A criteria to restrict a search (strict search is performed) Example: name = 'myserver.combodo.fr' Specifies [how to find] a value for an external key. the class of object to search for will depend on the usage that is being made, therefore the search conditions that may be used will vary depending on the parameter that is concerned. If one criteria is not relevant, then the match will not be attempted and warning will be logged (or an error if the target external key is mandatory) Example: match on customer = 'Demo' and type = 'Router' Specifies a value to set Specifies [how to match] one item to attach and what values should be set on the newly created link. An event that happened during the execution of the web service A Log of events of the same category Output expected, depending on the operation invoked. Example: CreateIncidentTicket will return 'created' => basic information on the created ticket Standard result structure returned by all of the operations, excepted GetVersion (returning a string) result holds returned data if the status is set to true errors, warnings and infos will help in understanding what happened (unknown identifiers, object matching issues/results) This resulting structure is being tracked into the application log as well. Get the current version of Itop As this service is very simple, it is a test to get trained for more complex operations -->

Create a ticket, return information about reconciliation on external keys and the created ticket

Create a ticket, return information about reconciliation on external keys and the created ticket

Create a ticket, return information about reconciliation on external keys and the created ticket

ITop is the central solution for managing your IT infrastructure