UI:RequestMgmtMenuOverview:Title DashboardLayoutTwoCols 0 0 UI-RequestManagementOverview-RequestByService SELECT UserRequest service_id 1 0 UI-RequestManagementOverview-RequestByPriority SELECT UserRequest priority 2 0 UI-RequestManagementOverview-RequestUnassigned SELECT UserRequest WHERE status IN ("new", "escalated_tto")