The options below allow you to configure the type of elements that are to be managed inside iTop.]]> /images/modules.png All the base objects that are mandatory in the iTop CMDB: Organizations, Locations, Teams, Persons, etc. itop-config-mgmt itop-attachments itop-profiles-itil itop-welcome-itil itop-tickets true Manage Data Center devices such as Racks, Enclosures, PDUs, etc. itop-datacenter-mgmt true Manage devices related to end-users: PCs, Phones, Tablets, etc. itop-endusers-devices true Manage storage devices such as NAS, SAN Switches, Tape Libraries and Tapes, etc. itop-storage-mgmt true Manage Hypervisors, Virtual Machines and Farms. itop-virtualization-mgmt true Select the choice that best describes the relationships between the services and the IT infrastructure in your IT environment.]]> ./wizard-icons/service.png Select this option if the IT delivers services based on a shared infrastructure. For example if different organizations within your company subscribe to services (like Mail and Print services) delivered by a single shared backend. itop-service-mgmt true Select this option if the IT manages the infrastructure of independent customers. This is the most flexible model, since the services can be delivered with a mix of shared and customer specific infrastructure devices. itop-service-mgmt-provider Select the type of tickets you want to use in order to respond to user requests and incidents.]]> ./itop-incident-mgmt-itil/images/incident-escalated.png Select this option to use one single type of tickets for all kind of requests. itop-request-mgmt true Select this option to have different types of ticket for managing user requests and incidents. Each type of ticket has a specific life cycle and specific fields Manage User Request tickets in iTop itop-request-mgmt-itil Manage Incidents tickets in iTop itop-incident-mgmt-itil Don't manage incidents or user requests in iTop Select the type of tickets you want to use in order to manage changes to the IT infrastructure.]]> ./itop-change-mgmt/images/change.png Select this option to use one type of ticket for all kind of changes. itop-change-mgmt true Select this option to use Normal/Routine/Emergency change tickets. itop-change-mgmt-itil Don't manage changes in iTop Pick from the list below the additional ITIL processes that are to be implemented in iTop.]]> ./itop-knownerror-mgmt/images/known-error.png Select this option to track "Known Errors" and FAQs in iTop. itop-knownerror-mgmt Select this option track "Problems" in iTop. itop-problem-mgmt