ITSSTOOLS

iTop - version 2.4 beta - 12-July-2017
Readme file

1. ABOUT THIS RELEASE
2. INSTALLATION
2.1. Requirements
2.2. Install procedure
2.3. CRON
2.4. Upgrading from 2.x.x
2.5. Migration from 1.x versions
3. FEATURES
3.1. Known limitations
3.2. Known issues


1. ABOUT THIS RELEASE
==================
Thank you for downloading the 29th packaged release of iTop.

It is a beta version, so the new features may not be fully operational.

The documentation about iTop is available as a Wiki at: https://wiki.openitop.org/

iTop is released under the AGPL (v3) license. (Check license.txt in this directory).
The source code of iTop can be found on SourceForge: https://sourceforge.net/p/itop/code/

1.1 What's new?
-----------

It will bring those main new features:
Archiving: improve performance
Obsolescence: hide or highlight obsolete objects depending on user preference.
Transition forms: define per transition, which fields are displayed and required, independently on the console and on each portal.
Portal: multiple enhancements, see below.

Archiving
---------
Addressing performance issue in case of large databases.
Archiving objects is equivalent to a “soft delete”.
Archived objects are ignored by the application as if they had been truly deleted.
Nevertheless, they are still accessible through a special mode of the console (read-only).
As long as no class is defined with archive enable, no change/menu appear in iTop related to that feature.

A Ticket archiving module will be published in parallel of iTop, as an example.

Obsolescence
------------

Based on user preference, objects which became useless, are removed from displayed data.
Rules of obsolescence are defined per class in the Data Model.

Lifecycle
---------

Lifecycle was enriched with the possibility to define flags on transition.
It was possible to define actions during a transition.
Now, you can force a field to be changed or documented during a particular transition.
For example on Ticket "agent must be changed during re-assign" and at the same time,
be "read-only in the assigned state" and "not prompted during a reopen".

Enhanced portal
---------------

A new Search Brick is now available.
Forms can be defined specifically for a particular transition. Flags for each field on that form can be redefined.
A new mosaic mode was added to the Browse Brick, allowing to display an icon associated with the browsed objects.
The Tree mode was enhanced to display a description under the object name, and default action was changed
Manage Brick can display a count of object on each tab.
Form display mode was enriched with: labels and values displayed side by side, with values aligned or not.

1.2 Should I upgrade to 2.4 beta?
-----------------------------
No, we don't recommend you to upgrade any production machine with this version.
It is a beta version, not safe to be used in production mode.


1.3 Special Thanks To
-----------------
Bruno Bonfils for his guidance about LDAP and authentication.
Randall Badilla Castro and Miguel Turrubiates for the Spanish translation.
Jonathan Lucas, Stephan Rosenke and David Gümbel from ITOMIG GmbH, for the German translation.
Christian Lempereur and Olivier Fouquet for their feedbacks.
Everaldo Coelho and the Oxygen Team for their wonderful icons.
The JQuery team and all the jQuery plugins authors for developing such a powerful library.
Phil Eddies for the numerous feedbacks provided, and the first implementation of CKEdit
Marco Tulio and Bruno Cassaro for the Portuguese (Brazilian) translation
Vladimir Kunin, Vladimir Shilov and Shamil Khamit for the Russian translation
Izzet Sirin for the Turkish translation
Deng Lixin for the Chinese translation
Marialaura Colantoni for the Italian translation
Schlobinux for the fix of the setup temporary file verification.
Gabor Kiss for the Hungarian translation
Tadashi Kaneda, Shoji Seki and Hirofumi Kosaka for the Japanese translation
Antoine Coetsier for the CAS support and tests
Vincenzo Todisco for his contribution to the enhancement of the webservices
Stephan Rickauer, Tobias Glemser and Sabri Saleh for their consulting about iTop security
Claudio Cesar Sanchez Tejeda for his contribution to bug fixes on the export and data synchronization
Bruno Cornec for his support and contribution to the Linux packaging of iTop
Jean-François Bilger for providing a fix for an unsuspected SQL bug
Remie Malik from Linprofs for the Dutch translation
Erik Bøg for the Danish translation
Lukáš Dvořák and Daniel Rokos for the Czech translation

2. INSTALLATION
============

2.1. Requirements
------------
Server configuration:
iTop is based on the AMP (Apache / MySQL / PHP) platform and requires PHP 5.3.6 and
MySQL 5. The installation of iTop does not require any command line access to the
server. The only operations required to install iTop are: copying the files to the
server and browsing web pages. iTop can be installed on any web server supporting
PHP 5.3.6: Apache, IIS, nginx...

End-user configuration:
Although iTop should work with most modern web browsers, the application has been
tested mostly with Firefox 36+, IE9+, Safari 5 and Chrome. iTop was designed for
at least a 1024x768 screen resolution.

2.2. Install procedure
-----------------
1) Make sure that you have a properly configured instance of Apache/PHP/MySQL running
2) Unpack the files contained in the zipped package, and copy the content of the "web"
directory in a directory served by your web server.
3) Check the access rights on the files/folders: the setup needs to have write access
either to the directory where iTop is installed or to the following subdirectories
(create them if needed)
- conf
- data
- env-production
- log
4) Point your web browser to the URL corresponding to the directory where the files
have been unzipped and follow the indications on the screen.

If you wish to re-launch the installation process (for example in order to install
more modules), just make sure that the configuration file (located at /conf/production/config-itop.php)
is writable by the web server (on Windows: remove the "read-only" flag, on Linux
adjust the rights of the file) and point your browser to /setup/.

2.3. cron.php
--------
The following features will require the activation of CRON.PHP:
- asynchronous emails. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file.
- check ticket SLA. Tickets reaching the limits will be passed into Escalation TTO/TTR states.

More information into the Wiki: https://wiki.openitop.org/doku.php?id=latest:admin:cron

You can get a status of the cron "tasks" with the command:

php cron.php --auth_user=admin_login --auth_pwd=admin_pwd --status_only=1

The output will look as shown below:
+---------------------------+---------+---------------------+---------------------+--------+-----------+
| Task Class | Status | Last Run | Next Run | Nb Run | Avg. Dur. |
+---------------------------+---------+---------------------+---------------------+--------+-----------+
| CheckStopWatchThresholds | active | 2013-03-28 10:32:27 | 2013-03-28 10:32:37 | 51 | 0.317 s |
| EmailBackgroundProcess | active | 2013-03-28 10:32:27 | 2013-03-28 10:32:57 | 12 | 7.089 s |
| ExecAsyncTask | active | 2013-03-28 10:32:27 | 2013-03-28 10:32:29 | 51 | 0.032 s |
+---------------------------+---------+---------------------+---------------------+--------+-----------+

2.4. Upgrading from 2.x.x
--------------------
The version 2.3.4 if fully compatible with 2.0.0, 2.0.1, 2.0.2, 2.0.3, 2.1.0, 2.2.0, 2.2.1, 2.3.1 and 2.3.3.
Due to few database changes and new modules/files that have to be installed, you
MUST run the setup when upgrading (whatever the original version).

If the location of mysql binaries is in the "path", the setup proposes to perform a full backup
of iTop (database + configuration file) using mysqldump.

Here is how to upgrade, step by step, a 2.x.x instance of iTop:

1) Do NOT overwrite the files from the previous version. Expand the content of the "web" directory of
the new package into a new directory on the web server.
2) Check the access rights on the files/folders: the setup needs to have write access either to the
whole directory where iTop is installed or to the following subdirectories (create them if needed)
- conf
- data
- env-production
- log

3) Point your web browser to the URL corresponding to the new location. You should see the setup screen.
4) When prompted (At step 2 of the installation), choose "Upgrade an existing instance"
5) Either enter the path (on the disk) to the previous instance, or supply the needed credentials.
6) Run the setup to completion. Once this is done you can connect to your upgraded iTop.
7) To replace the old instance of iTop with the newly installed one:
Rename the directories to switch the locations
Edit the new configuration file (now located at /conf/production/config-itop.php) and change the
value of the "application_url" parameter.

2.5. Migrating from 1.x versions
---------------------------
The setup is designed to upgrade existing 1.x instances of iTop automatically. In case the instance was
customized (for example by altering its data model), the installation process will detect the modifications
(by scanning the source files and comparing them with the manifest) and will prompt either to keep the
modifications or to discard them.

If the location of mysql binaries is in the "path", the installation proposes to perform a full backup
of iTop (database + configuration file) using mysqldump.

Here is how to upgrade, step by step, a 1.x instance of iTop.

1) Do NOT overwrite the files from the previous version. Expand the content of the "web" directory of
the new package into a new directory on the web server.
2) Check the access rights on the files/folders: the setup needs to have write access either to the
directory where iTop is installed or to the following subdirectories (create them if needed)
- conf
- data
- env-production
- log

3) Point your web browser to the URL corresponding to the new location. You should see the setup screen.
4) When prompted (At step 2 of the installation), choose "Upgrade an existing instance"
5) Enter the needed credentials. It is not mandatory to supply the location (on the disk of the server)
where the previous instance was installed but, by doing so, you let the installation find the credentials
(by looking at the previous configuration file) and also perform additional checks, for instance, to
detect any customization that you may have made to iTop.
6) Run the setup to completion. Once this is done you can connect to your upgraded iTop.
7) To replace the old instance of iTop with the newly installed one:
Rename the directories to switch the locations
Edit the new configuration file (now located at /conf/production/config-itop.php) and change the
value of the "application_url" parameter.

That's it.



3.1. Known limitations (https://sourceforge.net/apps/trac/itop/report/3)
-----------------
#71 The same MySQL credentials are used during the setup and for running the application.

Some types of attributes (AttributeDuration, AttributeBlob) are always displayed as read-only in the Enhanced Portal.
Suhosin can interfere with iTop. More information can be found here: http://www.combodo.com/wiki/doku.php?id=admin:suhosin
Internet Explorer 6 is not supported (neither IE7 nor IE8 in compatibility mode)
Tested with IE9, Firefox 3.6 up to Firefox 50 and Chrome.


3.2. Known issues (https://sourceforge.net/apps/trac/itop/report/3)
------------
#259 Not instantaneously logged off when the administrator deletes a user account
#273 The administrator can delete his/her own user account
#372 APC Cache not efficient (multi org usage, global search)
#382 Search form / base class lost after a search
#377 Case log: exclude the index from the views
#388 IE9: edition fields not resizable
#443 Objects remain in the database after de-installing some modules
#442 Useless profiles installed (1.x legacy data model only)
#436 Cannot type "All Organizations"
#381 Deletion of dependencies could fail in a multi-org environment
#241 "status" is a free-text field when configuring a Trigger
#358 Multi-column queries sometimes returning an empty set
#350 Object edition form: validation does not tell which field has a problem
#730 Leaving temporary files when performing a backup of the data during installation
#1145 Two connections between a connectable CI and a network device must have different ports
#1146 History not reflecting a modification of the connection between a connectable CI and a network device
#1147 Identical links not always modified as expected