attribute:priority/Value:1' => 'critical~~', 'Class:SLT/Attribute:priority/Value:1+' => 'critical~~', 'Class:SLT/Attribute:priority/Value:2' => 'high~~', 'Class:SLT/Attribute:priority/Value:2+' => 'high~~', 'Class:SLT/Attribute:priority/Value:3' => 'medium~~', 'Class:SLT/Attribute:priority/Value:3+' => 'medium~~', 'Class:SLT/Attribute:priority/Value:4' => 'low~~', 'Class:SLT/Attribute:priority/Value:4+' => 'low~~', 'Class:SLT/Attribute:request_type' => 'Request type~~', 'Class:SLT/Attribute:request_type/Value:incident' => 'incident~~', 'Class:SLT/Attribute:request_type/Value:incident+' => 'incident~~', 'Class:SLT/Attribute:request_type/Value:service_request' => 'service request~~', 'Class:SLT/Attribute:request_type/Value:service_request+' => 'service request~~', 'Class:SLT/Attribute:metric/Value:tto' => 'TTO~~', 'Class:SLT/Attribute:metric/Value:tto+' => 'TTO~~', 'Class:SLT/Attribute:metric/Value:ttr' => 'TTR~~', 'Class:SLT/Attribute:metric/Value:ttr+' => 'TTR~~', 'Class:SLT/Attribute:unit' => 'Unit~~', 'Class:SLT/Attribute:unit/Value:hours' => 'hours~~', 'Class:SLT/Attribute:unit/Value:hours+' => 'hours~~', 'Class:SLT/Attribute:unit/Value:minutes' => 'minutes~~', 'Class:SLT/Attribute:unit/Value:minutes+' => 'minutes~~', 'Class:lnkSLAToSLT' => 'Link SLA / SLT~~', 'Class:lnkSLAToSLT/Attribute:sla_id' => 'SLA~~', 'Class:lnkSLAToSLT/Attribute:sla_name' => 'SLA Name~~', 'Class:lnkSLAToSLT/Attribute:slt_id' => 'SLT~~', 'Class:lnkSLAToSLT/Attribute:slt_name' => 'SLT Name~~', 'Class:lnkCustomerContractToService' => 'Link Customer Contract / Service~~', 'Class:lnkCustomerContractToService/Attribute:customercontract_id' => 'Customer contract~~', 'Class:lnkCustomerContractToService/Attribute:customercontract_name' => 'Customer contract Name~~', 'Class:lnkCustomerContractToService/Attribute:service_id' => 'Service~~', 'Class:lnkCustomerContractToService/Attribute:service_name' => 'Service Name~~', 'Class:lnkCustomerContractToService/Attribute:sla_id' => 'SLA~~', 'Class:lnkCustomerContractToService/Attribute:sla_name' => 'SLA Name~~', 'Class:lnkProviderContractToService' => 'Link Provider Contract / Service~~', 'Class:lnkProviderContractToService/Attribute:service_id' => 'Service~~', 'Class:lnkProviderContractToService/Attribute:service_name' => 'Service Name~~', 'Class:lnkProviderContractToService/Attribute:providercontract_id' => 'Provider contract~~', 'Class:lnkProviderContractToService/Attribute:providercontract_name' => 'Provider contract Name~~', 'Class:lnkFunctionalCIToService' => 'Link FunctionalCI / Service~~', 'Class:lnkFunctionalCIToService/Attribute:service_id' => 'Service~~', 'Class:lnkFunctionalCIToService/Attribute:service_name' => 'Service Name~~', 'Class:lnkFunctionalCIToService/Attribute:functionalci_id' => 'CI~~', 'Class:lnkFunctionalCIToService/Attribute:functionalci_name' => 'CI Name~~', 'Class:DeliveryModel' => 'Delivery Model~~', 'Class:DeliveryModel/Attribute:name' => 'Name~~', 'Class:DeliveryModel/Attribute:org_id' => 'Organization~~', 'Class:DeliveryModel/Attribute:organization_name' => 'Organization Name~~', 'Class:DeliveryModel/Attribute:organization_name+' => 'Common name~~', 'Class:DeliveryModel/Attribute:description' => 'Description~~', 'Class:DeliveryModel/Attribute:contacts_list' => 'Contacts~~', 'Class:DeliveryModel/Attribute:contacts_list+' => 'All the contacts (Teams and Person) for this delivery model~~', 'Class:DeliveryModel/Attribute:customers_list' => 'Customers~~', 'Class:DeliveryModel/Attribute:customers_list+' => 'All the customers having this delivering model~~', 'Class:lnkDeliveryModelToContact' => 'Link Delivery Model / Contact~~', 'Class:lnkDeliveryModelToContact/Attribute:deliverymodel_id' => 'Delivery model~~', 'Class:lnkDeliveryModelToContact/Attribute:deliverymodel_name' => 'Delivery model name~~', 'Class:lnkDeliveryModelToContact/Attribute:contact_id' => 'Contact~~', 'Class:lnkDeliveryModelToContact/Attribute:contact_name' => 'Contact name~~', 'Class:lnkDeliveryModelToContact/Attribute:role_id' => 'Role~~', 'Class:lnkDeliveryModelToContact/Attribute:role_name' => 'Role name~~', )); ?>