* @author Romain Quetiez * @author Denis Flaven * @license http://www.opensource.org/licenses/gpl-3.0.html LGPL */ require_once('../approot.inc.php'); require_once(APPROOT.'/application/application.inc.php'); require_once(APPROOT.'/application/nicewebpage.class.inc.php'); require_once(APPROOT.'/application/wizardhelper.class.inc.php'); /** * Get the list of parameters (i.e. attribute codes) to be handled while creating a new UserRequest object * @return Array The list of attribute codes */ function GetParamsList() { return array('org_id', 'caller_id', 'service_id', 'servicesubcategory_id', 'request_type', 'title', 'description', 'impact', 'urgency', 'workgroup_id'); } /** * Outputs a list of parameters as hidden field into the current page * (must be called when inside a form) * @param WebPage $oP The current web page * @param Array $aInteractive The list of parameters that are handled intractively and thus should not be output as hidden fields * @param Hash $aParameters Array name => value for the parameters * @return void */ function DumpHiddenParams($oP, $aInteractive, $aParameters) { foreach($aParameters as $sAttCode => $value) { if (!in_array($sAttCode, $aInteractive)) { $oP->Add(""); } } } /** * Read all the parameters of the page for building a UserRequest * Parameters that were absent from the page's parameters are not set in the resulting hash array * @input string $sMethod Either get or post * @return Hash Array of name => value corresponding to the parameters that were passed to the page */ function ReadAllParams($sMethod = 'get') { $aParams = GetParamsList(); $aValues = array(); foreach($aParams as $sName) { $value = utils::ReadParam('attr_'.$sName, null, $sMethod); if (!is_null($value)) { $aValues[$sName] = $value; } } return $aValues; } /** * Displays the portal main menu * @param WebPage $oP The current web page * @return void */ function DisplayMainMenu(WebPage $oP) { $oP->AddMenuButton('refresh', 'Portal:Refresh', './index.php?operation=welcome'); $oP->AddMenuButton('create', 'Portal:CreateNewRequest', './index.php?operation=create_request'); $oP->AddMenuButton('change_pwd', 'Portal:ChangeMyPassword', './index.php?loginop=change_pwd'); $oP->add("
\n"); $oP->add("

".Dict::S('Portal:OpenRequests')."

\n"); ListOpenRequests($oP); $oP->add("
\n"); $oP->add("
\n"); $oP->add("

".Dict::S('Portal:ResolvedRequests')."

\n"); ListResolvedRequests($oP); $oP->add("
\n"); } /** * Displays the form to select a Service Id (among the valid ones for the specified user Organization) * @param WebPage $oP Web page for the form output * @param Organization $oUserOrg The organization of the current user * @return void */ function SelectService($oP, $oUserOrg) { // Init forms parameters $aParameters = ReadAllParams(); $oSearch = DBObjectSearch::FromOQL('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id = :org_id'); $oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey())); $oP->add("
\n"); $oP->add("

".Dict::S('Portal:SelectService')."

\n"); $oP->add("
\n"); $oP->add("\n"); while($oService = $oSet->Fetch()) { $id = $oService->GetKey(); $sChecked = ""; if (isset($aParameters['service_id']) && ($id == $aParameters['service_id'])) { $sChecked = "checked"; } $oP->p(""); } $oP->add("

"); $oP->p("

".htmlentities($oService->Get('description'), ENT_QUOTES, 'UTF-8')."

\n"); DumpHiddenParams($oP, array('service_id'), $aParameters); $oP->add(""); $oP->add(""); $oP->p(""); $oP->add("
"); $oP->add("
\n"); $sMessage = Dict::S('Portal:PleaseSelectOneService'); $oP->add_ready_script( << $iSvcId)); $oService = MetaModel::GetObject('Service', $iSvcId, false); if (is_object($oService)) { $oP->add("
\n"); $oP->add("

".Dict::Format('Portal:SelectSubcategoryFrom_Service', htmlentities($oService->GetName(), ENT_QUOTES, 'UTF-8'))."

\n"); $oP->add("
\n"); $oP->add("\n"); while($oSubService = $oSet->Fetch()) { $id = $oSubService->GetKey(); $sChecked = ""; if ($id == $iDefaultSubSvcId) { $sChecked = "checked"; } $oP->p(""); } $sMessage = Dict::S('Portal:PleaseSelectAServiceSubCategory'); $oP->add_ready_script( <<add("

"); $oP->p("

".htmlentities($oSubService->Get('description'), ENT_QUOTES, 'UTF-8')."

\n"); DumpHiddenParams($oP, array('servicesubcategory_id'), $aParameters); $oP->add(""); $oP->add(""); $oP->p(" "); $oP->add("
"); $oP->add("
\n"); } else { $oP->p("Error: Invalid Service: id = $iSvcId"); } } /** * Displays the form for the final step of the UserRequest creation * @param WebPage $oP The current web page for the form output * @param Organization $oUserOrg The organization of the current user * @return void */ function RequestCreationForm($oP, $oUserOrg) { $aList = array('request_type', 'title', 'description', 'impact', 'urgency', 'workgroup_id'); $aParameters = ReadAllParams(); $oService = MetaModel::GetObject('Service', $aParameters['service_id'], false); $oSubService = MetaModel::GetObject('ServiceSubcategory', $aParameters['servicesubcategory_id'], false); if (is_object($oService) && is_object($oSubService)) { $oRequest = new UserRequest(); $oRequest->Set('org_id', $oUserOrg->GetKey()); $oRequest->Set('caller_id', UserRights::GetContactId()); $oRequest->Set('service_id', $aParameters['service_id']); $oRequest->Set('servicesubcategory_id', $aParameters['servicesubcategory_id']); $oAttDef = MetaModel::GetAttributeDef('UserRequest', 'service_id'); $aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => htmlentities($oService->GetName(), ENT_QUOTES, 'UTF-8')); $oAttDef = MetaModel::GetAttributeDef('UserRequest', 'servicesubcategory_id'); $aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => htmlentities($oSubService->GetName(), ENT_QUOTES, 'UTF-8')); $iFlags = 0; foreach($aList as $sAttCode) { $value = ''; if (isset($aParameters[$sAttCode])) { $value = $aParameters[$sAttCode]; $oRequest->Set($sAttCode, $value); } } $aFieldsMap = array(); foreach($aList as $sAttCode) { $value = ''; $oAttDef = MetaModel::GetAttributeDef(get_class($oRequest), $sAttCode); $iFlags = $oRequest->GetAttributeFlags($sAttCode); if (isset($aParameters[$sAttCode])) { $value = $aParameters[$sAttCode]; } $aArgs = array('this' => $oRequest); $aFieldsMap[$sAttCode] = 'attr_'.$sAttCode; $sValue = $oRequest->GetFormElementForField($oP, get_class($oRequest), $sAttCode, $oAttDef, $value, '', 'attr_'.$sAttCode, '', $iFlags, $aArgs); $aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => $sValue); } $aDetails[] = array('label' => Dict::S('Portal:Attachments'), 'value' => ' '); $aDetails[] = array('label' => ' ', 'value' => '

'); $oP->add_linked_script("../js/json.js"); $oP->add_linked_script("../js/forms-json-utils.js"); $oP->add_linked_script("../js/wizardhelper.js"); $oP->add_linked_script("../js/wizard.utils.js"); $oP->add_linked_script("../js/linkswidget.js"); $oP->add_linked_script("../js/extkeywidget.js"); $oP->add_linked_script("../js/jquery.blockUI.js"); $oP->add("
\n"); $oP->add("

".Dict::S('Portal:DescriptionOfTheRequest')."

\n"); $oP->add("
\n"); $oP->add("\n"); $oP->details($aDetails); DumpHiddenParams($oP, $aList, $aParameters); $oP->add(""); $oP->add(""); $oP->add("\n"); $oP->p(" "); $oP->add(""); $oP->add("\n"); $iFieldsCount = count($aFieldsMap); $sJsonFieldsMap = json_encode($aFieldsMap); $oP->add_ready_script( << new var oWizardHelper = new WizardHelper('UserRequest', ''); oWizardHelper.SetFieldsMap($sJsonFieldsMap); oWizardHelper.SetFieldsCount($iFieldsCount); // Starts the validation when the page is ready CheckFields('request_form', false); $('#request_form').submit( function() { return CheckFields('request_form', true); }); EOF ); $sBtnLabel = Dict::S('Portal:RemoveAttachment'); $oP->add_script( << 

'); index++; } function RemoveAttachment(id_attachment) { $('#attachment_'+id_attachment).remove(); } EOF ); } else { // User not authorized to use this service ? DisplayMainMenu($oP); } } /** * Validate the parameters and create the UserRequest object (based on the page's POSTed parameters) * @param WebPage $oP The current web page for the output * @param Organization $oUserOrg The organization of the current user * @return void */ function DoCreateRequest($oP, $oUserOrg) { $aParameters = ReadAllParams(); $sTransactionId = utils::ReadPostedParam('transaction_id', ''); if (!utils::IsTransactionValid($sTransactionId)) { $oP->add("

".Dict::S('UI:Error:ObjectAlreadyCreated')."

\n"); DisplayMainMenu($oP); return; } // Validate the parameters // 1) Service $oSearch = DBObjectSearch::FromOQL('SELECT Service AS s JOIN SLA AS sla ON sla.service_id=s.id JOIN lnkContractToSLA AS ln ON ln.sla_id=sla.id JOIN CustomerContract AS cc ON ln.contract_id=cc.id WHERE cc.org_id = :org_id AND s.id = :svc_id'); $oSet = new CMDBObjectSet($oSearch, array(), array('org_id' => $oUserOrg->GetKey(), 'svc_id' => $aParameters['service_id'])); if ($oSet->Count() != 1) { // Invalid service for the current user ! throw new Exception("Invalid Service: id={$aParameters['servicesubcategory_id']} for the current user (org_id=".$oUserOrg->GetKey().")."); } $oService = $oSet->Fetch(); // 2) Service Subcategory $oSearch = DBObjectSearch::FromOQL('SELECT ServiceSubcategory AS sc WHERE sc.id = :subcategory_id AND sc.service_id = :svc_id'); $oSet = new CMDBObjectSet($oSearch, array(), array('svc_id' => $aParameters['service_id'], 'subcategory_id' =>$aParameters['servicesubcategory_id'] )); if ($oSet->Count() != 1) { // Invalid subcategory throw new Exception("Invalid ServiceSubcategory: id={$aParameters['servicesubcategory_id']} for service ".$oService->GetName()."({$aParameters['service_id']})"); } $oRequest = new UserRequest(); $oRequest->Set('org_id', $oUserOrg->GetKey()); $oRequest->Set('caller_id', UserRights::GetContactId()); $aList = array('service_id', 'servicesubcategory_id', 'request_type', 'title', 'description', 'impact', 'urgency', 'workgroup_id'); foreach($aList as $sAttCode) { $oRequest->Set($sAttCode, $aParameters[$sAttCode]); } list($bRes, $aIssues) = $oRequest->CheckToWrite(); if ($bRes) { $oMyChange = MetaModel::NewObject("CMDBChange"); $oMyChange->Set("date", time()); $sUserString = CMDBChange::GetCurrentUserName(); $oMyChange->Set("userinfo", $sUserString); $iChangeId = $oMyChange->DBInsert(); $oRequest->DBInsertTracked($oMyChange); $oP->add("

".Dict::Format('UI:Title:Object_Of_Class_Created', $oRequest->GetName(), MetaModel::GetName(get_class($oRequest)))."

\n"); // Now process the attachements (if any) $index = 0; foreach($_FILES as $sName => $void) { $oAttachment = utils::ReadPostedDocument($sName); if (!$oAttachment->IsEmpty()) { $index++; // Create a document and attach it to the created ticket $oDoc = new FileDoc(); $oDoc->Set('name', Dict::Format('Portal:Attachment_No_To_Ticket_Name', $index, $oRequest->GetName(), $oAttachment->GetFileName())); $oDoc->Set('org_id', $oUserOrg->GetKey()); $oDoc->Set('description', $oAttachment->GetFileName()); $oDoc->Set('contents', $oAttachment); $oDoc->DBInsertTracked($oMyChange); // Link the document to the ticket $oLink = new lnkTicketToDoc(); $oLink->Set('ticket_id', $oRequest->GetKey()); $oLink->Set('document_id', $oDoc->GetKey()); $oLink->DBInsertTracked($oMyChange); } } DisplayMainMenu($oP); } else { RequestCreationForm($oP, $oUserOrg); $sIssueDesc = Dict::Format('UI:ObjectCouldNotBeWritten', implode(', ', $aIssues)); $oP->add_ready_script("alert('".addslashes($sIssueDesc)."');"); } } /** * Prompts the user for creating a new request * @param WebPage $oP The current web page * @return void */ function CreateRequest(WebPage $oP, Organization $oUserOrg) { $iStep = utils::ReadParam('step', 0); switch($iStep) { case 0: default: $oP->AddMenuButton('cancel', 'UI:Button:Cancel', './index.php?operation=welcome'); SelectService($oP, $oUserOrg); break; case 1: $oP->AddMenuButton('cancel', 'UI:Button:Cancel', './index.php?operation=welcome'); SelectSubService($oP, $oUserOrg); break; case 2: $oP->AddMenuButton('cancel', 'UI:Button:Cancel', './index.php?operation=welcome'); RequestCreationForm($oP, $oUserOrg); break; case 3: DoCreateRequest($oP, $oUserOrg); break; } } /** * Displays the value of the given field, in HTML, without any hyperlink to other objects * @param DBObject $oObj The object to use * @param string $sAttCode Code of the attribute to display * @return string HTML text representing the value of this field */ function GetFieldAsHtml($oObj, $sAttCode) { $sValue = ''; $oAttDef = MetaModel::GetAttributeDef(get_class($oObj), $sAttCode); if ($oAttDef->IsExternalKey()) { // Special processing for external keys: don't display any hyperlink $oTargetObj = MetaModel::GetObject($oAttDef->GetTargetClass(), $oObj->Get($sAttCode), false); if (is_object($oTargetObj)) { $sValue = $oTargetObj->GetName(); } else { $sValue = Dict::S('UI:UndefinedObject'); } } else { $sValue = $oObj->GetAsHTML($sAttCode); } return $sValue; } /** * Displays a list of objects, without any hyperlink (except for the object's details) * @param WebPage $oP The web page for the output * @param DBObjectSet $oSet The set of objects to display * @param Array $aZList The ZList (list of field codes) to use for the tabular display * @return string The HTML text representing the list */ function DisplaySet($oP, $oSet, $aZList) { if ($oSet->Count() > 0) { $aAttribs = array(); $aValues = array(); $oAttDef = MetaModel::GetAttributeDef('UserRequest', 'ref'); $aAttribs['key'] = array('label' => $oAttDef->GetLabel(), 'description' => $oAttDef->GetDescription()); foreach($aZList as $sAttCode) { $oAttDef = MetaModel::GetAttributeDef('UserRequest', $sAttCode); $aAttribs[$sAttCode] = array('label' => $oAttDef->GetLabel(), 'description' => $oAttDef->GetDescription()); } while($oRequest = $oSet->Fetch()) { $aRow = array(); $aRow['key'] = ''.$oRequest->Get('ref').''; $sHilightClass = $oRequest->GetHilightClass(); if ($sHilightClass != '') { $aRow['@class'] = $sHilightClass; } foreach($aZList as $sAttCode) { $aRow[$sAttCode] = GetFieldAsHtml($oRequest, $sAttCode); } $aValues[$oRequest->GetKey()] = $aRow; } $oP->Table($aAttribs, $aValues); } else { $oP->add(Dict::S('Portal:NoOpenRequest')); } } /** * Lists all the currently opened User Requests for the current user * @param WebPage $oP The current web page * @return void */ function ListOpenRequests(WebPage $oP) { $iContactId = UserRights::GetContactId(); $oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail if (is_object($oContact)) { $sOQL = 'SELECT UserRequest WHERE caller_id = :contact_id AND status NOT IN ("resolved", "closed")'; $oSearch = DBObjectSearch::FromOQL($sOQL); $oSet = new CMDBObjectSet($oSearch, array(), array('contact_id' => $iContactId)); $aZList = array('title', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'); DisplaySet($oP, $oSet, $aZList); } } /** * Lists all the currently Resolved (not "Closed")User Requests for the current user * @param WebPage $oP The current web page * @return void */ function ListResolvedRequests(WebPage $oP) { $iContactId = UserRights::GetContactId(); $oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail if (is_object($oContact)) { $sOQL = 'SELECT UserRequest WHERE caller_id = :contact_id AND status ="resolved"'; $oSearch = DBObjectSearch::FromOQL($sOQL); $oSet = new CMDBObjectSet($oSearch, array(), array('contact_id' => $iContactId)); $aZList = array('title', 'start_date', 'status', 'service_id', 'priority', 'workgroup_id', 'agent_id'); DisplaySet($oP, $oSet, $aZList); } } /** * Displays the details of the specified UserRequest object * @param WebPage $oP The current web page for the output * @param UserRequest $oRequest The object to display * @return void */ function DisplayRequestDetails($oP, UserRequest $oRequest) { $aList = array('ref', 'status', 'title', 'description', 'request_type','ticket_log', 'start_date', 'tto_escalation_deadline', 'ttr_escalation_deadline', 'caller_id', 'service_id', 'servicesubcategory_id', 'product', 'impact', 'urgency', 'priority', 'workgroup_id', 'agent_id', 'related_problem_id', 'related_change_id', 'close_date', 'last_update', 'assignment_date', 'closure_deadline', 'resolution_code', 'solution', 'user_satisfaction', 'user_commment', 'freeze_reason'); $aDetails = array(); foreach($aList as $sAttCode) { $iFlags = $oRequest->GetAttributeFlags($sAttCode); $oAttDef = MetaModel::GetAttributeDef(get_class($oRequest), $sAttCode); if ( (!$oAttDef->IsLinkSet()) && (($iFlags & OPT_ATT_HIDDEN) == 0) ) { // Don't display linked set and non-visible attributes (in this state) $sDisplayValue = GetFieldAsHtml($oRequest, $sAttCode); $aDetails[] = array('label' => ''.MetaModel::GetLabel('UserRequest', $sAttCode).'', 'value' => $sDisplayValue); } } $oP->add('
'); $sOQL = 'SELECT FileDoc AS Doc JOIN lnkTicketToDoc AS L ON L.document_id = Doc.id WHERE L.ticket_id = :request_id'; $oSearch = DBObjectSearch::FromOQL($sOQL); $oSet = new CMDBObjectSet($oSearch, array(), array('request_id' => $oRequest->GetKey())); if ($oSet->Count() > 0) { $sAttachements = '
'; while($oDoc = $oSet->Fetch()) { $sAttachements .= ''; } $sAttachements .= '
'.$oDoc->GetAsHtml('contents').'
'; $aDetails[] = array('label' => Dict::S('Portal:Attachments'), 'value' => $sAttachements); } $oP->details($aDetails); $oP->add('
'); } /** * Displays a form for the user to provide feedback about a 'resolved' UserRequest and then close the request * @param WebPage $oP The current web page * @param UserRequest $oRequest The object to display * @return void */ function DisplayResolvedRequestForm($oP, UserRequest $oRequest) { $oP->add("
\n"); $oP->add("
\n"); $oP->add('
'); $oP->add("

".Dict::Format('Portal:TitleRequestDetailsFor_Request', $oRequest->GetName())."

\n"); DisplayRequestDetails($oP, $oRequest); $oP->add('		'); $aArgs = array('this' => $oRequest); $sClass = get_class($oRequest); $aDetails = array(); $aTargetStates = MetaModel::EnumStates($sClass); $aTargetState = $aTargetStates['closed']; $aExpectedAttributes = $aTargetState['attribute_list']; $iFieldIndex = 0; foreach($aExpectedAttributes as $sAttCode => $iExpectCode) { // Prompt for an attribute if // - the attribute must be changed or must be displayed to the user for confirmation // - or the field is mandatory and currently empty if ( ($iExpectCode & (OPT_ATT_MUSTCHANGE | OPT_ATT_MUSTPROMPT)) || (($iExpectCode & OPT_ATT_MANDATORY) && ($oRequest->Get($sAttCode) == '')) ) { $aAttributesDef = MetaModel::ListAttributeDefs($sClass); $oAttDef = $aAttributesDef[$sAttCode]; $aArgs = array('this' => $oRequest); $sHTMLValue = cmdbAbstractObject::GetFormElementForField($oP, $sClass, $sAttCode, $oAttDef, $oRequest->Get($sAttCode), $oRequest->GetEditValue($sAttCode), 'att_'.$iFieldIndex, '', $iExpectCode, $aArgs); $aDetails[] = array('label' => $oAttDef->GetLabel(), 'value' => "$sHTMLValue"); $aFieldsMap[$sAttCode] = 'att_'.$iFieldIndex; $iFieldIndex++; } } $aStimuli = MetaModel::EnumStimuli($sClass); $oP->add("

".Dict::S('Portal:EnterYourCommentsOnTicket')."

"); $oP->details($aDetails); $oP->add("GetKey()."\">"); $oP->add(""); $oP->add("\n"); $oP->add(""); $oP->p(""); $oP->add('
'); $oP->add("
"); $oP->add("
\n"); $oP->add_ready_script( <<add("

".Dict::S('UI:Error:ObjectAlreadyCreated')."

\n"); DisplayMainMenu($oP); return; } $sClass = get_class($oRequest); $aDetails = array(); $aTargetStates = MetaModel::EnumStates($sClass); $aTargetState = $aTargetStates['closed']; $aExpectedAttributes = $aTargetState['attribute_list']; $iFieldIndex = 0; foreach($aExpectedAttributes as $sAttCode => $iExpectCode) { // Prompt for an attribute if // - the attribute must be changed or must be displayed to the user for confirmation // - or the field is mandatory and currently empty if ( ($iExpectCode & (OPT_ATT_MUSTCHANGE | OPT_ATT_MUSTPROMPT)) || (($iExpectCode & OPT_ATT_MANDATORY) && ($oRequest->Get($sAttCode) == '')) ) { $value = utils::ReadPostedParam('attr_'.$sAttCode, null); if (!is_null($value)) { $oRequest->Set($sAttCode, $value); } } } if ($oRequest->ApplyStimulus('ev_close')) { $oMyChange = MetaModel::NewObject("CMDBChange"); $oMyChange->Set("date", time()); $sUserString = CMDBChange::GetCurrentUserName(); $oMyChange->Set("userinfo", $sUserString); $iChangeId = $oMyChange->DBInsert(); $oRequest->DBUpdateTracked($oMyChange); $oP->p("

".Dict::Format('UI:Class_Object_Updated', MetaModel::GetName(get_class($oRequest)), $oRequest->GetName())."

\n"); DisplayMainMenu($oP); } else { $oP->AddMenuButton('back', 'Portal:Back', './index.php?operation=welcome'); $oP->add('Error: cannot close the request - '.$oRequest->GetName()); } } /** * Find the UserRequest object of the specified ID. Make sure that it the caller is the current user * @param integer $id The ID of the request to find * @return UserRequert The found object, or null in case of failure (object does not exist, user has no rights to see it...) */ function FindRequest($id) { $oRequest = null; $iContactId = UserRights::GetContactId(); $oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail if (is_object($oContact)) { $sOQL = "SELECT UserRequest WHERE caller_id = :contact_id AND id = :request_id"; $oSearch = DBObjectSearch::FromOQL($sOQL); $oSet = new CMDBObjectSet($oSearch, array(), array('contact_id' => $iContactId, 'request_id' => $id)); if ($oSet->Count() > 0) { $oRequest = $oSet->Fetch(); } } else { $oP->AddMenuButton('back', 'Portal:Back', './index.php?operation=welcome'); $oP->add("

".Dict::S('Portal:ErrorNoContactForThisUser')."

"); } return $oRequest; } /** * Displays the details of a request * @param WebPage $oP The current web page * @return void */ function RequestDetails(WebPage $oP, $id) { $oRequest = FindRequest($id); if (!is_object($oRequest)) { DisplayMainMenu($oP); return; } $iDefaultStep = 0; if ($oRequest->GetState() == 'resolved') { // The current ticket is in 'resolved' state, prompt to close it $iDefaultStep = 1; } $iStep = utils::ReadParam('step', $iDefaultStep); switch($iStep) { case 0: $oP->AddMenuButton('back', 'Portal:Back', './index.php?operation=welcome'); $oP->add("

".$oRequest->GetIcon()." ".Dict::Format('Portal:TitleRequestDetailsFor_Request', $oRequest->GetName())."

\n"); DisplayRequestDetails($oP, $oRequest); break; case 1: $oP->AddMenuButton('cancel', 'UI:Button:Cancel', './index.php?operation=welcome'); DisplayResolvedRequestForm($oP, $oRequest); break; case 2: DoCloseRequest($oP, $oRequest); break; } } /** * Get The organization of the current user (i.e. the organization of its contact) * @param WebPage $oP The current page, for errors output * @return Organization The user's org or null in case of problem... */ function GetUserOrg() { $oOrg = null; $iContactId = UserRights::GetContactId(); $oContact = MetaModel::GetObject('Contact', $iContactId, false); // false => Can fail if (is_object($oContact)) { $oOrg = MetaModel::GetObject('Organization', $oContact->Get('org_id'), false); // false => can fail } else { throw new Exception(Dict::S('Portal:ErrorNoContactForThisUser')); } return $oOrg; } try { require_once(APPROOT.'/application/startup.inc.php'); require_once(APPROOT.'/application/portalwebpage.class.inc.php'); $oAppContext = new ApplicationContext(); $sOperation = utils::ReadParam('operation', ''); require_once(APPROOT.'/application/loginwebpage.class.inc.php'); LoginWebPage::DoLogin(false /* bMustBeAdmin */, true /* IsAllowedToPortalUsers */); // Check user rights and prompt if needed $oUserOrg = GetUserOrg(); $sCode = $oUserOrg->Get('code'); $sAlternateStylesheet = ''; if (@file_exists("./$sCode/portal.css")) { $sAlternateStylesheet = "$sCode"; } $oP = new PortalWebPage(Dict::S('Portal:Title'), $sAlternateStylesheet); $oP->add($sAlternateStylesheet); if (is_object($oUserOrg)) { switch($sOperation) { case 'create_request': CreateRequest($oP, $oUserOrg); break; case 'details': $iRequestId = utils::ReadParam('id', 0); RequestDetails($oP, $iRequestId); break; case 'welcome': default: DisplayMainMenu($oP); } } $oP->output(); } catch(CoreException $e) { require_once(APPROOT.'/setup/setuppage.class.inc.php'); $oP = new SetupWebPage(Dict::S('UI:PageTitle:FatalError')); $oP->add("

".Dict::S('UI:FatalErrorMessage')."

\n"); $oP->error(Dict::Format('UI:Error_Details', $e->getHtmlDesc())); $oP->output(); if (MetaModel::IsLogEnabledIssue()) { if (MetaModel::IsValidClass('EventIssue')) { try { $oLog = new EventIssue(); $oLog->Set('message', $e->getMessage()); $oLog->Set('userinfo', ''); $oLog->Set('issue', $e->GetIssue()); $oLog->Set('impact', 'Page could not be displayed'); $oLog->Set('callstack', $e->getTrace()); $oLog->Set('data', $e->getContextData()); $oLog->DBInsertNoReload(); } catch(Exception $e) { IssueLog::Error("Failed to log issue into the DB"); } } IssueLog::Error($e->getMessage()); } // For debugging only //throw $e; } catch(Exception $e) { require_once(APPROOT.'/setup/setuppage.class.inc.php'); $oP = new SetupWebPage(Dict::S('UI:PageTitle:FatalError')); $oP->add("

".Dict::S('UI:FatalErrorMessage')."

\n"); $oP->error(Dict::Format('UI:Error_Details', $e->getMessage())); $oP->output(); if (MetaModel::IsLogEnabledIssue()) { if (MetaModel::IsValidClass('EventIssue')) { try { $oLog = new EventIssue(); $oLog->Set('message', $e->getMessage()); $oLog->Set('userinfo', ''); $oLog->Set('issue', 'PHP Exception'); $oLog->Set('impact', 'Page could not be displayed'); $oLog->Set('callstack', $e->getTrace()); $oLog->Set('data', array()); $oLog->DBInsertNoReload(); } catch(Exception $e) { IssueLog::Error("Failed to log issue into the DB"); } } IssueLog::Error($e->getMessage()); } } ?>