Microsoft Office Support Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint. 3 service_request Mobile phone/SIM locking Request for locking the SIM when a mobile phone has been lost or stolen. 4 service_request Mobile phone/SIM unlocking Request for unlocking the SIM of your mobile phone. 4 incident Network Troubleshooting Ask for help troubleshooting a network related issue. 4 production incident New desktop ordering Order a new desktop computer, for a new employee or for replacing an old system. 2 service_request New DNS name Request a new DNS name for a fixed system (Desktop computer or server). 4 service_request New IP address Request a new IP address for a fixed system (Desktop computer or server) 4 service_request New laptop ordering Order a new laptop computer, for a new mobile employee or for replacing an old laptop. 2 New LCD monitor ordering Order a new LCD monitor, for a new employee or for replacing an old monitor. 2 service_request New mobile phone ordering Ordér a new mobile phone, for a new employee or for replacing a broken phone. 4 service_request New peripheral Order a peripheral: keyboard, mouse, personal printer... 2 service_request Repair Ask for assistance about a hardware failure. 2 incident Software Installation / Upgrade Ask for installing or upgrading software on a computer. 3 service_request Software removal Ask for removing software from your computer. 3 service_request Troubleshooting Ask for assistance about a software related issue. 3 incident Troubleshooting Ask for help troubleshooting a hardware issue. 2 incident Windows installation/ / Upgrade Ask for installing or upgrading Windows on a computer. 3 service_request