ITSSTOOLS/setup/data/15.changetickets.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<bizChangeTicket id="1">
<name>C-000001</name>
<title>1st change</title>
<type>Routine</type>
<domain>Desktop</domain>
<reason>reason</reason>
<requestor_id>5</requestor_id>
<org_id>2</org_id>
<ticket_status>PlannedScheduled</ticket_status>
<creation_date>2009-02-19 21:35:47</creation_date>
<last_update>2009-02-18 18:33:14</last_update>
<start_date>0000-00-00 00:00:00</start_date>
<end_date>0000-00-00 00:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact>There is no impact</impact>
<workgroup_id>317</workgroup_id>
<agent_id>4</agent_id>
<supervisorgroup_id>317</supervisorgroup_id>
<supervisor_id>5</supervisor_id>
<managergroup_id>317</managergroup_id>
<manager_id>6</manager_id>
<outage>No</outage>
<change_request>I would like to install SQL plus on my laptop.
Could you make it please</change_request>
<change_log>We will push via netmeeting the package and install it at 10:00 tomorrow</change_log>
<fallback>If there is any issue we will uninstall it</fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
<bizChangeTicket id="2">
<name>C-000002</name>
<title>Oracle upgrade on domino</title>
<type>Routine</type>
<domain>Application</domain>
<reason>Patch Installation for Oracle</reason>
<requestor_id>4</requestor_id>
<org_id>2</org_id>
<ticket_status>Approved</ticket_status>
<creation_date>2009-03-17 14:50:34</creation_date>
<last_update>2009-03-17 14:50:34</last_update>
<start_date>2009-02-24 00:00:00</start_date>
<end_date>2009-02-24 02:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact>application impacted</impact>
<workgroup_id>317</workgroup_id>
<agent_id>5</agent_id>
<supervisorgroup_id>317</supervisorgroup_id>
<supervisor_id>4</supervisor_id>
<managergroup_id>317</managergroup_id>
<manager_id>6</manager_id>
<outage>Yes</outage>
<change_request>We wan to install last Oracle Patch in order to fix rollback management issues</change_request>
<change_log>We will install patch and reboot the server</change_log>
<fallback>If not working we will remove this patch</fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
<bizChangeTicket id="3">
<name>C-000003</name>
<title>IOS upgrade</title>
<type>Routine</type>
<domain>Desktop</domain>
<reason>security issue</reason>
<requestor_id>4</requestor_id>
<org_id>2</org_id>
<ticket_status>New</ticket_status>
<creation_date>2009-04-04 23:23:37</creation_date>
<last_update>2009-09-19 11:13:23</last_update>
<start_date>0000-00-00 00:00:00</start_date>
<end_date>0000-00-00 00:00:00</end_date>
<close_date>0000-00-00 00:00:00</close_date>
<impact></impact>
<workgroup_id>317</workgroup_id>
<agent_id>6</agent_id>
<supervisorgroup_id>317</supervisorgroup_id>
<supervisor_id>5</supervisor_id>
<managergroup_id>317</managergroup_id>
<manager_id>6</manager_id>
<outage>No</outage>
<change_request>Upgrade to new IOS due to security reason</change_request>
<change_log></change_log>
<fallback></fallback>
<assignment_count>0</assignment_count>
</bizChangeTicket>
</Set>