Ticket
bizmodel,searchable,changemgmt
false
autoincrement
ticket_change
id
%1$s
images/change.png
new
assigned
planned
approved
closed
rejected
status
new
true
hardware
software
system
network
application
other
category
hardware
true
reject_reason
true
changemanager_id
Person
true
DEL_MANUAL
changemanager_id
email
id]]>
parent_id
Change
true
DEL_MANUAL
parent_id
ref
true
creation_date
true
approval_date
true
fallback_plan
true
UserRequest
parent_change_id
none
0
0
Incident
parent_change_id
none
0
0
Problem
related_change_id
none
0
0
Change
parent_id
none
0
0
status
ev_assign
assigned
ev_plan
planned
ev_reject
rejected
ev_approve
approved
SetApprovalDate
ResetRejectReason
ev_reopen
assigned
ev_finish
closed
SetClosureDate
false
public
LifecycleAction
Set('approval_date', time());
return true;
}]]>
false
public
LifecycleAction
Set('reject_reason', '');
return true;
}]]>
false
public
LifecycleAction
Set('close_date', time());
return true;
}]]>
false
protected
Overload-DBObject
Get('contacts_list');
$oToImpact = $this->Get('functionalcis_list');
$oImpactedInfras = DBObjectSet::FromLinkSet($this, 'functionalcis_list', 'functionalci_id');
$aComputed = $oImpactedInfras->GetRelatedObjects('impacts', 10);
if (isset($aComputed['FunctionalCI']) && is_array($aComputed['FunctionalCI']))
{
foreach($aComputed['FunctionalCI'] as $iKey => $oObject)
{
$oNewLink = new lnkFunctionalCIToTicket();
$oNewLink->Set('functionalci_id', $iKey);
$oToImpact->AddObject($oNewLink);
}
}
if (isset($aComputed['Contact']) && is_array($aComputed['Contact']))
{
foreach($aComputed['Contact'] as $iKey => $oObject)
{
$oNewLink = new lnkContactToTicket();
$oNewLink->Set('contact_id', $iKey);
$oNewLink->Set('role', 'contact automatically computed');
$oToNotify->AddObject($oNewLink);
}
}
$this->Set('creation_date', time());
$this->Set('last_update', time());
}]]>
false
protected
Overload-DBObject
Set('last_update', time());
}]]>
false
public
Overload-DBObject
Get('ref');
if (strlen($sCurrRef) == 0)
{
$iKey = $this->GetKey();
if ($iKey < 0)
{
// Object not yet in the Database
$iKey = MetaModel::GetNextKey(get_class($this));
}
$sName = sprintf('C-%06d', $iKey);
$this->Set('ref', $sName);
}
}]]>
/**
* Get the icon representing this object
* @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined)
* @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file
*/
false
public
Overload-DBObject
Get('status');
switch($this->GetState())
{
case 'approved':
case 'implemented':
case 'monitored':
$sIcon = self::MakeIconFromName('change-approved.png');
break;
case 'rejected':
case 'notapproved':
$sIcon = self::MakeIconFromName('change-rejected.png');
break;
case 'closed':
$sIcon = self::MakeIconFromName('change-closed.png');
break;
default:
$sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
}
return $sIcon;
}]]>
true
protected
Overload-DBObject
";
}
else
{
$sIcon = $sPath;
}
}
return $sIcon;
}]]>
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