ITSSTOOLS/datamodels/2.x/itop-service-mgmt/data.sample.slt.xml

<?xml version="1.0" encoding="UTF-8"?>
<Set>
<SLT alias="SLT" id="1">
<name>TTO priority high Incident 5mn</name>
<priority>1</priority>
<request_type>incident</request_type>
<metric>tto</metric>
<value>5</value>
<unit>minutes</unit>
</SLT>
<SLT alias="SLT" id="2">
<name>TTR priority high incident 15 mn</name>
<priority>1</priority>
<request_type>incident</request_type>
<metric>ttr</metric>
<value>15</value>
<unit>minutes</unit>
</SLT>
</Set>