cmdbAbstractObject /** * Description of known error */ bizmodel,searchable,knownerrormgmt false autoincrement known_error id %1$s images/known-error.png name false cust_id Organization false DEL_MANUAL org_id name problem_id Problem true DEL_MANUAL problem_id ref symptom false rootcause true workaround true solution true error_code true Network Server Application Desktop domain Application false vendor true model true version true lnkInfraError error_id 0 0 infra_id lnkDocumentError error_id 0 0 doc_id

name org_id problem_id error_code domain vendor model version symptom root_cause workaround solution ci_list document_list

name org_id problem_id error_code domain symptom org_id problem_id error_code symptom cmdbAbstractObject /** * n-n link between any Infra and a Known Error */ 1 bizmodel,searchable,knownerrormgmt,lnkknownerror false autoincrement infra_error_links link_id lnkInfraError infra_id FunctionalCI false DEL_AUTO infra_id name infra_id status error_id KnownError false DEL_AUTO error_id name dummy true

infra_id error_id reason

infra_id error_id infra_id infra_status error_id reason cmdbAbstractObject /** * n-n link between any Contract and a Document */ 1 bizmodel,searchable,knownerrormgmt,lnkknownerror false autoincrement documents_error_link link_id %1$s ../business/templates/default.html doc_id Document false DEL_AUTO doc_id name error_id KnownError false DEL_AUTO error_id name link_type true

doc_id error_name link_type

doc_id error_name link_type 42 3 ProblemManagement KnownError 4 ProblemManagement KnownError 5 ProblemManagement 3 Problem:Shortcuts SELECT KnownError 1