ResponseTicket * @author Romain Quetiez * @author Denis Flaven * @license http://www.opensource.org/licenses/gpl-3.0.html LGPL */]]> bizmodel,searchable,requestmgmt false autoincrement ticket_request id %1$s images/user-request.png false service request issue information request_type service request false freeze_reason true status ev_assign assigned SetAssignedDate ev_timeout escalated_tto ev_assign assigned SetAssignedDate ev_reassign assigned ev_timeout escalated_ttr ev_resolve resolved SetResolveDate SetClosureDeadline ev_freeze frozen ev_reassign escalated_ttr ev_resolve resolved SetResolveDate SetClosureDeadline ev_timeout escalated_ttr ev_assign assigned ev_resolve resolved ev_reassign assigned ev_close closed SetClosureDate false public Overload-DBObject

Get('ref');
		if (strlen($sCurrRef) == 0)
		{
			$iKey = $this->GetKey();
			if ($iKey < 0)
			{
				// Object not yet in the Database
				$iKey = MetaModel::GetNextKey(get_class($this));
			}
			$sName = sprintf('R-%06d', $iKey);
			$this->Set('ref', $sName);
		}

		return parent::ComputeValues();
	}]]>

/** * Get the icon representing this object * @param boolean $bImgTag If true the result is a full IMG tag (or an emtpy string if no icon is defined) * @return string Either the full IMG tag ($bImgTag == true) or just the path to the icon file */ false public Overload-DBObject

Get('status');
		switch($this->GetState())
		{

			case 'escalated_tto':
			case 'escalated_ttr':
			$sIcon = self::MakeIconFromName('user-request-escalated.png');
			break;
			
			case 'resolved':
			case 'closed':
			$sIcon = self::MakeIconFromName('user-request-closed.png');
			break;

			case 'new':
			$sIcon = self::MakeIconFromName('user-request.png');
			$oEscalationDeadline = $this->Get('tto_escalation_deadline');
			if ($oEscalationDeadline != null)
			{
				// A SLA is running
				$iStartDate = AttributeDateTime::GetAsUnixSeconds($this->Get('start_date'));
				$iEscalationDeadline = AttributeDateTime::GetAsUnixSeconds($oEscalationDeadline);
				$ratio = ($iEscalationDeadline - time())/($iEscalationDeadline - $iStartDate);
				if ($ratio <= 0)
				{
					$sIcon = self::MakeIconFromName('user-request-escalated.png');
				}
				else if ($ratio <= 0.25)
				{
					$sIcon = self::MakeIconFromName('user-request-deadline.png');
				}
			}
			break;
			
			case 'assigned':
			$sIcon = self::MakeIconFromName('user-request.png');
			$oEscalationDeadline = $this->Get('ttr_escalation_deadline');
			if ($oEscalationDeadline != null)
			{
				// A SLA is running
				$iStartDate = AttributeDateTime::GetAsUnixSeconds($this->Get('start_date'));
				$iEscalationDeadline = AttributeDateTime::GetAsUnixSeconds($oEscalationDeadline);
				$ratio = ($iEscalationDeadline - time())/($iEscalationDeadline - $iStartDate);
				if ($ratio <= 0)
				{
					$sIcon = self::MakeIconFromName('user-request-escalated.png');
				}
				else if ($ratio <= 0.25)
				{
					$sIcon = self::MakeIconFromName('user-request-deadline.png');
				}
			}
			break;

			
			default:
			$sIcon = MetaModel::GetClassIcon(get_class($this), $bImgTag);
		}
		return $sIcon;
	}]]>

true protected Overload-DBObject

";
			}
			else
			{
				$sIcon  = $sPath;
			}
		}
		return $sIcon;
	}]]>

document_list ci_list contact_list incident_list ref title org_id status priority request_type service_id servicesubcategory_id product impact urgency description resolution_code solution user_satisfaction user_commment freeze_reason start_date last_update assignment_date tto_escalation_deadline ttr_escalation_deadline close_date closure_deadline caller_id workgroup_id agent_id related_problem_id related_change_id

ref title org_id request_type start_date status caller_id service_id servicesubcategory_id product impact urgency priority workgroup_id agent_id agent_email close_date resolution_code solution user_satisfaction user_commment title org_id start_date status service_id priority workgroup_id agent_id 30 0 RequestManagement request-dashboard.xml 1 RequestManagement UserRequest 2 RequestManagement UserRequest 3 RequestManagement 1 UserRequest:Shortcuts fast 2 UserRequest:Shortcuts fast 3 UserRequest:Shortcuts fast