Ticket bizmodel,searchable,changemgmt true autoincrement change id %1$s images/change.png approved assigned closed implemented monitored new notapproved plannedscheduled rejected validated status new true reason true org_id]]> requestor_id Person true DEL_MANUAL requestor_id email org_id Organization false DEL_AUTO org_id name workgroup_id Team true DEL_MANUAL workgroup_id name creation_date true last_update true end_date true close_date true impact true workgroup_id]]> agent_id Person true DEL_MANUAL agent_id name agent_id email supervisor_group_id Team true DEL_MANUAL supervisor_group_id name supervisor_group_id]]> supervisor_id Person true DEL_MANUAL supervisor_id email manager_group_id Team true DEL_MANUAL manager_group_id name manager_group_id]]> manager_id Person true DEL_MANUAL manager_id email yes no outage no false fallback true status false public StimulusUserAction

Set('close_date', time());
		return true;
	}]]>

false protected Overload-DBObject

Get('contact_list');
		$oToImpact = $this->Get('ci_list');

		$oImpactedInfras = DBObjectSet::FromLinkSet($this, 'ci_list', 'ci_id');
	
		$aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
	
		if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
		{
			foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
			{
				$oNewLink = new lnkTicketToCI();
				$oNewLink->Set('ci_id', $iKey);
				$oToImpact->AddObject($oNewLink);
			}
		}
		if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
		{
			foreach($aComputed['Contact'] as $iKey => $oObject)
			{
				$oNewLink = new lnkTicketToContact();
				$oNewLink->Set('contact_id', $iKey);
				$oNewLink->Set('role', 'contact automatically computed');
				$oToNotify->AddObject($oNewLink);
			}
		}

		$this->Set('creation_date', time());
		$this->Set('last_update', time());
	}]]>

false protected Overload-DBObject

Set('last_update', time());
	}]]>

false public Overload-DBObject

Get('ref');
		if (strlen($sCurrRef) == 0)
		{
			$iKey = $this->GetKey();
			if ($iKey < 0)
			{
				// Object not yet in the Database
				$iKey = MetaModel::GetNextKey(get_class($this));
			}
			$sName = sprintf('C-%06d', $iKey);
			$this->Set('ref', $sName);
		}
	}]]>

/** * Get the icon representing this object * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined) * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file */ false public Overload-DBObject

Get('status');
		switch($this->GetState())
		{
			case 'approved':
			case 'implemented':
			case 'monitored':
			$sIcon = self::MakeIconFromName('change-approved.png');
			break;
			
			case 'rejected':
			case 'notapproved':
			$sIcon = self::MakeIconFromName('change-rejected.png');
			break;

			case 'closed':
			$sIcon = self::MakeIconFromName('change-closed.png');
			break;

			default:
			$sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
		}
		return $sIcon;
	}]]>

true protected Overload-DBObject

";
			}
			else
			{
				$sIcon  = $sPath;
			}
		}
		return $sIcon;
	}]]>

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 10 20 30 40 Change bizmodel,searchable,changemgmt false autoincrement change_routine id %1$s images/change.png false status ev_assign assigned ev_plan plannedscheduled ev_implement implemented ev_monitor monitored ev_finish closed SetClosureDate ev_finish closed SetClosureDate

10 20 30 40 50 10 10 20 30 40 50 60 70 20 10 20 60 10 10 20 30 40 20 10 20 30 40 50 60 70

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 10 20 30 40 50 Change bizmodel,searchable,changemgmt true autoincrement change_approved id %1$s images/change.png approval_date true approval_comment true status

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 10 20 30 40 50 ApprovedChange bizmodel,searchable,changemgmt false autoincrement change_normal id %1$s images/change.png false acceptance_date true acceptance_comment true status ev_validate validated ev_reject rejected ev_assign assigned ev_reopen new ev_plan plannedscheduled ev_approve approved ev_notapprove notapproved ev_implement implemented ev_replan plannedscheduled ev_monitor monitored ev_finish closed SetClosureDate ev_finish closed SetClosureDate

10 20 30 40 50 10 10 20 30 40 50 60 70 20 10 20 30 40 60 10 10 20 30 40 50 60 20 10 20 30 40 50 60 70

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 10 20 30 40 50 ApprovedChange bizmodel,searchable,changemgmt false autoincrement change_emergency id %1$s images/change.png false status ev_assign assigned ev_plan plannedscheduled ev_approve approved ev_notapprove notapproved ev_implement implemented ev_replan plannedscheduled ev_monitor monitored ev_finish closed SetClosureDate ev_finish closed SetClosureDate

10 20 30 40 50 10 10 20 30 40 50 60 70 20 10 20 30 60 10 10 20 30 40 50 20 10 20 30 40 50 60 70

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 10 20 30 40 50 50 0 ChangeManagement overview.xml 1 ChangeManagement Change 2 ChangeManagement Change 3 ChangeManagement 1 Change:Shortcuts fast 2 Change:Shortcuts fast 3 Change:Shortcuts fast 4 Change:Shortcuts fast