* @author Romain Quetiez * @author Denis Flaven * @license http://www.opensource.org/licenses/gpl-3.0.html LGPL */]]> images/problem.png new assigned resolved closed 1 2 3 1 2 3 1 2 3 Set('assignment_date', time()); return true; }]]> Set('resolution_date', time()); return true; }]]> Set('close_date', time()); return true; }]]> array( 1 => 1, 2 => 1, 3 => 2, ), // a group 2 => array( 1 => 1, 2 => 2, 3 => 3, ), // a departement! 3 => array( 1 => 2, 2 => 3, 3 => 3, ), ); $iPriority = $aPriorities[(int)$this->Get('impact')][(int)$this->Get('urgency')]; return $iPriority; }]]> Set('priority', $this->ComputePriority()); $sCurrRef = $this->Get('ref'); if (strlen($sCurrRef) == 0) { $iKey = $this->GetKey(); if ($iKey < 0) { // Object not yet in the Database $iKey = MetaModel::GetNextKey(get_class($this)); } $sName = sprintf('P-%06d', $iKey); $this->Set('ref', $sName); } }]]>

document_list ci_list contact_list incident_list ref title org_id status priority service_id servicesubcategory_id product impact urgency description start_date last_update assignment_date close_date workgroup_id agent_id related_change_id

ref title org_id start_date status service_id servicesubcategory_id product impact urgency priority workgroup_id agent_id agent_email close_date title org_id start_date status service_id priority