<default>Brick:Portal:UserProfile:Navigation:Dropdown:MyProfil</default>

service_id AND sc.org_id = :this->org_id AND slt.request_type = :request_type AND slt.priority = :this->priority]]> cmdbAbstractObject _Ticket bizmodel,searchable,structure true autoincrement ticket id finalclass ongoing resolved closed operational_status ongoing status ref true org_id Organization false DEL_AUTO org_id name org_id]]> caller_id Person true DEL_AUTO caller_id name team_id Team true DEL_AUTO team_id email team_id]]> agent_id Person true DEL_AUTO false agent_id name title false description false html true start_date true end_date true last_update true none close_date true private_log true lnkContactToTicket ticket_id 0 0 contact_id lnkFunctionalCIToTicket ticket_id 0 0 functionalci_id WorkOrder ticket_id 0 0 false public Overload-DBObject

Lock();
          $iNextId = MetaModel::GetNextKey(get_class($this));
          $sRef = $this->MakeTicketRef($iNextId);
          $this->Set('ref', $sRef);
          $iKey = parent::DBInsertNoReload();
          $oMutex->Unlock();
          return $iKey;
    }
        ]]>

false protected Overload-DBObject

10 20 30 40 50 60 70 75 80 90 100 110 120 130 140 150

10 20 30 35 40 50 60 70 10 20 30 40 50 60 65 70 cmdbAbstractObject 1 bizmodel false autoincrement lnkcontacttoticket id ticket_id Ticket false DEL_AUTO ticket_id ref contact_id Contact false DEL_AUTO contact_id email role true manual computed do_not_notify impact_code manual false list

10 20 30

10 20 30 10 20 30 cmdbAbstractObject 1 bizmodel false autoincrement lnkfunctionalcitoticket id ticket_id Ticket false DEL_AUTO ticket_id ref ticket_id title functionalci_id FunctionalCI false DEL_AUTO functionalci_id name impact true manual computed not_impacted impact_code manual false list

10 20 30

10 20 30 10 20 30 cmdbAbstractObject bizmodel,searchable,incidentmgmt,requestmgmt,changemgmt,m2prequest false autoincrement workorder id images/workorder.png name false open closed status open false list description false ticket_id Ticket false DEL_AUTO ticket_id ref SELECT Team team_id Team false DEL_MANUAL team_id email team_id]]> owner_id Person true DEL_MANUAL false agent_id email start_date false end_date false log true status closed false public StimulusUserAction

Get('log');
		$sLog = $oLog->GetModifiedEntry('html');
		if ($sLog != '')
		{
			$oTicket = MetaModel::GetObject('Ticket', $this->Get('ticket_id'), false);
			if ($oTicket)
			{
				$oTicket->Set('private_log', $sLog);
				$oTicket->DBUpdate();
			}
		}
	}]]>

false protected Overload-DBObject

UpdateParentTicketLog();
	}]]>

10 20 30 40 50 60 70 80

10 20 30 40 50 60 70 10 20 30 40 50 60 attcode true deny string true attcode true allow attcode true allow attcode true allow attcode true allow attcode true allow string false attcode true deny attcode true allow attcode true deny attcode true string true portal:itop-portal iTopPortalViewUrlMaker true tab 1  <default>Brick:Portal:UserProfile:Navigation:Dropdown:MyProfil</default> fa fa-user fa-2x true 6 10 <default>Brick:Portal:NewRequest:Title</default> Brick:Portal:NewRequest:Title+ fc fc-new-request fc-2x ServiceFamily icon Service servicefamily_id description description icon Class:Service service_id description description Class:ServiceSubcategory UserRequest fc fc-new-request fc-1-6x fc-flip-horizontal list auto true 20 6 <default>Brick:Portal:OngoingRequests:Title</default> Brick:Portal:OngoingRequests:Title+ fc fc-ongoing-request fc-2x true 1 Brick:Portal:OngoingRequests:Tab:OnGoing 2 Brick:Portal:OngoingRequests:Tab:Resolved full true 50 false 12 <default>Brick:Portal:ClosedRequests:Title</default> fc fc-closed-request fc-2x 1 Brick:Portal:ClosedRequests:Title auto

ServiceSubcategory

Ticket

org_id]]> org_id]]> org_id]]> 10 20 50 org_id]]> true org_id AND s.status != 'obsolete']]> true org_id AND ssc.status != 'obsolete']]> true org_id AND T.finalclass IN ('UserRequest', 'Incident')]]> set(caller_id, $current_contact_id$) copy(org_id, org_id) set(origin, portal) Service copy(id, service_id) ServiceSubcategory copy(id, servicesubcategory_id) copy(service_id, service_id) ongoing-tickets-for-portal-user 500