New desktop ordering Order a new desktop computer, for a new employee or for replacing an old system. 1 New laptop ordering Order a new laptop computer, for a new mobile employee or for replacing an old laptop. 1 New LCD monitor ordering Order a new LCD monitor, for a new employee or for replacing an old monitor. 1 New peripheral Order a peripheral: keyboard, mouse, personal printer... 1 Repair Ask for assistance about a hardware failure. 1 Troubleshooting Ask for help troubleshooting a hardware issue. 2 New mobile phone ordering Order a new mobile phone, for a new employee or for replacing a broken phone. 2 Mobile phone/SIM locking Request for locking the SIM when a mobile phone has been lost or stolen. 2 Mobile phone/SIM unlocking Request for unlocking the SIM of your mobile phone. 2 New IP address Request a new IP address for a fixed system (Desktop computer or server) 2 New DNS name Request a new DNS name for a fixed system (Desktop computer or server). 2 Network Troubleshooting Ask for help troubleshooting a network related issue. 2 Software Installation / Upgrade Ask for installing or upgrading software on a computer. 3 Software removal Ask for removing software from your computer. 3 Windows installation/ / Upgrade Ask for installing or upgrading Windows on a computer. 3 Troubleshooting Ask for assistance about a software related issue. 3 Microsoft Office Support Request assistance about MS Office software: Word, Excel, PowerPoint, Outlook, SharePoint. 3