The options below allow you to configure the type of elements that are to be managed inside iTop.]]> /images/modules.png This module is always installed, it contains all the base objects that are mandatory in the iTop CMDB: Organizations, Locations, Teams, Persons, etc. itop-config-mgmt itop-profiles itop-welcome-itil true This optional module manages end-user devices like Phones, Printers, Desktop PCs. cmdb-end-user This optional modules manages data center devices like Power Supplies, Racks, Enclosures. true cmdb-datacenter Select the choice that best describes the relationships between the services and the IT infrastructure in your IT environment.]]> ./wizard_icons/service.png Select this option if the IT delivers services based on a shared infrastructure. For example if different organizations within your company subscribe to services (like Mail and Print services) delivered by a single shared backend. itop-service-mgmt-enterprise true Select this option if the IT manages the infrastructure of independent customers. This is the most flexible model, since the services can be delivered with a mix of shared and customer specific infrastructure devices. itop-service-mgmt-provider Select the type of tickets you want to use in order to respond to user requests and incidents. Select this option to use one single type of tickets for all kind of requests. itop-simple-tickets true Select this option to have different types of ticket for managing user requests and incidents. itop-itil-tickets Manage problem ticket to solve recurring incidents. itop-problem-management Manage Known Error tickets to document the possible root causes of incidents. itop-kedb-management Don't manage incidents in iTop Select the type of tickets you want to use in order to manage changes to the IT infrastructure.]]> ./itop-change-mgmt-1.0.0/images/change.png Select this option to use Normal/Routine/Emergency change tickets. itop-change-mgmt true Don't manage changes in iTop