<?php
// Copyright (C) 2010 Combodo SARL
//
//   This program is free software; you can redistribute it and/or modify
//   it under the terms of the GNU General Public License as published by
//   the Free Software Foundation; version 3 of the License.
//
//   This program is distributed in the hope that it will be useful,
//   but WITHOUT ANY WARRANTY; without even the implied warranty of
//   MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
//   GNU General Public License for more details.
//
//   You should have received a copy of the GNU General Public License
//   along with this program; if not, write to the Free Software
//   Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA

/**
 * Localized data
 *
 * @author      Erwan Taloc <erwan.taloc@combodo.com>
 * @author      Romain Quetiez <romain.quetiez@combodo.com>
 * @author      Denis Flaven <denis.flaven@combodo.com>
 * @license     http://www.opensource.org/licenses/gpl-3.0.html LGPL
 */

// Dictionnay conventions
// Class:<class_name>
// Class:<class_name>+
// Class:<class_name>/Attribute:<attribute_code>
// Class:<class_name>/Attribute:<attribute_code>+
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>
// Class:<class_name>/Attribute:<attribute_code>/Value:<value>+
// Class:<class_name>/Stimulus:<stimulus_code>
// Class:<class_name>/Stimulus:<stimulus_code>+


//
// Class: Ticket
//

//
// Class: Ticket
//

Dict::Add('ZH CN', 'Chinese', '简体中文', array(
	'Class:Ticket' => '单据',
	'Class:Ticket+' => '',
	'Class:Ticket/Attribute:ref' => '参照',
	'Class:Ticket/Attribute:ref+' => '',
	'Class:Ticket/Attribute:title' => '标题',
	'Class:Ticket/Attribute:title+' => '',
	'Class:Ticket/Attribute:description' => '描述',
	'Class:Ticket/Attribute:description+' => '',
	'Class:Ticket/Attribute:ticket_log' => '日志',
	'Class:Ticket/Attribute:ticket_log+' => '',
	'Class:Ticket/Attribute:start_date' => '启始',
	'Class:Ticket/Attribute:start_date+' => '',
	'Class:Ticket/Attribute:document_list' => '文档',
	'Class:Ticket/Attribute:document_list+' => '与该单据相关的文档',
	'Class:Ticket/Attribute:ci_list' => 'CIs',
	'Class:Ticket/Attribute:ci_list+' => '事件关联的 CIs',
	'Class:Ticket/Attribute:contact_list' => '联系人',
	'Class:Ticket/Attribute:contact_list+' => '相关的团队及人员',
	'Class:Ticket/Attribute:incident_list' => '相关的事件',
	'Class:Ticket/Attribute:incident_list+' => '',
	'Class:Ticket/Attribute:finalclass' => '类别',
	'Class:Ticket/Attribute:finalclass+' => '',
));


//
// Class: lnkTicketToDoc
//

Dict::Add('ZH CN', 'Chinese', '简体中文', array(
	'Class:lnkTicketToDoc' => '单据/文档',
	'Class:lnkTicketToDoc+' => '',
	'Class:lnkTicketToDoc/Attribute:ticket_id' => '单据',
	'Class:lnkTicketToDoc/Attribute:ticket_id+' => '',
	'Class:lnkTicketToDoc/Attribute:ticket_ref' => '单据 #',
	'Class:lnkTicketToDoc/Attribute:ticket_ref+' => '',
	'Class:lnkTicketToDoc/Attribute:document_id' => '文档',
	'Class:lnkTicketToDoc/Attribute:document_id+' => '',
	'Class:lnkTicketToDoc/Attribute:document_name' => '文档',
	'Class:lnkTicketToDoc/Attribute:document_name+' => '',
));

//
// Class: lnkTicketToContact
//

Dict::Add('ZH CN', 'Chinese', '简体中文', array(
	'Class:lnkTicketToContact' => '单据/联系人',
	'Class:lnkTicketToContact+' => '',
	'Class:lnkTicketToContact/Attribute:ticket_id' => '单据',
	'Class:lnkTicketToContact/Attribute:ticket_id+' => '',
	'Class:lnkTicketToContact/Attribute:ticket_ref' => '单据 #',
	'Class:lnkTicketToContact/Attribute:ticket_ref+' => '',
	'Class:lnkTicketToContact/Attribute:contact_id' => '联系人',
	'Class:lnkTicketToContact/Attribute:contact_id+' => '',
	'Class:lnkTicketToContact/Attribute:contact_name' => '联系人',
	'Class:lnkTicketToContact/Attribute:contact_name+' => '',
	'Class:lnkTicketToContact/Attribute:contact_email' => 'Email',
	'Class:lnkTicketToContact/Attribute:contact_email+' => '',
	'Class:lnkTicketToContact/Attribute:role' => '角色',
	'Class:lnkTicketToContact/Attribute:role+' => '',
));

//
// Class: lnkTicketToCI
//

Dict::Add('ZH CN', 'Chinese', '简体中文', array(
	'Class:lnkTicketToCI' => '单据/CI',
	'Class:lnkTicketToCI+' => '',
	'Class:lnkTicketToCI/Attribute:ticket_id' => '单据',
	'Class:lnkTicketToCI/Attribute:ticket_id+' => '',
	'Class:lnkTicketToCI/Attribute:ticket_ref' => '单据 #',
	'Class:lnkTicketToCI/Attribute:ticket_ref+' => '',
	'Class:lnkTicketToCI/Attribute:ci_id' => 'CI',
	'Class:lnkTicketToCI/Attribute:ci_id+' => '',
	'Class:lnkTicketToCI/Attribute:ci_name' => 'CI',
	'Class:lnkTicketToCI/Attribute:ci_name+' => '',
	'Class:lnkTicketToCI/Attribute:ci_status' => 'CI 状态',
	'Class:lnkTicketToCI/Attribute:ci_status+' => '',
	'Class:lnkTicketToCI/Attribute:impact' => '影响',
	'Class:lnkTicketToCI/Attribute:impact+' => '',
));


//
// Class: ResponseTicket
//

Dict::Add('ZH CN', 'Chinese', '简体中文', array(
	'Class:ResponseTicket' => '回复单据',
	'Class:ResponseTicket+' => '',
	'Class:ResponseTicket/Attribute:status' => '状态',
	'Class:ResponseTicket/Attribute:status+' => '',
	'Class:ResponseTicket/Attribute:status/Value:new' => '新',
	'Class:ResponseTicket/Attribute:status/Value:new+' => '新的待处理的',
	'Class:ResponseTicket/Attribute:status/Value:escalated_tto' => '升级/TTO',
	'Class:ResponseTicket/Attribute:status/Value:escalated_tto+' => '',
	'Class:ResponseTicket/Attribute:status/Value:assigned' => '已指派',
	'Class:ResponseTicket/Attribute:status/Value:assigned+' => '',
	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr' => '升级/TTR',
	'Class:ResponseTicket/Attribute:status/Value:escalated_ttr+' => '',
	'Class:ResponseTicket/Attribute:status/Value:frozen' => '未决',
	'Class:ResponseTicket/Attribute:status/Value:frozen+' => '',
	'Class:ResponseTicket/Attribute:status/Value:resolved' => '已解决',
	'Class:ResponseTicket/Attribute:status/Value:resolved+' => '',
	'Class:ResponseTicket/Attribute:status/Value:closed' => '关闭',
	'Class:ResponseTicket/Attribute:status/Value:closed+' => '',
	'Class:ResponseTicket/Attribute:caller_id' => '呼叫者',
	'Class:ResponseTicket/Attribute:caller_id+' => '',
	'Class:ResponseTicket/Attribute:caller_email' => 'Email',
	'Class:ResponseTicket/Attribute:caller_email+' => '',
	'Class:ResponseTicket/Attribute:org_id' => '客户',
	'Class:ResponseTicket/Attribute:org_id+' => '',
	'Class:ResponseTicket/Attribute:org_name' => '客户',
	'Class:ResponseTicket/Attribute:org_name+' => '',
	'Class:ResponseTicket/Attribute:service_id' => '服务',
	'Class:ResponseTicket/Attribute:service_id+' => '',
	'Class:ResponseTicket/Attribute:service_name' => '名称',
	'Class:ResponseTicket/Attribute:service_name+' => '',
	'Class:ResponseTicket/Attribute:servicesubcategory_id' => '服务元素',
	'Class:ResponseTicket/Attribute:servicesubcategory_id+' => '',
	'Class:ResponseTicket/Attribute:servicesubcategory_name' => '名称',
	'Class:ResponseTicket/Attribute:servicesubcategory_name+' => '',
	'Class:ResponseTicket/Attribute:product' => '生产',
	'Class:ResponseTicket/Attribute:product+' => '',
	'Class:ResponseTicket/Attribute:impact' => '影响',
	'Class:ResponseTicket/Attribute:impact+' => '',
	'Class:ResponseTicket/Attribute:impact/Value:1' => '单个部门',
	'Class:ResponseTicket/Attribute:impact/Value:1+' => '',
	'Class:ResponseTicket/Attribute:impact/Value:2' => '单个服务',
	'Class:ResponseTicket/Attribute:impact/Value:2+' => '',
	'Class:ResponseTicket/Attribute:impact/Value:3' => '个人',
	'Class:ResponseTicket/Attribute:impact/Value:3+' => '',
	'Class:ResponseTicket/Attribute:urgency' => '紧急',
	'Class:ResponseTicket/Attribute:urgency+' => '',
	'Class:ResponseTicket/Attribute:urgency/Value:1' => '高',
	'Class:ResponseTicket/Attribute:urgency/Value:1+' => '',
	'Class:ResponseTicket/Attribute:urgency/Value:2' => '中',
	'Class:ResponseTicket/Attribute:urgency/Value:2+' => '',
	'Class:ResponseTicket/Attribute:urgency/Value:3' => '低',
	'Class:ResponseTicket/Attribute:urgency/Value:3+' => '',
	'Class:ResponseTicket/Attribute:priority' => '优先级',
	'Class:ResponseTicket/Attribute:priority+' => '',
	'Class:ResponseTicket/Attribute:priority/Value:1' => '高',
	'Class:ResponseTicket/Attribute:priority/Value:1+' => '',
	'Class:ResponseTicket/Attribute:priority/Value:2' => '中',
	'Class:ResponseTicket/Attribute:priority/Value:2+' => '',
	'Class:ResponseTicket/Attribute:priority/Value:3' => '低',
	'Class:ResponseTicket/Attribute:priority/Value:3+' => '',
	'Class:ResponseTicket/Attribute:workgroup_id' => '工作组',
	'Class:ResponseTicket/Attribute:workgroup_id+' => '',
	'Class:ResponseTicket/Attribute:workgroup_name' => '工作组',
	'Class:ResponseTicket/Attribute:workgroup_name+' => '',
	'Class:ResponseTicket/Attribute:agent_id' => '办理人',
	'Class:ResponseTicket/Attribute:agent_id+' => '',
	'Class:ResponseTicket/Attribute:agent_name' => '办理人',
	'Class:ResponseTicket/Attribute:agent_name+' => '',
	'Class:ResponseTicket/Attribute:agent_email' => '办理人 email',
	'Class:ResponseTicket/Attribute:agent_email+' => '',
	'Class:ResponseTicket/Attribute:related_problem_id' => '关联问题',
	'Class:ResponseTicket/Attribute:related_problem_id+' => '',
	'Class:ResponseTicket/Attribute:related_problem_ref' => '参照',
	'Class:ResponseTicket/Attribute:related_problem_ref+' => '',
	'Class:ResponseTicket/Attribute:related_change_id' => '关联变更',
	'Class:ResponseTicket/Attribute:related_change_id+' => '',
	'Class:ResponseTicket/Attribute:related_change_ref' => '关联变更',
	'Class:ResponseTicket/Attribute:related_change_ref+' => '',
	'Class:ResponseTicket/Attribute:close_date' => '关闭',
	'Class:ResponseTicket/Attribute:close_date+' => '',
	'Class:ResponseTicket/Attribute:last_update' => '最后更新',
	'Class:ResponseTicket/Attribute:last_update+' => '',
	'Class:ResponseTicket/Attribute:assignment_date' => '指派日期',
	'Class:ResponseTicket/Attribute:assignment_date+' => '',
	'Class:ResponseTicket/Attribute:resolution_date' => '解决日期',
	'Class:ResponseTicket/Attribute:resolution_date+' => '',
	'Class:ResponseTicket/Attribute:tto_escalation_deadline' => 'TTO 升级的最后期限',
	'Class:ResponseTicket/Attribute:tto_escalation_deadline+' => '',
	'Class:ResponseTicket/Attribute:ttr_escalation_deadline' => 'TTR 升级的最后期限',
	'Class:ResponseTicket/Attribute:ttr_escalation_deadline+' => '',
	'Class:ResponseTicket/Attribute:closure_deadline' => '关闭的最后期限',
	'Class:ResponseTicket/Attribute:closure_deadline+' => '',
	'Class:ResponseTicket/Attribute:resolution_code' => '解决编码',
	'Class:ResponseTicket/Attribute:resolution_code+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce' => '不能重生',
	'Class:ResponseTicket/Attribute:resolution_code/Value:couldnotreproduce+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate' => '复制单据',
	'Class:ResponseTicket/Attribute:resolution_code/Value:duplicate+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed' => '搞定',
	'Class:ResponseTicket/Attribute:resolution_code/Value:fixed+' => '',
	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant' => '无关的',
	'Class:ResponseTicket/Attribute:resolution_code/Value:irrelevant+' => '',
	'Class:ResponseTicket/Attribute:solution' => '方案',
	'Class:ResponseTicket/Attribute:solution+' => '',
	'Class:ResponseTicket/Attribute:user_satisfaction' => '用户满意',
	'Class:ResponseTicket/Attribute:user_satisfaction+' => '',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1' => '非常满意',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:1+' => '非常满意',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2' => '比较满意',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:2+' => '比较满意',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3' => '一般',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:3+' => '一般',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4' => '非常不满',
	'Class:ResponseTicket/Attribute:user_satisfaction/Value:4+' => '非常不满',
	'Class:ResponseTicket/Attribute:user_commment' => '用户意见',
	'Class:ResponseTicket/Attribute:user_commment+' => '',
	'Class:ResponseTicket/Stimulus:ev_assign' => '指派',
	'Class:ResponseTicket/Stimulus:ev_assign+' => '',
	'Class:ResponseTicket/Stimulus:ev_reassign' => '再指派',
	'Class:ResponseTicket/Stimulus:ev_reassign+' => '',
	'Class:ResponseTicket/Stimulus:ev_timeout' => '升级',
	'Class:ResponseTicket/Stimulus:ev_timeout+' => '',
	'Class:ResponseTicket/Stimulus:ev_resolve' => '标记为已解决',
	'Class:ResponseTicket/Stimulus:ev_resolve+' => '',
	'Class:ResponseTicket/Stimulus:ev_close' => '关闭',
	'Class:ResponseTicket/Stimulus:ev_close+' => '',
));




?>